very smooth and quick process. recommend to all buyers. Didn't have to do much in overall processread more

this is the second car I have sold to Carvana and both experiences were great. On this most recent…read moreone, not only did I get top dollar, they accepted the car with an engine light showing and my telling them there was a brake problem that was too costly for me to get repaired! I highly recommend selling your car to Carvana!

Buying a vehicle here sucks…read more My feedback is similar to others, which likely shows consistency in the organization for parts of the process. These guys raised the price on a vehicle while us was in the buying process. This is likely due to the fact that their minimum wage workers don't really care if they sell or not and take days to respond. After I made note of this fact, the dude quit responding. Fair enough... I then called the "hot-line" and after hearing my story, lady said "Ok I'll just close this lead and let him know", and I said "that's it" and she said " yep, these are just leads" Well alright. Vroom really has turned this place into just an service-less vending machine of over priced cars. That being said- probably a good place to sell if you aren't buying.

Slow on waiting for a quote.. appears to be understaffed... But best price in town! Worth the wait!!read more

For those of us who own our own businesses and both value and undertsand what it means to have true…read moreassets when it comes to those who represent your establishment.... What a true asset John Watkins is at MB Woodlands... many many many people could learn from his attitude attention and professionalism.... lacks ZERO in all aspects of how he represents this business and this brand... Rare to find people like this... same man on the phone as he was in person. Congrats to you guys for having team members like this....Aldo Dinelli

Excellent service from the showroom to the service department. I have made several vehicle…read morepurchases throughout my life, and this dealership set the standard for all others. I purchased my S580e three months ago and was amazed at the level of service this dealership showed. On the day of my purchase, I was particular with my needs, and they checked every box. My Sales agents, Anthony Surface and Sammy Mourtada, couldn't be beat. The speed and efficiency with which they do business, I was on the road with my new vehicle in the time most people spend on a lunch break. Albert in the service department is top-notch in professionalism, quality control with a great personality to boot! Lastly, the Sales Manager Nick Botusan made me a customer for life. They make places like AutoNation Texas (Purchased 5 vehicles prior) look like they are not in the same business. I wish I could give this place 10 stars.

Service Department Review:…read more FANTASTIC! I am not a fan of dealership's, especially not the service departments. However, I have received nothing but stellar, fast, and communicative service here. Every single time. Could be good timing but that's how these things go. Thank you Camron, and the service Team! Excellent Excellent. My .2 cents should you care: You cannot expect 2-3 day turn around times on complicated car repair matters, even simple matters. Not everything is instant. That's unfair to the dealership to hold them to such an unattainable measure. Patience people. Patience. Cheers!

Found on autotrader and they wouldn't honor the autotrader listed price without adding in over…read more$1100 in B.S., *zero* value extras. It was such abhorrent nonsense, their finance guy claimed "no one has ever bought a used vehicle from us without purchasing these extras" (again, extras no one would ever buy these items on purpose-- no one.) If that's the case (and I'm sure that was a lie,) then the true price should be listed on autotrader-- not the B.S. bait price. Eventually took a few hundred off, but still was forced to pay more than the price on autotrader to complete the sale. Could easily tell this was their M.O. and it is disgraceful.

i went to Christian Brothers Automotive in Spring to diagnose a ticking noise coming from the…read moreengine on a car I just purchased. I ended up paying a little over $1200 for the diagnosis which also included a charge of $250 for spark plugs, $250 for radiator coolant flush and $250 for brake fluid flush. The technicians diagnosed the problem as a knock and I needed to replace the engine but with nothing to back up their diagnosis. I went to another shop and got the same diagnosis, again, with the same diagnosis and nothing to back up or guide me to the problem. Finally, I called Angel Car Medic (via Yelp) and got a very detailed diagnostic report including cylinder pressures. They pulled the spark plugs and showed me how bad they were - even after just being replaced. Long story short, the diagnosis Christian Brothers provided was correct but they charged way too much for the other services. I was so stupid to select them for this!

I am livid with Christian Brothers Automotive. I booked an appointment two days ahead, arrived on…read moretime, and sat in their waiting area for THREE agonizing hours. Not a single technician inspected my truck. Staff offered vague excuses and zero updates while servicing walk-ins ahead of me. This is blatant disrespect for customers' time. Their "Christian values" of integrity, transparency and excellence? Total hypocrisy. I walked out without letting them touch my vehicle and will NEVER return or support this business. If I could leave zero stars, I would. Save yourself the frustration--go anywhere else. No one should waste their time here.

The car was great but now we can't get our license plates and registration from them and it's been…read morealmost 60 days since we bought the car.

From the owner: We are family owned and operated business. Buying a car can be a little nerve-wracking so we try to…read moremake the whole process as easy and painless as possible. We also offer an on-site repair facility and State inspections. Just a on-stop shop

If you drive a Toyota, I highly recommend this service department. It's cheaper for me to get an…read moreoil change and tire rotation at this dealership than just about all of the major oil change places and what's great is they use Toyota parts and update everything to Carfax. I typically show up with no appointment and I'm in and out in about an hour or so. Obviously, if you show up at peak time, or on a Saturday, it can take longer. There's a Taco Cabana within walking distance, so I typically walk over there, have a few margaritas, walk back and I'm out the door. If that isn't your thing, they have several nice, large waiting areas with complimentary fountain drinks and coffee. The customer service is just outstanding! I've been coming here for several years and have never had a negative experience. Every service representative that I've delt with has been a pleasure and on many occasions, have surprised me with a coupon or discount that I wasn't expecting. I will always drive a Toyota and as long as I live in this area, I will always give my business to this dealership.

Carter did an outstanding job helping us with both our trade-in and the purchase of our new car. He…read moreworked hard to get us a great deal on our trade-in and made the entire buying process smooth and stress-free. Carter was professional, knowledgeable, and genuinely cared about making sure we were happy with the final deal. We never felt pressured, and he took the time to answer all of our questions. If you're looking for someone who will go the extra mile to help you get the best value possible, we highly recommend asking for Carter Tuma!

My salesperson, Roger, was very friendly, knowledgeable, and patient. He answered my numerous…read morequestions and when the paperwork was complete there were no extra or hidden fees. My finance manager, Margaret, was also pleasant and well-informed. She explained the protection and maintenance plans clearly and concisely. I purchased a Jeep Grand Cherokee on a Friday afternoon around 4:30 pm and was able to retrieve the vehicle the next day after it was detailed and filled with gas. The experience was less-stressful and easier than any of my previous vehicle purchases with no pressure at all. Roger even gave me a Jeep Yeti cup, a Jeep keychain, and a rubber duck to start my collection. I highly recommend AutoNation, Roger, and Margaret for your next new vehicle purchase!

If i could give this place 0 stars i would! We are first-time car buyers, and unfortunately our…read moreexperience was disappointing. When we first arrived, I sat outside for nearly an hour and walked around the lot without being approached by a single salesperson. Eventually, I had to go inside myself to get assistance. The buying process itself wasn't terrible, but our salesperson, Omar, seemed very disengaged throughout the entire experience. He rarely spoke to us or made any effort to explain things. As someone who has worked in sales before, that is not what I would expect from someone trying to earn a customer's business.After completing the paperwork, we took the car home and thought everything was finished. A few days later, while both my boyfriend and I were at work, we started receiving nonstop calls from Omar and Muhammad. When I finally had a chance to answer, Omar told me, "If you and your boyfriend don't sign this right now, we're going to repossess the car."I was extremely confused. We were in the process of adding me as a co-signer, and as a 19-year-old first-time buyer, I had never gone through this process before and didn't fully understand what was happening. I told them I could sign immediately, but my boyfriend was eight hours away at work and could not.I was then told that if he did not sign within an hour, they would repossess the vehicle. Rather than calmly explaining the situation or working with us, we were met with threats and pressure. It felt as though Omar and Muhammad were more concerned about covering themselves and avoiding trouble than helping their customers.We worked very hard for this vehicle, and being threatened with repossession over paperwork that we were actively trying to complete was completely unprofessional and unacceptable. First-time buyers should be treated with patience and respect, not intimidation. If you're a first time buyer i suggest not going here!