Went to get an appraisal on my old car. Their appraiser and front office staff were both…read moreprofessional and efficient. Within 30 minutes of arrival on a Saturday afternoon, we received a written offer to buy our 2006 Lexus for $1600 more than what the Lexus dealer had offered us for a trade-in. This location only buys cars. They don't carry sales inventory here.

Best Car buying experience hands down. Tip: called before hand and connect with a sales associate…read more You can have the cars you would like to test drive pulled from the warehouse before your arrival. Also, make sure you have your trade in appraised before hand. You can log on to Vroom and have a quote sent to you. If you want p negotiate the price of your trade in you need to have a separate appraisal from CarMax or Auto Nation. They will match appraisals from like car dealers, not the average car dealer because their quotes are volatile. Juan was great! Give him a call.

Scammers do not buy. If you do make sure you get the warranty. I had the injection pump go out not…read more4000 miles after buying. They are scammers knew it was an issue and changed the filters to hide it. You think for a 47k truck I'd have gotten 4000 more miles out of it. Currently in the shop getting fixed to the tune of 14k

Don't go to this place, they will waste your time and give you a run around. Went in and found the…read moretruck we wanted a week prior to and went to do paperwork today after driving two hours and spoke to our sales lady GABBY the whole time. We showed up and they were doing paperwork that we had already started in the TRUCK WE WERE SUPPOSED TO BE GETTING. She was SO unprofessional about the whole deal and COMPLETELY neglected to take ownership of the whole situation. She talked crap about one of our buddies who bought a truck from there the whole time as well, which as a "professional" was not very professional.

Met with the guys a Cyber Motors in October of 2009 and purchased a 2004 Jeep Wrangler. Randy and…read morehis employees were helpful in helping me sell my 67 Ford Mustang and took care of the bulk of paper work. My overall experience was excellent to say the least. I would recommend these guys to anyone looking to buy a good quality used vehicle and sell one. They do charge a fee to consign your vehicle if your looking to sell, which was worth it for me. Check out the pics...

If you value your money, take your business elsewhere. Sold me a defective vehicle that had an…read moreissue that existed and, according to them, was "repaired", when in reality, the issue was masked long enough for them to sell the vehicle. 6 months and $2,000 in repairs later, the vehicle is still unusable and I am still making payments on the vehicle. Contacted them and they said there was nothing they could do. If you want quality vehicles, save yourself the headache and financial loss and go to a place where they are honest about the quality of the vehicles they are selling. Trust me. $16,000 is an expensive mistake to make. Edit: looking at the reviews, they are all 6 plus years old. How times have changed.

Victor & David helped me out a lot today. They were extremely helpful and very well educated. 10/10…read morerecommend!

The ladies working today are top notch. I got locked out of my car at a gas station on the way to…read moremy service appointment. They picked me up, took me home to get a spare, and were so forgiving about me missing my original appointment time! Being shown kindness isn't a guarantee now and they went above and beyond to help me. The showroom is clean, they have snacks/drinks for you & there is guest WiFi while you wait.

The following is the 1 star review I left for Team Gillman Mazda. I'm very loyal to Mazda and…read morereally value the brand. After 6 different personal leases/buys from Team Gillman and 5 referrals with 4 sales, the manager was cocky, snarky and asinine when I was questioning options to turn current lease of a CX-90 into a purchase/lease of the new 35th anniversary edition Miata. After abruptly leaving Team Gillman with a few choice words, I called Adnan and he asked me to visit Parkway immediately. I did and I'm glad. Adnan and Morgan showed humanity and respect towards me, unlike what I had just experienced. Team Gillman Review: I just wanted to let the cocky manager know that I ordered my 35th anniversary edition Miata through Parkway. Morgan was forthcoming with information and answered my questions fully without a cocky, asinine attitude. He made me understand how the process works and what my best options are rather than being condescending and demeaning. Also, he respected my time unlike the inept employees at Team Gillman. Check my history. I was probably your best customer and referral advocate. I will never buy/lease another car from Gillman again. I will also never refer another friend, family member or client. Team Gillman is no team at all, just a group that gives a good brand a bad name.

This review is not for the sales dealership- its for their SERVICE DEPARTMENT…read more Dealership is unrecommendable esp the people in financing.. just horrible personalities and workers.. BUT not the service department cause they are stellar. Everyone seems great but Carlo Balite is awesome, been my service Rep for years. Transparent and honest, he will never push or sell anything thats not even essential. Courteous and respectful of your decisions but will always address concerns and at times will always find you any coupons or discounts that you can avail of esp when the service will be a lil high. Overall this employee and department is a gem.

I like buying cars as much as I like going to the dentist. It always seems to feel like I'm playing…read morean unwanted game of chess. That said I had a great car buying experience at Sterling McCall Honda. My salesman Ruben Llanas handled his business like a true pro. I told him what I wanted, we agreed on a price and he made it a seamless transaction with no unnecessary headaches or curveballs. I was in and out in about an hour and a half including test drive!! Thank you Ruben from sending home without a headache!

I'm sitting in the lobby writing this review. From the initial inquiry about the vehicle to the…read morepassing of the keys, it was a great experience. Overall, Myles, my salesman, lead the way to get my deal done and create a streamlined in store car buying experience. Thanks again Myles and team at Parkway Family

The Service Department is a joke. They have online scheduling for drop off. But we didn't do…read morethat. Instead we just drive in, they had time according to the schedule. It was for an extended warranty issue for airbag light. All diagnosis time is covered under warranty at .2 of an hour (listed in the NTSB document) but the service writer says it has to be under certain protocols and if not then they could charge us to the tune of $245. I said fine we can argue about that later. Then she says, even though I have the code printed they have to do their on diagnosis, I say I understand... Then she says it will be 3 to 5 DAYS until they can diagnose it and if they have to order parts it could be longer to get repaired. Under warranty it is only .2 of hour or 12 minutes of time for diagnosis. I say schedule me for three days out and I will bring the car in when your ready then, she says no, that isn't how they work. Other cars could come in, I say but I would be in on the schedule. She says we don't have a schedule for diagnosis. Just drop off. I tell her you aren't keeping the car for 5 days for a .2 tenths of an hour diagnosis time that is fundamentally silly and absurd. There is no understanding on her part, no let me see what I can do. They want to hold the car forever and I am sure had I left it they would have charged for diagnosis even when the warranty says diagnosis is covered, regardless of the cause of the light. If their techs can't read a scanner in 5 days I'm pretty sure I wouldn't want them working on anything else anyway and the service writers show attitude just like others. No reason to ever go back.

I normally do not like dealerships. Most are known for shady business practices and false service…read morecalls. I took in my 2007 Ford Mustang out of need for service but approached it with my guard up. Denisha Dickey is the front lines to service department and she approached me with kindness and a smiling face. Denisha rapidly tended to my car and forewarned it may be a 7 day service period. Two days later my car was ready. I don't know what the employees of Planet Ford in Humble were drinking but it was out of a Disney movie. Denisha's boss shook my hand and even introduced me to the general manager, John Centner. I wasn't there to buy a car but just service on an old mustang. On my way out, a sales manager named Martin Rivera simply asked if I was taken care of. I gleefully said yes and thank you for asking. Mind you, I've never been here before. I know no one is perfect but I cannot believe that these folks dispelled my prejudices of most car dealerships. No one pressured me to buy a car however if I decide on a Super Duty, I'll head to Randall Reed Planet Ford!.......I did NOT get paid to write this review either!!!!!! Happily, Virgilio Davis

THEY SCAM PEOPLE!!…read more We took my car in here to get a tune up. They called to tell us that my spark plugs are seized and I had coolant leak going into the engine head which can cause corrosion inside and messed up my engine head. Keep in mind my car was up-kept in all maintenance and my check engine light just came on, so this was odd. I've had no signs my car was not running properly They said I need a whole new engine and quoted us $14,000! Then offer to buy my car for only $5000 and try to get us to buy a new car from them. I try to look at all options, I was pretty upset and confused on how this happened. They basically told me my car can blow up anytime. While we looked into buying another car, they dare ask me " do you need to sell that car?" Like you want me to buy a new car and keep making payments on the one you just told me would blow up on me and my kids anytime? I just had a newborn that's not even a week old. Which they knew and still tried to scam us. I could not afford to pay for a new engine or really buy a new car. Finally, we decide to take my car to another maintenance shop and tell them what was told to us by ford. The owner of this shop was very confused and said that doesn't make any sense. He takes a look at my car and was able to switch out my spark plugs, coil packs, and topped off my coolent. ALL IN A DAY! Nothing was wrong with my engine like Ford told us. They were trying to scam us out of $14000! Or possibly even more if they would gotten the sale on us for new car plus causing me to be $10000 upside down on my payments because they wanted to buy my car for only $5000. (Which apparently would blow up anytime") probably to turn around and sell it for so much more. To do this to people is absolutely insane and disgusting. You saw a person who just had a baby and tried to exploit them. Do not go here for anything.

Had an excellent experience with the service department and just had to mention it bc this type of…read morecustomer service is hard to find. I took my Tahoe in yesterday for it's first oil change. We are preparing for a weeklong road trip and I wanted to make sure the car was ready for it. They noticed two recalls and said they could have it scheduled for next week. When I mentioned we were leaving for a road trip the next day, Henry found a way to get the oil change, tires rotated, and recalls fixed on the same day. He called afterwards to let me know it was ready and I told him I would come by to pick it up. I realized later that I wouldn't be able to make it and left a voicemail for him telling him I'd pick it up in the morning. I picked it up a few minutes ago and found out he didn't receive my message, but waited 10 minutes after closing for me to arrive. He didn't have to do that, but he did. Thanks for going above and beyond and providing excellent customer service!

I took my C8 here because it wouldn't save driver settings and the front lift button didn't work…read more After 2 weeks, they still couldn't fix it. Then they told me replacing a module would solve it -- but when they called back, they said it costs $3,000 and still wouldn't fix the problem. How does that make sense? First they say it'll fix everything, then they admit it won't. Now I don't even know if they really replaced anything. This whole experience feels like a scam.