I was trying to buy a Lexus IS350C with a certain color combination, and this lot just happened to have one. I live in California, but I didn't want to fly into Texas to buy the car and drive it back. I was very nervous & apprehensive about buying a car sight unseen. My experience could've started off better. I was interested in this car and several other cars at various lots across the country. They dropped the price of this car from 23k to 21k, and that was the push I needed to start the negotiations. Once I was alerted about the price drop, I emailed the sales rep who had been contacting me to ask what the total price out the door was. I knew I wouldn't have to pay tax until I brought the car to California. The sales rep emailed me back with a quote of 23k+. I was confused because the price had literally just been dropped to 21k the day before. I wrote an e-mail back asking for an itemized price sheet and my email went unanswered. At this point, I was about to lose interest in this car and start pursuing other deals. I decided to place one more call to the dealership to get some clarity on the price. I spoke to Edwin, he listened to my concern, and the following day I was contacted by a salesman, Brandon R. It was annoying being bounced around, but in hindsight, I'm happy they assigned Brandon as my salesman. I don't need to be "sold" on a car. I know what I want, and I was willing to pay the asking price after the price drop. What I needed was an honest salesman who would not bullshit me about the condition of the car just to make a sale. I understand that a used car will not be perfect, but I do not want to give them 21k cash and then find out later they were hiding defects from me. Brandon was very reassuring, and he sent me pictures of tiny defects like a scratch on the leather seats, minor instance of curb rash on one of the wheels, etc. I REALLY appreciated him doing this. This proved to me that he was honest. I have hired over 500 salesmen in my life, what the bad salesmen fail to understand is that honesty is the best policy. If the buyer feels like they can trust you, they are more willing to accept minor defects on a car or whatever it is you're selling. Throughout the process, Brandon was there when I needed something answered. It rarely took him more than an hour to get back to me, even on his off days. I had his cell # and was able to text/call him anytime I had a question. He did not write me off, he genuinely wanted to make the sale, and do it the right way, so I had no reservations buying from him. When my car came in, it was in really good condition, and I was happy with my buying decision. I am going to send Brandon a thank you gift for doing such a great job. I cannot comment on anything regarding this business except for the salesman I worked with, but there is no doubt in my mind that he deserves 5 stars for his work on this sale. read more

I had a very negative experience with the manager during negotiations. Rather than keeping things professional, they wrote a large, passive-aggressive message across the paperwork while we were still discussing numbers. It came across as dismissive and borderline confrontational, instead of someone trying to earn my business. That kind of behavior is completely unprofessional and made me decide to walk away. I would not recommend this dealership based on how negotiations were handled. read more

Robbins Nissan - Car Dealers Near Me - Humble, Texas

BE CAREFUL of these salesmen and the managers at ROBBINS NISSAN. This was my first time negotiating on a car. I educated myself and went through a credit union, the best way you could finance a car. They push you to put a down payment on the car and decide on a monthly payment. If you're already pre approved there is no need for a down payment and deciding on a monthly payment. You give the dealership a check from the credit union OR have the dealership send a purchase order to your credit union. YOU WILL BE TALKING ABOUT PAYMENTS AND DOWN PAYMENT OPTIONS WITH YOUR CREDIT UNION. PLEASE DONT FALL FOR IT Another thing they do is add OPTIONS to the vehicle. Key word is options meaning it's optional. They said I HAVE to have those as they already come with the vehicle. They declined when I said they should take off the "Protection Package" which added up to 2K. When asked for how much was each item, the salesman lied and said they didn't know the cost of each service. Asked a different way and was provided a bill for the said Protection Package which totals about $650+. WHAT A SCAM. Be careful when looking to buy a new or used car here. They are the WORST people. Talked with the manager and from the "total amount charge" he was only able to take 1k off. What an amazing deal Also before even going for a test drive, I heard a couple clearly upset with the salesman. They were SCREAMING. Should have took that as a sign to just leave. read more

Follow-Up on Vehicle Purchase Assistance Dear [Manager's Name / Customer Service Team], Jonathan I purchased my vehicle two months ago, and the representative who originally assisted me has since left the company. I was then assigned to Jonathan for further assistance, but I've had a very difficult time reaching him. Jonathan Each time I call, I'm told he is unavailable, and despite leaving multiple voicemails and sending messages, I have not received any replies or call backs. This has been very frustrating and has left me without the support I expected after my purchase. I kindly ask that my case be reassigned to someone who can provide timely assistance and follow-up. I would greatly appreciate it if you could address this matter promptly. Thank you for your time and attention. read more

The worst car shopping experience ever. They lied and played games the entire time. I'm glad I was able to stop my daughter from signing. They also add on a 1900 MAINTENANCE FEE to every used car even if a yr old and will not take that fee off. I researched it and I was told that this fee is negotiable but they refused. Every time we went in the office or to look at a car NOBODY was there shopping. Says alot about the service. Never would recommend. Just know we went somewhere else and purchased a great car without any issues. read more

No good customer service. I don't wanna give my bussiness. Manager was rude told me we don't negotiate our prices salesman told we will give u best deal in houston read more

Man Mr Johnny was awesome and very helpful. He got me and approved. I will definitely come back. If you are looking for a good salesman he is the one. I'm sure he will never forget me. I really enjoyed the experience. Thank you again.. read more

Be very careful before getting a vehicle here! I just got a 2023 Nissan Rogue in February, took it for a oil change from Robbins Nissan, only for it to run hot the next day, I take it back to them & then they proceeded to tell me I will need a new engine, like wtf, 2 year old car already needs a engine & I haven't even had it for a full 3 months yet! They proceed to tell me they will have to see if my extended warranty would cover the repairs , however my extended warranty doesn't start until having the car for 90 days, so I'm like wtf am I supposed to do with that information. I'm not paying for an engine for a car I just got, this location has terrible customer service, you walk in & ppl are just carrying on with their conversations with each other instead of trying to help you. They will say they will give you a call but then they don't. They also told me I could get a loaner car for 4 days ONLY, like what kind of shit is that, especially when you don't know when my car will be ready or if you can even fix it! All I'm saying is ASKS A LOT OF QUESTIONS ABOUT THE CAR YOU ARE GETTING! && go get that damn car check out by your mechanic! Honestly just avoid the service department!!! read more

Avoid this place like the plaque. Horrible parts customer service. I should have known better to revisit the parts counter but it's the closest Nissan dealer in my area. Lazy, rude, and sarcastic attitude of the counter help. Never again. Robbins!, get some descent help in there. The two clowns in the morning belong in a circus. read more

If you are looking for a honest and trustworthy dealer this is not it! Please take my advice and take your business elsewhere. Two weeks ago I decided to purchase a car from this dealer bad Idea specially if you are a female!! They make you feel stupid and foolish!! I was helped by Johnathan, Charles , and finance Tyler Miller. A Robbins advance package was added to my purchase without my consent even though I had previously mentioned I didn't want any additional coverages. Now, it's been a struggle to get it off my account, Miller makes you signed off on documents without explaining what exactly you are signing. It's been two weeks and they have not removing that unauthorized change. Please safe your self a headache and don't do business with this guys or be very vigilant what you sign. read more

Robbins Nissan - Car Dealers Near Me - Humble, Texas

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Before writing this review, I looked at some of the other unfavorable reviews and it seems this place continues to have issues with customer service. My mom, who is 75yrs bought her car from Robbins Nissan. She was referred by my cousin, who also has made a few purchases from the dealership. My mom has gone back for maintenance service since her purchase. On December 6th, when she went in for a routine oil change, she noticed that the time it was taking to have the oil change was much longer than usual only to learn that her car had been placed on the diagnostic machine (not at her request) and she was met with a Robbins representative who tried to sell her new tires. My mom was very adamant about just getting her normal routine oil change. This representative named Joe tried so hard to convince her to purchase new tires to a degree of harassment. The level of service was more sales and not service. My mom finally told him that she had to speak with her son, my brother about it in hopes that he would back off and he continued to persist, he even told her to have my brother call him. This is the second time my mother has been disappointed in the service at Robbins and this time she felt targeted because she was an older African American woman, and he was attempting to take advantage of her to get a sale. I understand that salesmen are just that "salesmen", but to harass a loyal customer to the degree that she doesn't want to bring her car back to Robbins for service is not a good look for the dealership. I would encourage management to have a talk with the staff about the thin line between persistent sales and harassment in other words "Guys, if you can't meet your quotas during the year, don't use harassment to do so at the end of the year." ASC on behalf of HMC. read more

Coming off interstate 59 to the feeder road the police sit at Robbin's Nissan running a speed trap. So I got pulled over and the police told me the management at Robbin's Nissan specifically requests that they run speed enforcement at that location because the manager at this dealership is worried someone will crash into their new cars. So anyway coming off the freeway at 65 it drops to 50 on the feeder, got a ticket for 65 in a 50 about $230. The police officer was very nice but he didn't mind letting me know who asked him to be there. Nobody is trying to crash into your crappy Nissans, get over yourself. read more

Robbins Nissan - Speed Trap at managements request. - Car Dealers Near Me - Humble, Texas

I went in to have a splash shield replaced. They said the part was back ordered for 6 weeks. They also had no idea how to handle a fleet vehicle and said I needed to pay up front. I left and went to a Firestone. They ordered the part and replaced it while I waited. It took an hour from start to finish at Firestone and would have taken 6 weeks at the dealership. read more

I called this dealership and spoke with "Wendy", who may be the person who assigns the leads when a person enters the dealership. I confirmed availability of a specific model and trim level as being on the lot. In addition I asked if there were any "dealer adds" to the price. She said NO adds and that the sticker price was negotiable. We drove 40 minutes, to be told by a manager that neither statements were true. Annoyed that we drove such a distance, only to learn what we were told was not truthful, a manager's response was "You expect me to not make any money!" Scammers. Don't waste your time. ****GO ELSEWHERE **** read more

Bought 4 cars from this dealership from 2009-2012. The last two time I visited was a horrible experience. 2018 - the showed me the door when I asked if the vehicle price was negotiable, yes you read that right! They showed me the door. 2021- decided to give them another chance and they informed me that they have a $1895 reconditioning fee on all used/new cars. Beware of this tactic, the price listed on the cars is not real, they will add $1898 regardless of if you are buying a $30k car or a $10k car. They claim all dealerships are doing the same, but it's not true. Ridiculous!!! Never ever will I go back to that place. read more

Robbins Nissan - Salesman explaining the car price. - Car Dealers Near Me - Humble, Texas

Went in to test drive a car i was told was available.When I got there the used car sales manager told me an employee had put a deposit down on car.They completely lied to me.Just to get me down to the lot and try to sell something else.I remember why I hate dealing with these pricks. read more

I scheduled an Appointment for Tuesday Sunday night. I show up and I explained to the car salesman Damien. I plan on looking at the car today and finishing the purchase Saturday. The car salesman tries to push me over my comfort zone. They had people listening in on our conversation, standing outside, like we wouldn't notice. He checked my credit without me signing anything. And I didn't receive anything saying my credit score. Then the financial manager came in, trying to manipulate me, stealing me that I already agreed to something I was not comfortable with. Please avoid this car dealership at all cost. I was 100% planning to purchase this vehicle and this car salesman said " I should buy this car because it's like A cookie that's not on the grocery list". Like really ? I was going to buy the car .. I have never ran outside of a car dealership before my in my life read more

Warning! Sales persons and manager play tricks at you. Never honor out-the-door price and they just want to steal your money.

My Husband & I purchased a 2020 Nissan Armada Nov. 2022. My first oil change was March 1, 2023. Obviously a multipoint inspection was not performed or was rushed, because I was not told that my tires were bad. The inspection report showed "all green" however on March 24, 2023 I was on the side of the road with a busted tire "thread showing" and found out that my tires were bad, and that I need a alignment. After roadside assistance, I called Robbins Nissan and expressed to them that whoever inspected my car, did not report that my tires were bad, and I was not notified that I need an alignment. The manger (Keith) and his employee (Dan) "claims" that they do not check for alignments, but that does not alleviate that fact that a proper multipoint inspection was not performed, matter a fact my inspection report is false. On March 25, 2023 I took my vehicle to the service department, again expressing the negligence of the service team, so Dan & Keith come out at looks at the vehicle, and confirms that I need all new tires an alignment. I was able to get 4 new tires and the alignment for a reasonable price. Although Sunbit payment option. The Sunbit was not explained well, and I ended up paying more than Keith quoted me. The employee need more training on explaining the Sunbit payment option, however I let that issue go. But here is were the problem starts: (1) I was told my left rear was bent, and that they need a day take apart and "correct" the alignment. So I made an appointment. (2) On April 10, 2023 I brought my car back so Robbins so they can "correct" the alignment, I then received a phone call midday saying my control arm is bent, and because its psychical damage its not covered under my extended warranty. (What Psychical Damage!) I retrieved my car, and every since April 10, 2023, My car is driving WROST now and is very LOUD when turning. (3) I called my warranty program, and expressed to them of what happened, and I was told that The service department does not make the decision if the warranty program will cover a repairs, the warranty department does, and that the Service department is suppose to call it in for approval not the customer (Me). (4) My problem what is the psychical damage, I have not hit or run over anything! Robbins Nissan didn't even consider calling in my repair inquiry to the Warranty Department in which I paid for! It's obvious that I was ripped off, and that they want me to pay out of pocket and not have my warranty cover this repair. I have already contact consumer affairs, I believe that a overall inspection of this vehicle wasn't properly done before the selling of this car. I understand its a used vehicle, but no one should be putting over $2K on a vehicle that only had about 34K in miles. I know that there's a protocol that dealerships must follow, but the only way to find out is through litigation, in which I am not afraid to pursue read more

Trash dealership. Have you coming for cars that are not there. Customer service is garbage. I could tell by the GM response they let that happen often. read more

Horrible service I have spent $1300 for to find overheating issue and they wanted me to spend an extra $850 and still it wouldn't be confident it will fix the issue if was going to throw parts at it I would bring it to someone with reasonable shop prices there diagnostic charge is joke read more

This is the honest to God truth. I am a business owner and I never give bad reviews. I purchased a new Nissan truck and have hade nothing but trouble. Yesterday, I took my 2019 Nissan Titan to a reputable mechanic because it seemed to be sluggish. After doing a diagnosis, they called Nissan corporate and described the problem and Nissan said said it would be covered by the warranty and take it in to a dealer. I took it to Robbins Nissan and got a call several house later saying that it would Not be covered by warranty because my tail light was cracked. Again, honest to God... they told me that my busted tail light caused the mother board on the computer to fail and it would cost me over $11,000. Let me clarify... 1. I have a slightly cracked tail light that was taped and sealed. 2. I am still under warranty. 3. I was told it would be covered. 4. They told me it would be over $11,000, it was not covered by a warranty, and I also had to pay $320 for a service fee. 5. I called the owner of the very reputable Goody$#R shop and he said this is crazy because the fuses on the lights would have blown and essentially the service guys there are crooks. Buyer beware! Do not trust this dealership and especially the service department. They will rob you blind! read more

Lupe was very kind and helpful. He helps anyone who comes on the lot. We were passed up and ignored by a few salesmen but, Lupe came and helped right away. read more

Just tried again for the 12th time to have my email removed from their mailing list. I spoke with the Sales Manager who was a real jerk about it. His quote, "I get spam email all the time so can't you just delete it?" I certainly can, but I can do a lot more. I'm going to report them to the FTC, google and anyone else who will listen to me about the situation. All become some customer put my email address as their own: Thank you Chantee. read more

BUYER BEWARE! Found a car I was interested in on the robbins Nissan website. It listed a "robbins price" which prompted me to go to the dealership for a test drive. Liked the car and sat down to buy the car only to find out that the "robbins price" is a lie designed to lure you to their car lot. A salesman dressed in a light blue suit with lots of gold jewelry brought me an offer to sell the car with $2,000 of additions to the "robbins price." The $900 destination charge was not included in the "robbins price." Most transparent dealers include a link to the window sticker which shows the destination charge included in the msrp. This dealer hides this from you so they can add it to their "robbins price" when you arrive to test drive the car. They also added a $900 maintenance fee. This is for regularly scheduled work like oil changes and the work has to be done at their location which is impossible for me because I don't live anywhere close to Humble. Another addition was a $200 roadside assistance fee which I don't need. These fees were not negotiable and their final offer was over $3,000 more than the big fat lie "robbins price" plus tax, title, license and other dealer add ons which I did not even take the time to read. Never buy a car from robbins Nissan and always do lots of research to find the invoice price and any manufacturer incentives available. Know what you will pay before you test drive a car and be willing to walk out if they do not accept your offer.You may have to call the salesperson's bluff before you uncover the best price. I've had several salesmen accept my offer as I headed out of the car lot. read more

Poor quality, and an indescribable lack of customer service here. Maybe I was a one off but it's hard for me to believe that based on the overall purchase experience. 1.) The truck was not detailed. Had to return 2.) quality issues that are now being looked at/repaired by MOSSY NISSAN. 3.) Extremely slimy hassling to make a deal in savings. I put down 20K and they still managed to give me a poor deal. MOSSY NISSAN Is fixing this. I'm trading in the truck I purchased from here and purchasing at MOSSY. Believe it or not I'm getting a better deal. I also had a second negative experience when I returned to the dealership a week later to have my new vehicle detailed. 4 hour wait?? How? Everyone has bad experiences and jumps right into complaining about it. This isn't one of those. I legitimately don't ever want to deal with these folks again. They left a lasting negative impression and I hate to say it but it is what it is. read more

I looked online for a car that I was interested in and found one. Knowing with Covid and the chip shortage car are selling fast, I decided to call 5hr dealership to ensure the cat was available. When I spoke to Kim at the dealership (which by the way is no where near the actual dealership) I was told that the car was sold, but they had a never model for some way over priced amount. That was outside my budget, so I told them no thanks. About 10 minutes later, Kim called me back and told me that the car was not sold and set a time for me to come in and look at it. The dealership is 50 miles from my home, so on the way there I texted her to make sure the car was still there, and she lied and said it was. When I showed up to a very sketchy looking office, the car was of course no where to be found, but you bet the over priced one was. I left, and will never go back. If they say they have a car at this place, don't count on it. Classic bait and switch shop. Save your time and shop elsewhere. Here is the text screen incase they try to lie their way out of this. read more

Robbins Nissan - Proof of lies. - Car Dealers Near Me - Humble, Texas

I am at the end of the day impressed with your customer service. They do the right thing!

I just made my fist car purchase I definitely recommend this place Cameron and Will were excellent! They were very informative and made the whole experience very nice and smooth! read more

Tried buying a truck here, they ran my credit so much after I told them no. They proceeded with running it the next day. They lied and said that they knew someone with full coverage insurance for 150$ forever but it was only so I could take the truck out of the lot. I couldn't say I didn't like a truck because it was as if I was forced to buy it instead of helping me to look for what I want . AND THE PRICE THEY TELL YOU THE VEHICLE IS A LIE. Once they get you hooked they add 2k more read more

I must say if you go to robbins nissan Mr Michael Harris and mr Javier/ manager, you will not be disappointed because they are a great team together as well as having the best customer service attitude you can ask for. Being prior military I always look in to a persons character upon meeting them and they have passed with flying colors. I was able to buy my wife her dream car and not get pissed in the process. So thank you mr Michael and Javier for being generous and courteous to me and mines. read more

Dan should be fired. He was the most racist and disrespectful guy I've ever met. I turn my car in to get checked and was told it will take three business days and it took seven days and still nothing was done and plus Dan went on vacation in the middle of trying to help me and was no help at all. My feelings are truly hurt and I can't believe this. read more

Fiancé bought a diesel truck here and they serviced it (prior to us driving off with the vehicle) poorly by not applying the oil filter on correctly and did nothing to repair the vehicle after the damages that were caused by their service. We have had trouble with the vehicle since and they have yet to rectify the situation. We followed up with the dealership when they said an "investigation" would be done and nothing came of that because of this the vehicle now has major engine problems since purchasing this vehicle. read more

On my soapbox yes finally got someone to answer my phone about the horrible experience that I had at Robbins Nissan Humble Tx. Found out today they charge $150 to diagnose your car even with extended warranty. And yes they didn't even know that extended warranty is available through any Nissan dealer. read more

Great buying experience hats off to April Sales Manager and Darian sales consultant. This location had Rogue SV's on their lot to choose from and we bought the one we wanted on Saturday July 24, 2021. No hassle with extras and very pleased at this time. The new car buying experience was great. read more

If I could give 0 stars I would. I was completely furious with this place. We did everything over the internet, they pulled my credit and told me how much I needed to bring for down payment on the car I wanted. I asked them numerous times and they said the same thing. So, I was ready to purchase and went to the dealership. When I went there it was a COMPLETELY different story. I couldn't get the car I wanted. The one they told me to bring SPECIFIC amount for down payment. I really needed a car so I settled with a car. Little advice for anyone getting a car from here, DO NOT SETTLE. Just go somewhere else and get the car you originally wanted. Lesson learned. They just want a check. Update. Called the number provided from the "business manager" below a few times, a while ago and no one answered. I swear every where I go, whether it's another Nissan dealership to get a check up on the car I was tricked into getting because I got lied to.... or whether it's a friend in Texas I know looking for a car. I tell EVERYONE my Experience here which was HORRIBLE and I regret ever driving into this dealership. Should've went somewhere else. It's been a year now with the car and I'm still disgusted with the place and the person that lied to me about the car I came to get. read more

Today I was able to get a very first car, thanks to Jose Gonzalez. He was able to help me get approved. Jose made the process painless as possible! He was very friendly and easy to talk too. He was able to get me everything I Wanted in my first car. He explained everything to me step by step. I was never lost or felt like I was being robbed. Great service overall. read more

Looking at the Frontier for my son.....good selection on their lot. Arrived at the dealership and they were asking $6000 over advertised price? Come on....horrible. I understand the "fine print" on the advertisement/website....but this is ridiculous. read more

I had the service department replace the clutch on my Nissan Versa recently. My service rep was Dan. I caught covid and had to be hospitalized while they had my car. Being out of work forced me to use the money I had set aside for the repair for rent / bills. Dan was very understanding and held onto the car for nearly 3 months while I recovered, got back to work, and saved the money to pay for the repair (again). When I finally came to get the car it was fixed perfectly and ready to go. I am so grateful to Dan and the service team for how patient and compassionate they were! I would highly recommend them if you need to get your Nissan services! read more

Price listed was inaccurate. They immediately threw on a 3k vehicle reliability type of charge and then tried to sneak a longer term onto me for a lower payment per month. The interest rate was insane because I was somehow going be paying an extra 10k on a 26k purchase. Would not recommend unless you're trying to get scammed. read more