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Space City Toyota

2.1 (172 reviews)
Closed Closed
Updated 2 months ago

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Free bottled water
Annalisa P.

Unfortunately, the rainy Houston weather totaled my newer car, so I started searching for another Toyota Crown. I had my preferences, especially for a white pearl finish, and came across a 2025 Toyota Crown listed as corporate-used with only 910 miles and Toyota Gold Certified. It wasn't the Windchill Pearl color like my previous 2023 Crown, but it had great upgrades, a beautiful finish, and the dark interior I wanted. I inquired online and was quickly contacted by Marcus Stewart in sales. Knowing the car might sell fast, my dad and I headed to Space City Toyota (formerly Tejas Toyota off 59 in Humble). While the dealership was easy to find, the correct entrance was a bit confusing--sales is further down, near the end. Inside, the Space City theme was fun, and the open lobby had a few vehicles on display. After checking in for my noon appointment, Marcus greeted us after a short wait and brought the car around for a test drive. I loved it. I'm a creature of habit and felt at home driving it, especially since my last car lasted 20 years. We negotiated for a while, and I opted to finance through a credit union for a better rate. Unfortunately, the finance manager, Edward Rodriguez, wasn't very personable and gave me a bill of sale with incorrect numbers, raising the price. Thankfully, Marcus corrected it quickly while I was already at the credit union. I won't buy a car unless the numbers match, so double-check everything--especially in financing. Even the credit union had to follow up for clarification. When I returned to sign paperwork the next day, everything was saved onto a USB drive instead of printed, which I found efficient, as long as you don't lose it. The entire process (test drive and negotiations) took about 5 hours. I noticed a small scratch on the passenger door, and Marcus had a paint pen in the exact color mailed to me free of charge. However, it took the full 6 weeks to receive my plates and registration, something I had to follow up on with both the dealership and the Texas DMV. Also, the detailing was rushed. They cleaned only some of what I pointed out. Once my app connected to the car, I saw the tires were significantly overinflated, likely from transport. I visited Firestone to fix it and noticed an unusual psi reading in one tire. It was a small needle leak which I patched at Discount Tire in The Heights. Please check your tire pressure before leaving the dealership. It's important for safety. Marcus stayed responsive throughout the process and answered all my questions. He even helped my dad, who was also car shopping. A few months later, my dad purchased a stunning 2025 hybrid Sienna in pearl white with just 10 miles on it. Marcus even called to thank me for the referral. While my experience wasn't perfect, especially in the finance and detailing departments, Marcus truly made the difference. I've dealt with several Toyota dealerships in Houston (Fred Haas, Joe Meyer, Don McGill, etc.), and Marcus' service stood out. If you're shopping at Space City Toyota, ask for Marcus Stewart. He's the reason I'm giving this location 3 stars--they had the car I wanted, and Marcus provided exceptional customer service.

Noah's business card.
Tiffany M.

Noah was amazing. I've been to this location before the name change and they've never offered me a loaner. This was the best service I had here. It was a true pleasure doing business and I will definitely come back for service on my Toyota. I walked and was immediately taking care of which is highly appreciated in our busy lifestyles.

Always get great service when bringing in my 2025 Camry. Only complain would be they are not reporting my service to car fax which could effect my resale i'm already looking into getting the 2026

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7 months ago

Wish i could give a lower rating title clerks are lazy need to be fired asap they can't furnish titles for their used vehicles

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Review Highlights - Space City Toyota

The initial encounter was with Harold Roy over the phone who was attentive from the start.

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Texan Dodge Chrysler Jeep Ram

Texan Dodge Chrysler Jeep Ram

(238 reviews)

IAH Airport Area

Update: Awhile back ago I talked about how Texan Dodge…read moreChrysler Jeep Ram f'd me over when it came to getting my van registered & titled. Taking longer than 4 months! Well after complaining I finally got the title & registration! I'm still waiting on my plates since Oregon has to make the Disabled Veteran plates but I got a temporary Oregon plate to last me until my real plates come in! Not only that but the dealer admitted their fault with not being transparent & not keeping me updated or my lien holder updated on the title & registration. They personally walked the temporary tags & registration to my mothers house & gave me $200 worth in gift certificates which covered the cost of them using the 3rd party to do my titling & registration in Oregon. It's sad it had to get to the point where I had to report them to the DMV & BBB plus put them on blast with reviews for the general manager to get involved (while still being a bit rude to me) & make their titling department do their job but I'm happy it's pretty much resolved & I'm now able to drive up to Oregon! I'd suggest if you buy from them that you title it in Texas. They are not great with out of state titling & registration.

Damage paint job and bent pinch welds. They didn't even do the job right they left the exhaust…read moreloose causing it to rattle. To make it even worse I had a custom front license plate made for the front and that got damaged as well so bad that I had to get rid of it. Not recommending this place to anyone.

Parkway Family Kia - Karina working!

Parkway Family Kia

(180 reviews)

Kingwood

I'm sitting in the lobby writing this review. From the initial inquiry about the vehicle to the…read morepassing of the keys, it was a great experience. Overall, Myles, my salesman, lead the way to get my deal done and create a streamlined in store car buying experience. Thanks again Myles and team at Parkway Family

The Service Department is a joke. They have online scheduling for drop off. But we didn't do…read morethat. Instead we just drive in, they had time according to the schedule. It was for an extended warranty issue for airbag light. All diagnosis time is covered under warranty at .2 of an hour (listed in the NTSB document) but the service writer says it has to be under certain protocols and if not then they could charge us to the tune of $245. I said fine we can argue about that later. Then she says, even though I have the code printed they have to do their on diagnosis, I say I understand... Then she says it will be 3 to 5 DAYS until they can diagnose it and if they have to order parts it could be longer to get repaired. Under warranty it is only .2 of hour or 12 minutes of time for diagnosis. I say schedule me for three days out and I will bring the car in when your ready then, she says no, that isn't how they work. Other cars could come in, I say but I would be in on the schedule. She says we don't have a schedule for diagnosis. Just drop off. I tell her you aren't keeping the car for 5 days for a .2 tenths of an hour diagnosis time that is fundamentally silly and absurd. There is no understanding on her part, no let me see what I can do. They want to hold the car forever and I am sure had I left it they would have charged for diagnosis even when the warranty says diagnosis is covered, regardless of the cause of the light. If their techs can't read a scanner in 5 days I'm pretty sure I wouldn't want them working on anything else anyway and the service writers show attitude just like others. No reason to ever go back.

Randall Reed's Planet Ford in Humble - Service department broke the sunroof, and didn't say a word about it. It worked fine at test drive.

Randall Reed's Planet Ford in Humble

(212 reviews)

I normally do not like dealerships. Most are known for shady business practices and false service…read morecalls. I took in my 2007 Ford Mustang out of need for service but approached it with my guard up. Denisha Dickey is the front lines to service department and she approached me with kindness and a smiling face. Denisha rapidly tended to my car and forewarned it may be a 7 day service period. Two days later my car was ready. I don't know what the employees of Planet Ford in Humble were drinking but it was out of a Disney movie. Denisha's boss shook my hand and even introduced me to the general manager, John Centner. I wasn't there to buy a car but just service on an old mustang. On my way out, a sales manager named Martin Rivera simply asked if I was taken care of. I gleefully said yes and thank you for asking. Mind you, I've never been here before. I know no one is perfect but I cannot believe that these folks dispelled my prejudices of most car dealerships. No one pressured me to buy a car however if I decide on a Super Duty, I'll head to Randall Reed Planet Ford!.......I did NOT get paid to write this review either!!!!!! Happily, Virgilio Davis

THEY SCAM PEOPLE!!…read more We took my car in here to get a tune up. They called to tell us that my spark plugs are seized and I had coolant leak going into the engine head which can cause corrosion inside and messed up my engine head. Keep in mind my car was up-kept in all maintenance and my check engine light just came on, so this was odd. I've had no signs my car was not running properly They said I need a whole new engine and quoted us $14,000! Then offer to buy my car for only $5000 and try to get us to buy a new car from them. I try to look at all options, I was pretty upset and confused on how this happened. They basically told me my car can blow up anytime. While we looked into buying another car, they dare ask me " do you need to sell that car?" Like you want me to buy a new car and keep making payments on the one you just told me would blow up on me and my kids anytime? I just had a newborn that's not even a week old. Which they knew and still tried to scam us. I could not afford to pay for a new engine or really buy a new car. Finally, we decide to take my car to another maintenance shop and tell them what was told to us by ford. The owner of this shop was very confused and said that doesn't make any sense. He takes a look at my car and was able to switch out my spark plugs, coil packs, and topped off my coolent. ALL IN A DAY! Nothing was wrong with my engine like Ford told us. They were trying to scam us out of $14000! Or possibly even more if they would gotten the sale on us for new car plus causing me to be $10000 upside down on my payments because they wanted to buy my car for only $5000. (Which apparently would blow up anytime") probably to turn around and sell it for so much more. To do this to people is absolutely insane and disgusting. You saw a person who just had a baby and tried to exploit them. Do not go here for anything.

Robbins Nissan

Robbins Nissan

(116 reviews)

I was trying to buy a Lexus IS350C with a certain color combination, and this lot just happened to…read morehave one. I live in California, but I didn't want to fly into Texas to buy the car and drive it back. I was very nervous & apprehensive about buying a car sight unseen. My experience could've started off better. I was interested in this car and several other cars at various lots across the country. They dropped the price of this car from 23k to 21k, and that was the push I needed to start the negotiations. Once I was alerted about the price drop, I emailed the sales rep who had been contacting me to ask what the total price out the door was. I knew I wouldn't have to pay tax until I brought the car to California. The sales rep emailed me back with a quote of 23k+. I was confused because the price had literally just been dropped to 21k the day before. I wrote an e-mail back asking for an itemized price sheet and my email went unanswered. At this point, I was about to lose interest in this car and start pursuing other deals. I decided to place one more call to the dealership to get some clarity on the price. I spoke to Edwin, he listened to my concern, and the following day I was contacted by a salesman, Brandon R. It was annoying being bounced around, but in hindsight, I'm happy they assigned Brandon as my salesman. I don't need to be "sold" on a car. I know what I want, and I was willing to pay the asking price after the price drop. What I needed was an honest salesman who would not bullshit me about the condition of the car just to make a sale. I understand that a used car will not be perfect, but I do not want to give them 21k cash and then find out later they were hiding defects from me. Brandon was very reassuring, and he sent me pictures of tiny defects like a scratch on the leather seats, minor instance of curb rash on one of the wheels, etc. I REALLY appreciated him doing this. This proved to me that he was honest. I have hired over 500 salesmen in my life, what the bad salesmen fail to understand is that honesty is the best policy. If the buyer feels like they can trust you, they are more willing to accept minor defects on a car or whatever it is you're selling. Throughout the process, Brandon was there when I needed something answered. It rarely took him more than an hour to get back to me, even on his off days. I had his cell # and was able to text/call him anytime I had a question. He did not write me off, he genuinely wanted to make the sale, and do it the right way, so I had no reservations buying from him. When my car came in, it was in really good condition, and I was happy with my buying decision. I am going to send Brandon a thank you gift for doing such a great job. I cannot comment on anything regarding this business except for the salesman I worked with, but there is no doubt in my mind that he deserves 5 stars for his work on this sale.

I had a very negative experience with the manager during negotiations. Rather than keeping things…read moreprofessional, they wrote a large, passive-aggressive message across the paperwork while we were still discussing numbers. It came across as dismissive and borderline confrontational, instead of someone trying to earn my business. That kind of behavior is completely unprofessional and made me decide to walk away. I would not recommend this dealership based on how negotiations were handled.

Space City Toyota - car_dealers - Updated May 2026

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