Salesperson was excellent. We agreed on a price before I ever stepped foot in the dealership!…read more Finance was a different animal. Although polite and friendly, be ready to watch the numbers closely! Always verify the 'buy rate' before you get to the finance office. They can legally up your APR for profit. Buyer Beware! Don't assume a Tier 1+ credit score guarantees you the bank's best rate without asking for it!

My transmission had failed, and Abel was able to get me a quote that was about $2,000 lower than…read morethe other estimates I received. That savings is what led me to choose Tomball Parkway Chevrolet, and initially the experience was smooth and pretty painless. Where things started to unravel was after the transmission replacement was completed. Before bringing the truck in, I had diagnostics run at both O'Reilly and Christian Brothers. Neither showed P0300 codes, the check engine light wasn't flashing, and I didn't have the collection of warning lights that appeared when I picked the truck up. I was later told that new codes appeared during the post-repair test drive and that cylinder #6 was leaking pressure and misfiring. I understand mechanical issues can surface at any time, and I'm not suggesting anyone caused the problem. What frustrated me was the lack of communication and documentation around what was found. After the first day, getting updates became difficult. Abel was responsive initially, but once he was out of the office, I couldn't get answers from anyone else and was essentially told to wait until he returned. I also asked for help getting connected with Marco in Used Cars because, at this point, investing even more money into the truck doesn't make sense. I was hoping to keep doing business with the dealership and explore a trade-in, but I never received any follow-up on that request. When I picked the truck up, I asked for documentation of the new codes and diagnostic findings so I could share them with another mechanic or dealership if needed. I was told the dealership is "basically paperless" and there wasn't anything available to provide. I was told someone would follow up, but I still haven't received anything. They sent me home with a collapsed cylinder that was working when I dropped the truck off.

Updat with Fred Nissan in Tomball , Carlos the service rep reached out to me immediately the next…read moreday and will fully resolve my issues I'm taking my car back and Nissan will be handling my concerns with my warranty! I really appreciate them taking care of this I think highly of a dealership that make things right for a customer when they are not happy. I really appreciate Management stepping in and overseeing what I felt like as a customer as they handled it very professional!

I'm updating this review because the dealership ultimately stepped up and handled the situation the…read moreright way. My initial experience was frustrating. I called ahead, gave my VIN, referenced recall PC068, and explained exactly what was going on. I scheduled what I was told would be a recall repair. When I arrived, it was set up as a diagnostic instead, which felt like a breakdown in communication and process. After that experience, I left pretty frustrated. The next day, Robert Quarles, the Service Director, called me personally. He had actually listened to the original call and acknowledged that I had been told the recall was open. That mattered. He didn't deflect or argue. He owned it. We had a direct conversation, got on the same page, and he committed to making it right. I brought the truck back in that Friday. They kept it through the weekend and into Monday, worked to reproduce the issue, and when they couldn't get the codes to return, they still made the decision to move forward and replace the IPDM under the recall. Jason, the lead technician, put in the work and they even drove the truck around 100 miles to make sure everything was solid before giving it back to me. They also provided a loaner, which wasn't originally part of the plan. That's the difference. The first interaction was rough, but leadership stepped in, took ownership, and followed through. That's what you want when something doesn't go right the first time. If you work with them, my advice is to be clear and verify details up front. But based on how this was handled in the end, they showed they are willing to stand behind it and do the right thing.

Anthony was an amazing liaison between us and the GM, Matt. He answered all of our questions and if…read morehe didn't know, he went to find out. He was very patient with our changing our mind on vehicles. We went in Xpecting to drive off the lot with one of those new Gladiator trucks. This is Texas, we found a much better fit for our wallet and our needs. Their finance department was painless and a breath of fresh air. Their finance guy Sherif was most thorough. Thank you Matt and Anthony and Sherif.

I hate doing this and leaving a bad review but I have to this was just a terrible experience. I…read morewent for just an oil change and a tire rotation. Just to let yall know I have a Jeep renegade just a basic Jeep renegade. I get there and so far all is fine, we look at a couple cars they have there and go inside and sit down. 2 hours later, yes 2 hours later my car is finally done. They told me they weren't able to do a tire rotation because the "lug nuts were swollen", my boyfriend is some what of a mechanic and he's never heard of that before, and we asked a few other people who also never heard of it. I go to pay for the oil change because that is all they did and also replaced my bolt on my oil pan (which I knew was stripped and needed a new one.) The total was $164 for a basic oil change on my basic car. I've never heard of that before, I was so stunned. My bf had a diesel and even that truck wasn't that much. But after going home my bf looked at the lug nuts to see if they were "swollen" they in fact were not, just F-ing messed up, looks like they were beating on them. And not only were they beat up, they didn't have the decency to tighten them in. I'm just beyond frustrated with this. And no they never gave me an estimate before going.

I had such a lovely experience. I wish I knew the guy's name at the front desk and the young female…read morewho was sitting right beside him. Sometimes, when you go into a dealership for service work, everyone seems clueless about why you are there at least 80 percent of the time. But these two were pleasant and made me feel smart. You see, I bought my mom's Kia's as a gift two years ago. The problem was that she was the one who kept her car in great condition, taking it to the dealership and telling me all about it. Well, things have changed, and I had to take her car to get service. I was clueless, but the nice gentleman at the front desk was so much help without me even telling him I was dumbfounded about what my mom's car needed. It wasn't anything major, just a little oil change and some filters. But it was nice to have him (the gentleman at the front desk) take over and calm my worries Thank you, Kia, for a great team!

I bought a 2026 Kia Sorento SX prestige X-line about a month ago. It's an ok car. The heated seats…read moredon't heat well - I asked to fix this and they said I'd have to drop it off for diagnostics for at least 2 days and they weren't sure if they could fix it and had no loaners. So what am I supposed to do, not have a car? This trim is the highest level for the Sorento but doesn't have any ambiant lighting, red seat color options, or heads up display, but the Sportage does? Make that make sense (this is Kia overall, not necessarily the dealership). Be sure to quadruple check the estimates they sign for you. They kept trying to be sneaky and they'd take off what I asked and add it somewhere else. we went through this multiple times which should've been a huge red flag, but I wanted the car and proceeded to buy the car. The only good process we had was with finance - the finance guy was amazing. Then I was told there was only one key and they'd call me on Monday (I purchased it on a Friday) because they couldn't find the other key, but they have cars at 2 locations. Well of course, that never happened. I called 3 different times asking nicely for someone to help with my key, never heard back. Finally I got in touch with Gavin. He never called back, so I called and left a message with the owner for Gavin to call me back. He never did. Finally, I called back the next day & he had an attitude asking why I didn't call him back yesterday & told him I did, so that wasn't professional. Then he said he would have to order one and I would for sure hear from him.... I had it on my calendar to call him because surprise, I still haven't heard from him. I'm beyond over their horrible service and even if I buy another Kia in the future, I will not purchase from Group1 kia (formerly beck and masten). Buy anywhere else, I'm telling you. As soon as they get the sale, they never have and never will care about you. Update: I called and Gavin even though "he swore he would take care of it and not forget about me because of a sticky note on his computer" never ordered my key. Then he suggested I come in two separate times to get the faub and the actual key (neither of which he has). The incompetency, lack of knowledge, absolute disrespect he treats clients with is INSANE. The only reason I give it 2 stars initially is because they have a decent amount of cars to choose from, not unbelievably above MSRP, and the interior is nice inside because of the remodel to the business itself. Go literally anywhere else. I'll be contacting a regional manager to try to find someone who can actually fix an issue they created.

If there was a zero rating, I would choose it, but I have to default to one star because that's the…read morelowest available. This place is such a rip off. These people are shysters. They're your slimy used car salesman. Whatever you do do not engage with these people they want your money and that's all. They bait and switched and lie. The deceptions is their key to business. They try to force a maintenance plan for $1500 on you and when you tell them you don't want it they don't care. I walked out without being ripped off and went to a second place to look for a car, and I made the purchase because they were honest and not deceptive like these conniving thieves. AutoPista speak to one another in a language that no one can understand their value for price paid is overstated. Whatever you do do not do business with these people you'll pay for years and regret it

They have a great selection of well maintained used cars and are super friendly. I bought a Jeep in…read moreDecember and have had both one problem! I would definitely recommend them for your next car

I just purchased a 2026 Ford Expedition Max Platinum from here and worked with Rod "The Aggie"…read moreDeason. We had a great experience. He was knowledgeable and worked with us on our trade in. I love my vehicle so far. I guess the only thing I'd say for anyone looking to buy this vehicle: I purchased it because it was almost exactly like the Lincoln Navigator I test drove. The Navigator just had too much tech (and I'm a techy person). This vehicle had just the right amount of tech without being over the top. However, I did not opt for the additional $7k upgrade and wish I would have. Rod mentioned that one of the differences would be road noise. During test driving I didn't feel that I heard much road noise, so I thought it was fine to save some money. It's not "road" noise I hear, but actual car noise. I'd imagine what I'm hearing is what Rod meant and I just didn't understand because I don't deal with this every day. Hindsight, I wish I would have upgraded $7k more. The noise isn't awful, but coming from a quieter Navigator to this, I can hear the difference now. I still love my car, but wish I would have test driven one with and one without the noise reduction to fully understand the difference. Oh well. Overall, a great transaction and we would come back for any future vehicles.

Don't do business with used car department, or specifically sales person Munez. At 3:00 we were…read moregiven a purchase agreement on a van, with intention to go back and pick it up today. By 7:00 the vehicle had been sold to a different buyer with no regard of the previous deal or a call saying hey someone is interested in this van. We gave no grief on price of vehicle , we're going to pay full price. This is how Tomball Ford does business. They do not care about promises made or customers. Thank you for opening our eyes to your business model, we will not be back.

if I can put 0 stars I will, Definitely I apply for a…read moreHyundai Elantra 2025 by phone, they run my credit and I drove there to see it in person, everything okay from there, when I arrive I notice that the car has too many water marks inside including roof, so I decide to don't move forward with the car, they show Me two more cars, just show me, obviously I did pass on them, but since they have my and my wife information due the first car I request to run my credit, they literally run my credit without my concern on the other two cars Because I'm receiving on my mailboxes the requests that they did. I decide to call them to inform the situation, and they transfer me to the financial guy, he was trying to avoid my situation saying "you don't have to worry about" and when I complain he just turn rude and start getting mad about. I'm just leaving this here that way if you're planning to see a car from them please go to another dealership, My experience was terrible the lady who show me the cars (Tooba) she didnt know even how to turn on the lights on a car, so you can imagine. Hoping this work and they can start been honest sellers and of course save you'll from buying something from them.

Fraudulent, unethical. Pure scum. Sold a car that presented well, only to find out all codes had…read morebeen erased. Needs a new transmission, brakes, and multiple other defective issues. Not safe to drive. Will not return calls, prompting legal assistance. Even their attorney won't return calls. The only option is to sue, or fix it for extra thousands of dollars. All other avenues with the state of Texas will be pursued.

Such cool place. Rip to the owner who created it!!! But they help me out so much Chris who 23…read moreanswer all my questions I had, he was awesome respect to him knowing everything about the cars and everything! Definitely the best spot around Houston area to get a car.

Great guys to do business with in Houston. Reputable and they have integrity. Very important in the…read morecar business.