"0" rating: they called - Walmart Automotive - and cancelled my oil change appointment because…read morethey didn't even have the filter. So I asked if they'd still do it if I bought the correct filter elsewhere and brought it in, and they said "Sure: but it will only take $1.77 off the price of the oil change." $1.77??!? Are you kidding me right now? I about died. Probably would have, if I hadn't been laughing so hard ... sad. Very, very sad.

Great feed back from the staff Cody is very informative and…read moreshow he really wants to take care of the client . Excellent place to bring your vehicles .!!

Look No Further, Go to Kenneth's! If you've been going to the dealership, STOP!! Here's why…read more Today I came in stressed. My 2013 VW Beetle Convertible had what looked like a serious window leak during a massive rainstorm and on top of that my brake light was out. The dealership couldn't even see me until Thursday! (Today is Monday). Grayson got me in today. He and his master mechanic Tommy personally took a hose to my car to diagnose the leak with no runaround. As it turns out, it wasn't the catastrophic leak I feared. At the same time, Tommy replaced my brake light quickly and efficiently. And, Grayson took great care of me- without a doubt amazing and straight up outstanding customer service. All my problems are resolved. Whew!!!! These guys are honest, knowledgeable, and they actually care. And to top it off, Grayson even identified the likely cause of my heat issue that the dealership wanted to fix the expensive way. All through a quick conversation and review of my car's issues. I'll be bringing my car back to fix that in a few weeks. Kenneth's Car Care has earned all my future business for brakes, heat, oil changes, and more. Don't waste your time and money at the dealership or another repair shop. Come here first. You will be glad you did.

This is probably the worse shop in Kingwood for body work. Customer beware. If I give them credit…read morefor anything positive, the paint looks pretty good on my car. Other than that they totally failed. The day the car was towed in I met with a service tec who told me they would start tearing down the truck the next day to do an estimate. After 2 weeks of hearing nothing I called. I was told my service tech no longer worked there. I told the lady on the phone, "that's your problem not mine." So then I got a new service tech who repeatedly mislead me, missed deadlines, never retuned calls. What's more, I told him I had an aftermarket grill panel and was told that State Farm would only pay for Ford stock items. So I told him, I had the original chrome Ford grill out in my garage and they could use that one and I dropped it off. He asked if they should compare my old grill to the one they were ordering from a used parts house and I said NO. When I came to finally pick up my truck they had used the new used grill anyway. The cost was only $288, and since I had waited 6 weeks for my truck I just decided to take it anyway. Then a few days later I get a final estimate from State Farm and that $288 grill now cost $950!!!!!! Are you kidding me? It's plastic and I plan to remove it anyway and replace with the aftermarket grill. So State Farm is the one being ripped off. Maybe I should just let it go but it galls me that they would rip everyone off at the last minute. My final bill went up $2000! That is just criminal. I have no idea if a guy named Kenneth still owns the place but if he does, he must own a mansion and have membership at Kingwood Country Club with all the scammed money he has made. 1 star is the lowest and that is what Kenneth's gets. Caveat Emptor, Buyer Beware!

A few things to consider when you go to them.They do have higher prices then a lot of other…read moreplaces.But, what made me like this place was not so much the shop its self but, the Lady Jessicia makes us feel like we are part of the family,she goes above what she has to as an employee to help you. I really feel at home at this place.Even if I pay more she makes me trust this place.I even like that she only has one piticular mechanic to work on all ours cars.His name is Carlos and he doeas a great job.I don't think I would go to this place if it wasn't for Jessicia.So Keep up the good work Jessica and my family will keep coming there.

Great Customer Service and provides great diagnostic services for your vehicle when you bring it in…read morefor services.

I can't say enough good stuff about this repairs shop. Just after Christmas my Ford F150 started to…read moremake a dieseling rattle on a cold start. I knew what the problem was, it happened when I first bought the truck and Ford fixed it under warranty. It is a well known parts flaw known as cam phasers. And I know it's a major repair, a lot of the engine has to be dismantled to replace the parts. My local shop that does minor work recommended Executive Automotive. He did warn me that they are at times very busy as they do a lot of fleet work for Montgomery county and other companies in the area. I called Bubba at Executive and he said he could work on the truck but it would be a week or 2 before he could get to it as he was so booked up. I was willing to wait, a shop that stays that busy does so for good reasons. After I finally got it dropped of he let me know the problem was the cam phasers and he could replace them and gave me a very fair price, almost $1700 less than the Ford dealership down the road had give me! And that price also included some parts not on the Ford quote like the timing chain. I finally got the call that my truck was ready and was so pleased. Not only did I pay a lot less, I knew my truck was thoroughly tested and running like a new truck. It can be hard to find good auto repair shops that charge a fair price so I am happy that I did. Give Bubba and Executive a try and you won't be sorry.

Bubba and Haley and staff are great! Friendly and get the job done!!! You may have to wait a…read morebit longer than other places, but you will not be sorry! Bubba has handled all our vehicles for the last few year....and have never regretted it.

I bought a 2012 f-250 and was having some issues. Emailed…read morethe garage and within 10 mins I had a response from them and was able to schedule my truck to be looked at. They found the issue and were able to fix someone els mistake and wrote me out a summery sheet of all the repairs and game me a detailed explanation on what and why. This place is wonderful Frank is great and someone who truly believes in customer

Rusty Nuts responded to my Yelp questions. Everyone is extremely professional, and courteous. They…read moredid a great job with my new exhaust system.

Responsive staff. Transparent work and warranted work. Fair prices. It's hard to not use them.read more

I first went to Cortez in 2022 on a referral by Discount tire for a front end alignment. Was very…read morehappy with getting in and out in about 2 hours without an appointment. Fast forward to today. My husband ran over something large and hard at 70 mph. Hit was so hard it popped the needle off of the speedometer in the dash. Managed to get it into see Joshua. Wasn't good news but he gave me 2 options. First was the minimum that needed to be done. Second was an additional item that really should be done. All said and done, more than I wanted to spend but I still feel he was very fair in his pricing. Been driving the van for a few days now and am very happy with the results. Plus, I have the peace of mind knowing I won't be chewing up my tires every few thousand miles. Just as a side note. I did research Cortez Car Care and discovered something amazing. They have been members of the BBB for 23 yrs this year and have not had one single complaint lodged against them in all that time. In any auto related field, especially repair/maintenance, that is a record to be very proud of. Just tells me that they are doing things right and have customer satisfaction very high on their priority list.

Absolutely the best and very fair. They are thorough and do what they day for the price they say.read more

This is the ONLY mechanic we trust with our vehicles. They are honest, fair, professional and…read morefriendly. The owner is nearly always on site and hires great guys, some are veterans. We trust them implicitly. They get to the problem, provide recommendations, but only if necessary and don't try to over-charge or over-sell you on their services. We highly recommend them!

Scheduled an appointment with me and missed it. Told me that he would be here at 7:30 and never…read moreshowed up. So I would not say that this person is reliable when it comes to service. I know that he was not gonna show up I would've scheduled somebody else.

Don't waste your time unless you want a very rude person talking to you like a child. I know he…read moreprobably thought I forgot about reviewing him but I didn't. If I could give no stars I would. This was the most rudest encounter I've ever experienced and we hadn't even met yet. Just based on the phone call you can tell he is not really interested in hearing you and what you're trying to say about the problem with your vehicle he just wants to be sure he has an appointment bringing him money. He cut me off telling me " Look listen just go get this" and when I was trying to ask for clarification for the timing belt kit he hung up in my face. Then proceeded to lie and say it was an accident.. so why not call your customer back? Cause it was no accident especially with how I was cut off on the phone and he already seemed agitated. but I'm glad he showed his true colors cause that was $600 dollars that I gave to someone else who deserved it and did a fantastic job on my car. And I hope he don't come on here under my comment talking nonsense cause I have your number and you will get another piece of my mind, I promise you that. So don't comment at all just Do better. Businesses grow not only because of quality work but quality CUSTOMER SERVICE and he does NOT have that. I hope no one waste their money or time on this man. These 5 star reviews on here are being created by him or people he personally knows so his overall rating doesn't go down which puts him further down the list of quality mechanics on yelp and he knows that. He needs a full rebrand and restructure of the way he handles people and his business. You're better off finding someone else.