I recently needed a battery to be replaced under warranty. A gentleman named Dan seriously went…read moreabove and beyond to get me a battery. Mine was out of stock but he didn't give up and made sure I was taken care of. He was honest and needed his managers help on somethings but he was great that he did everything he could to help. Best service I have ever had at an auto parts store. They completely honored my warranty and didn't argue or anything. Just amazing service.

Wheel chair ramp is outdated and in serious need of fresh paint…read more This is an obvious trip hazard, and a lawsuit waiting to happen, over some overdue paint. Someone's toe could be a victim here, be aware!

This business was recommended by the dealership that we use who did not do hitch installs; it is a…read morebit out of the way in a not-so-great area of town but the service was fine, hitch installs came out cheaper than at another dealership, and although the shop setup is a bit unprofessional looking in the back, they got the install completed within the hour.

Just no. There's got to be another company in town and put a hitch on any vehicle... The fact is,…read morethese people were fantastic while they were making the sale, once the sale was made, it seemed to shift, and the customer service went downhill. The customer lounge is nice and it better be because the wait was lengthy, four hours. When I got my vehicle back the first time, immediately upon trying to drive away, there was a rubbing noise. Four people had to look at my vehicle to solve the rubbing noise, and he finally determined that the wiring was routed incorrectly, speaking of, the one connection that they make in the hood at the battery was crimped very poorly . I'm glad I got a hitch, but I would be happier to never return to this location. If you can go somewhere else, I would advise exactly that.

My husband and I went in to exchange some bad socks we had just purchased a few days before…read morereplaced. The "manager" told us the shocks were good and that's how they are made. He tried to upsell us to a pair of $400 shocks. We told him just to replace them and we will see. Shocks were replaced and have 100% improved the issue I had on my car. The manager was rude and condescending. I will never return to this location.

We needed a battery, so we stopped in. Larry was very friendly and had just what we needed. They…read moreeven installed it for us. Great service, good price.

This place was an absolute lifesaver today! Wonderful customer service and care was given to me and…read moreI am incredibly grateful! They were very quick and insightful. Travis was an absolute delight and I would bring my truck back here 10 times over!

I took my 2013 Cadillac into service at this particular business based on a recommendation…read more I am the second owner on this particular vehicle and she is originally from Baytown and was very well taken care of. My main concern was the shifter cable. So, let's get down to it. I first met with a young gentleman named Caleb CSR. Since I was a new customer, he thoroughly took down my information notes and so forth. He is very well dressed and was very polite. He was very accommodating in accompanying me to the dangerous Bay Area to show me exactly what was wrong with my vehicle.. I suspected the shift was loose. In my opinion. Caleb is a fine young man that has a bright future in front of him. Second CSR I met was John, believe is his name don't quote me though. John was very sympathetic and empathetic to my concerns and very accommodating. He generally seemed concerned for my situation.. In my opinion John is a very joyful man that really loves his job and helping people. Third person was Adolf .He was the technician that worked on my car. He was very gentle as he took her all apart and put her very gently back together and I know because I had a Hawkeye on him the whole time outside the dangerous bay area. He also wasn't hesitant to ask for help by the master technician JD, because it was an aftermarket part. would not ever be a perfect fit, but I was thoroughly completed to my satisfaction,and impressed that he got closer and tighter than I could even with my tiny hands. In my opinion, I trust my baby my Cadillac ATS with Adolf any day. Not my actual children, but my car.. Now.....JD, the master technician from what I observed. Honestly, what can I honestly say, brilliant needs no advertisement this man knows his sh@t .....period. Shout out to Dorian and Justin. And thank you, Jack Z from GSC for the recommendation. As always, your thoughts are gold. Sylvia Young-Friedsam Update-11-9 Down below. Thank Customer S. Such an original name. I think I might even name my first grandchild Customer. I guess that's the new trend. Gotta keep up with ya young folks here.

Love O'Reilly Auto Parts- The manager here was great help…read more Another one on 1488 had George , who was extremely helpful!! Will highly recommend these two for useful suggestions regarding brands and pricing of necessary parts. I am currently interested in mobile mechanics to get simple jobs done quickly and efficiently and inexpensively, compared to dealers and car companies, when time is. Factor and convenience matters!!

I used to buy only from Orielys for years, but I am done with them. I had a battery fail within…read morethe warranty period and they supposedly couldn't find it under my phone number so I went to Costco and bought one for half the price. My son's battery failed after 1 year and I went to this store with the receipt and they refused to warranty it so we are going elsewhere. O'rielly batteries are junk and they will not stand behind their warranty. To make matter worse the manager by the name Stephen was extremely rude and I am done with Orielys.

they are honest until they get the chance to mess you over. was a loyal customer until I was…read moredeceived with a fake radiator leak that cost me $800.

Do not go they ate not honest over charged me for a tube up and then quoted me one amount and then…read morechanged the price to change an ac motor to $600 the part costs $100 and it is literally 3 screws to put in an ac blower. Over charges and is not honest. DO NOT GO HERE YOU WILL HAVE MORE IDDUED WITH YOUR CAR WHEN YOU LEAVE!

Today was all about my new car and getting sunglasses for it and puddle lights. Dalton was very…read morereceptive and welcoming. There were questions he could not answer so he went and got his technical staff. I had called another establishment earlier in the day and was going to go get the ceramic film put on my car there but decided to do a one stop shop here. They honored the price I was quoted, and they were honest and told me the puddle lights I had acquired were not the right size, although they could have retrofitted the pins for me. It would not have done any good as the lights were the wrong size. I consider these guys experts in their field, it's hard to find honesty like this. Daniel applied the film and was very professional. I am so grateful to him and Constantine whom provided technical support as to the lights and eventually on the Internet comparing and founding some. Car Toys at this location is amazing, Top-notch service and quality products! Great value! Thx, again! **Hello Chris!!!

purchased an alarm for my vehicle. I was told it was properly installed. However, I had to return…read moreto this company on 3 different occasions for issues related to my alarm. Today modifications were made to the original system. I spoke with the manager Sean in person regarding my experience . He gave no feedback and look like a deer in the a car's headlights when I explained to him my experience. He never asked me my name or pulled up the service completed by Cartoys company. He is incompetent and should be replaced or retrained in basic customer service . I would not recommend anyone to go there for service. The technicians were competent.

Really great car-buying experience here. Our salesperson Austin was really patient, kind, and…read moreworked to get us a good deal on the car we wanted. The actual dealership is very pretty and aesthetically pleasing inside. My only qualm is that there's no snacks or food at all - just water, coffee, and soda.

Brianna, the other thing I did not like, was that the car had a low tire light lit up on the dash…read more I asked if they could check the air pressure. They did not. Your salesman told me that they had limited shop techs there and didn't have time. The real problem is not only did it have a low tire, but it also has a bad TPMS sensor on the wheel. He knew this and did not want to tell me. I would have appreciated a bit more honesty. The guy knew I was buying this car for my son. But yet, he let us drive off from your lot with a low tire and a bad TPMS sensor. They are only $60. What's $60 for someone's safety. Especially a VALUED CUSTOMERS safety. Or a teen drivers safety. Is this behavior just your one salesman or is this the way Northside treats all of its customers. The salesman's name was Donnie. Just to clarify. I don't want anyone else taking the blame of this review. The star rating on this has been changed for the reasons above