I came in looking for a Toyota, and Tarek Shehata was fantastic to work with. He understood exactly what I was looking for and offered me the best possible deal. read more

I worked with Mr. Rivera on the purchase of a Subaru Crosstrek in your lot. My credit union sent a check to the dealership with tracking that I supplied to Mr. Rivera, and my down payment was eventually processed after days of asking him to accept and charge it. However, I am not satisfied with Mr. Rivera's service. Over the course of my experience with him, he treated me less like a customer and more like a scam artist and completely soured my relationship with this dealership. I was willing to purchase the vehicle without a test drive and trust this business because I was impressed with how thoroughly serviced the vehicle appeared on the CarFax and how highly rated this place appeared. While I suspect Mr. Rivera is a lovely man and sales representative in person, he does not seem fit to handle online sales. He was extremely unhelpful and made me bend over backwards to prove myself committed to this transaction. I understand the trouble outside financers can cause and that there are bad actors out there issuing bad checks, but I would not have wasted my time with a dealership in another city around the holidays buying a used vehicle that I hadn't even seen in person if this was not a car I had been truly committed to purchasing. I spent days just asking for him to cooperate by accepting my down payment, my credit union's approval notice, the agreement to pay, the tracking number for the check, and the instructions for how to finish the title application as proof that my credit union does not need the title before the check is cashed, only to be told that he will not take my money until he gets the check in hand from my credit union. It took my bank calling him directly to take the down payment, yet all I heard back from him in the time since was that he was still waiting on the tracking number, which had been emailed to him. Moreover, if Mr. Rivera was so hesitant to trust me along the way, his ability to call my credit union and confirm the loan's approval and the incoming check was always an option rather than speaking to me like I was trying to pull some kind of scheme. Because the only mode of communication where he was cooperative was by phone, I was written up at my job for trying to deal with this in a timely manner. So much trouble could have been avoided had he simply been more equipped to conduct business via email or taken the time to call my credit union. Again, I'm certain Mr. Rivera is a perfectly fine salesman on the floor. The phone calls I did have with him were personable enough, but his ability to conduct online sales is sorely lacking. Additionally, on the day I scheduled to pick up the vehicle after finalizing the transaction with Miguel Castaneda, I can't say the service there fared much better. I was rushed in and out the door after my test drive and given no time to go over what I was signing, nor did anyone even explain what each paper I signed was. When I reached out to Mr. Castaneda for digital copies, I was given a fraction of the documents I signed. I recognize that I stressed my own tight timeline as someone who wasn't local to the area, but the issue wasn't the hour I scheduled to be there - it was merely the day that was imperative. Overall, I may be content with the vehicle I purchased, but this entire ordeal was by far the most unpleasant interaction I have ever had with a sales team, and I cannot in good faith recommend my Houston family to this dealership. read more

I drove over an hour to Fred Haas Toyota World for a 2026 Supra, only to encounter a textbook example of "stealership" behavior. The unprofessionalism began with Internet Specialist Rebekah Best, who was defensive and repeatedly talked over me during a call regarding pricing transparency. Upon her request and after sending my trade-in data, she went silent--only to bypass me and text my wife to solicit a visit. We decided to make the trip, knowing she would not be the salesperson we would be dealing with. However, after the test drive, our salesperson, Enrique, explicitly confirmed the car would be sold at MSRP with no add-ons. That was a lie. The moment we sat down, they presented a "pencil" with $7,000 in forced add-ons over the $64,064 sticker, totaling approximately $76,000 out the door. These additions--including wheel locks and window tint/coating or protection packages--were not disclosed during our initial conversation, nor were they listed on the window sticker of the Supra (see attached). These are items that can be completed professionally for a fraction of the price they are demanding. When I held Enrique to his word about selling at MSRP, the manager chose to act "offended" by my counter-offer. It is staggering that a dealership can act insulted by a customer's offer, while simultaneously attempting to "steal" $7,000 in pure profit through cheap dealership adds and predatory markups. I am disappointed to have wasted a Sunday expecting a professional experience, only to receive service that contradicts a "100% Satisfaction Guaranteed" commitment, a sign they have posted on their wall. I will be taking my business to one of the many competing Houston-area Toyota dealerships that prioritize transparency over 'bait-and-switch' tactics. Fred Haas Toyota World is far from being the only option in this market and given my experience, they are certainly not the #1 Toyota dealership in TX. Save yourself the time and frustration: demand a signed, itemized quote before visiting. Transparency and customer satisfaction is clearly not a priority at this location. read more

Fred Haas Toyota World - Window sticker with no mention of dealer adds or markups but hits us with $7,000 of add ons on the proposal - Car Dealers Near Me - Spring, Texas

As a former Non Commissioned Officer in the Army, I am used to high pressure environments and recognizing when someone is selling a story. My experience at Fred Haas Toyota felt the same. The salesman, Zeke, gave a great pitch, but the finance department with Adam applied heavy pressure once it came time to sign. They constantly talked about how many vehicles they sell as a reason to trust them while pushing hard to close the deal. After having time to process the deal, I realized how scummy the whole experience really was. The process felt focused on making money more than making sure the customer is comfortable. My advice is to take your time, read everything carefully, and do not let them rush you. There are thousands of other dealerships in the greater Houston area. read more

Fred Haas Toyota World - Car Dealers Near Me - Spring, Texas

My experience at the dealership was not satisfactory, and I wouldn't choose to return. i was spent four hours there until 10:30 PM. After test driving the car, we were negotiating the price. Once they provided a final price, we agreed to it. However, the salesman went to speak with the manager and returned to inform us that the manager had declined that car. He mentioned that he would offer a price on a different car that was coming in, requiring a deposit. This was quite frustrating. We spent the entire evening there, and the VIN was on the car we were discussing, yet we were told it couldn't be sold to us. We asked to speak with the manager, Robert, but he seemed indifferent to our concerns. He said he can't sell us that car for the price he gave and us and we agreed on. It felt like a scam; they were trying to sell us a car that wasn't even at the dealership while the one we were negotiating for was unavailable. It would have been helpful if they had communicated this sooner, as we drove an hour to get there. I intend to contact the corporate office to file the complaint. This experience took place at Fred Haas Toyota World. read more

Our family has bought at least 5 cars from this dealership over the years. However, today I was told by a salesman that I cannot get the second key that was supposed to be given to me when I bought the car over a year ago, He was actually arguing with me!! I told him I was reading from the manual and he asked "What manual"? Of course it is the owner's manual and accompanying material we all receive. Then, according to him, because I bought a used car, I wasn't entitled to a second key. Warranty and Maintenance Guide, page 8 "Upon purchase, each vehicle should have two master keys and an aluminum tag with a key code imprinted on it." It doesn't say each NEW car, it says each vehicle. Now after overpaying for this car (don't we all?) I have to figure out how to purchase another immobilizer key, which is expensive. Why can't you just help your customers with little details like this? I do not recommend buying from this dealership. read more

Thanks for giving us a broken key and only guaranteeing one key on used vehicles. Why even give us the second broke key? Pretty crappy if you ask me. Also, placing sticky glue to hold up the ripped backing of the back seats. I guess yall just wanted that sale huh? Was thinking of buying another in a few months for myself. We will be going elswhere. read more

If I could give zero stars I would. The sales person was great and I love my car but what the lady in finance did was borderline criminal. She refused to fulfill her responsibility to send documents to my bank and falsely accused my bank of failing to pay in an attempt to get me to finance through them instead. She continued to call and email while harassing me and my spouse. I finally had to take extreme measures to end the ordeal. I no longer want any form of contact with them. read more

I bought a car from Fred Haas Toyota World and had an awful experience with the sales process, especially with Jesus Romero. During negotiations, I was misled multiple times. I was told one thing about pricing, financing, and fees, only to find something different once I got back to finance. When I caught the discrepancies, he dodged my questions. He said one thing during negotiations, but hid fees in a different category on the paperwork. I was also promised my registration would be processed within the required 30 days, but that never happened. On top of that, I never received a copy of my contract and had to track it down myself through the lender. This was my first time buying a car, and instead of a straightforward experience, I dealt with manipulation and dishonesty. If you're considering buying here, run. read more

Fred Haas Toyota World - Car Dealers Near Me - Spring, Texas

They are one of a few dealers in Houston also open on Sundays..(usually Texas blue law requires that dealers cannot be open both Saturday and Sunday). So if your schedule keeps you from going to a dealer on Saturday check them out on Sunday. Ask for Mauricio he is a solid, honest salesman with no pressure and goes at your pace and doesn't mind answering questions and explaining the car features and my friend I went with today his family has bought over 6 cars from him over the years and he states all smooth and easy transaction. Dealership is in transition due to construction but no issues walking around and everything still is clean and organized. Plenty of staff and cars to look at... We looked at and test drove a 2025 Camry XSE HEV, very nice, read more

Pro tip: if y'all wanna sell vehicles , don't be huddled around outside in a group chit chatting with other salesmen when you clearly see a woman peeking inside several cars and showing interest in the same model. I passed by several different employees looking at their phone, sitting on the hood of one of the brand new Prius models, while I opened the door to take a seat inside. Did he approach me if I had questions? Nope! Got off the hood and kept talking to his friends. Guess I have to look rich (for Toyota nonetheless, haha) or be a man to get taken seriously. I will walk right next door to Hyundai, I hear they love customers and have great deals. read more

Do not go here, I had a very bad experience with salesman Elmer. I was very motivated to buy but ended up at a different Toyota dealership because of Elmer's attitude. He was very cocky and even made a condescending comment at one point. They might be one of the biggest dealerships around but you will find WAY better service elsewhere. read more

Worse customer service, don't care about customers. When ask for any update on the vehicle they don't even look at you just stars at the computer and say NO.... wanted a ride home , I was ask to put my info on the clip board and driver will call once he is here. Waited for 35minutes, when driver came I thought he will be calling me I was 2nd on the list guess what he drove by. I went to my agent and told him what happened he said other driver will be here in 30 minutes. Are you kidding, than 2 agents started laughing as I was very upset.... Hope the uper management looks into this . Would like to hear back. read more

haven't purchased a vehicle here, but gor service, I can definitely say these guys are serious, honest and fast. They dont try to sell you anything, wont use "scare" tactics. my experience with Kenny in the service dept was great. Their lounge is comfortable and they have work cubicles too. read more

I worked with Blake Frampton. The process was easy and quick. He communicated well and was quick with his responses.

amazing experience with salesperson muhammad khan! got my 2026 toyota! would recommend to someone 100%

I bought my Toyota from Fred Haas. Years later I had (and continue to have) a problem with the locks on my doors. I brought it into their service department to see if they could help with the problem. They told me that this was a known defect and that it would cost me $1600 dollars to fix. When I complained, they said it was my fault for not paying for an extended warranty, and it wasn't their problem. This is my 4th Toyota, and the only one I bought brand new. I would never buy a Toyota again, especially not from this dealership. Also, I scheduled my appointment in advance, but when I got there, they said they had no record of my appointment. Top to bottom, terrible service. read more

Received a call this morning from Joseph Salazar in customer relations for the dealership. He was apologetic and explained this had now been reviewed with the head sales manager and they would honor the price that was obtained through their SmartPath. I made the arrangements to go after work, and the original salesman was there and quickly assisted me, sent me off to the people to do the paperwork for the new vehicle. He was very polite. In the end the right thing was done which I'm glad it was, sorry that it took leaving a poor review to fix their mistake instead of just taking care of it at the time I was there. Over all, I would go back in the future should I want another Toyota. read more

It's was fast but they did not give us a complimentary wash when we asked for one but our advisor Mr twyford was really nice and fast

I had the pleasure of working with Willy Gutierrez for a purchase of a new to me vehicle. The process was extremely easy and Willy was super helpful and answered all of my questions. Car buying has always been a chore, but this time around it was completely effortless. I will definitely use Willy and Fred Haas Toyota again! read more

Predatory Financing Practices I have been a loyal customer of Fred Haas Toyota World for years, having purchased five vehicles from them--four new and one used. Unfortunately, my recent experience made it clear that something has changed for the worse. This dealership used to operate with integrity, but now predatory sales tactics have taken over. Here's what happened: Forcing Their Own Financing - The biggest red flag was their refusal to allow outside financing, which is an outright predatory practice. Any reputable dealership should allow customers to finance through their preferred lender, but Fred Haas insisted I use their in-house financing, filled with hidden fees and marked-up interest rates. Untrustworthy Business Practices - I have never experienced such shady tactics here before. It's clear something has changed, and it's not for the better. I strongly urge potential buyers to go elsewhere if you want an honest and fair car-buying experience. There are plenty of Toyota dealerships in Houston that will treat you with respect and allow you to use your own financing. I will not be returning to Fred Haas Toyota World, and I suggest anyone reading this avoid them unless you enjoy being manipulated into a bad deal. read more

During a routine oil change, the service team of Elvin Hernandez and Dario Cortez informed my wife that she had a nail in her tire, and it was in a "non patchable area". They wanted to sell her a new $263.00 tire. She declined and took the vehicle to Discount Tire, where the tire was patched at no cost. I got a response from the "owner" who "apologized for any inconvenience". Inconvenience? Should have apologized, at the very least, for incompetence and at worst fraud. read more

Worse service department in town. I would never shop with this Toyota. There express lube center is non existent.

Just bought my new 2024 Toyota Tacoma Off Road through Muhammad Khan! He was wonderful to work with! Was very communicative and got me an amazing deal! Highly recommend to work with him on any new vehicles! read more

Fred Haas Toyota World - Car Dealers Near Me - Spring, Texas

Finance department was extremely unprofessional. I drove all the way from Austin to buy my car here and I shouldn't have. Still haven't heard back for an update on my situation. read more

Fred Haas sold me a 50k Dodge Challenger Hellcat with odometer fraud. Purchased a Challenger Hellcat from Fred Haas on Sept 1 for around 50k. Two months later, while attempting to trade the car in at another dealership, I was told that the miles on my Hellcat odometer did not match the miles on the car's vehicle history reports. They also told me that the title to my Hellcat should be listed as "Not Actual Miles" rather than the "Actual Miles" title sold to me by Fred Haas. The dealership was not able to accept my car on trade since it appeared to have odometer/title fraud issues. Completed my own research and found that the vehicle history reports were correct and the car had significantly higher miles than what the odometer was showing. Reported the issue to Fred Haas. During many recorded phone calls, GM Nate Murphy told me they knew about the discrepancy between the car history reports and the mileage showing on the odometer before they sold it to me, but they felt the car was "in excellent shape and reflected the lower miles shown on the odometer rather than the higher miles shown on the history reports." On the same recorded phone call Mr Murphy said that he, "trusted his used car manager more than he does some 15 dollar-per-hour worker at those reporting agencies." Mr Murphy expressed to me that they did not feel that they should have informed me of the issue before I bought the car and were not concerned that they had included the incorrect mileage on the Odometer Verification sheet in our sales contract. They offered to let me trade the car in on another vehicle but would only give me trade-in value for my car. The car is now worth not even remotely close to what I paid for it just two months ago and I am out a significant amount of money because of this odometer issue that was not disclosed to me. Not to mention I have a potential odometer fraud vehicle on my hands so most dealers I've spoken with won't even take the car. DO NOT BUY A CAR FROM THIS DEALERSHIP! read more

Rude salespeople. Blow up my phone over and over again with texts, finally start a conversation and get told that me comparing a certain make vs. Toyota was like comparing "Lululemon to Target pants." Can't help but wonder if he would have said that to a man instead of a woman. read more

I bought a car from Muhammad Khan, his service was immaculate, and he gave us the deal we wanted and gave the money for my trade in more than what other dealers were offering, i would highly recommend you ask for him he is amazing read more

I don't usually leave reviews, but I feel strongly compelled to share this as a warning to future buyers. I purchased a 2023 Camry XSE from Gloria Jasso and was charged well above fair market value -- something I only fully realized after reviewing the paperwork post-sale. The deal included thousands of dollars in padded, unnecessary add-ons like inflated service packages, tire & wheel coverage, and GAP insurance -- many of which were not clearly explained or positioned as optional. The entire process felt like a high-pressure upsell trap, not a transparent, customer-first transaction. Yes, I signed -- but the way the process was handled felt rushed, overwhelming, and deliberately confusing. In the end, I paid over $10,000 more than what other buyers paid for the same model and trim. If you're considering working with this salesperson, proceed with extreme caution. Ask direct questions, refuse to sign anything without time to review it carefully, and get multiple quotes before agreeing to anything. I've learned this lesson the hard way. Hopefully, this review saves someone else from going through the same thing. read more

Juan Mata es un excelente vendedor. La compra fue rápida! Lo recomiendo al 100% gracias Juan por toda su ayuda

I purchased my car here with extend warranty. Always under warranty just did the essential maintenance. After extend warranty expired they offered me to do all the services posible can do it...! It's not a honest service. 2 years ago purchase a battery with 7 years warranty ( Bated fail ) came to check and they want to charge me for just labor to replace it for something came defective. I told them I'll pay the difference to the replaced battery cost for new one and here where we are after oil change service I had waited for 2 1/2 hrs just for test the re test battery and print the ticket to said is defective when they really test in the morning with the oil change service. It's a crap service not doubt why they have 2 start in review read more

I had a horrible experience with one sales guy who I feel was persistent on over promises he couldn't keep. Originally selling me a car but stating it wouldn't get here in a week which I did agree to, later it turned into two weeks and then possible the latest 3. I gave them 24hrs to respond which they did not to a question regarding tracking/an estimate date of arrival after speaking with a manager he informed it it could possibly be 3 weeks. Due to the inconvenience yes the sales guy did lower the price which I appreciated because it was unacceptable so I give him points for fixing it. I had another dealership try to sell me a car and when I rejected as I placed a deposit already on the previous car, they explained they could see that they had the exact car I was looking for on this dealership. I did not believe them but I called and spoke with someone else before I spoke with my sales person. The other employee confirms they have the car and it's available. I'm upset and they transfer me over to my sales guy and he accuses the other dealership of lying and he begins to say he'll need confirm since I mentioned his coworker said the car is available. He said the car had just came in that day and it was originally on hold for someone which is why he wasn't aware of it BUT again the other dealership explained that the car is showing to have been on the lot for 8 days when I placed my deposit 9 days ago. I'm having a hard time believing him but continue to buy the car as I really needed it. The employee tried to say the car was worth way more than it actually was and thanks to another dealership explaining the price down to the exact number I knew he was lying AGAIN and tries to backtrack that he didn't actually know the price despite being so confident. He also promised which I have proof of the APR he would give me which the finance man explained he couldn't do due to changes in the market and what the banks provide and that the employee shouldn't have promised anything. It felt like everyone else was being honest and I kept having to catch this sales rep on lies. I'm happy the finance man was able to help and I did not have to wait a whole month basically for a car. If I could do it again I would have asked for a different sales man and spoken to a manager in person. I felt like it was very bad look on them for another dealership to have to do the man's job.I kept giving them the benefit of the doubt and repeatedly was lied to. I thought the other dealership was trying to get me to buy from them but they just kept telling me to go with my sales guy and not miss out on this car they very much clearly had! read more

I have never had a pleasant experience here. From the finance lady talking crap about my credit and trying to make me feel like I'm "lucky" I got what I did to the service department that takes 2 hours to do an oil change that was scheduled ahead of time. And people wonder why caravana is becoming more popular. read more

Really wanted to like the place. They kept telling me that they could "look for a truck for me" made it sound like a wait list. Toyota doesn't have one. Not a fan. Pressured me to give them 500 dollars to get on some list. Really shady. Any dealer that does this, just walk away. Two stars as they did have Toyotas there. Their website did a bait and switch, tons of people there looking for the vehicles they were advertising on the website. Its sad to hear salespeople sound shocked that there were cars/trucks advertised that weren't in stock. Overheard 3 sets of people be told that different vehicles weren't in stock. read more

DO NOT GO TO THIS DEALERSHIP! STAY AWAY! I have been helping my little brother purchase his first car (will co-sign) and he visited Fred Haas Toyota since it is the closest location to his home. After looking at various new and used options, my brother ended up putting a $500 deposit towards a new 4Runner. After reviewing the price sheet, I noticed the following: 1. $2995 "Market Adjustment" Overcharge (no other local dealerships had this for the same exact model) 2. $229 Weather Matt Double Charge (these were already included in the off-road upgrade package) 3. $500 Window Tinting Overcharge (other dealerships added feature for $395 versus $895 at Fred Haas Toyota) I returned with my brother with the price sheet from Guyo Toyota of Conroe for the same exact model (different color) asking for a price match and got quite a show from the sales rep. He called the Conroe dealership with a fake name and asked for a quote over the phone without putting it on speaker. I can't make this up! It was almost out of a sketch and very unprofessional. The meeting resulted in the Fred Haas Toyota sales rep asking us to visit Conroe in person and confirm the deal as stated. We did just as asked and sent scanned images of the CONFIRMED price sheet for the same exact model to the Fred Haas Toyota sales rep and were once again met with a wall. He told us that the price was set and we could not receive a refund for the $500 deposit. The attached picture is a flyer that I found right at the entrance of the dealership. COMPLETE FARSE AND SCAM! After bringing an official Toyota dealership quote for the same exact model they DID NOT BEAT OR EVEN MATCH and REFUSED TO REFUND DEPOSIT. read more

Fred Haas Toyota World - Price breakdown showing overcharges and double charges. BEWARE! - Car Dealers Near Me - Spring, Texas

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Bought a great car from Fred Haas and overall had a good experience. Only problem is the front-facing staff speaking to customers and answering the phone. There is not one front-facing staff that values a Customer's time and all are completely incompetent. Called three times looking to speak with someone in new car sales, and was transferred to a dead line not in service each time. Absolutely the worst front-facing service I have ever encountered. I believe it is so substandard and so incompetent that the dealership must be losing sales over it. What a huge hole in an otherwise great dealership with good inventory and non-pushy sales staff. read more

Fred Haas Toyota world has an enormous amount of stock. It was easy to find the perfect vehicle for me. Working with J.J and Esther was great. They were both upfront with me and didn't try to oversell and were respectful of my price range. They were both very knowledgeable about the products and walked me through every step of the way. I would recommend this location for anyone interested in buying a new Toyota. read more

Fred Haas Toyota World - J.J, myself, and a new tundra!! - Car Dealers Near Me - Spring, Texas

BEWARE OF SERVICE CENTER! TECHS ARE FULL OF IT! Bought a new Tundra in 2015 that I maintained well. At 120k miles, took it in for oil change and was told I had a leaking water pump and bad belt they quoted me $1600 to fix. Had no leak whatsoever but frantically bought a new water pump and belt. Took the truck to a mechanic, he laughed. Now at 220k miles, same water pump..changed belt at 165k miles only because it squeaked. Recently, took my 2015 Corolla here for the first time for an oil change. Car has been maintained well and has 66k miles. Had new tires put on at Discount tire 3 years ago/ ~19,000 miles put on tires. Got a text update stating there were 2 punctures in one tire that were not fixable and another tire was dry rotted. They quoted me $366 to fix. Checked the dates on tires and they were new the year I bought them. Took car to Discount Tire since I had a certificate/warranty and they took off the tires, leak tested them and could not find any punctures or dry rot on other tires. Idk if the techs are inhaling CO in there but it's very inconvenient to try to fix issues that aren't there. read more

Fred Haas Toyota World - Car Dealers Near Me - Spring, Texas

I was working with Jordan for weeks in getting us a 2022 Toyota Highlander. He worked his magic and got us the last one in the region at the time. We had told him we were moving out of state by a certain date so it was imperative we had it all set by a specific week. He was able to deliver the car. Fast forward to the problems: he refused to remove the $60 connectivity kit and other things "as extra" because he said the car "comes with all that." When we were about to leave, he stated the car mats (purchased at $350) were not in yet. We literally waited 2 more hours after already spending 2hrs from the whole purchase process, was told to come back the next day. Came back, and was told "sales were closed" so came back two days later during the week, and the person we were supposed to get these mats from are still not available. It is now going on THREE MONTHS and no update on the mats. They will get the sale as much as they can and be MIA!! read more

This is my story. On July 31, 2022 I put a $500 deposit to get a Toyota Corolla 2022 but unfortunately I had to wait for one so the salesperson Julio Velasquez suggested to be in the waitlist for a Toyota Corolla 2022. I decided to cancel August 4 2022 because I needed a car asap. So my son bought me a car in another dealership. So I called the salesperson Julio Velasquez to refund my $500 and he told me he was going to get back at me unfortunately he hasn't at this point. I'm a single mom and I work my ass to earn my hard working money. I know by law they cannot keep my money. I have contact my bank regarding this matter. Shame on them. UPDATE: I got a called yesterday August 8, 2022 from the General Manager from Fred Haas Toyota to apologized from behalf the salesperson who never got in contact with me. He solved my problem and my refund of $500 has been processed. read more