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    They even stayed late for me to get off from work so I could pick it up!
    Jessica C.

    When my Honda's engine blew and wouldn't even start, This Car stepped up. Parker brought in a specialist mechanic and got it running so they could maximize my trade-in value--I got every dollar possible for my undrivable vehicle. I had already visited three different mechanics who couldn't even get my Honda started! On top of that, I had my heart set on the new Buick Envista. It had just come out and chances of me finding a used one or slim. When I was discouraged searching, the team patiently hunted high and low until they found me the 2024 Buick Vista I wanted. This is the most patient company I have ever worked with. Highly recommend!

    They have a great selection of beautiful used cars.

    Was surprised to arrive and not find a traditional dealership, but they still have hundreds of beautiful used cars. The process was quick and easy! We found our new set of wheels and will be buying and selling our next car at THIScar

    Sugar Land Buying Center

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    10 days ago

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    2 years ago

    Great place to purchase a vehicle. Nice people and makes the car buying experience easier for everyone involved.

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    Review Highlights - THIScar

    Huge thanks Alex and his team for helping me out with the purchase of this truck!

    Mentioned in 3 reviews

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    CarMax

    CarMax

    3.0
    (92 reviews)

    2.8.24 We came to sell my hubby's SUV. It was time. CarMax…read moregave us an offer online so we came in to finish up the paperwork and drop off the vehicle. The ladies were nice and friendly. It took us about an hour. It would have taken even less time if the one lady would have told the other lady we were waiting before she went home. Over all the process was easy and quick. We walked the lot while we waited. They had a lot of cars and trucks for sale. $20,000+ to $50,000 (for a used car)

    I am writing to formally express my disappointment regarding my recent experience at your CarMax…read morelocation on Cyfair with salesman Patrick Cunningham. Mr. Cunningham initially reassured me that I could trust him despite my past negative experiences with other dealerships. I was preapproved for a 2020 Kia Sorento (navy blue) with a $2,000 down payment, and after test driving, I was very excited about the purchase. However, when it came time to finalize my income details, my down payment unexpectedly increased from $2,000 to $2,800--even though I had already chosen my bank and received approval. Since I could not afford the increased amount, I agreed to consider a different option--a 2019 Kia Sorento(burgundy). Mr. Cunningham assured me that this vehicle would be ready for pickup on Friday, September 12. On that day, he asked me for my Social Security number again, which I found unusual, but I complied under the assumption it was a verification step. To my shock, my credit was run two more times that morning. This not only further lowered my credit score but also caused my down payment to increase to $4,100--more than double the original agreement. The experience left me frustrated, upset, and in tears. Instead of offering genuine solutions, I was told my only options were to provide a co-signer or to pay the additional $2,000, which I did not have. For comparison, when I later visited your Southwest Freeway location, salesman Jordan provided outstanding customer service. He worked with me to find alternatives and successfully presented my original credit application to the bank. As a result, I was approved for the 2020 Kia Sorento with the original $2,000 down payment--exactly what should have happened from the start. Instead of picking up my car now I have to wait for the car to get shipped again to a different location further away. This situation caused unnecessary stress, financial strain, and wasted time. While I am happy to have ultimately received the car I wanted, the process at the Cyfair location was unacceptable and avoidable. I hope CarMax takes this feedback seriously and ensures that customers are not subjected to repeated hard inquiries, miscommunication, and misleading information during the car-buying process. I am giving two stars since I am getting the car I wanted originally.

    CarMax

    CarMax

    2.8
    (147 reviews)

    So bad I had to write a second review. I called and asked to speak to a manager to better…read moreunderstand why they let an approved customer, ready to buy, walk out. He didn't bother to call me. So rude and ignorant!! I needed a car and they wouldn't lift a finger. I gave them my income and showed them 14 years of me getting that income but it wasn't good enough. They wanted statements showing the deposits!! They were on the computer with me and it was official sites I got my papers from. I'm a veteran and they refused to believe I get the money I get. Made me feel like I was doing something criminal!! Wasted my time for 2 1/2 hours but nothing I gave them was good enough.

    After paying to get a car shipped from a different location we were told we couldn't finish the…read moresale because of a title issue. We weren't told what the issue was or what the time line would be and a rude sales person after 3 weeks of calling for updates told us it could be months before it was resolved. We escalated and finally were put in touch with a sales manager who said we would have an answer by Tuesday but after calling 3 more times we were told they sold the car out from under us to a different location after waiting for a full month. We tried to discuss getting a similar make and model from a different store but they expect us to pay 2/3s of the shipping on top of everything else. Extremely unprofessional. This would have been our 3rd time buying from Carmax but instead we will never consider them an option again and will be letting anyone know to avoid Carmax at all cost.

    THIScar - carbuyers - Updated August 2026

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