Bought my car from Syed and the process went smoothly. Good salesman and a good guy, would do it…read moreagain.

I worked with Mr. Rivera on the purchase of a Subaru Crosstrek in your lot. My credit union sent a…read morecheck to the dealership with tracking that I supplied to Mr. Rivera, and my down payment was eventually processed after days of asking him to accept and charge it. However, I am not satisfied with Mr. Rivera's service. Over the course of my experience with him, he treated me less like a customer and more like a scam artist and completely soured my relationship with this dealership. I was willing to purchase the vehicle without a test drive and trust this business because I was impressed with how thoroughly serviced the vehicle appeared on the CarFax and how highly rated this place appeared. While I suspect Mr. Rivera is a lovely man and sales representative in person, he does not seem fit to handle online sales. He was extremely unhelpful and made me bend over backwards to prove myself committed to this transaction. I understand the trouble outside financers can cause and that there are bad actors out there issuing bad checks, but I would not have wasted my time with a dealership in another city around the holidays buying a used vehicle that I hadn't even seen in person if this was not a car I had been truly committed to purchasing. I spent days just asking for him to cooperate by accepting my down payment, my credit union's approval notice, the agreement to pay, the tracking number for the check, and the instructions for how to finish the title application as proof that my credit union does not need the title before the check is cashed, only to be told that he will not take my money until he gets the check in hand from my credit union. It took my bank calling him directly to take the down payment, yet all I heard back from him in the time since was that he was still waiting on the tracking number, which had been emailed to him. Moreover, if Mr. Rivera was so hesitant to trust me along the way, his ability to call my credit union and confirm the loan's approval and the incoming check was always an option rather than speaking to me like I was trying to pull some kind of scheme. Because the only mode of communication where he was cooperative was by phone, I was written up at my job for trying to deal with this in a timely manner. So much trouble could have been avoided had he simply been more equipped to conduct business via email or taken the time to call my credit union. Again, I'm certain Mr. Rivera is a perfectly fine salesman on the floor. The phone calls I did have with him were personable enough, but his ability to conduct online sales is sorely lacking. Additionally, on the day I scheduled to pick up the vehicle after finalizing the transaction with Miguel Castaneda, I can't say the service there fared much better. I was rushed in and out the door after my test drive and given no time to go over what I was signing, nor did anyone even explain what each paper I signed was. When I reached out to Mr. Castaneda for digital copies, I was given a fraction of the documents I signed. I recognize that I stressed my own tight timeline as someone who wasn't local to the area, but the issue wasn't the hour I scheduled to be there - it was merely the day that was imperative. Overall, I may be content with the vehicle I purchased, but this entire ordeal was by far the most unpleasant interaction I have ever had with a sales team, and I cannot in good faith recommend my Houston family to this dealership.

Long story short: do not buy a car or have any work done by these people; NexCar can't even do an…read moreoil change right and will expect you to pay for it. I bought a car from NexCar in July 2025, and I just got around to changing the oil on it. I found that the technician at NexCar cross threaded the drain plug (this damages the oil pan, leads to oil leaks, and can put metal shavings in the oil), and I know NexCar did this because they change the oil on all their cars. To remedy their mistake, some gorilla put RTV silicone all around the plug and WAY over tightened it (this further damaged the pan and can put silicone in the oil). I immediately took pictures and videos of their horrible repair and got a repair quote from a local shop. I sent these to Beto, a service representative, and he took days to respond after repeated calls. Today, after the car has been waiting in a shop for three days, I called again just to be informed by the owner that the cars are sold "as is" and they won't pay for the repairs. If I bought the car from someone on Facebook, I would assume such risks. However, this was an established business with seemingly good reviews. NexCar strung me around for a week waiting an answer and repeatedly ignored my calls. What NexCar did was crooked, and businesses like them give used car dealers a bad reputation. If I could leave a 0 star review, I would.

Amazing experience! This was my second purchase, and my salesman TEE was professional, helpful, and…read moremade the process super easy. 10/10 service -- I highly recommend him!

Outstanding purchase experience!!! Joey was a fantastic salesman. He asked great questions. He…read morelistened. He worked to find us the right vehicle, we got a fair price and the finance department was super helpful. Make sure you go see Joey Perri at North Freeway Hyundai in Spring. He will treat you very professionally and will find exactly what you need. Paul

I had a very disappointing experience at this Hyundai dealership…read more Before visiting, I communicated clearly and in writing (email and text) with a salesperson who identified himself as Joseph R. (or "JR"). I provided exact details of the deal I was looking for, including: 2026 Hyundai Tucson Limited (Hampton Gray) 36 months / 12,000 miles $3,000 down $380-$390 monthly All taxes, registration, and fees included No additional or hidden costs These terms were confirmed in writing, and I was asked to come to the dealership. I have screenshots as evidence. When I arrived at the dealership, I was told the deal was $90 MORE per month than what had been confirmed. This was a significant change from the written agreement and was never disclosed beforehand. When a supervisor came out, instead of honoring the written confirmation, the salesperson distanced himself from the agreement. The supervisor identified the salesperson as "J-R", and the situation was handled in an unprofessional manner. At that point, I was left with the impression that the name provided earlier may not have been accurate or complete. This experience felt like an attempt to bring me into the store under agreed terms and then change the numbers in person. That is misleading and a waste of a customer's time. I strongly recommend that anyone dealing with this dealership get everything in writing and verify all numbers before visiting. This experience negatively impacts the dealership's credibility and Hyundai's brand reputation.

Just picked up a Lincoln Aviator and had a great experience working with Bob Torma. I wanted to…read moreshare this because buying a car can sometimes feel stressful or overly sales-driven, but this was the opposite. Bob was personable, straightforward, and respectful of my time. He wasn't pushy or salesy--he got right to the point, answered my questions honestly, and made the whole process feel easy. It honestly felt more like dealing with a friend who was helping me make a good decision rather than someone trying to make a quick buck, which I really appreciated. If you're in the market for a vehicle and want a smooth, low-pressure experience, I'd definitely recommend asking for Bob. Thanks again for making the process enjoyable and helping me get into the Aviator!

Randall Reed's, Planet Ford in Spring is doing their part to save lives. Come in an hour before…read more4:30PM to donate. They've got goodies and then donation goodies...I do believe you'll be pleased with their selection.

My salesperson, Roger, was very friendly, knowledgeable, and patient. He answered my numerous…read morequestions and when the paperwork was complete there were no extra or hidden fees. My finance manager, Margaret, was also pleasant and well-informed. She explained the protection and maintenance plans clearly and concisely. I purchased a Jeep Grand Cherokee on a Friday afternoon around 4:30 pm and was able to retrieve the vehicle the next day after it was detailed and filled with gas. The experience was less-stressful and easier than any of my previous vehicle purchases with no pressure at all. Roger even gave me a Jeep Yeti cup, a Jeep keychain, and a rubber duck to start my collection. I highly recommend AutoNation, Roger, and Margaret for your next new vehicle purchase!

When I bought my Ram 1500, the team worked hard to get a great price and I was pleased with the…read moresales and even finance teams. BUT Service is a different story! I scheduled my vehicle for warranty checks. I scheduled it last week and delivered it to the location. I was told they would need the vehicle 5 or 6 days -- DAYS, not hours -- just to diagnose the four items. I asked why did I have an appointment and was told the appointment was just to drop it off (I could just driven up and done the same thing without an appointment). I have taken the vehicle to a competitor (Mac Heik) for them to look at it today/tomorrow. In summary - I would give the sales process 5 stars; Service 0 stars.

Just picked up a Ferrari from Matt, Gary and Cody. Couldn't be happier with my purchase. They are…read moregreat car guys. This was my 5th car purchase with Exotic cars of Houston. Great people and great cars.

Incredible service and incredible car from randy McCall and the team at exotic cars of Houston…read more Very accommodating to my time and schedule. Great finance options and easy closing. This is my second car from randy. The trust level I have in this team I realized after closing I never started or test drive the car. Randy and team know the cars and quality and are always forthcoming about the vehicles. Many more to come with the great quality cars they have.

I purchased a vehicle online from Uptown Imports after being assured by Angello that everything was…read morein good condition. However, upon receiving the car, I discovered multiple issues that were not disclosed prior to the sale. The audio system is defective, with severe distortion even at low volume. I specifically asked about the radio as it looked like it was post-factory installed. The vehicle came with only one key, which was in terrible condition (I'd rate it 7 out of 100). On top of that, the car was never detailed before it was shipped -- the interior was dirty, and the engine bay was filled with leaves and debris, which is shocking for a vehicle with only 38,000 miles. The doors had glue all over them as someone had taken them apart and tried to put them together. None of this was mentioned beforehand and the list can go on! I contacted Angello immediately to address these issues, but after multiple attempts, I've received no response except "I will forward your message to the director" I got a loan for the can and cannot register it in California because Uptown imports did not send the pink slip to the DMV or to the bank (as they are supposed to) Eventually they ended up sending it to me! (WHAT?) How are they in business of selling cars if they don't even know what to do with the pink slip?! This level of communication and customer service is completely unacceptable. If a business can't stand behind what it sells--or even respond after the sale--that speaks volumes. I've waited long enough for a resolution and am extremely disappointed in how this was handled. Buyers... beware!

Engine blow out about a week after I purchased the car from this place!! DO NOT PURCHASE FROM HERE…read morethey don't try to help you they just take your money! I purchased the car on 11-28-2022 and the car broke down on 12-6-2022! I was stock with thousands on repairs!! This has been a nightmare! HOW IS THIS PLACE STILL IN BUSINESS SHAME ON YOU!!!!!!!

Purchased a Nissan 350Z from Lone Star Auto Center in February 2022. Work with George and Tony they…read morewill do a great job by answering any questions and going out of their way to ensure you are comfortable in making a purchase. Car is in great shape, what they informed me about the condition of the vehicle was verified by a mechanic. They even helped me get it shipped to Atlanta at a very good rate. I would definitely recommend working with this dealership.

I just picked up a Ford F-150 from this place. The finance manager was more than willing to go…read moreabove and beyond to make sure I get the best deal possible. They took care of me from the moment I walked in to the place, the customer service was unmatched compared to other cooperate dealerships. I will continue to go here first for a vehicle if I need one, and would also recommend this place for anyone who is looking to buy a used car.

Traded my SQ5 for an all new Q5. Amazing vehicle, with a high bar set by the SQ5…read more Salesman Jon Niskanen handled both deals, and was GREAT! The Q5 is phenomenal, super comfy, luxurious, and tech-loaded -- with easy interfaces and user-friendly voice control ("Hey Audi" does most things not phone-related.) Strong recommend Audi North Houston. Steering recommend, my highest, for Jon Niskanen. Easy negotiation, great car, zero pressure dealership.

Audi North Houston,…read more I am writing to formally document a complaint and request immediate resolution regarding the recent service performed on my 2015 Audi Q7 TDI (Prestige, approximately 96,000 miles), which has been exclusively serviced at your dealership for the past nine years. I brought this Audi to this dealership for a coolant leak and paid over $5,000 for the repair. An immediate onset of a significant engine problems occurred (engine missing, running on 2-3 cylinders) within one mile of driving it off their driveway. This strongly suggests a connection to the work performed. There were absolutely no engine lights or engine issues when first brought in for the coolant leak repair. The car was returned to me in a materially worse condition than when it was delivered to this service department and remained in their shop for an additional 3 weeks. During this period we have received multiple inconsistent and evolving diagnoses. The explanations provided have changed several times, which raises concerns about whether a clear root cause has been identified. I have not received a clear analysis explaining the failure and how it relates--or does not relate--to the original repair. Throughout this period we called multiple times, never getting a person, always having to leave a message. I received very minimal and vague text messages but no calls to discuss. On the day I arrived to pick up the car of course no service manager was present to discuss or clarify all of these issues. I expressed my frustration at the payment counter letting them know this how your dealership treats customers with 10 year old Audi's. She assured me that was not true. I payed an additional $2,000 for their repair of fuel injectors and replacement of the water pump. Which for the original coolant leak repair, should have been reviewed in the beginning. But was overlooked by their repair technicians. Additionally, injectors should have been checked at previous service visits, this seems to also have been overlooked by their technicians as well. The day after picking up my car a service manager called to check in. He did in fact tell me that my car was old and the issues that occurred while in their shop could have happened anytime. For my 9 year relationship with this dealership and the premium price I have payed, I expected exceptional service and quality repair. I absolutely did not receive or experience either. Since my car was returned to me in worse condition than when I initially took it in, I can no longer trust the integrity of this dealership. They simply didn't want to perform repairs on a 10 year old vehicle. They didn't prioritize quality service. They chose to be dishonest and in the end, just wanted my money.