Excellent service from the showroom to the service department. I have made several vehicle…read morepurchases throughout my life, and this dealership set the standard for all others. I purchased my S580e three months ago and was amazed at the level of service this dealership showed. On the day of my purchase, I was particular with my needs, and they checked every box. My Sales agents, Anthony Surface and Sammy Mourtada, couldn't be beat. The speed and efficiency with which they do business, I was on the road with my new vehicle in the time most people spend on a lunch break. Albert in the service department is top-notch in professionalism, quality control with a great personality to boot! Lastly, the Sales Manager Nick Botusan made me a customer for life. They make places like AutoNation Texas (Purchased 5 vehicles prior) look like they are not in the same business. I wish I could give this place 10 stars.

So i have never seen a dealership that has worse customer service than the Woodlands Mercedes, i…read morereached out to buy a car that that they had for more than 2 months and they inflated the interest rate initially, and after agreeing to fix the dents, i.e. paint as well; they stated they cannot paint the dents. The finance manager addressed me as Sir, when he has my DL, that clearly shows a woman's picture. They are backing off on their word, when they should be happy to get rid of the car instead of sending it to auction. It is a nice car, but there are plenty of cars. When you are used to buying a Sewell, you can only buy a Sewell, Sewell goes above and Beyond.

Buying a vehicle here sucks…read more My feedback is similar to others, which likely shows consistency in the organization for parts of the process. These guys raised the price on a vehicle while us was in the buying process. This is likely due to the fact that their minimum wage workers don't really care if they sell or not and take days to respond. After I made note of this fact, the dude quit responding. Fair enough... I then called the "hot-line" and after hearing my story, lady said "Ok I'll just close this lead and let him know", and I said "that's it" and she said " yep, these are just leads" Well alright. Vroom really has turned this place into just an service-less vending machine of over priced cars. That being said- probably a good place to sell if you aren't buying.

Slow on waiting for a quote.. appears to be understaffed... But best price in town! Worth the wait!!read more

It was quick and easy and to the point, I was fortunate enough to have such a great in-store agent…read moreto sit down and start the process with me. She took me through all the possible options in order to get the best choice for me and my wife!

Advisor and the whole the team at The Woodlands Tesla (market street) Texas, very incompetent,…read moreir-responsive and careless about customer who tried to purchase after a Demo Drive. Felt like the Inco-operative Advisor thought and made differences about the Appearance and Ethnicity and become renege, when he said anyone from our so called 'Team' would be responsive on TEXT message number if I ever need some help.. only 2 to 3 minutes late arrive and been penalized by $50 out of pocket. More than one and half hours waiting outside the showroom on a Demo Drive Return plus keep communicating on the way there but NO RESPONSE from any of them at all ! Eventually had to Pay $50 out of pocket for the meter to park Cyber Truck. Their next day text message excuse was the Advisor "Christian" had an injury... but I hope not the whole team had injury at the same time! Especially when every one has that Text Message number to update and follow. I would never recommend that location to any of my friends or family members. We have more than five Teslas in our family already.. but I have a Bad Taste left now after this incident!

I had a great service experience with Quiona & Joseph. My car needed body work & wheel repair &…read morethey did a beautiful job with good communication & customer service through the process. The loaner they provided was perfect for my needs. So happy with the process and my car was returned to me ahead of schedule, washed & looking like new. Thank you for a great experience.

Absolutely terrible experience at BMW of The Woodlands - avoid this dealership at all costs…read more About seven months ago I stopped in just to look around and was completely ignored by a sales rep who acted like he had somewhere more important to be. I recently saw an X5 and X7 online that I really liked, so I gave them another chance. This time I worked with a salesman named Jay. Once it became clear our numbers weren't close, he turned short, dismissive, and downright rude. When I called back later with a different offer, I was literally told to "do simple math" and brushed off. To top it off, the general manager Steve Lutz emailed me asking me to call him so he could "make it right." I called twice and emailed twice - zero response, complete radio silence. Weeks later I get another generic follow-up email from him. I replied that I had already purchased my vehicle from BMW of West Houston instead. Zero accountability, poor customer service from the sales floor all the way to management. I will never step foot in BMW of The Woodlands again and strongly recommend you take your business elsewhere. Plenty of other BMW dealers in the area that actually want to earn your business. Stay far away!

Franco was extremely knowledgeable and helpful. Pursued my possibilities without being pushy…read more Definitely going back to him when ready to purchase.

AVOID!! Dealership is shady from sales to management. Went to turn in a lease was told my pay off…read moreis roughly 1.5k more than what showed as my pay off. Called GM to verify payoff and they don't know where the dealership got that number from. Drove 45 min to trade for a used car that i was told was available just to be told it was sold the day before when i arrived. I've had issues with maintenance depart several times as well. Save your time and spend your money elsewhere.

I would not recommend this dealership. They used the excuse of changing ownership to not fulfill my…read moreorder for a simple decal which demontrand Volvo's eventually fulfilled gladly. These employees are still being paid and do not seem to understand the connection between customer satisfaction and paycheck. For their sake I hope they do not learn the tough lesson which they have earned.

Volvo cars of the Woodlands Service group can not do something as simple as make an appointment for…read morea 50k mile service. Thank god I called before I drove to The Woodlands to get my car serviced because they had the audacity to tell me I never called on Monday and never made an appointment. I was not offered and sort of apology or any other options for a service this week. I have taken all my future business with Volvo to deMontrand in Houston and do not expect to return to The Woodlands Volvo for any future services. Always call before your "scheduled" appointment to make sure you will be attended to.

Very classy and very professional place to be !!! Lots of nice fast cars for fast rich lifestyle…read more!!! Many car lovers would love to drive this so come and check them out !! Waiting to hit the road lovely colors and different packages

Very nice staff. Really enjoyed the lovely Portofino...comfortable ride and beautiful interior.read more

This is the worst possible place to buy a car from. They act like they are willing to help and then…read moreturn around and screw you. I bought a car with a check engine like on because they said they couldn't legally sell the car with the check engine light on and to bring it back in and they would fix it. When I returned all of the sudden there was nothing they could do for me, I was on my own. Then the "mechanic" just became a detailer when I came back. Don't trust them, she was also very very unprofessional!

Will tell you how willing they are to work with you with on any of the cars problems. When you go…read moreback they will just bring up they are sold as is and you are on your own. Will tell you anything about the car to get you to buy at it. Their mechanic turns out to be just a detailer who knows things, but they won't tell you that until after the fact. Almost everything they told me before about the car has turned out to be the opposite

my service man Daniel is the best ask for me he always gets the job done!!! Every time I need…read moresomething he always see it through!!!

I recently visited Northside Lexus to support my sister-in-law with the purchase of her new Lexus…read moreSUV...and once again this dealership proved why it's one of the best in the area...she was helped by a fairly new agent...Mr. McRight...and he did an outstanding job from start to finish...he took the time to show her the exact vehicle she was interested in and walked her through all the features with patience and confidence. After the walkthrough...she took the SUV for a test drive and loved it immediately...since she already had her financing in place, the entire process moved smoothly...she was in and out in less than two hours...which is impressive for a car purchase. I've always liked this location and even bought my own Lexus here...so it felt great to see the same level of professionalism and customer care still going strong. If you're in the market for a new vehicle...do yourself a favor and check out Northside Lexus...you might drive off in your next car!!!