Just picked up a Lincoln Aviator and had a great experience working with Bob Torma. I wanted to share this because buying a car can sometimes feel stressful or overly sales-driven, but this was the opposite. Bob was personable, straightforward, and respectful of my time. He wasn't pushy or salesy--he got right to the point, answered my questions honestly, and made the whole process feel easy. It honestly felt more like dealing with a friend who was helping me make a good decision rather than someone trying to make a quick buck, which I really appreciated. If you're in the market for a vehicle and want a smooth, low-pressure experience, I'd definitely recommend asking for Bob. Thanks again for making the process enjoyable and helping me get into the Aviator! read more

Planet Ford Spring - Car Dealers Near Me - Spring, Texas

Randall Reed's, Planet Ford in Spring is doing their part to save lives. Come in an hour before 4:30PM to donate. They've got goodies and then donation goodies...I do believe you'll be pleased with their selection. read more

Planet Ford Spring - Planet Ford in Spring is sponsoring a Gulf Coast Regional blood drive today. - Car Dealers Near Me - Spring, Texas

Lleve mi coche por una actualizacion en la caja de cambios y la transmision, tengo unos 11 dias esperando a que puedan hacer una tarea que suele tener un aproximado de 3horas, despues de esto checar si el funcionamiento es mejor o es igual al que tenia, no tengo respuestas por parte de ellos, tampoco una comunicacion clara de la estimacion de cuando podras revisar mi coche, tampoco me dan un coche de sustitucion, es una buena tienda para comprar pero no la recomiendo para reparaciones, el servcio no es bueno. Sigo esperando a que revisen el carro. read more

Upfront pricing and customer service. Advertised prices are a lie. When you get to the dealership they change the price with add ons read more

Quinn was a great salesman. I normally dread having to buy a new car. I had been looking at getting one of the new Bronco's for a couple of years and kept putting it off. My truck finally needed to be replaced. I went to a few different mechanics and dealerships trying to find a good deal. Planet Ford was the only one that was willing to pay a fair price for my trade in truck. I think that Quinn and his manager were the ones who really made it happen. I hate to say that I met the only honest car salesman in town. It's more that they were straightforward and direct. We all knew what was going to happen. That I was eventually going to spend money somewhere and I am glad that I did with them. Thanks Quinn and Planet Ford Spring read more

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The back-and-forth with Planet Ford Spring has been exhausting. My 2018 F-150 (3.5 L EcoBoost) went in countless times for the same issues. Each time they said it was "perfect," and each time the noise was still there. It took them over six weeks to find the warped rotor I'd been complaining about the moment they delivered my truck to me (obviously done by them), and they still charged me for it. Getting a loaner was another nightmare--six weeks of waiting until Jill stepped in and managed to get me them in about three weeks each time. They did try to make amends with a detail and reimbursement of my $100 deductibles, which I appreciate, but it doesn't erase months of frustration, wasted time, and poor communication. Now, just a month after that "final fix," I'm back to dealing with a cam-phaser rattle. I'm tired of the endless cycle and the lack of accountability. read more

What I didn't like while getting advised on a service for my vehicle was the loud and distracting interaction with employees from what seemed to be a member of management. The morning briefings should be done in a conference room at the least or outside and not 6 feet from customers attempting to hear about the added services the staff is trying to sell while you yell. Also if you are manager treat staff with some dignity and do not speak to them like they are headed to war. read more

I'm not happy with Plant Ford. They quick oil change service station my 2018 Ford fusion titanium get serviced there all the time and just recently I checked it because it was having problems with the battery and I noticed that the engine cover is missing from the top of the engine don't know what happened to it, but that's the only place that does service on that vehicle read more

I am beyond frustrated with this Ford dealership. I purchased my truck last year and have been forced to bring it back almost every single month for a new issue. This is absolutely ridiculous and unacceptable for a vehicle that isn't even a year old. Today was the final straw. I brought my truck in for service and was given a loaner vehicle that is completely different from my truck--so different that I cannot even drive it comfortably. I specifically told them in advance that I needed a similar vehicle, and they completely ignored my request. To make matters worse, I was told I now have to wait two months just to get another appointment to fix the problem. Two months. After coming in every month already. There is no excuse for this level of incompetence and lack of concern for the customer. There is absolutely no reason I should be dealing with constant issues, long delays, and poor communication with a vehicle purchased last year. This has been a nonstop headache, and Ford needs to take responsibility and actually resolve this situation instead of dragging it out month after month. read more

First, Planet Ford Spring, TX first refused to honor the recall on my 2020 Ford Eco Sport. Then, the 2020 Ford Eco Sport engine shut down on April 25, 2024, and has been at Planet Ford Service Center and took months to work on the vehicle. The vehicle received major damage due to the shutdown. When Planet Ford realized that the vehicle would need major repairs and started to demand I pay for repairs. I filed a complaint with BBB and NHSTA. On Dec 4, 2024, when I went to find out the status of the repairs I was met by Megan Wenzel and the Service Manager, Jason C Shultis. Jason informed me that Planet Ford, the director and himself had made a decision: PLANET FORD IS NOT GOING TO REPAIR THE VEHICLE AND THEY WANT THE VEHICLE FROM THEIR DEALERSHIP!!! DON'T BUY FORD!!! read more

Planet Ford Spring - Recall - Car Dealers Near Me - Spring, Texas

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Great service had oil change and picked up some parts both Departments had great service and not much of a wait time to get my vehicle serviced read more

This place is amazing , I don't know what the other reviews are saying. On July 31 2024 Me and my wife went in to planet ford to look at the truck is . In less then 2 hours we drove away in a brand new 2024 F150 They experience was amazing and so are the sales team Ryan .W and Adela are amazing !!! Definitely recommend talking to them . And the finance guy Chris . That man put me a deal together I couldn't turn down . I would definitely come back in the future and upgrade my truck 10/10 recommend!!!! read more

Planet Ford Spring - The truck I bought and drove off in - Car Dealers Near Me - Spring, Texas

It's been many months since my visit to Planet Ford. I found the picture I took, of the card of the representative that assisted me, Brad Zook. I remembered how kind and helpful he was. He showed a feature I wasn't familiar with my key and how to unlock my car if the key battery died. I recommend visiting solely from our Interaction. read more

Planet Ford Spring - Car Dealers Near Me - Spring, Texas

If I could give a ZERO I would!! I regret ever purchasing my 2024 Ford Bronco off their showroom floor. Their service department is the WORST! Just had to pick up my vehicle for the 3rd time from them & they didn't even bother cleaning or washing the vehicle after keeping it for over 2 weeks. This is the first Ford I have owned & This dealership makes me NEVER want to buy a FORD again. Not to mention I was told by service that "sorry this isn't Mercedes" read more

Deceptive Trade practices. While the service advisor provided excellent service, there is nothing like a surprised increase in the final bill. The initial quote screen did not show a dealer added fee for Enviromental Service. This is a fee where some dealer's charge for tire disposal, generally $4.00/tire and shop supplies like rags, brake clean type products. Most used tire stores come to dealers and buy the used tires. A dealer benefit. I had 4 tires and wipers replaced. Other than maybe 1 shop rag would be needed for this entire job. But this dealer seems self-justified in surprising me after the work was done, when paying my bill with a $73.87 miscellaneous upcharge called Enviromental Fee. Totally nothing more than free profit. $73.87 is a lot of wasted money no matter who you are. Also, no multipoint vehicle inspection report was provided, unlike the repair order states. read more

I wanted to write this review for Ford's vehicle service department, which has standards below that of a government building. The stars of this horror show are service advisors Chance Hess and Timothy McKnight. I went in 1/8 to have my failed 2020 car radio seen, and when I walked in the lobby, everyone looked up but no one bothered to help me. I eventually found Timothy, who said I need to leave my car there for a couple weeks. The option to get a call whem my car is ready to be looked at is not there. Why even bother with an appointment anyway? There were 14 cars infront of me. I decided to take the car home and book when I was going out of town the next week Following week I got Chance Hess who is truly the artist in being the worst service advisor out there. Same story, had to leave the car there (thankfully I was going out of town). Car was left Friday 1/12, looked at the following Friday, but Chance couldnt be bothered to contact me for pickup. I had to get in touch with him on Monday 1/22. When I showed up, I was told it was a 3 month wait for parts, with no estimated delivery, they would contact me when it arrived. When it came to having my car brought out, I waited 20 minutes, chance never gave me any paperwork, and my car had not come out. I went in and asked Chance to help me get my car as there was no rush there either. He couldnt be bothered to help me. Finally another employee noticed I was waiting a while and attempted to help me. About 45 minutes later my car showed up, with no apology I decided to find the part I needed myself, ordered it, and fixed it within 15 minutes. I deeply regret even spending time at this ford. My 2020 Ford explorer computer failed in 3 years of ownership, 58,000 miles. How pathetic. I wouldnt bother bringing my car into this nightmare of a dealership for service. Unfortunately it's huge but I would love to see these guys go out of business. Do yourself a favor and take your car somewhere else, dont deal with this circus. read more

Planet Ford Spring - Car Dealers Near Me - Spring, Texas

if I could give zero stars I would. Long story short, their mobile team damaged my oil pan in my driveway and I now have to wait over six weeks just to get a loaner so they can get that fixed while my truck drips oil. I've left five voicemails for the service and general manager with no call back. I will never buy again from this dealership nor give them my business. read more

Planet Ford Spring - Damaged oil pan by the mobile team that even a new drain plug will not fix. - Car Dealers Near Me - Spring, Texas

Their big advertising "We're dealing" is deceptive! Tried negotiating for 3 days on a used vehicle that had been on their lot for 55 days. NO! read more

I would give them a minus zero if I could. My car was a 2017 ford flex, I purchased it new. In June 2020 I paid my car off with my inheritance. The week of June 17, 2024, I put my ford flex in the shop to get the seatbelt fix. The car only had 81,697 miles on it. The service department parked my car in the back area where they keep the cars they're going to work on, only they parked my car halfway in a drain ditch. On Friday, June21,2024 there was a bad rainstorm and my car was FLOODED. The service manager waited until almost closing time, so he could give the service department time to get the water out of my car when he called my husband to tell him my car was flooded. When we showed up the next morning Chance Hess, the service advisor took us to my car and told us they parked the car halfway in the drain ditch, and they had just got the ditch repaired. Chance Hess also told us they will repair the car replace everything that needed to be fix. When we asked about the wiring and the chargers getting wet, he claimed they didn't get wet/damaged. We even told him the wiring is under the seats, so he told us they are sealed. When we asked him about water getting into the chargers, he told us no water got into the chargers, if it did it would cause a lot of damage and a lot of money to repair, because they would have to replace all the wiring. They kelp my car for 2 months, we got the ford flex back around August 21,2024. On September 2, the charging system light came on, telling us to check your charging system. We even went to Auto zone to make sure it wasn't the battery. I went to Planet Ford did tell the sells person (Luis Castaneda) my car was flooded by Planet Ford, but they act like they didn't care. Yes, I did purchase a ford escaped from them only because I thought they would give me more for my ford flex considering they damaged it. I also didn't thing anyone else would give me anything for my ford flex. I paid almost $50,000 dollars for the ford flex. I've already had my ford escape in the shop twice because of something not working right. A week after I got the ford escape the A/C went out and last month the gas tank door wouldn't open. I mention to Chance Hess not to park my car in the drain ditch and the first thing came out of his mouth is we fixed that. I feel like Planet Ford should pay my ford escape off and let me keep the 5-year extended warranty. The only thing Jill Mead who is Customer Relation Manager for Planet Ford did for me is give me was a free oil change, tire rotation and wipers blades certificate. I wish I knew a lawyer who could help me sue Planet Ford and make them pay for his lawyer fees. read more

Where do I start? I was looking at a used truck listed online and had a trade-in in mind--a 2024 Ram 3500 with just over 8,000 miles, practically new. I called the used sales department to ask if the truck was still available, and it was. They directed me to a link to enter my truck's details and get a trade-in estimate, which I did. When I called back to discuss the trade-in value, I spoke with a woman--not the original salesman--who told me to come in and that they could offer a better deal in person. I explained that I live over an hour away and didn't want to make the trip just to be jerked around. Unfortunately, that's exactly what happened. I spent three hours going back and forth with the sales team, who tried to lowball me into selling my truck at a $5,000 loss. That wasn't going to happen--I didn't need the truck that badly. After I told them to just return my keys and ID so I could leave, they asked what it would take to make the deal work. Mind you, I had already told them twice what I wanted. I had to get firm with the two guys handling the trade before they finally agreed to my terms. I ended up getting the truck and completing the trade. Now, it's been over two weeks and I still haven't received the WeatherTech floor mats I ordered during the finance process. I've called the salesman twice and was told he'd get back to me. I called the aftermarket line--it just rang and rang. I even contacted the finance department, and they told me to speak with the salesman, which has gone nowhere. At this point, I would've been better off ordering the mats directly from WeatherTech. Needless to say, I won't be returning after this experience. read more

Planet Ford and Ford advertised as stated on plant ford website "From America, for America, Employee pricing. You Pay want we pay". But, when you find the vehicle you want, then they say that the employee pricing only applies to certain vehicle. What a scam. read more

Absolutely amazing!!! My hubby and I have been thru the ringer when it comes to trading in and purchasing vehicles with other deal ships. Not the case with Planet Ford!! If you want a sales consultant that isn't pushy and will make sure that all your questions are answered ask for Mark Ahlman. He is on the used car side and we ended up purchasing on the new car side- so when we had questions- he found the man the answer all of our questions and he learned as well. Jaime Perez, Sales Manager is who answered or questions and walked us thru everything. They have also a gone above and beyond in purchasing our new 2023 Mustang MachE. Last but not least - financing went so smoothly with David Mena!! If you're looking for a new or used car go to Planet Ford and ask for these three!! read more

Damaged vehicle on delivery. They sell so much a customer is just another cog. They don't have too work to have customers.

If I could give ZERO stars I would. This jackass of a man made our trip to purchase a new bronco miserable. After we were offered 31k for our trade in he went back on his word, said he could no longer do 31 and then proceeded to talk to my husband and I like we could not afford the payments and be littles us as if we were idiots. He can take his gold chains and shove them up his ass. Needless to say Bill Fick fixed put us in a beautiful new bronco and treated us like family! Go check them out!! read more

If you are looking to finance or buy the MachE with Planet Ford on 45 DON'T! I ordered a 2025 MachE in January and it arrived last week 4/28/25. When I went to get the out the door price they had the listed for $48K. I was working with Mike Ibarra. When I asked why he told me there was nothing they could do. I went to Mac Haik and Planet Ford and received information letting me know that Planet Ford was supposed to honor that price. Planet Ford NEVER did. Then I reworked the numbers on FORD.COM for the car I ordered and provided the numbers to Planet Ford. With the $6.5K lease incentive the payment came to $560 for 18K miles for the car I ordered. Spring Planet Ford (Mike) did not honor the number and offered $590. Auto Nation Katy told me they had to figure out how to get to the number and so they did but it was actually on a higher MSRP. I also kept pointing out all the errors on fees as Mike wasn't accurate with his numbers and I never got clear answers and never got them all taken off. DO NOT DO BUSINESS WITH PLANET FORD SPRING! To order a car through Ford.com for it to arrive and you can't get the deal you calculated through Ford is beyond disappointing and I will share this with Ford. read more

Bought a 2016 Ford F150 in August and all seemed good sales person and credit manager were great. Then 3 months later I had an issue and called and emailed service center multiple time and no response. Called the sales manager and left messages and nothing. Went to the dealer and canceled the service contract and was told the manager wanted to speak with me. I declined as he had 48 hours to reach out and did not. Will never deal with them again. read more

I have been using this dealership for years and have always received great service (buying as well as the service department). In fact, the main reason I have stuck with this specific dealership is because of the great service. Sonya Renteria read more

Hannah was great! Everything went smoothly, I got the deal I wanted and in no time i was leaving the dealership in my 2024 single cab f150. There was even a slight issue with my vehicle that was immediately solved within a day of leaving with my vehicle. Overall I have to say, I have always hated dealing with dealers but I was treated very well here all my questions were answered and everything was done very fast and efficiently. I would definitely recommend Planet Ford Spring and Hannah to my friends and family, and i will continue to do business here in the future. read more

Planet Ford Spring - Car Dealers Near Me - Spring, Texas

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The Good: They had better options for us to choose from at the price range that we were looking at. The Bad: I went in with a pre-approval letter from Ford Credit, The value of my car (which I understand is subjective). We came to an agreement. The problem, I just lost an extra 13 points on my credit score for them running a hard inquiry through TD Auto Finance without my permission. This is a violation to the customer. I know nothing can be done about this, however, pay attention. For this reason, I will not be returning. I do not blame the salesman, he was very sweet and polite. I understand where his job ends. The Finance department needs boundaries, and respecting the customers decisions. They did not ask me if I was willing to seek other options. I gave it a 3 because of the service itself, and would not want this act to reflect on the salesman at all. read more

They don't have what they show online. What a waste of time.... I got an email from Derrick Martin saying that they have the car and I made an appointment and I got here and both of the cars were sold... what a joke. read more

For you and your families safety. Less than a year old brand new truck. Control arm failed and tire came off while driving. Planet ford took 3+ months to repair with no apology or coverage of damage costs to body and rim. Not only did the service and after market not honor their warranty they were in court during the same period...for God knows what. Used to love and respect Ford. But when you affect the safety of my family and don't take care of the person in the vehicle, let alone stand behind your thousands of dollars warranty's and vehicles I lose all respect. Good riddance, hope this saves someone's time and lives read more

Planet Ford Spring - Car Dealers Near Me - Spring, Texas

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The WORST FORD EXPERIENCE I have ever experienced. All the managers are unprofessional and do things under your nose. DO NOT do repairs here they will complete things without your knowledge and expect you to pay no matter the cost. Matt and Jordyn are horrible representatives to Ford. I expected a lot better from a company I've been with for years. read more

Absolutely the worst service I have ever received. From the start, the inspector (Israel) was rude, unprofessional, and spent more time complaining about Allstate and berating his own receptionist than actually helping us. After finally dropping off my car for repairs, I received nothing but generic text messages with constant delays and zero phone calls. Completion dates changed multiple times without explanation, and I'm now paying $50 a day out of pocket for a rental because of their lack of communication and care. It's not just frustrating -- it's costing me real money. If you value your time, money, and sanity, avoid Planet Ford Collision Center at all cost. read more

Service department is awful. After waiting 4 weeks for an appointment I left my Maverick on Monday morning. After hearing nothing all week I called Friday to get an update. Returned call told me they knew the problem but were trying to locate parts and would let me know. Of course they did not. This my 6th episode with this service department and the communications are uniformly horrible and the results poor. Repeated visits on most occasions to solve the problem. I think they are under staffed but this has been the case for three years running. read more

if you want the best help and the most honest opinion the man for the job will be Travis Brady very helpful I dropped off my vehicle regards to having problems and I explained to him what was going on, he explained everything to me detail by detail not like another gentleman working there, Travis if you read this thank you for the help I really appreciate it your service keep up the great work read more

PLEASE AVOID THIS PLACE ALL COST !! They will ruin your credit score if you don't purchase a car from them ! Literally I went with my wife looking for a car for her they show us a Nissan Murano 2018 the first thing I asked " how much the quote is for this car ? Yk an estimate " the salesman ignored the question and after 3.5 hrs the told us is was about to be 575$ per month ! WTF we went straight to CarMax and got a Kia Sorento 2019 for 465$ per month the thing is a month later they still a running my credit for no reason and not request . My mailbox is full of banks saying repeatedly they are running my credit read more

Poor service. We bought a windshield repair service package from them when we bought our car. Recently we had a crack on the windshield and called Planet Ford. No return calls ever made. We finally got a hold of them and said our warranty expired 2 days ago when we had called 10 days ago. They refused to honor our warranty and never returned any phone calls. read more

WARNING!!!! Big time frauds Bought a used truck and has nothing but issues right away. Didn't know I had the ford warranty and when I took the paperwork for the work to Planet ford Chance Hess never submitted the paperwork. If you ever have to take your vehicle and they assign you Chance Hess run as fast as you can. He won't respond to your calls, never answers the phone, and pretty much lied to my wife and myself by stating he can't help with warranty information which the Ford warranty people said he never submitted it and could have. He also lied saying they denied the warranty when in fact they never received it. Tried reaching out to his manager and he just told me to buy a new truck which I would advise never to do as your vehicle will be left in service for two months with no updates, or returned calls by Chance. Worst experience ever and would advise to look elsewhere for your vehicle as they do not care. Wish I could give negative stars for them because they deserve it. read more

bait and switch cons!!!! everything sales rep Sal and manager told me was lies...except for one fact; that they will gladly take my money and put me in any car they can that will make them the most profit. what i want is not important. every car i asked to see had some issue as to why i could not see it. oldest scams in the book. it explains why no one was on their lot but their service dept is flooded with angry people! lol!!! read more

This was the most frustrating auto mechanic experience of my life and I've owned 5 cars in the past 30 years. My car was in this shop for 2 months and 4 days. For the first two weeks I just trusted they would get the job done. Then after two weeks I called them and they tell me that they still don't know what is wrong. Two weeks go by. First they thought it was one thing and now it's something else. Two weeks go by. Then 2 more. Now the engine needs to be replaced. Every time I called to check in there was something new and they didn't bother to call to let me know. If I hadn't called them they would still have my car. At one point it took them 4 days to check the newly installed engine. It was like pulling teeth for over 2 months. Eventually I got my car back but I would never go back to this place. read more