I had an amazing experience working with Anh Vu . They were patient, knowledgeable, and never…read morepressured me into making a decision. Thank you for making my car buying process so smooth and stress-free!

Northside Lexus is a fabulous facility. We moved here in 2006 and we went to their other facility…read morenear 45 and 1960. It was a tight fit, but they were amazing how well they served Houston, The Woodlands, Tomball, and Lake Conroe! Their New Showplace is spacious, warm, and relaxing! It is definitely a Five Star Lexus Dealership! It competes with Park Place in Dallas, and we are proud of both Dealerships! The employees are professional and responsive! I have left messages after hours, and someone always calls me back! We Love Lexus!

Ridiculously simple. I got an offer just a little more than I expected it to be, and locked it in…read more Everything was completed online prior to dropping the car off. Quick check of my ID, and a look-over of the vehicle, and then "have a great rest of your day." That easy. Money deposited into my back two days later. Done.

And overall super simple and easy process to sell my vehicle to Carvana. From the online quote, to…read morethe delivery of the vehicle in one of the Carvana's location and be helped by a friendly associate. All in less than 15 minutes. Keep on keeping on!

What an amazing experience!!' If I can give more than 5 stars I would. From the moment I walked in…read moreCassie and Nancy greeted me and gathered info in a few minutes to start the appraisal of both my trucks. They offered for me to wait in the lobby which has 4 TV's, coffee, water, computers, kids play area and best of all they had two full body massage chairs. The appraisals took about 45 minutes for both of my trucks. Both offers were good; in the beginning they ask what range was I looking for. They offered more than a dealer would. Wes and Blake were very nice and attentive to what my needs and goals were in selling my trucks. The next day I return with one of the trucks and cashed out. They had all the paperwork ready when I got in so it will be quick to get my check cut. It was a Saturday morning and was not busy at all. I waited in the lobby and got my check in about 30 minutes. What a simple and quick option to sell your vehicle hassle free and get a check the same day. Very good customer service from beginning to end I wish I had another vehicle to sell

Buying a vehicle here sucks…read more My feedback is similar to others, which likely shows consistency in the organization for parts of the process. These guys raised the price on a vehicle while us was in the buying process. This is likely due to the fact that their minimum wage workers don't really care if they sell or not and take days to respond. After I made note of this fact, the dude quit responding. Fair enough... I then called the "hot-line" and after hearing my story, lady said "Ok I'll just close this lead and let him know", and I said "that's it" and she said " yep, these are just leads" Well alright. Vroom really has turned this place into just an service-less vending machine of over priced cars. That being said- probably a good place to sell if you aren't buying.

Excellent service from the showroom to the service department. I have made several vehicle…read morepurchases throughout my life, and this dealership set the standard for all others. I purchased my S580e three months ago and was amazed at the level of service this dealership showed. On the day of my purchase, I was particular with my needs, and they checked every box. My Sales agents, Anthony Surface and Sammy Mourtada, couldn't be beat. The speed and efficiency with which they do business, I was on the road with my new vehicle in the time most people spend on a lunch break. Albert in the service department is top-notch in professionalism, quality control with a great personality to boot! Lastly, the Sales Manager Nick Botusan made me a customer for life. They make places like AutoNation Texas (Purchased 5 vehicles prior) look like they are not in the same business. I wish I could give this place 10 stars.

Best dealership in area ! Super clean and definitely don't take a month to fix your car like the…read moreother one ! Albert helped out with a few things get my car ready for road again!

Service Department Review:…read more FANTASTIC! I am not a fan of dealership's, especially not the service departments. However, I have received nothing but stellar, fast, and communicative service here. Every single time. Could be good timing but that's how these things go. Thank you Camron, and the service Team! Excellent Excellent. My .2 cents should you care: You cannot expect 2-3 day turn around times on complicated car repair matters, even simple matters. Not everything is instant. That's unfair to the dealership to hold them to such an unattainable measure. Patience people. Patience. Cheers!

"Zero stars"""" i'm so glad these Shadetree M.F are out of business. Here is my story I purchased…read more Hey, 2016, Mercedes Benz C3 100 for my daughter. Back in 2020 during the pandemic. I paid $22k for Benz and it came with a lifetime warranty from northside import. Which I pay extra for. One year later, the fuel pump went out. They did not cover it, $1200 repair they would not cover it because they say I didn't have my oil change receipts, i end up paying out of pocket, six months later, the engine, through a rod and a piston, I needed a full engine replacement, and once again, they would not cover it... Once again they said I did not have my list of oil change receipts, which I got all oil changes on time...... I paid $7000 to get used engine installed at an independent shop in houston... Keep in mind. I purchased a lifetime warranty for the car. And they would not honor the warranty at all... So after that, I just ended up selling the piece of s*** mercedes that I bought from them..... I'm so glad these m************ are out of business in 2026. Thank goodness. Sorry azz Mother Fuckers

From oil changes and batteries to starters and everything in between, these guys have treated me…read moreand my cars top notch. They're trustworthy and efficient and community friendly; just like it should be! I won't go anywhere else. I trust them. They're ethical, do good work, and are kind and courteous.

Expect to pay twice as much and wait ten times as long for an oil change as anywhere else. But hey…read moreatleast everyone's nice to you and they blast whatever Hillsong Worships most recent piece of Protestant heresy is on the radio.

The car was great but now we can't get our license plates and registration from them and it's been…read morealmost 60 days since we bought the car.

From the owner: We are family owned and operated business. Buying a car can be a little nerve-wracking so we try to…read moremake the whole process as easy and painless as possible. We also offer an on-site repair facility and State inspections. Just a on-stop shop

My experience with the Fred Hass Toyota team was smooth and quick. I was especially grateful…read morethey're open on Sundays, which made a big difference in my purchase. I was car shopping on a Saturday, but the location wasn't open for test drives. Omar and Papa were very helpful in confirming that the Volkswagen Golf R I wanted was available, and I was able to schedule a visit first thing Sunday morning. Given my work schedule, that worked out perfectly. The car's price was competitive with others around the country, and it was the only manual Golf R available in Houston when I was ready to buy. I really appreciated the no-haggle approach; it's much easier than having to speak with multiple people at a dealership just to get a price. I had my own financing, so I can't comment on that part of the process, but the final paperwork was easy. I'd recommend the team to others in the Houston metro area.

I came to this dealership today for what should have been a relatively routine oil change. I…read morearrived at approximately 11:20 AM, expecting the service to be completed within a reasonable amount of time. It is now 4:30 PM, and I am still waiting for my vehicle. What has made this experience particularly frustrating is that I have repeatedly been told that the service will take "another hour to an hour and a half." At this point, I have already spent more than five hours at the dealership for an oil change, with no clear or reasonable explanation for why a routine service is taking this long. Another major concern is the way additional services and repairs are presented. During what was supposed to be a basic oil change, the dealership appears to recommend and upcharge for numerous additional services, often presenting them as though they are critical or urgently needed. I understand that dealerships have inspections and may identify maintenance items that should eventually be addressed, but there is a significant difference between something that is actually necessary or safety-critical and something that is simply recommended maintenance or an opportunity to generate additional revenue. Customers should be given clear information about: * What is actually required immediately for safety or proper operation. * What is recommended maintenance that can reasonably be completed at a later date. * What the actual consequences are of postponing a recommended service. * The cost of each service without making customers feel pressured into approving unnecessary work. The combination of aggressive upselling and an extremely long wait time has made this experience especially disappointing. If the dealership is going to recommend numerous additional services and charge dealership-level prices, I would at minimum expect reasonable communication, transparency, and timely completion of the service I originally came in for. I was not expecting to spend essentially my entire afternoon at the dealership for an oil change, especially after arriving at 11:20 AM. Being told repeatedly that I need to wait another hour to an hour and a half, after already waiting for several hours, is unacceptable customer service. I hope management takes this feedback seriously and reviews both the service department's communication with customers and the way additional maintenance recommendations are presented. Customers should not feel that they have to question whether a recommended service is genuinely necessary or simply being used to increase the repair order. Overall, this has been a very frustrating and inefficient experience, and it has significantly affected my confidence in bringing my vehicle back to this dealership for future service.

I had the best experience selling my car to AutoNation with Chris Tansiongco! He was forthcoming,…read moredidn't play games, and completed the entire transaction within one hour! This was my first time doing this. I really appreciated the way he put me at ease and explained exactly how the process would work. Although I already had a confirmed offer that was $150 higher from a place just down the road, I decided to stay with AutoNation solely because of the way Chris treated me. Highly recommend!

**BEWARE! Avoid AutoNation Chrysler Dodge Jeep Ram Spring.**…read more I am a retired 100% disabled Navy veteran living on a fixed income. This 2021 Ram Limited 1500 is the last vehicle I will own. I bought it new from Ram in May 2021 for nearly $75,000 because the manufacturer markets it as a high-end luxury truck. I expected AutoNation Chrysler Dodge Jeep Ram Spring at 21027 Interstate 45, Spring, TX 77388 to stand behind it. After three visits I am warning others to stay away. Their prices run about 30% higher than other shops in the area. I learned that the hard way on a simple oil change shortly after moving here. My second visit was for the well-known leather dash separation problem that affects many 2019-2021 Limited trucks. After waiting more than 30 minutes just to speak with a service writer, I was given false assurances. The representative promised to open a service request and said I would get a text with next steps. I left thinking the issue would be handled. No one ever contacted me. Months later I returned to follow up. After another long wait I met a completely different attitude. The representative was dismissive, said the dealership was not responsible, and quoted a repair that would cost me a significant amount of money I cannot afford. They took my information and photos and again promised "someone will contact you." No one did. I am here today only because of a mandatory recall. If I had any choice I would never come back. When service was finished, a man called my name, handed me a piece of paper, and said they were done with my truck. He never introduced himself. He turned and walked away without saying "follow me" or offering any explanation. I followed him out of the customer area to my vehicle. He handed me the key, said "have a good day," opened the door, pulled the service tag off the rearview mirror, and started walking away again. I had to stop him and ask what they actually did. He said they "completed the recall notice." I asked directly what that meant. He replied that they checked it and noted it was "good." That is the entire explanation I received. My assumption is the technician determined the truck was not affected and no work was performed. He appeared to expect me to read his mind. I left the dealership hoping I never have to return. This is disappointing and concerning. The pattern is the same every visit: long waits, empty promises, dismissive staff, and zero communication. Their reviews show this is not an isolated incident. It is how this store operates. This is a widely documented manufacturing defect on the dash. Ram has not issued a recall for it and this dealership will not repair it at their expense. On a fixed income, paying several thousand dollars out of pocket for a known problem on a $75,000 "luxury" truck is a real financial hit. The extra stress of the runaround, the wasted time, and the worry about paying for a repair I should not have to pay for has worsened my service-connected anxiety and health issues. The dealership's 2.3-star rating matches what I experienced: poor service, no follow-through, and no willingness to stand behind the product unless they are forced to. I rarely write reviews. I am writing this one so other veterans and fixed-income owners can save themselves the money, the frustration, and the extra stress. Do not buy here and do not bring your vehicle here for service.

This is the worst possible place to buy a car from. They act like they are willing to help and then…read moreturn around and screw you. I bought a car with a check engine like on because they said they couldn't legally sell the car with the check engine light on and to bring it back in and they would fix it. When I returned all of the sudden there was nothing they could do for me, I was on my own. Then the "mechanic" just became a detailer when I came back. Don't trust them, she was also very very unprofessional!

Will tell you how willing they are to work with you with on any of the cars problems. When you go…read moreback they will just bring up they are sold as is and you are on your own. Will tell you anything about the car to get you to buy at it. Their mechanic turns out to be just a detailer who knows things, but they won't tell you that until after the fact. Almost everything they told me before about the car has turned out to be the opposite