my service man Daniel is the best ask for me he always gets the job done!!! Every time I need…read moresomething he always see it through!!!

I recently visited Northside Lexus to support my sister-in-law with the purchase of her new Lexus…read moreSUV...and once again this dealership proved why it's one of the best in the area...she was helped by a fairly new agent...Mr. McRight...and he did an outstanding job from start to finish...he took the time to show her the exact vehicle she was interested in and walked her through all the features with patience and confidence. After the walkthrough...she took the SUV for a test drive and loved it immediately...since she already had her financing in place, the entire process moved smoothly...she was in and out in less than two hours...which is impressive for a car purchase. I've always liked this location and even bought my own Lexus here...so it felt great to see the same level of professionalism and customer care still going strong. If you're in the market for a new vehicle...do yourself a favor and check out Northside Lexus...you might drive off in your next car!!!

excellent experience, very quick and friendl…read more I would definitely use them again should the need arise.

Everything was done so smoothly. I had no troyble at all understanding the plan in place and it…read morewas executed perfectly. Thank you Carvana.

Buying a vehicle here sucks…read more My feedback is similar to others, which likely shows consistency in the organization for parts of the process. These guys raised the price on a vehicle while us was in the buying process. This is likely due to the fact that their minimum wage workers don't really care if they sell or not and take days to respond. After I made note of this fact, the dude quit responding. Fair enough... I then called the "hot-line" and after hearing my story, lady said "Ok I'll just close this lead and let him know", and I said "that's it" and she said " yep, these are just leads" Well alright. Vroom really has turned this place into just an service-less vending machine of over priced cars. That being said- probably a good place to sell if you aren't buying.

Slow on waiting for a quote.. appears to be understaffed... But best price in town! Worth the wait!!read more

Excellent service from the showroom to the service department. I have made several vehicle…read morepurchases throughout my life, and this dealership set the standard for all others. I purchased my S580e three months ago and was amazed at the level of service this dealership showed. On the day of my purchase, I was particular with my needs, and they checked every box. My Sales agents, Anthony Surface and Sammy Mourtada, couldn't be beat. The speed and efficiency with which they do business, I was on the road with my new vehicle in the time most people spend on a lunch break. Albert in the service department is top-notch in professionalism, quality control with a great personality to boot! Lastly, the Sales Manager Nick Botusan made me a customer for life. They make places like AutoNation Texas (Purchased 5 vehicles prior) look like they are not in the same business. I wish I could give this place 10 stars.

So i have never seen a dealership that has worse customer service than the Woodlands Mercedes, i…read morereached out to buy a car that that they had for more than 2 months and they inflated the interest rate initially, and after agreeing to fix the dents, i.e. paint as well; they stated they cannot paint the dents. The finance manager addressed me as Sir, when he has my DL, that clearly shows a woman's picture. They are backing off on their word, when they should be happy to get rid of the car instead of sending it to auction. It is a nice car, but there are plenty of cars. When you are used to buying a Sewell, you can only buy a Sewell, Sewell goes above and Beyond.

Service Department Review:…read more FANTASTIC! I am not a fan of dealership's, especially not the service departments. However, I have received nothing but stellar, fast, and communicative service here. Every single time. Could be good timing but that's how these things go. Thank you Camron, and the service Team! Excellent Excellent. My .2 cents should you care: You cannot expect 2-3 day turn around times on complicated car repair matters, even simple matters. Not everything is instant. That's unfair to the dealership to hold them to such an unattainable measure. Patience people. Patience. Cheers!

DO NOT BUY FROM NORTH SIDE IMPORTS if you are a business owner relying on what they tell you about…read morebusiness credit. I spent $80,000 on a vehicle here and only moved forward because I was told multiple times that putting the deal under my business--and the amount I put down--would build my business credit and position me to use my business credit for my next purchase. That is the reason I did this deal. I have documentation of those statements. After the purchase, I confirmed the account was never reported to any business credit bureaus. It did nothing for my business credit. They told me this would build my business credit. It did not. That's the bottom line. If that had been made clear upfront, I would have walked away immediately. Instead, I made an $80,000 decision based on information that did not turn out to be true. The follow-up afterward only made it worse. I was contacted in a way that made it clear there was no real understanding of what actually happened or why there was an issue in the first place. The only person I had a solid experience with was DL. Outside of that, be extremely cautious--especially when dealing with financing and management. Verify everything yourself in writing before you sign anything. Because of this, I am filing complaints with the Better Business Bureau, the Texas Department of Motor Vehicles, and the Texas Attorney General. Business owners, protect yourself. Do not rely on what you are told, get proof. Based on my experience, I would not do business with North Side Imports again. Ryan Flores will call you wanted to talk to you with no information about what's going on. As a owner and owner of a new dealership, you can tell he's just using daddy's money and his employee are going to be the place shut down lying to people.

I am livid with Christian Brothers Automotive. I booked an appointment two days ahead, arrived on…read moretime, and sat in their waiting area for THREE agonizing hours. Not a single technician inspected my truck. Staff offered vague excuses and zero updates while servicing walk-ins ahead of me. This is blatant disrespect for customers' time. Their "Christian values" of integrity, transparency and excellence? Total hypocrisy. I walked out without letting them touch my vehicle and will NEVER return or support this business. If I could leave zero stars, I would. Save yourself the frustration--go anywhere else. No one should waste their time here.

I was very impressed with the timely and courteous service I received at Christian automotive…read more I can always trust that they are thorough with there work and do a great job. I refer them to ally friends and family.

I'm gonna start off by saying I visited five dealerships I visited Katie Cypress, humble the one…read moretowards Galveston and finally, the one in spring every single representative was the exact same. I told him what car I wanted they told me they don't have in stock and they try to push me to get every other car the one in Cyprus I'll give them credit they didn't try and get me to get another car but the entire time they were trying to push me to get a higher trim. I expected the exact same thing out of this location and I was gonna go all the way over to Huntsville next and I meet Mohammed I'm not gonna make this sound like an ad. I'm gonna tell you the truth. I told him what I want. He said OK let's get it. Let's go run some numbers not one moment with all the times I talk to him he try and get me on a different car a higher trim or anything he answered all my questions. He is the perfect representative. I will go to him for any car I ever need ever again

I worked with Mr. Rivera on the purchase of a Subaru Crosstrek in your lot. My credit union sent a…read morecheck to the dealership with tracking that I supplied to Mr. Rivera, and my down payment was eventually processed after days of asking him to accept and charge it. However, I am not satisfied with Mr. Rivera's service. Over the course of my experience with him, he treated me less like a customer and more like a scam artist and completely soured my relationship with this dealership. I was willing to purchase the vehicle without a test drive and trust this business because I was impressed with how thoroughly serviced the vehicle appeared on the CarFax and how highly rated this place appeared. While I suspect Mr. Rivera is a lovely man and sales representative in person, he does not seem fit to handle online sales. He was extremely unhelpful and made me bend over backwards to prove myself committed to this transaction. I understand the trouble outside financers can cause and that there are bad actors out there issuing bad checks, but I would not have wasted my time with a dealership in another city around the holidays buying a used vehicle that I hadn't even seen in person if this was not a car I had been truly committed to purchasing. I spent days just asking for him to cooperate by accepting my down payment, my credit union's approval notice, the agreement to pay, the tracking number for the check, and the instructions for how to finish the title application as proof that my credit union does not need the title before the check is cashed, only to be told that he will not take my money until he gets the check in hand from my credit union. It took my bank calling him directly to take the down payment, yet all I heard back from him in the time since was that he was still waiting on the tracking number, which had been emailed to him. Moreover, if Mr. Rivera was so hesitant to trust me along the way, his ability to call my credit union and confirm the loan's approval and the incoming check was always an option rather than speaking to me like I was trying to pull some kind of scheme. Because the only mode of communication where he was cooperative was by phone, I was written up at my job for trying to deal with this in a timely manner. So much trouble could have been avoided had he simply been more equipped to conduct business via email or taken the time to call my credit union. Again, I'm certain Mr. Rivera is a perfectly fine salesman on the floor. The phone calls I did have with him were personable enough, but his ability to conduct online sales is sorely lacking. Additionally, on the day I scheduled to pick up the vehicle after finalizing the transaction with Miguel Castaneda, I can't say the service there fared much better. I was rushed in and out the door after my test drive and given no time to go over what I was signing, nor did anyone even explain what each paper I signed was. When I reached out to Mr. Castaneda for digital copies, I was given a fraction of the documents I signed. I recognize that I stressed my own tight timeline as someone who wasn't local to the area, but the issue wasn't the hour I scheduled to be there - it was merely the day that was imperative. Overall, I may be content with the vehicle I purchased, but this entire ordeal was by far the most unpleasant interaction I have ever had with a sales team, and I cannot in good faith recommend my Houston family to this dealership.

My salesperson, Roger, was very friendly, knowledgeable, and patient. He answered my numerous…read morequestions and when the paperwork was complete there were no extra or hidden fees. My finance manager, Margaret, was also pleasant and well-informed. She explained the protection and maintenance plans clearly and concisely. I purchased a Jeep Grand Cherokee on a Friday afternoon around 4:30 pm and was able to retrieve the vehicle the next day after it was detailed and filled with gas. The experience was less-stressful and easier than any of my previous vehicle purchases with no pressure at all. Roger even gave me a Jeep Yeti cup, a Jeep keychain, and a rubber duck to start my collection. I highly recommend AutoNation, Roger, and Margaret for your next new vehicle purchase!

When I bought my Ram 1500, the team worked hard to get a great price and I was pleased with the…read moresales and even finance teams. BUT Service is a different story! I scheduled my vehicle for warranty checks. I scheduled it last week and delivered it to the location. I was told they would need the vehicle 5 or 6 days -- DAYS, not hours -- just to diagnose the four items. I asked why did I have an appointment and was told the appointment was just to drop it off (I could just driven up and done the same thing without an appointment). I have taken the vehicle to a competitor (Mac Heik) for them to look at it today/tomorrow. In summary - I would give the sales process 5 stars; Service 0 stars.

This is the worst possible place to buy a car from. They act like they are willing to help and then…read moreturn around and screw you. I bought a car with a check engine like on because they said they couldn't legally sell the car with the check engine light on and to bring it back in and they would fix it. When I returned all of the sudden there was nothing they could do for me, I was on my own. Then the "mechanic" just became a detailer when I came back. Don't trust them, she was also very very unprofessional!

Will tell you how willing they are to work with you with on any of the cars problems. When you go…read moreback they will just bring up they are sold as is and you are on your own. Will tell you anything about the car to get you to buy at it. Their mechanic turns out to be just a detailer who knows things, but they won't tell you that until after the fact. Almost everything they told me before about the car has turned out to be the opposite