I recently had an unfortunate encounter with a deer, which left my car in a terrible state. In dire need of repairs, I contacted Vic Auto Collision & Repair, and they were nothing short of amazing. From the moment I called, they were ready to take my car in immediately, showcasing their exceptional customer service. The team at Vic Auto Collision was not only accommodating but also incredibly adept at working with my insurance company. They handled the entire process with such professionalism that I was relieved of any stress or concern. The most impressive part? The speed and quality of their work. Despite the extensive damage, they managed to complete all the repairs in just 4 business days -- a timeline that can only be described as lightning-fast. Now, I know some might equate speed with poor quality, but that's far from the truth in this case. Upon inspection, the car's paint matched perfectly, the bodywork was great, and the overall quality of the repair was top-notch. Adding to the confidence in their work is the lifetime warranty they provide on paint jobs, which speaks volumes about their commitment to excellence. A special shout-out is due to Chris, who was the linchpin in the entire process. His approach was straightforward, giving me factual updates without any sugar-coating or empty promises. His dedication to keeping me in the loop every step of the way was truly appreciated. Even a month after the repairs, when a minor adjustment on the hood was needed, the aftercare was just as impressive. I reached out to Chris, and his prompt reply had me surprised. Within minutes, he acknowledged my concern and welcomed me back for the adjustment, reiterating their commitment to excellence. True to their word, the visit was quick and pressure-free. Now, my car looks just as it did before the incident as if it had never encountered a deer at all. I genuinely hope not to need collision repair services again, but if fate has other plans, I won't hesitate to return to Vic Auto Collision & Repair. Although there are shops closer to my home, none match the high standards and positive reviews of Vic's. Driving the 45 minutes to their shop was well worth it -- a testament to their outstanding reputation. In conclusion, Vic Auto Collision & Repair is a paragon of quality and service. My car is back on the road, running smoothly as if nothing ever happened, all thanks to their dedicated team. A heartfelt thank you to everyone at the shop -- keep up the exceptional work! read more

Once again I almost feel guilty when I take one of my vehicles to Vic's, because these guys are worth a lot more than they charge (but, please don't tell THEM I said that!). Aside from performing superb work (I've NEVER had to return to Vic's with a complaint or a re-do,... never), they're just great folks to do business with (all that's lacking is a margarita bar,... I keep suggesting one, though). If I had to select just one reason, however, as to why Vic's is so great, that reason would be the sense of comfort and trust that Vic, Chris, and the entire team there have earned over the years I've known and done business with them. I would recommend Vic's with absolutely no qualms or fear. Great people. Great work. Great results. read more

I took my Lexus to Vic's to inquire about repairing my passenger side outside mirror. I had minimal damage due to a self inflicted collision I had with the column separating my two garage doors. Chris handled my repair with ease, told me he could fix it and gave me a fair estimate to do it. He ordered the part and I went in the next day and they repaired it in like one hour. Charged me less than half of what the Lexus dealership would charge. They did a very good job, looks good as new and they used genuine Lexus parts too. I was very happy about that. First time at Vic's but I plan to return for other maintenance and repairs when needed. I recommend this shop for your repairs. Thank you Chris for a job well done. read more

I was very pleased with the service that I received at Vic Auto Services. I called before I went in to have them look over my car and they were very nice and professional on the phone. When I arrived I was pleasantly surprised at the nice office and friendly people. We set up a time for me to return to drop off my vehicle and I was even assisted with my rental car. They were very accurate with their estimation of how long it would take for my car to be repaired. I was called and updated during the time they had my car. When I picked up my vehicle I was shocked at how nice it looked and even more pleased that a scratch had been buffed out that I did not even request. I will definitely return and recommend Vic's. read more

I've been taking my cars to Vic for the last 10 years, back when he was located on Veterans Memorial and TC Jester. He literally knows my car just as well as I do. He is extremely detail oriented. When Vic recommends a service on my car, I get it done without question. My car currently has 133,000 miles on it and it is in great condition and I have Vic and his staff to thank for that. I truly can't say enough about Vic's knowledge, professionalism, and, more importantly, his honesty. I stay in SW Houston and drive all the way to Spring to get my car serviced. It's very rare to find a mechanic that will take care of your vehicle like it's theirs. I highly recommend them. read more

Vic has been servicing all my family cars for quite some time. He and his crew have managed to keep my business car and various college cars in good repair and keep myself and family safe. I recently purchased a pre-owned vehicle for business use and was somewhat surprised to find out that there were a number of paint and minor body issues that I missed. Between paintless dent removal and some expert buffing and paintwork, my Lexus looks like it just rolled out of the showroom. Lesson learned. Have things completely checked at Vic's before you sign the purchase. Might have saved a few nickels in the process.. read more

My late father always said a good honest mechanic is worth his weight in gold. I finally found mine. I had my daughters car completely re done for a Christmas present. Not only did they finish it ahead of time but gave us different options to save money along the way. On top of this they took care of all the extras, like the radio and custom leather seat covers all at their shop. They personally delivered it to my house early in the morning for my daughters surprise with red bows and a blow up elf in the drivers seat. This place and people are truly a class act. read more

After an accident that damaged the rear driver's side panel of my 2015 Audi A4, I was referred to Vic's. Chris, who was my contact there, was very professional and did what he said he was going to do -- timing of the repairs, calls to me, etc. And the results were fantastic. When I picked it up post repairs, my 9 year old car looked better -- inside and outside -- than when I drove it out of the showroom originally. No exaggeration! Highly, highly recommend this business for service and skiils. read more

I cannot recommend Vic's Auto Repair enough! Vic himself was the nicest guy and went above and beyond in helping me. He coordinated a rental car (because he was out of loaners) and dealt with my warranty company. He was honest and his communication was incredible. The rest of his staff was also amazing! The work was completed quickly and thoroughly and I am so pleased with how my car is running now. I will never go anywhere else again for whatever car needs I have. read more

Vic has been servicing both my cars for the last 6 years. I have always received honest answers, excellent service, and will now allow no one else to work on either car. I have had to utilize the body shop on a few occasions and the work has been faultless. I can heartily recommend Vic Auto Collision & Repair as a very good place to bring any vehicle, especially a European model that dealers have very high rates to service. We currently drive an Audi and a Honda S2000. read more

I have been doing business with Vic and his team for a number of years now and continue to return to get ALL my vehicles serviced there. Vic personally oversees and test drives each vehicle to ensure that repairs completed meet up to his standards with no issues. I have my own "fleet" of vehicles and it's good to know that the staff sends out reminders for upcoming maintenance or upcoming recommendations. Excellent Shop and have recommended highly to all my neighbors. read more

This place is awesome. I knew they did body work but didn't know they did engine repair. After taking my Audi to another shop to be told they couldn't fix it I called Vic's to ask did they know where I could take it. Chris said sure do bring it to us. Not only did they fix it they also got it inspected for me and the price was unbelievable. About 1/2 of what I thought it would be. Thank you Chis. You guys are tops in my book! My 2007 Audi a4 runs Great! read more

Wanted to give a shout out to all the awesome employees at Vic's. Took my car in for maintenance that I had been putting off. Not only did they fix what I brought it in for but also checked it for anything else that needed to be repaired. They finished all the work in two days and even washed it for me! The customer service was excellent! I would definitely recommend Vic's to everyone and will absolutely be going back! Thank you guys! read more

I found Vic's completely by mistake. Another shop couldn't fix my BMW and suggested I tow it from them to Vic's instead. Vic's diagnosed the problem right away. I also had a Cadillac that wasn't running that had been diagnosed as needing over $2000 worth of work to get running. After being without it for 2 months I finally towed it to Vic's. Vic's diagnosis and fix turned out to be less than $400. I'm a customer for life now! Matt S read more

VICs is by far one of the best collision & repair places I have been too. The two guys upfront helped me after a driver rear ended me. They were very helpful with even my rental car. The fact that the accident happened on a Friday and my car was ready Monday morning was even better especially when other places take up to two weeks. I definitely recommend them not only for their service but their exceptional work!!! read more

I am so very thankful for Vic and his team! I Love Chris and Jonathan and Solomon too!! They give dealership service with a family small town warmth. I am so very impressed with them how they are so thoughtful and helpful down to the details! They think of everything and they give white glove service. They are so generous and so fair , honest and transparent. They are officially my car's primary care provider! Lol read more

I go here for most of my repairs 2 cars to be exact, I upgraded from a camry to a jeep! Great prices excellent customer service, do not hesitate to stop here please! This place does bomb work to the point where its a one stop shop , you get a repair and hopefully don't have to see them again until oil change time! Perfect perfect! I love these guys they do great work and worth the price!!! read more

I highly recommend Vic Auto Collision & Repair. They repaired my BMW X5 after I had been rear-ended and did a fantastic job. Chris Castillo, the manager, was great to work with and very responsive. He gave me an immediate estimate and then helped coordinate paperwork with the other driver's insurance company. The repair work was done promptly and looks as good as new. Thanks, Chris! read more

Im so glad i found this place these guys went way behind customer service to make sure I was satisfied with my car a completely stress free experience completely professional work kept me updated I wish I would've found them sooner god bless them and I will recommend them to all my friends and you should too thank you guys so much Felicia Provost 2012 Nissan Altima read more