I had seen a Tahoe online that I wanted at Space City. Granted this is a Toyota dealership but the…read moreTahoe had everything I was looking for. I went in on Tuesday afternoon and the salesperson went with me on a test drive, didn't pressure me, which was nice but also didn't respond to my later calls for information. I was disappointed but went back in on Thursday because I wanted the Tahoe. Isreal and his team gave me another test drive, told me new things I didn't know about the Tahoe and made me feel like a valued client. Lucas was my finance manager and was straight forward in what he could provide for my needs. I bought the Tahoe and warranty package. Update: I called Isreal last week to let him know one of the license plate screws in the back had fallen out and the plate fell and put some light scratches on the plate (it was not gouged). I went in today and they buffed out the scratches and Isreal put new screws in. I had some concerns about the sunroof rattling and he let me know that my Tahoe was still under warranty with Chevy which was reassuring. Customer service after the initial purchase is impressive in my book! I upgraded my review to a 5 star.

Thee worst car dealership in USA. See my other review. Worth driving to Toyota South Austin…read more(Salesman "Rito" to save $8500+ below MSRP on a Grand Highlander Hybrid Limited that was completely loaded. I also belong to Costco which helped, but that's an annual membership that's worth it. Merely ordered from Rito via the phone. Waited about six weeks and met for the first time this week and drove car back to Greater Houston area home. $8500/6 hours driving = $1400+ per hour. Guess some people don't care about $ and being TOTALLY lied to.

Went to get an appraisal on my old car. Their appraiser and front office staff were both…read moreprofessional and efficient. Within 30 minutes of arrival on a Saturday afternoon, we received a written offer to buy our 2006 Lexus for $1600 more than what the Lexus dealer had offered us for a trade-in. This location only buys cars. They don't carry sales inventory here.

Best Car buying experience hands down. Tip: called before hand and connect with a sales associate…read more You can have the cars you would like to test drive pulled from the warehouse before your arrival. Also, make sure you have your trade in appraised before hand. You can log on to Vroom and have a quote sent to you. If you want p negotiate the price of your trade in you need to have a separate appraisal from CarMax or Auto Nation. They will match appraisals from like car dealers, not the average car dealer because their quotes are volatile. Juan was great! Give him a call.

Update: Awhile back ago I talked about how Texan Dodge…read moreChrysler Jeep Ram f'd me over when it came to getting my van registered & titled. Taking longer than 4 months! Well after complaining I finally got the title & registration! I'm still waiting on my plates since Oregon has to make the Disabled Veteran plates but I got a temporary Oregon plate to last me until my real plates come in! Not only that but the dealer admitted their fault with not being transparent & not keeping me updated or my lien holder updated on the title & registration. They personally walked the temporary tags & registration to my mothers house & gave me $200 worth in gift certificates which covered the cost of them using the 3rd party to do my titling & registration in Oregon. It's sad it had to get to the point where I had to report them to the DMV & BBB plus put them on blast with reviews for the general manager to get involved (while still being a bit rude to me) & make their titling department do their job but I'm happy it's pretty much resolved & I'm now able to drive up to Oregon! I'd suggest if you buy from them that you title it in Texas. They are not great with out of state titling & registration.

****ATTENTION******** Beware of service on your fleet…read morevehicles!!! Terrible technicians, deceptive practices. Quoting services that have already been performed on previous visits. Billing services that may or may not have been performed. Leaving vehicles incomplete under the hood. Take your diesel somewhere else, and when it's time for a new truck buy a Ford

If you value your money, take your business elsewhere. Sold me a defective vehicle that had an…read moreissue that existed and, according to them, was "repaired", when in reality, the issue was masked long enough for them to sell the vehicle. 6 months and $2,000 in repairs later, the vehicle is still unusable and I am still making payments on the vehicle. Contacted them and they said there was nothing they could do. If you want quality vehicles, save yourself the headache and financial loss and go to a place where they are honest about the quality of the vehicles they are selling. Trust me. $16,000 is an expensive mistake to make. Edit: looking at the reviews, they are all 6 plus years old. How times have changed.

Victor & David helped me out a lot today. They were extremely helpful and very well educated. 10/10…read morerecommend!

I'm sitting in the lobby writing this review. From the initial inquiry about the vehicle to the…read morepassing of the keys, it was a great experience. Overall, Myles, my salesman, lead the way to get my deal done and create a streamlined in store car buying experience. Thanks again Myles and team at Parkway Family

They had listed this vehicle as a certified preowned car. We finally made a deal and came up with…read morethe price that worked out for both of us. We drove 40 miles to come pick up the car. We already had done with the financing and when we are here to pick up the car, they are telling us. This is not not a certified preowned car it qualifies to be certified and you will have to pay $3000 extra for it. On Cars.com it shows the vehicle is certified on their website It showed a certified preowned and now they're saying it's not and we will have to pay for it so I end up not buying a car and drove one hour for no reason. Sales Manager Spencer I think that was his name said "it doesn't matter what the website says what I say matters"

Had an excellent experience with the service department and just had to mention it bc this type of…read morecustomer service is hard to find. I took my Tahoe in yesterday for it's first oil change. We are preparing for a weeklong road trip and I wanted to make sure the car was ready for it. They noticed two recalls and said they could have it scheduled for next week. When I mentioned we were leaving for a road trip the next day, Henry found a way to get the oil change, tires rotated, and recalls fixed on the same day. He called afterwards to let me know it was ready and I told him I would come by to pick it up. I realized later that I wouldn't be able to make it and left a voicemail for him telling him I'd pick it up in the morning. I picked it up a few minutes ago and found out he didn't receive my message, but waited 10 minutes after closing for me to arrive. He didn't have to do that, but he did. Thanks for going above and beyond and providing excellent customer service!

I took my C8 here because it wouldn't save driver settings and the front lift button didn't work…read more After 2 weeks, they still couldn't fix it. Then they told me replacing a module would solve it -- but when they called back, they said it costs $3,000 and still wouldn't fix the problem. How does that make sense? First they say it'll fix everything, then they admit it won't. Now I don't even know if they really replaced anything. This whole experience feels like a scam.

I normally do not like dealerships. Most are known for shady business practices and false service…read morecalls. I took in my 2007 Ford Mustang out of need for service but approached it with my guard up. Denisha Dickey is the front lines to service department and she approached me with kindness and a smiling face. Denisha rapidly tended to my car and forewarned it may be a 7 day service period. Two days later my car was ready. I don't know what the employees of Planet Ford in Humble were drinking but it was out of a Disney movie. Denisha's boss shook my hand and even introduced me to the general manager, John Centner. I wasn't there to buy a car but just service on an old mustang. On my way out, a sales manager named Martin Rivera simply asked if I was taken care of. I gleefully said yes and thank you for asking. Mind you, I've never been here before. I know no one is perfect but I cannot believe that these folks dispelled my prejudices of most car dealerships. No one pressured me to buy a car however if I decide on a Super Duty, I'll head to Randall Reed Planet Ford!.......I did NOT get paid to write this review either!!!!!! Happily, Virgilio Davis

THEY SCAM PEOPLE!!…read more We took my car in here to get a tune up. They called to tell us that my spark plugs are seized and I had coolant leak going into the engine head which can cause corrosion inside and messed up my engine head. Keep in mind my car was up-kept in all maintenance and my check engine light just came on, so this was odd. I've had no signs my car was not running properly They said I need a whole new engine and quoted us $14,000! Then offer to buy my car for only $5000 and try to get us to buy a new car from them. I try to look at all options, I was pretty upset and confused on how this happened. They basically told me my car can blow up anytime. While we looked into buying another car, they dare ask me " do you need to sell that car?" Like you want me to buy a new car and keep making payments on the one you just told me would blow up on me and my kids anytime? I just had a newborn that's not even a week old. Which they knew and still tried to scam us. I could not afford to pay for a new engine or really buy a new car. Finally, we decide to take my car to another maintenance shop and tell them what was told to us by ford. The owner of this shop was very confused and said that doesn't make any sense. He takes a look at my car and was able to switch out my spark plugs, coil packs, and topped off my coolent. ALL IN A DAY! Nothing was wrong with my engine like Ford told us. They were trying to scam us out of $14000! Or possibly even more if they would gotten the sale on us for new car plus causing me to be $10000 upside down on my payments because they wanted to buy my car for only $5000. (Which apparently would blow up anytime") probably to turn around and sell it for so much more. To do this to people is absolutely insane and disgusting. You saw a person who just had a baby and tried to exploit them. Do not go here for anything.

I was trying to buy a Lexus IS350C with a certain color combination, and this lot just happened to…read morehave one. I live in California, but I didn't want to fly into Texas to buy the car and drive it back. I was very nervous & apprehensive about buying a car sight unseen. My experience could've started off better. I was interested in this car and several other cars at various lots across the country. They dropped the price of this car from 23k to 21k, and that was the push I needed to start the negotiations. Once I was alerted about the price drop, I emailed the sales rep who had been contacting me to ask what the total price out the door was. I knew I wouldn't have to pay tax until I brought the car to California. The sales rep emailed me back with a quote of 23k+. I was confused because the price had literally just been dropped to 21k the day before. I wrote an e-mail back asking for an itemized price sheet and my email went unanswered. At this point, I was about to lose interest in this car and start pursuing other deals. I decided to place one more call to the dealership to get some clarity on the price. I spoke to Edwin, he listened to my concern, and the following day I was contacted by a salesman, Brandon R. It was annoying being bounced around, but in hindsight, I'm happy they assigned Brandon as my salesman. I don't need to be "sold" on a car. I know what I want, and I was willing to pay the asking price after the price drop. What I needed was an honest salesman who would not bullshit me about the condition of the car just to make a sale. I understand that a used car will not be perfect, but I do not want to give them 21k cash and then find out later they were hiding defects from me. Brandon was very reassuring, and he sent me pictures of tiny defects like a scratch on the leather seats, minor instance of curb rash on one of the wheels, etc. I REALLY appreciated him doing this. This proved to me that he was honest. I have hired over 500 salesmen in my life, what the bad salesmen fail to understand is that honesty is the best policy. If the buyer feels like they can trust you, they are more willing to accept minor defects on a car or whatever it is you're selling. Throughout the process, Brandon was there when I needed something answered. It rarely took him more than an hour to get back to me, even on his off days. I had his cell # and was able to text/call him anytime I had a question. He did not write me off, he genuinely wanted to make the sale, and do it the right way, so I had no reservations buying from him. When my car came in, it was in really good condition, and I was happy with my buying decision. I am going to send Brandon a thank you gift for doing such a great job. I cannot comment on anything regarding this business except for the salesman I worked with, but there is no doubt in my mind that he deserves 5 stars for his work on this sale.

I had a very negative experience with the manager during negotiations. Rather than keeping things…read moreprofessional, they wrote a large, passive-aggressive message across the paperwork while we were still discussing numbers. It came across as dismissive and borderline confrontational, instead of someone trying to earn my business. That kind of behavior is completely unprofessional and made me decide to walk away. I would not recommend this dealership based on how negotiations were handled.

This review is not for the sales dealership- its for their SERVICE DEPARTMENT…read more Dealership is unrecommendable esp the people in financing.. just horrible personalities and workers.. BUT not the service department cause they are stellar. Everyone seems great but Carlo Balite is awesome, been my service Rep for years. Transparent and honest, he will never push or sell anything thats not even essential. Courteous and respectful of your decisions but will always address concerns and at times will always find you any coupons or discounts that you can avail of esp when the service will be a lil high. Overall this employee and department is a gem.

I like buying cars as much as I like going to the dentist. It always seems to feel like I'm playing…read morean unwanted game of chess. That said I had a great car buying experience at Sterling McCall Honda. My salesman Ruben Llanas handled his business like a true pro. I told him what I wanted, we agreed on a price and he made it a seamless transaction with no unnecessary headaches or curveballs. I was in and out in about an hour and a half including test drive!! Thank you Ruben from sending home without a headache!