Went to get an appraisal on my old car. Their appraiser and front office staff were both…read moreprofessional and efficient. Within 30 minutes of arrival on a Saturday afternoon, we received a written offer to buy our 2006 Lexus for $1600 more than what the Lexus dealer had offered us for a trade-in. This location only buys cars. They don't carry sales inventory here.

Best Car buying experience hands down. Tip: called before hand and connect with a sales associate…read more You can have the cars you would like to test drive pulled from the warehouse before your arrival. Also, make sure you have your trade in appraised before hand. You can log on to Vroom and have a quote sent to you. If you want p negotiate the price of your trade in you need to have a separate appraisal from CarMax or Auto Nation. They will match appraisals from like car dealers, not the average car dealer because their quotes are volatile. Juan was great! Give him a call.

I typically don't leave reviews but I felt like this one was warranted, giving three stars because…read moreI'm overall satisfied with my purchase process was quick BUT whenever I went to test drive the truck they told me the battery was dead turns out it was an ignition issue and they were going to let me drive it with a tire going flat. I ended up purchasing the vehicle, in the purchase agreement that they wrote up stated that they would replace the batteries and the tires.... 24 hours after I drive off the lot my front right tire explodes and I almost wrecked the truck then I get stranded in the tractor supply parking lot because my truck won't start, the ignition went out. So I had to pay for a tow, new tires, and an ignition within 24 hours. I brought this issue to their attention and they apparently don't care, I understand sold as is no warranty... but do better. Tires shouldn't be exploding right after driving off the lot and I have a sneaking suspicion they knew about the ignition. Thanks Arriba Motors! If you would like to reimburse me for my troubles I will delete the review! Call me!

SCAMMERS don't buy anything from here we put 8k on a truck stole our money and they repoed it and…read morethey don't wanna give it back we were paying on it and everything and they cut the contract and from what I see the reviews they do this to everybody this place need to be sued and shutdown

Met with the guys a Cyber Motors in October of 2009 and purchased a 2004 Jeep Wrangler. Randy and…read morehis employees were helpful in helping me sell my 67 Ford Mustang and took care of the bulk of paper work. My overall experience was excellent to say the least. I would recommend these guys to anyone looking to buy a good quality used vehicle and sell one. They do charge a fee to consign your vehicle if your looking to sell, which was worth it for me. Check out the pics...

If you value your money, take your business elsewhere. Sold me a defective vehicle that had an…read moreissue that existed and, according to them, was "repaired", when in reality, the issue was masked long enough for them to sell the vehicle. 6 months and $2,000 in repairs later, the vehicle is still unusable and I am still making payments on the vehicle. Contacted them and they said there was nothing they could do. If you want quality vehicles, save yourself the headache and financial loss and go to a place where they are honest about the quality of the vehicles they are selling. Trust me. $16,000 is an expensive mistake to make. Edit: looking at the reviews, they are all 6 plus years old. How times have changed.

Victor & David helped me out a lot today. They were extremely helpful and very well educated. 10/10…read morerecommend!

Adnan is a spectacular salesman! You've gotta go visit this place and let him get you in a Mazda…read more very knowledgable and made it all feel like a breeze!!

The ladies working today are top notch. I got locked out of my car at a gas station on the way to…read moremy service appointment. They picked me up, took me home to get a spare, and were so forgiving about me missing my original appointment time! Being shown kindness isn't a guarantee now and they went above and beyond to help me. The showroom is clean, they have snacks/drinks for you & there is guest WiFi while you wait.

This review is not for the sales dealership- its for their SERVICE DEPARTMENT…read more Dealership is unrecommendable esp the people in financing.. just horrible personalities and workers.. BUT not the service department cause they are stellar. Everyone seems great but Carlo Balite is awesome, been my service Rep for years. Transparent and honest, he will never push or sell anything thats not even essential. Courteous and respectful of your decisions but will always address concerns and at times will always find you any coupons or discounts that you can avail of esp when the service will be a lil high. Overall this employee and department is a gem.

I am leaving this review to share my recent experience with the service department at Group 1 Honda…read moreof Kingwood. I recently brought my vehicle in for service and presented a service coupon that had been mailed to me by the dealership in April. Since I don't always need maintenance the moment coupons are sent, I've never had an issue in the past using one a few months later. When I arrived, I noticed the dealership had changed ownership/name since the coupon was issued. My service advisor, Juan, told me he could not accept the coupon because if he did, the discount would come out of his paycheck. He spoke with his manager, Keisha, who confirmed that this was their policy. Whether this is the dealership's policy or not, I found it very disappointing. Customers should not be placed in the middle of a situation where employees feel they have to choose between helping the customer and protecting their own pay. That reflects poorly on management. Unfortunately, this is not my first disappointing experience with the service department. I have continued to use this dealership over the years simply because it is conveniently located near my job. However, I have consistently experienced poor customer service from the service advisors, and there seems to be a constant turnover of service technicians. That leads me to believe the issue is more about management than the employees themselves. For those reasons, I can no longer recommend this dealership's service department. I will be taking my vehicle elsewhere for future maintenance and repairs. I hope management takes these concerns seriously and makes the changes necessary to improve the customer experience.

I had a great experience working with Myles. He was friendly, knowledgeable, and took the time to…read moreanswer all of my questions without making me feel pressured. He made the entire process smooth and easy, and I truly appreciated his professionalism and excellent customer service. I would definitely recommend working with him.

Very rude and unprofessional staff. They tried to make me pay for a repair that should have been…read morecovered under the warranty. It felt like nothing more than a money grab. I will never go back to Parkway Kia in Kingwood and would not recommend them to anyone. Save yourself the time and frustration. On the other hand, Cowboy Kia was professional and immediately offered to resolve the same issue under warranty with no upfront cost or unnecessary charges. The difference in customer service was night and day. Beware of Parkway Kia Kingwood if you expect them to honor your warranty.

Makenzy in service has become my go to as she always takes great care of me and my Bronco Badlands…read more Top communication and service compared to other dealerships I've dealt with.

THEY SCAM PEOPLE!!…read more We took my car in here to get a tune up. They called to tell us that my spark plugs are seized and I had coolant leak going into the engine head which can cause corrosion inside and messed up my engine head. Keep in mind my car was up-kept in all maintenance and my check engine light just came on, so this was odd. I've had no signs my car was not running properly They said I need a whole new engine and quoted us $14,000! Then offer to buy my car for only $5000 and try to get us to buy a new car from them. I try to look at all options, I was pretty upset and confused on how this happened. They basically told me my car can blow up anytime. While we looked into buying another car, they dare ask me " do you need to sell that car?" Like you want me to buy a new car and keep making payments on the one you just told me would blow up on me and my kids anytime? I just had a newborn that's not even a week old. Which they knew and still tried to scam us. I could not afford to pay for a new engine or really buy a new car. Finally, we decide to take my car to another maintenance shop and tell them what was told to us by ford. The owner of this shop was very confused and said that doesn't make any sense. He takes a look at my car and was able to switch out my spark plugs, coil packs, and topped off my coolent. ALL IN A DAY! Nothing was wrong with my engine like Ford told us. They were trying to scam us out of $14000! Or possibly even more if they would gotten the sale on us for new car plus causing me to be $10000 upside down on my payments because they wanted to buy my car for only $5000. (Which apparently would blow up anytime") probably to turn around and sell it for so much more. To do this to people is absolutely insane and disgusting. You saw a person who just had a baby and tried to exploit them. Do not go here for anything.

Had an excellent experience with the service department and just had to mention it bc this type of…read morecustomer service is hard to find. I took my Tahoe in yesterday for it's first oil change. We are preparing for a weeklong road trip and I wanted to make sure the car was ready for it. They noticed two recalls and said they could have it scheduled for next week. When I mentioned we were leaving for a road trip the next day, Henry found a way to get the oil change, tires rotated, and recalls fixed on the same day. He called afterwards to let me know it was ready and I told him I would come by to pick it up. I realized later that I wouldn't be able to make it and left a voicemail for him telling him I'd pick it up in the morning. I picked it up a few minutes ago and found out he didn't receive my message, but waited 10 minutes after closing for me to arrive. He didn't have to do that, but he did. Thanks for going above and beyond and providing excellent customer service!

Made an oil change appointment with Austin in the Quick Service department. Arrived and was told by…read moreAustin it would be a 2 hour wait... why make an appointment? Why even go there. Talk about mismanagement. I could pull up to any oil service place and be out on 15 minutes, 20 minutes max. Won't ever go for an oil change there again. BTW..Rosie always treated me good but come on. Y'all should be embarrassed