Excellent Salesman, but Extremely Disappointing Management! We recently purchased a used 2025 RAM 1500 from the Used Car Department at the Humble location. Our salesman, Luis, was extremely friendly, helpful, and professional throughout the purchasing process. Unfortunately, our experience took a disappointing turn almost immediately after leaving the dealership. Within just FIVE MILES of driving off the lot, and less than 20 minutes after signing the paperwork, we discovered that the rear seats were making a constant, loud metal-clacking noise. It became apparent that the seats had previously been removed and had not been properly reinstalled. Because correcting the issue required an uncommon E-Torx socket to adjust the mounting bolts, we immediately contacted the dealership for assistance. To our complete disbelief, the USED CAR DIRECTOR refused to help us! We had barely left the dealership, yet it seemed that once the paperwork was signed, customer satisfaction was no longer a priority. Thankfully, Luis went above and beyond to make things right. He personally offered to retrieve the necessary tool from the shop and address the problem himself. With assistance from a service technician, the issue was resolved in a matter of minutes! A huge THANK YOU to Luis and the service technician who helped us! Their willingness to assist was greatly appreciated and demonstrated the level of customer service we should have received from management in the first place. What makes this experience especially frustrating is that the problem was so minor and easily corrected. A simple willingness to help would have turned this into a positive experience. Instead, the Used Car Director's refusal to assist left us with an extremely poor impression of the dealership's management. Luis deserves recognition for his outstanding customer service. The Used Car Director, however, could certainly learn a thing or two from him about how customers should be treated--especially AFTER the sale! read more

**0 STAR -- Extremely Disappointing Service Experience** I purchased a brand-new 2026 Ford Bronco from Randall Reed's Planet Ford in Humble in March 2026. In July, the windshield developed a significant crack with no visible chip, impact point, or other indication that something had struck it. When I contacted the service department, I was told it could potentially be a stress crack and was asked to bring the vehicle in. Steve inspected it and said he had never seen a crack like it without an apparent impact. He then asked me to return the following morning so their glass technician/manager, Todd, could inspect it. I returned as requested, and Todd also stated that he had never seen a crack like this. Pictures were taken, and I was told they would follow up with me. I also mentioned that, after doing some online research, this seemed to be a common issue. It was nearly three weeks between communication. I made multiple calls, left multiple messages and was repeatedly told that Steve or Todd would call me back. **Neither has followed through.** At one point, Steve told me he didn't even realize I had returned for the inspection he had specifically asked me to come back for. I have also emailed and left messages for Mark, the General Manager and still no response or acknowledgment. What makes this even more frustrating is that I was told a replacement windshield would cost approximately **$800** and would possibly be covered by Ford!  I purchased this vehicle brand new from Planet Ford only a few months ago. The lack of communication and follow up from the service department and management has been extremely disappointing. **Overall I tried reaching them for about 5 weeks. Multiple calls and messages. Multiple promises of a callback. Zero follow through.** This experience has confirmed that I would NEVER purchase another vehicle from this dealership nor will I even return here for any maintenance. **Buyer beware: the sale may be easy, but getting service and basic communication afterward has been a completely different experience.** read more

Randall Reed's Planet Ford in Humble - Possible stress fracture as indicated by a service tech - Car Dealers Near Me - Humble, Texas

THEY SCAM PEOPLE!! We took my car in here to get a tune up. They called to tell us that my spark plugs are seized and I had coolant leak going into the engine head which can cause corrosion inside and messed up my engine head. Keep in mind my car was up-kept in all maintenance and my check engine light just came on, so this was odd. I've had no signs my car was not running properly They said I need a whole new engine and quoted us $14,000! Then offer to buy my car for only $5000 and try to get us to buy a new car from them. I try to look at all options, I was pretty upset and confused on how this happened. They basically told me my car can blow up anytime. While we looked into buying another car, they dare ask me " do you need to sell that car?" Like you want me to buy a new car and keep making payments on the one you just told me would blow up on me and my kids anytime? I just had a newborn that's not even a week old. Which they knew and still tried to scam us. I could not afford to pay for a new engine or really buy a new car. Finally, we decide to take my car to another maintenance shop and tell them what was told to us by ford. The owner of this shop was very confused and said that doesn't make any sense. He takes a look at my car and was able to switch out my spark plugs, coil packs, and topped off my coolent. ALL IN A DAY! Nothing was wrong with my engine like Ford told us. They were trying to scam us out of $14000! Or possibly even more if they would gotten the sale on us for new car plus causing me to be $10000 upside down on my payments because they wanted to buy my car for only $5000. (Which apparently would blow up anytime") probably to turn around and sell it for so much more. To do this to people is absolutely insane and disgusting. You saw a person who just had a baby and tried to exploit them. Do not go here for anything. read more

Derek was a horrible cars sales man. kept on giving us unrealistic offers, waisting our time. supper rude, definitely NOT employee of the month worthy read more

I do not recommend the collision service department for any body repair work. Communication was consistently poor -- updates were rarely provided, and it often took several days for them to respond to messages. Additionally, after giving them my email, I began receiving unsolicited marketing emails. My email address was brand‑new at the time, so it's clear it originated from their office. Overall, the experience was disappointing and unprofessional. read more

Makenzy in service has become my go to as she always takes great care of me and my Bronco Badlands. Top communication and service compared to other dealerships I've dealt with. read more

Total joke of a sales department that still lives in the 80s and before. The "see what my manager can do" BS has been a thing of the past for decades. There is no mystical deal maker who resides in a mystery tower, making pacts with the devil for financial decisions. It's where they go to come up with dumb ways to convince you to pay more. Negotiate prices online with reputable dealerships. Let places like this fade into obscurity, where they belong. read more

From the buying experience to having service done at at this dealership I would 100% recommend never using this location if you can help it. When buying it was a back and forth for 2 weeks and a bunch of time wasted while at the dealership then finally settled on a deal. Went to this dealership to have a leveling kit and tires installed and paid the premium price for the professional work and received a very poor outcome. Went back and forth on the leveling kit a few times while being told they don't usually install these kits, then when I got my vehicle back all of my rims had at least 10 scratches or chipped paint on them. I gave the dealership the benefit of the doubt for them to fix it without escalating the problem. I ended up going back 5 times for them to fix it and they never were fixed to satisfactory. On the last visit I was told there is nothing more they can do and they were also offering employee pricing on super duty's. After wasting half the day I was told they are only offering it on lower trim trucks. I would recommend gullo ford in Conroe as the experience there was amazing but they didn't have the truck I wanted. Going forward if this dealership has a vehicle I want I will try to dealer transfer the vehicle. read more

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Buyer Beware - Planet Ford Humble This experience involves safety failures, intimidation, and dishonesty. Planet Ford sold me a certified used vehicle without disclosing known NHTSA safety warnings. Three weeks later, the car nearly killed me when it lost brakes and steering on a U.S. highway. It required a full engine replacement. In 2025, the engine failed again -- now under an official recall. Planet Ford kept my car five months, attempted unauthorized repairs, and tried to charge me thousands for a wiring harness problem that appeared only after they replaced the engine. When I refused to pay, Planet Ford sent law enforcement and a wrecker to my home, humiliating me in front of my neighbors and threatening jail. My car was returned damaged, incomplete, and throwing serious diagnostic codes. This wasn't a mistake. It was a pattern of negligence and intimidation. read more

AVOID horrible dealership bought a car here and since than it's been failing and failing always something off with it. Tried calling to see what to do and they told me off as if it's my fault the car THEY sold doesn't work. They don't care as long as they get their money shame on all who work here. read more

1 star. Great at selling, terrible after you buy. My truck only has 8,000 miles and already has engine issues. They asked for up to 4 days just to diagnose it, and even for something minor they keep the vehicle over a week. No loaner car and very poor communication. Stay away from Planet Ford of Humble read more

Not a place I would recommend, technicians are unprofessional and took way too long to do the service.

They do not even deserve the star that you are forced to give them to begin this review. Our experience began back in October 2025 and after months of being passed off, blown off, and pissed off. We contacted the General Manager who ensured us that he would get to the bottom of this and get back with us. When he called back, his attitude shifted from concern and became more defensive. He stated that there was nothing that he could do since we had already accepted the car. So, it only took five months to get our official response which ended up costing us just over $3,500 to repair simply because we allowed them to push us out the door and not take the time to fully inspect the car before leaving the lot. read more

Beware of the extended warranties hard sell. None of these are required to finance or purchase your new vehicle and in fact, you can buy these warranties directly from Ford at half the cost and that doesn't factor in the finance charges for these warranties added in. Ford not Planet Ford will directly sell and finance your warranty with zero interest. If I was aware of this before I signed the dotted line with the finance manager I would have saved myself over $8000 which includes the inflated price of the warranties and the finance charges. This review in way reflects the salesperson who did a wonderful job and I love my new truck. read more

Worst dealership service experience I've ever heard of, I went to the dealership to schedule a recall on my vehicle, was told that I would need to leave the vehicle with them for a minimum of three days just for them to take a look at it, when I explained I couldn't be without a vehicle for three days I was told that I could be put on a list for a rental vehicle, I decided to do that, three months went by and I never heard anything, I called again and after quite a while on hold I was told that the person in charge of loaner cars would get back to me that afternoon or the next morning, again never heard anything, called ford for some assistance, they transferred me back to that same dealership, talked to someone in service named Evan, he assured me that the person in charge of loaner cars would get back to me that day or the next morning, still no call. As a retired service technician, I can honestly say that dealerships don't get excited about doing recall work because it doesn't pay very well, but this dealerships approach I'd beyond ridiculous, I will never do any business here again and I highly recommend that those who read this think long and hard before spending any money here read more

I bought a 2023 used Honda Ridgeline from this dealer online. I was told repeatedly by the salesperson, Terrance, the car was totally "clean" with no defects. Immediately on delivery I see the car is covered in water spots on the paint, plastic, everywhere. I used several products to try to get them off myself to no avail. I told them about it and just got the runaround. I had to have the paint corrected and it cost me $1,500. Finally today, I talked to the used car sales manager, David Sherman, and he was quite rude and arrogant and said I should not have taken delivery of the vehicle. They sold me a defective product that I never would have accepted had I seen it on the lot after telling me is was "perfect." BELIEVE the bad reviews on this site. read more

Randall Reed's Planet Ford in Humble - Hard water spots everywhere. - Car Dealers Near Me - Humble, Texas

Says a lot about a company when you reach out about an issue to management and after hearing your concerns responds with "so I guess you will be taking your business elsewhere". With high prices and interest rates one would assume dealerships would be doing everything possible to make the customer happy. read more

I did not have a good experience. First we were never shown the car they began negotiations. Told them price I could pay. They couldn't make it work so we left. Got a phone call from salesperson and said they could give us a better price. I told them I had a set amount per month. He said it could be done. We went back next day. The price wasn't what he said. I waisted my time. One hour to get there and one hour back. Not happy with how I was deceived. Will not return. read more

Great salesmen named Cuban helped us buy our Vehicle and we will definitely be back for Our next! He test drove car after car with us and was very patient! Thank you! read more

These people are the worse after you purchase your vehicle! Before that they promise you the world. Watch everything you sign cause what you agree on usually ain't what they bring to the table! I'm tire of going back and forth with these employees! Planet ford needs to do something about this read more

STAY AWAY FROM THIS PLACE! Bought an suv 5/26/23, told after signing it has to be detailed, serviced, and I could pick it up the next 2 days...took over a week. I go get it, the sunroof is broke and has to be replaced. 2 more weeks and they call to say the new sunroof is in, the last part (the shade) is coming that day and it'll be ready that evening. 3 days of nothing so I go to the dealership and asked for service records...found out they inspected the vehicle 6/1/23, after I bought it! They knew they broke the sunroof and no parts had been ordered period until that day! I request to come out the deal. Jose, a used car manager begs me to let him make things right and I do to my regret. While repairing the sunroof they broke the front windshield, a side panel for one of the drivers side airbags. The mileage is almost 600 miles different than the odometer disclosure. Again I wait for repairs. I see on the Ford App, recalls that they ignored, someone was driving my truck...mileage was steadily changing! 2 more weeks, now the radio won't turn on and airbag panel still broke. Jose says they will unwind the deal, cut me a check for my trade or swap me out for something comparable because too much kept going wrong with it. They go back on their word, claims the GM said they've fixed all issues and I need to come get my vehicle or they will report the loaner stolen! Pick it up 7/22/23, get on the freeway, it's shaking after 62mph. Send them a video, told to drop off at service, they will pay for the repairs only to lie and refuse to fix it. I go to talk to the Jose, and some guy Alejandro threatens me for talking too loud and says he'll come put me out if I don't get out now! I snapped, went into defense mode, and damaged the store, got arrested and now having to fight them in court. I find out from a reputable tire shop, the tires are causing the shaking and they were one step from not passing state inspection.....Dangerous safety issue and $1800 for a new set of tires. read more

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I had token my car to get a gasket replaced they took 1 1/2 weeks to tell me that's what needed replacing, then they took another 2 weeks to fix it. once I got it back first thing I noticed after pulling off was my center console broken. I called back and came back to question them. My center console was in perfect condition almost new when I gave it to them ! I can tell someone tried opening it from the front not knowing it opens by the sides. I talked to Tim and Tod for them to not do anything about it, they just tried blaming it on multiple things but their workers. Tod was so quick to walk away. after speaking with Tim it turns out they wanted to charge me $185 to replace it, not including the labor. For a part they broke. Now seeking for a higher up I can speak to and get things resolved since they couldn't get me their manager read more

Stay clear of the service department if you need anything completed outside of an oil change. Their quality and turnaround time is terrible and they clearly do not care. I've had to take my vehicle four (4) times to them to fix, which still to day remains unresolved. They did something different each time but never fixed the issues. The total time they have had my vehicle now is well over a total time of several months, plus the several months waiting to drop off because they said you're inline but keep your vehicle because we don't have a loaner. What a joke, no in hindsight I know this was a way to delay serving and not have my vehicle on the books for repairs. I've even taken my vehicle to another dealership, to which they confirmed there is an issue but respectively declined to fix as they know the issues Randall Reed's Planet Ford Service has created. Now I'm forced to go back for a fifth time to have them try and fix again? Clear example of the definition of insanity...why would they finally get the issue resolved especially now that they had pushed it over time to get out of the buyback period and clearly are just trying to get out of the warranty period now. If you bought a vehicle from them take it to someone else if you ever have an issue because their service department will only make things worse and you will be without a functional vehicle. read more

Had an awsome experience today purchasing my vehicle. Michael Cottrell, Mike Carballo, Manny Diaz. Thank you for your professionalism.

Scheduled an Oil change at 8am and i got it back 2 and a half hours later. Not in the garage even close to that time and I arrived 10 minutes early like I always do with any appointment, when I schedule a time I expect my vehicle to be in the garage at that time or very close to it. I already didn't like this dealership from when I was in the market for a truck and I told them "I don't like the numbers, have a good day" they told me "I'll just sell it to someone else tomorrow". 2 bad experiences here and I DO NOT recommend them. Complete horrible customer service and this is why I went to Spring Planet Ford. read more

I purchased a vehicle from Planet Ford a few weeks ago since we took in 3 foster kids and needed a larger vehicle. I was promised in writing (via text with Adrian) that I would be able to keep my tires from my truck and they would be swapped out with the Expedition's tires. At the end of negotiations, I was told this was not possible. Then, I asked to keep my Disabled Veteran license plates and I was told that "I needed to handle that with the DMV". I knew this was not true, and I confirmed this with finance. Then I asked my sales rep to add the vehicle to my Ford Pass App and I asked for the door code. He said that I had to do that as well, but when I purchased an Expedition for my wife from McRee Ford (also a few weeks ago), they added it for me. Then I tried resetting the Sync to add my phone and Ford Pass App. The screen went blank and it did not work for a week. I took it to service after calling Tim, and he just tried a soft reset, which I had already tried. He could've told me that over the phone. I wasted a trip up there (1 hour each way). This place is awful. Try any other Ford dealer. read more

We went to Planet Ford Humble. In need of a Vehicle for our family ( 5 kids ) !!! HARRY went out of his way to make our day amazing. Helping us get into an awesome vehicle that meets our needs perfectly. he has been the best to work with. I am in sales myself and that being said he went above and beyond to help us!! Even after we left reaching out to make sure everything was going well. What an amazing experience Thanks again HARRY your awesome !!! We would definitely come back in the future When someone we know needs a vehicle now we know where to come to If you have any need for a vehicle go find Harry And you will not be disappointed read more

This dealership LIES! I bought a new mustang CASH during the process the finance guy sold me a 5400.00 extended warranty which I washed SEVERAL TIMES of it could be used anywhere because I lived over 3 hours away, his response was yes you can use it at ANY FORD AUTHORIZED DEALER! Fast forward a year I bring it to my local dealer who informs me they lies only the part of the extended warranty can be used the 2000.00 part of the warranty has to be honored at the dealer where the car was bought! This plays lies DO NOT BE FOOLED BY THE SMILES ON THEIR FACES THEY ARE CUTTING YIUR THROAT AT YHE SAME TIME. Why the hell would I have spent 2000.00 on a special warranty that can only be used at a dealer over 3 hours away. They screwed me over and lied! I had a witness with me when I was told told ANY AUTHORIZED FORD DEALER!!!!! read more

I normally do not like dealerships. Most are known for shady business practices and false service calls. I took in my 2007 Ford Mustang out of need for service but approached it with my guard up. Denisha Dickey is the front lines to service department and she approached me with kindness and a smiling face. Denisha rapidly tended to my car and forewarned it may be a 7 day service period. Two days later my car was ready. I don't know what the employees of Planet Ford in Humble were drinking but it was out of a Disney movie. Denisha's boss shook my hand and even introduced me to the general manager, John Centner. I wasn't there to buy a car but just service on an old mustang. On my way out, a sales manager named Martin Rivera simply asked if I was taken care of. I gleefully said yes and thank you for asking. Mind you, I've never been here before. I know no one is perfect but I cannot believe that these folks dispelled my prejudices of most car dealerships. No one pressured me to buy a car however if I decide on a Super Duty, I'll head to Randall Reed Planet Ford!.......I did NOT get paid to write this review either!!!!!! Happily, Virgilio Davis read more

Purchased our second car from this dealership. Got a certified 2016 Ford Fusion. We had an ok experience. Finance took several hours. Everything else was decent. I will probably buy a third if Ford ever decides to start selling family cars. Not interested in an SUV, Truck, or mustang so I have to buy used. read more

Randall Reed's Planet Ford in Humble - Low miles and good condition. - Car Dealers Near Me - Humble, Texas

Horrible bait and switch tactics at this dealership. After speaking, texting and emailing with the salesman on the phone over their internet ad, I decided to purchase a car from Planet Ford 59 in Humble, TX. Salesman Jimmie Johnson even put it in writing in an email that if I came the same day they would drop the price $1K more! (It was raining out so not a great day to be out car shopping). However, I spent my 50th birthday on the road 2 hours each way to purchase this truck. When I arrived I was told that the service light was on the truck and we could not purchase it. So, 4 hours driving on my 50th birthday plus the hour it took them to locate the truck and then tell me they couldn't sell it to me?...."BUT they have so many other great options available!" Actually, no. No thanks, never again. My recommendation is to stay away from this place at all costs. read more

Brian took great care of me putting me into my dream car!!! i thank him so much and the whole planet Ford team you have no idea how happy i am to be in my new Vehicle read more

Bought my car with an insane interest rate, salesman left me with no further instruction. They didn't give me my sales papers. They were too busy writing my name on the sales board. Then they kept sending me to get a vehicle inspection when I just had one. 4 inspections later and with an expired registration now, I had to step in and get it sorted out myself. Don't go here. The sales guy was new too, didn't know what he was doing. He was maybe 19 years old. read more

We have done business with Planet Ford, A LOT! Everyone at the dealership has been nothing but EXCELLENT! From the salesperson to the finance department, we always get great service and wonderful deals on what we are looking for. You will be treated right, deals are great, their vehicles, new and used, are phenomenal, and you will not spend all day long before you are driving away in your new vehicle. BEST DEALERSHIP EVER! We especially would like to give a BUT shout out to sales consultant, Zachary Toomer. He went out of his way to help us get exactly what we were looking for. Thank you very much Zachary. Excellent communication and service! We highly recommend Planet Ford in Humble. read more

If I could give a 0 rating I would. They're good at trying to run game and sell to you. Every bad review here is true. They will add costs and fees to total car purchase. Better off going to a NAME dealership of the car you're trying to purchase. Do not buy a used car here because they will mark it up and lie about "services" they provided to the cars. My vehicle that I purchased here was previously tinted but they charged me for "tint" they did and a wheel lock anti-theft system that clearly came with the vehicle from the manufacturer. They will try to bait you in and make busy sound good, but steer clear of this location. read more

1) They told me they couldn't go lower on price but after I bought it I got a voicemail from the internet sales manager saying he was going to give me some "savings cerfticates" if I was still interested in the truck (which I had already bought). 2) The other thing that happened was the 4WD vacuum system began to leak 12 miles into my taking ownership of the truck causing the front actuators to partially engage the hubs which causes a terrible grinding noise. Emailed Used Floor Manager and Customer Service Manager that same night I bought it and have never heard back from them yet. I texted the salesman I was working with and he had me bring the truck in the next morning. Truck was "fixed" the next morning but the tech who "fixed" it was "from Porter" so I wasn't able to speak to him about what he did. Grinding sound came back so I assume he did nothing. Brian Robinson was the only positive experience I had from this "award-winning" dealership. And he owns and drives FCA vehicles, btw. So yeah, this dealership talks about customer satisfaction a lot but the management team has yet to respond to any of my emails and voicemails. read more

My husband surprised me with my vehicle. It was a crazy great experience. "We went to go look at cars" not knowing he had it all planned out. The salesman man was super super amazing. Go check Jimmy at Plant Ford. Thank you for playing it off as if it wasn't a surprise. You guys got me good. I'm a happy women. My husband told him the plan without my knowledge and he made it work. 5 stars wish I could give you 10 stars. We will be back for my husband new truck shhhhhh. It will be my turn to surprise him and i know just the right guy to go to. read more

Randall Reed's Planet Ford in Humble - Car Dealers Near Me - Humble, Texas

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Great Service! Kelli was very professional and handled our car getting the recall install and oil change one in a timely manner. We would highly recommend Randall Reed's Planet Ford service dept. (Especially, Kelli) read more

Thank you to the Planet Ford staff for making the car buying experience less painful! Special shout-out to the "Byrdman" for being so professional, friendly, and accommodating! read more

They don't disclose mileage on their website. Complete waste of time