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    Texas Direct Auto

    4.0 (7 reviews)
    Closed 9:00 am - 6:00 pm

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    Sterling Mccall Honda

    Sterling Mccall Honda

    (182 reviews)

    Kingwood

    I am leaving this review to share my recent experience with the service department at Group 1 Honda…read moreof Kingwood. I recently brought my vehicle in for service and presented a service coupon that had been mailed to me by the dealership in April. Since I don't always need maintenance the moment coupons are sent, I've never had an issue in the past using one a few months later. When I arrived, I noticed the dealership had changed ownership/name since the coupon was issued. My service advisor, Juan, told me he could not accept the coupon because if he did, the discount would come out of his paycheck. He spoke with his manager, Keisha, who confirmed that this was their policy. Whether this is the dealership's policy or not, I found it very disappointing. Customers should not be placed in the middle of a situation where employees feel they have to choose between helping the customer and protecting their own pay. That reflects poorly on management. Unfortunately, this is not my first disappointing experience with the service department. I have continued to use this dealership over the years simply because it is conveniently located near my job. However, I have consistently experienced poor customer service from the service advisors, and there seems to be a constant turnover of service technicians. That leads me to believe the issue is more about management than the employees themselves. For those reasons, I can no longer recommend this dealership's service department. I will be taking my vehicle elsewhere for future maintenance and repairs. I hope management takes these concerns seriously and makes the changes necessary to improve the customer experience.

    This review is not for the sales dealership- its for their SERVICE DEPARTMENT…read more Dealership is unrecommendable esp the people in financing.. just horrible personalities and workers.. BUT not the service department cause they are stellar. Everyone seems great but Carlo Balite is awesome, been my service Rep for years. Transparent and honest, he will never push or sell anything thats not even essential. Courteous and respectful of your decisions but will always address concerns and at times will always find you any coupons or discounts that you can avail of esp when the service will be a lil high. Overall this employee and department is a gem.

    Randall Reed's Planet Ford in Humble - Service department broke the sunroof, and didn't say a word about it. It worked fine at test drive.

    Randall Reed's Planet Ford in Humble

    (212 reviews)

    Makenzy in service has become my go to as she always takes great care of me and my Bronco Badlands…read more Top communication and service compared to other dealerships I've dealt with.

    THEY SCAM PEOPLE!!…read more We took my car in here to get a tune up. They called to tell us that my spark plugs are seized and I had coolant leak going into the engine head which can cause corrosion inside and messed up my engine head. Keep in mind my car was up-kept in all maintenance and my check engine light just came on, so this was odd. I've had no signs my car was not running properly They said I need a whole new engine and quoted us $14,000! Then offer to buy my car for only $5000 and try to get us to buy a new car from them. I try to look at all options, I was pretty upset and confused on how this happened. They basically told me my car can blow up anytime. While we looked into buying another car, they dare ask me " do you need to sell that car?" Like you want me to buy a new car and keep making payments on the one you just told me would blow up on me and my kids anytime? I just had a newborn that's not even a week old. Which they knew and still tried to scam us. I could not afford to pay for a new engine or really buy a new car. Finally, we decide to take my car to another maintenance shop and tell them what was told to us by ford. The owner of this shop was very confused and said that doesn't make any sense. He takes a look at my car and was able to switch out my spark plugs, coil packs, and topped off my coolent. ALL IN A DAY! Nothing was wrong with my engine like Ford told us. They were trying to scam us out of $14000! Or possibly even more if they would gotten the sale on us for new car plus causing me to be $10000 upside down on my payments because they wanted to buy my car for only $5000. (Which apparently would blow up anytime") probably to turn around and sell it for so much more. To do this to people is absolutely insane and disgusting. You saw a person who just had a baby and tried to exploit them. Do not go here for anything.

    Robbins Chevrolet - Me with the truck I bought at from Jackie Castillo at Robbins Chevrolet

    Robbins Chevrolet

    (133 reviews)

    Robbins Chevrolet changed my oil and cabin filter this morning. From the time I entered. I was met…read morewith friendly, attentive service personnel and at the desk I was greeted with cuortesy and a smile. I was in and out in very short time. Service can't get better than this! Thank you Robbins Chevrolet personnel for showing what Quality Service can be like in this Great Country called America!

    I brought my 2018 Chevy Volt here for a steering issue. Before making the appointment, I…read morespecifically asked if they handled extended warranty claims and was assured they did them all the time for the warranty I have. After their diagnostic, they claimed my steering column looked damaged from an accident and told me the car would ultimately need to go to a collision shop. Would not provide me with any evidence for the claim. I knew for a fact the car had never been in an accident. Despite this faulty explanation, they charged me $200 for the diagnostic and wanted approximately another $1,300 before sending me down the collision-repair route.Their explanation made no sense, so I took my vehicle elsewhere for a second opinion. The reality:The actual problem was simply that both front struts had failed. There was zero accident damage, and the repair was fully covered under my warranty at the other shop. The takeaway:I paid $200 for an entirely incorrect diagnosis, was falsely told my car showed signs of an accident, and was pressured for another $1,300 for a problem that had nothing to do with a collision. This service department is either incompetent at diagnosing a straightforward suspension problem, or they simply did not want to deal with a warranty repair. I paid for an inspection that failed to identify the actual problem, and had I trusted them, I would have been out thousands of dollars. Get a second opinion before trusting this service department

    Texas Direct Auto - car_dealers - Updated September 2026

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