I had seen a Tahoe online that I wanted at Space City. Granted this is a Toyota dealership but the Tahoe had everything I was looking for. I went in on Tuesday afternoon and the salesperson went with me on a test drive, didn't pressure me, which was nice but also didn't respond to my later calls for information. I was disappointed but went back in on Thursday because I wanted the Tahoe. Isreal and his team gave me another test drive, told me new things I didn't know about the Tahoe and made me feel like a valued client. Lucas was my finance manager and was straight forward in what he could provide for my needs. I bought the Tahoe and warranty package. Update: I called Isreal last week to let him know one of the license plate screws in the back had fallen out and the plate fell and put some light scratches on the plate (it was not gouged). I went in today and they buffed out the scratches and Isreal put new screws in. I had some concerns about the sunroof rattling and he let me know that my Tahoe was still under warranty with Chevy which was reassuring. Customer service after the initial purchase is impressive in my book! I upgraded my review to a 5 star. read more

Thee worst car dealership in USA. See my other review. Worth driving to Toyota South Austin (Salesman "Rito" to save $8500+ below MSRP on a Grand Highlander Hybrid Limited that was completely loaded. I also belong to Costco which helped, but that's an annual membership that's worth it. Merely ordered from Rito via the phone. Waited about six weeks and met for the first time this week and drove car back to Greater Houston area home. $8500/6 hours driving = $1400+ per hour. Guess some people don't care about $ and being TOTALLY lied to. read more

This is a place that I will have to adjust my ratings once I purchase a vehicle from them. I use this particular dealership for their service department. One thing that I really like about this place is their utilization of technology. Setting an appointment happens via a phone call and a really user friendly AI system. Confirmation for the appointment is sent via text message. When you check into your appointment, they send a URL link, via text, that gives you a real time status update of your services. They even, sometimes, send you a link to view a video of what the technicians saw during your maintenance and inspection. You also get email alerts showcasing the same stuff. The inside waiting area is spacious and have basic hydration available to you. The service people seem to always be in a good mode, and you will be greeted many times while there. I think the use of technology brings them from an average dealership rating. 4 stars is warranted for the service department. When it is time to buy another vehicle, I'll let you know if they are snake oil salesmen! Ask if they have the oil change and tire rotation special available. 3 services for a really low price. Side note: If you play Pokémon Go, this location currently has 2 pokestops. read more

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Unfortunately, the rainy Houston weather totaled my newer car, so I started searching for another Toyota Crown. I had my preferences, especially for a white pearl finish, and came across a 2025 Toyota Crown listed as corporate-used with only 910 miles and Toyota Gold Certified. It wasn't the Windchill Pearl color like my previous 2023 Crown, but it had great upgrades, a beautiful finish, and the dark interior I wanted. I inquired online and was quickly contacted by Marcus Stewart in sales. Knowing the car might sell fast, my dad and I headed to Space City Toyota (formerly Tejas Toyota off 59 in Humble). While the dealership was easy to find, the correct entrance was a bit confusing--sales is further down, near the end. Inside, the Space City theme was fun, and the open lobby had a few vehicles on display. After checking in for my noon appointment, Marcus greeted us after a short wait and brought the car around for a test drive. I loved it. I'm a creature of habit and felt at home driving it, especially since my last car lasted 20 years. We negotiated for a while, and I opted to finance through a credit union for a better rate. Unfortunately, the finance manager, Edward Rodriguez, wasn't very personable and gave me a bill of sale with incorrect numbers, raising the price. Thankfully, Marcus corrected it quickly while I was already at the credit union. I won't buy a car unless the numbers match, so double-check everything--especially in financing. Even the credit union had to follow up for clarification. When I returned to sign paperwork the next day, everything was saved onto a USB drive instead of printed, which I found efficient, as long as you don't lose it. The entire process (test drive and negotiations) took about 5 hours. I noticed a small scratch on the passenger door, and Marcus had a paint pen in the exact color mailed to me free of charge. However, it took the full 6 weeks to receive my plates and registration, something I had to follow up on with both the dealership and the Texas DMV. Also, the detailing was rushed. They cleaned only some of what I pointed out. Once my app connected to the car, I saw the tires were significantly overinflated, likely from transport. I visited Firestone to fix it and noticed an unusual psi reading in one tire. It was a small needle leak which I patched at Discount Tire in The Heights. Please check your tire pressure before leaving the dealership. It's important for safety. Marcus stayed responsive throughout the process and answered all my questions. He even helped my dad, who was also car shopping. A few months later, my dad purchased a stunning 2025 hybrid Sienna in pearl white with just 10 miles on it. Marcus even called to thank me for the referral. While my experience wasn't perfect, especially in the finance and detailing departments, Marcus truly made the difference. I've dealt with several Toyota dealerships in Houston (Fred Haas, Joe Meyer, Don McGill, etc.), and Marcus' service stood out. If you're shopping at Space City Toyota, ask for Marcus Stewart. He's the reason I'm giving this location 3 stars--they had the car I wanted, and Marcus provided exceptional customer service. read more

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Noah was amazing. I've been to this location before the name change and they've never offered me a loaner. This was the best service I had here. It was a true pleasure doing business and I will definitely come back for service on my Toyota. I walked and was immediately taking care of which is highly appreciated in our busy lifestyles. read more

Space City Toyota - Noah's business card. - Car Dealers Near Me - Humble, Texas

Drove three hours from Austin to Houston for my husband to test drive his dream truck he has been researching for six months. We were in communication with this dealership about this specific truck for weeks. It was finally ready after a recall fix, texted that we were driving in. When we got there thats when they found out a deposit was put down on the truck THE NIGHT BEFORE. No message, call or email was sent to us before we made the three hour drive. Tried to get us a deal on a brand new truck but it was not worth it. Then told we were going to get a full tank of gas for the travel... waited for 30 minutes on that. Gas tank empty and a whole Saturday wasted. read more

We purchased a 2024 Volkswagen and were told it had been fully inspected with supporting documentation. Soon after, we experienced issues that should have been caught prior to sale. After leaving a review, the general manager reached out and met with us to resolve the situation. During that meeting, a clear resolution was discussed and presented as the dealership's plan to fix the issue. Unfortunately, the dealership did not follow through and later retracted what was agreed upon. This left us with an unresolved issue and a very disappointing experience. They are very dishonest. Save yourself the trouble and go somewhere else. read more

Customer service and communication is horrible, as well as their HR people!! Service rep constantly saying I'm sorry I didn't call you, I've been so busy...NOT my problem!! They pressure you, lie and give incorrect estimates. Management doesn't seem to care about customer service because even after speaking to them, the service rep continued saying I'm so sorry I didn't call...I was busy‍ I finally switched to Fred Haas Toyota. A much friendlier, relaxing atmosphere, professional dealership. read more

I came in here on a Friday night looking for a used or certified pre owned. I spoke with Noe Rivas, who gave me some numbers and took me on a few test drives. I came in with a couple VIN numbers on used 2016-2020 Camry's. I ended up getting an offer on a used 2017 Corolla which was almost the cost of a new Corolla. I explained this to Noe and Temo the manager, and after some negotiation, was offered a 2026 Corolla at a good deal with a low down payment. I told them I would sleep on it and shop around. So I did. I went as far as Baytown, autonation and couldn't get a good offer with LOW apr, despite me having good credit. I followed up with Noe on Saturday an hour before the dealership closes asking if it was still available, he wasn't even in office but he answered and drove from home to dealership to finalize everything. Very dedicated individual. He stayed until 10 PM to finalize everything and walk me out. Angel Ixcol in finance really broke everything down for me and was extremely transparent the entire way. These guys will make it happen, just know what you want and the market value of what you want, they will give you the CARFAX and whatever you ask for regarding the vehicle. Like any other dealership you should always negotiate if you know there's a better offer, but I would recommend this dealership. They were very patient and worked with me. I took a 2026 Corolla off the lot with 90 miles on it AND a good warranty package and fixings. I'm satisfied with my experience at Space City Toyota. read more

Terrible communication! We bought a used vehicle but everything has been a complete run around and lie. Vehicle wasn't even washed or detailed, lied about fixing the break job, -we ended up having to spend over $1000 on a break job- which they said they fixed!-they even listed on the invoice they fixed it! You can't get anyone on the phone, took over 45 days to get the registration and that was with us calling over and over. Every problem we had was a complete run around to get handled and never did get handled. When you do finally get someone on the phone, they are trained to be upbeat and act as though it's no problem as to what you're calling about but you never do get a direct answer for help. We have bought about 15 vehicles and this has been the worst experience ever. Wish I could give them zero stars. read more

Be very cautious when buying used cars from here. I purchased a used Toyota back in August that my salesman had consistently reassured was in good condition. I told him I was already not confident in buying a 20-year-old car, but he assured me it was a great choice. Four months later, my engine failed completely. Two independent mechanic shops confirmed total engine failure. I emailed my original salesperson and got no response. I eventually went to the dealership and all the managers I spoke to offered no realistic help. They suggested leasing and financing options, but nothing that actually helped my situation. They also offered no meaningful trade-in value for the car that I purchased just four months ago. My new salesman David was great and did all he could to help. The rest of the dealership let me down. I suggest considering other dealerships in the area. read more

I had a very frustrating experience due to poor communication and lack of professionalism. I test drove a truck last week and, once I decided I was ready to move forward, I called to confirm the vehicle was available and had my credit run. I was told there would be no down payment and that they could keep me close to the payment I wanted. Based on that, I let the salesperson know I would be coming in later that day to sign the paperwork. I texted around 3:30 PM confirming I would arrive between 5:00-5:30 PM, and he acknowledged it and asked me to let him know when I was on the way--which I did. When I arrived at the dealership and asked for him, he informed me the truck had already been sold and immediately tried to show me a different vehicle. What made this even more frustrating is that the vehicle was still listed as available in their online inventory at the time I arrived. A simple call or text would have prevented a wasted trip and an unnecessary credit inquiry. This could have been avoided with basic communication, which should be the bare minimum when a customer's credit and time are involved. read more

Always get great service when bringing in my 2025 Camry. Only complain would be they are not reporting my service to car fax which could effect my resale i'm already looking into getting the 2026 read more

Space City Toyota - Car Dealers Near Me - Humble, Texas

We bought a Traverse a couple months ago and we forgot to check the AC and heater. When you turn them on there is a terrible exhaust smell. I was told it's coming off the engine. I'm very unhappy with the purchase. read more

I am a current Toyota owner and entered this process in good faith intending to remain loyal to the brand. Unfortunately, my experience with Space City Toyota reflects a serious breakdown in transparency, vehicle verification, and sales management oversight. This transaction began on December 4th. From the very beginning, I clearly communicated three non-negotiables to every representative involved: 1. I would not be upside down 2. My payment had to be under $600 3. The vehicle had to be a clear upgrade I worked with Jobany (internet sales), Marcus, and Jariz in person. Later, David Hardy (Sales Manager) was also involved in management-level discussions. By the week of December 29th, I was told I would be moving from my 2025 Toyota Tundra SR CrewMax into a 2026 Toyota Tundra SR CrewMax, at a higher vehicle price but a lower interest rate. I was also told multiple times that the truck included a 7-year / 100,000-mile warranty, which was presented as part of the incentive to complete the deal by December 31st. Based on those representations, I made two separate trips to the dealership -- each requiring a 75-minute drive -- and spent over 7 total hours on site. On December 31st at 9:20 AM, I returned specifically to finalize the transaction. I completed finance approval, signed paperwork, and was handed the keys. Only at the point of delivery did I realize the vehicle was actually a 2026 Tundra Double Cab, not a CrewMax. My sons could not fit comfortably in the back seat. This was a downgrade from my current truck and completely contrary to what had been represented. When I raised the issue, I was told by Jariz and management, "you looked at the car." At that point, the deal had to be completely unwound. The plates were removed from the truck I had just purchased, reinstalled on my original truck, and I waited an additional 30 minutes to get my 2025 Tundra SR back. This transaction should never have progressed to finance approval or key delivery with the wrong vehicle configuration. It reflects a lack of internal verification, disclosure, and management control. I believe Jariz has potential as a sales rep, but she needs coaching and stronger leadership support. Quoting incorrect details, showing the wrong vehicle, and allowing a deal to reach delivery without proper verification is unacceptable. I wanted to do business with Space City Toyota. I came ready to buy. I showed commitment through my time, travel, and signed paperwork. Unfortunately, the outcome speaks for itself. I emailed the managers and leadership team at space city and got no response and an Amazon gift card that has expired . If you are shopping here, verify everything -- cab size, VIN, warranty, and deal structure -- before you ever enter the finance office. read more

My husband just bought a car here. Douglas was our sales person and did a great job. Finance guy Roel "taco" was very friendly and worked with what he wanted. read more

Ive tried to buy from this place for 20 years and finally reluctantly pulled the trigger. Huge mistake. I had a $3000 fee added on when I arrived at finance for a "protection package" that they couldn't even explain what it was. They will do anything under the table that you may not notice. do not trust them. Ever. You've been warned. read more

I went to the dealership to have my first free oil change on Monday. Since my car was at 30,000k miles I was upsold on a "recommended" brake fluid replacement and fuel injection service and walked away $550 lighter. Ever since Monday evening I've been in a funk--upset for having been upsold on those two services. I fell for it hook, line and sinker. It's a new car for me and I want to take good care of it so I acquiesced. When I got home I did some research because I can't believe I spent that much money. The overwhelming consensus is that the fuel injection service (over $300) did not need to be done--especially at that mileage. In fact, from what I read no one was even recommending that that service be done. (The brake fluid replacement did have more support online.) Sadly, neither one of these services even show up in Toyota's maintenance manual for my Prius. So the dealership recommends that these services be done at 30k miles to get your money, but Toyota itself doesn't recommend these services in my Prius manual as part of their maintenance guide. Some guy's Prius had over 300,000 miles on it and I think he said he was on the original brake fluid and hadn't had his fuel injection equipment serviced. Tough lesson that cost $500 to learn. Won't happen again. Will definitely be saying "no" or researching proposed services or maintenance to see if they are actually recommended or part of the maintenance guide or if they are just an opportunity for me to part with my money. read more

About three months ago I purchased and installed front rotors and brake pads on my Tundra. These rotors have lifetime warranty against warping and cracking, and of course they are not OEM. I started hearing some squeaky noise three months later, and the truck was due for a recall at that time. I took it to that space city on 59 for the recall and to check the noise. It took almost 3 hours to upgrade the screen software, which Jose said it takes time because of the internet connection/speed being very low, and their technician Austin marked the front brake pads as they was less than 20% remaining in them, recommended to go back to the OEM rotors and pads ($700). I got a second opinion on the life left in the brake pads, and they both came at 11mm (brand new pads are normally at 12mm) I'm attaching pictures of space city's report, and pictures of front pads 3 days after from another source! First, I don't understand why they don't have the software upgrade downloaded on a USB drive, then plug and install it in seconds or even minutes to hundreds of cars!!! We're not in stone age anymore, it's 2025!!! Second, I don't know why they have to lie about facts just to make money, but I highly do not recommend them to anyone, as they are lacking honesty and would lie to your face just so they can make some money!!! read more

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Everything seemed fine until a mystery charge showed up on my credit card a week after returning a rental at Space City Toyota. Upon investigating, I was informed it was for 'pet hair'. Interesting, since no pet was in the car and it was only used to commute to work for 3 days. I asked for pictures and was sent a few of the backseat which didn't show anything of note and a grainy video that showed minimal debris, if any. I was never contacted or informed of anything from them and they have been wholly uncooperative in trying to resolve this matter. Bottom line, just do not rent from them. read more

I visited this dealership twice with my mother, and both experiences left me extremely disappointed. First Visit - Toyota Corolla I originally came in for a Toyota Corolla listed at around $22,000. They negotiated $500 off and offered $23,500 out the door. The car didn't have Blind Spot Monitoring, so we decided not to buy it. That visit was fine overall. Second Visit - Toyota Camry A week later, I found a Toyota Camry listed on their website for about the same price (~$22,000) and returned to the same dealership. This time, I worked with Jaydon Washington. Right away, things felt off. I asked Jaydon how long they had the car, and he told me they got it two weeks ago. I had already checked the Carfax before coming in, and the car had been on their lot for two months. That was the first red flag. After giving him my ID and test‑driving the car, we sat down to talk numbers. Jaydon came back with a huge first offer: $28,000 for a 2025 Camry with 40k miles that had been a rental. I made it clear that I didn't want any add‑ons or gimmicks and offered $22,500 as a starting point since the car was listed for $22,000. We spent three hours and a half there while Jaydon repeatedly "went to talk to his manager" every 10 minutes and letting us wait. At some point, we waited more than we talked. Eventually, he returned with his manager, Marco, who immediately approached us with an arrogant attitude. They offered $25,000 out the door, and Marco refused to go any lower. I explained that it's unfair to advertise low prices online just to surprise customers with hidden fees in person. Based on the listed price, I expected something like $22,000 + ~$2,000 in normal taxes and fees -- around $24,000 max. Instead, Marco added a $2,000 "security fee" for a GPS device I did NOT want. When I countered with $23,500, he dismissed it and repeated $25,000 flat. What bothered me most is that a week earlier, when negotiating the Corolla, they were perfectly willing to remove all the extra fees, including the GPS. But suddenly, for the Camry, they "couldn't" remove anything. The inconsistency felt dishonest. To make things worse, Jaydon never returned my ID when I left. Days later, when I needed it, I realized it was still at the dealership. I called him, and instead of addressing the ID immediately, he asked if I changed my mind about the Camry. I told him no -- going from $22,000 to $25,000 is outrageous. He said he might be able to get the price down to $24,000 (still not negotiating a single dollar off the actual car price). I declined. He told me he'd call me back in five minutes to confirm whether they had my ID. He never called. I had to call him an hour later, and only then did he say they found it. I had to drive back to the dealership again just to retrieve something they should have returned in the first place. I left this dealership feeling disrespected and misled. They advertise low prices online to lure customers in, then add hidden fees and pressure you once you're there. The attitude from both Jaydon and Marco, the dishonesty about the car's time on the lot, the inflated pricing, and the mishandling of my ID all made this a terrible experience. I do not think it is fair to waste people's time like this, and I would not recommend this dealership based on what I experienced. read more

My husband spent a week calling, messaging, and chatting on line with the dealership. All he wanted to do was schedule our Toyota for an oil change. After the run around for a week, and promises that someone would call back, he gave up. He has an appointment scheduled with Fred Haas. read more

If you have to go..but Space City Toyota is not the Dealership I would recommend...I found out when you take your car in for repairs (toyota parts) they charge you higher than retail prices. There response to my insurance adjuster when he asked Lamarko why the parts used were priced above retail? His was response was its Extended Price. Im looking for a new Toyota Dealership to take my vehicles for service...Charge me more because you can...there's no such thing as loyal customers anymore. read more

Took my vehicle in for the service - that was included in my vehicle purchase-- got an email and call that everything was complete-- get home and OIL CHANGE REQUIRED pops up on the dashboard-- representative says to reset in settings-- shouldn't that be done at the location-- now I'm wondering if it was really changed- was told a manager would call it is the next day and no one has called-- even replied to the email that was sent-- no response - not even from the general manager-- POOR SERVICE-- don't bring your vehicles to this location read more

Space City Toyota - Service alert - Car Dealers Near Me - Humble, Texas

I had a very disappointing and unprofessional experience with Lucas Calvacanti and Space City Toyota. I was ready to purchase a vehicle and had already taken steps to secure insurance and everything needed for the sale. Lucas, however, was going to be off the next day and insisted that I wait until he returned to buy the car so he wouldn't lose his commission. I was off work and could have easily come in that day, but Lucas reassured me multiple times that he had spoken with his boss, and the car keys were locked in his desk to hold the vehicle for me. I trusted his word and didn't go to the dealership. The next day, someone from the dealership called around 10 AM to confirm I was still coming in. Then by noon, Lucas's boss called and told me they were planning to sell the car. I explained what Lucas had told me, but apparently, none of that mattered because the vehicle was sold out from under me. This was not only extremely frustrating but also cost me money since I had already set up insurance for that specific car. This was wrong, and the level of unprofessionalism was shocking. I would not recommend working with Lucas or Space City Toyota. If you're considering this dealership, I suggest going elsewhere--somewhere your time, money, and trust will be respected. read more

my daughter and I had a dissappointing experience ourxhasing a used vehicle from this dealership. the salesperson, K Hughes, was wonderful to work with - but the sales manager, finance team were NOT. Buyer beware! We came from Louisiana to purchase this vehicle. The price changed after we had agreed on a price, then 20 miles from the dealership- a warning light came on. We took it to home dealership and found out Space City hired a third party to replace a windshield- which was not installed correctly. Salesperson fought to get reimbursement for us having our dealership redo the work and now they are ghosting me on returning emails or phone calls. Not a trustworthy dealership. There were other issues that I won't go into, but just know I DO NOT RECOMMEND read more

For the most part, we had a good experience with our vehicle purchase. However, here we are--two months after the temporary tags have expired--and my wife still has not received her permanent plates. She has called on three separate occasions, and today I decided to call myself. Each time we've contacted your office, we've been transferred to voicemail and have never received a call back, despite clearly leaving our names and numbers. To make matters worse, the front desk operator always seems rushed to get us off the phone and doesn't take the time to actually listen to the information we're providing. Frankly, this comes across as disorganized and dismissive. The only explanation I can come up with is poor management--there appears to be little awareness of how overwhelmed your staff might be, and responsibilities do not seem to be properly delegated. I can understand one or two missed follow-ups, but four? That's completely unacceptable in any profession, especially when it comes to something as basic and important as vehicle registration. We expected more. read more

Wish i could give a lower rating title clerks are lazy need to be fired asap they can't furnish titles for their used vehicles

I had a disappointing experience at Space City Toyota in Humble while attempting to purchase a vehicle for my father. On Monday 4/7/2025, I agreed on a sale price with the salesperson, Dwayne M. I even spoke with Cedric from financing (F&I) and confirmed if I went home to think it over that this agreement would be good for 30 days. However, conveniently, when I returned on Wednesday, 4/9/2025 ready to move forward, I was told the paperwork had been lost--a concerning red flag. However we went back over what was in it with Dewayne who then went to talk to his manager, and when returning he informed me that I would need to wait for the pre-owned sales manager to be there which would be Thursday, 4/10/2025 or Friday, 4/11/2025. So I went forward with my previous plan to request a pre-purchase inspection (PPI) with my personal honest mechanic. I had already mentioned that I wanted to request this on Monday, 4/7/2025 when I spoke to them and they appeared to be agreeable that it wouldn't be a problem. However today 4/9/2025 when I requested a pre-purchase inspection, I was informed the vehicle was already in their shop and they did not have access to the keys until this other manager would be there. That's when I inquired as to why it was in their shop and what was being done and there really wasn't a clear answer. So I requested to speak to the manager that was there. The manager today 4/9/2025, Mr. Perez approached me in a dismissive and aggressive manner, raising his voice and ultimately yelling at me in front of other customers. He stated that although prices are listed online, the dealership reserves the right to raise them as they see fit. So a car price that was previously agreed upon went up by roughly $3000, by adding on things such as a "shop fee of $1800"  even though they couldn't explain or provide an itemized list of the items why there would be a shop fee. What are they replacing for $1800 and why wouldn't that have been done before you listed the car to sell? I don't remember the other fees being tacked on but to me this sounds like a scam. Based on this experience, I cannot recommend doing business with this dealership. Professionalism and respect should be standard, especially when making such an important purchase. read more

My wife recently brought her car to Space City Toyota, her front right tire had a nail in it and she was getting it replaced. She called the previous day and they said they had the tire in stock. So the day of her appointment she was informed they did not have the tire and would have to order it. No problem, my wife even paid for the tire ahead of time, she would come back early the next morning and have the new tire installed. She came back the next morning and sat there for over 2 and a half hours only to be told the tire was never ordered. So they put the donut on and yet again my wife had to come back the NEXT day. Luckily they finally had it and installed the new tire. But for some reason one of our other tires is suddenly losing air pressure, all the other tires have been just fine until we took it to this location. Even after airing the tire up, before too long the low pressure light comes on and my wife has to air the tire up again. It's very strange that suddenly we have to buy another brand new tire. We will not be returning to this location, we will be driving the 25 min to the Toyota dealership off 45. Also we used to be bombarded with reminder text and emails to leave a review. Guess what, we never received those after the service. Makes you think... Also we found out they replaced our tire. My wife asked for the tire with the bolt in it back. Instead we found we got a different tire with a nail in it. And now our front tire suddenly doesn't hold air, we believed they replaced it with the old tire and figured we would come back for service again. We believe they stuck a nail in one of our other tires, then put the tire that we were trying to replace back on the front. read more

Space City Toyota - This is the nail that was in our tire - Car Dealers Near Me - Humble, Texas

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Noel licon helped me to purchase my new Toyota cross 2024,it was my first time buyer with no credit and he helped me achieve my goal recommend this guy for first time buyer. read more

Space City Toyota - My Toyota cross 2024 - Car Dealers Near Me - Humble, Texas

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You expect Service Technicians when they take your $60,000 Top of line Vehicle to be treated with the utmost professional care when taken in for regular maintenance services. Last 2 service trips resulted in damage to my passenger rear fender and then the Bumper. They denied responsibility and accountability- AVOID this Dealership at ALL Costs! read more

Space City Toyota - August 2023 - Car Dealers Near Me - Humble, Texas

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My daughter had an accident in her car, thus taking it to the body shop. Mr Henderson was very patient with us and explain the procedures that would accompany the repairs. He was honest and monitored the progress by informing me. He answered all my questions and returned my calls in an efficient manner. My experience with this company was most pleasurable. read more

Don't recommend buying from Space City Toyota if you value customer service and professionalism. My husband and dad jointly surprised me with a 2025 sienna- my dream mom car. When we test drove the car initially I wasn't crazy about the sales woman because she couldn't answer any of my questions and seemed really dismissive of everything we said, but I was excited by the surprise. The next day she told me to come up to the dealership at 10:30 because everything was "done." I got there at 10:30 then didn't see her until 11. She kept saying she had all of my documents and then would ask for them over and over again and I'd have to remind her. Then my husband came up and told her he had an hour and a half to complete this before he had to go back to work and then she disappeared for 40-50 minutes to come back and say she didn't understand what was going on. I'd been there over 3 hours at that point. My husband had already left by the time I got back to finance and they explained they didn't realize we were financing through Toyota even though we had communicated that with the sales woman the night before and filled out our application. She also told us the rate was 4.99% and apparently they don't have special rates for siennas. We then had to completely start the process all over again. At this point I've been here for 4-5 hours and was livid. I told the sales manager I refused to work with the sales woman and we'd deal with him directly and he just nodded his head. After another 2 hours there they finally let me leave and redeemed themselves to me that night by letting me take the car as a "loaner" That night the sales manager called my husband to apologize and asked how he could make it up to us and my husband just asked that everything be handled and taken care of the next day and that I he treated extremely well. That didn't happen because I left the dealership in TEARS. I finally get the update that everything is good to go so I head to the dealership. As I'm coming up on the finance guys office, I hear him say to two other men "the crazy girl is coming soon" and they cracked up laughing. I stood there for a second until he saw me and he says "oh perfect timing" as he continues to laugh. I had to sit in my lobby while they fixed my plates extremely embarrassed and wanting to cry. They took an experience that should have been fun and exciting and made it miserable and demeaning. I regret giving them business now and the only reason I didn't tell them to eff off was because I really love my car and that exact package is hard to find. I do not recommend buying from Space City Toyota. read more

this place is a horrible place to do business. don't even consider buying a car here. low introductory rate then try to include random features as additional pricing. nickle and dimed over $500 difference in price. was sold a used car with one key that was for a completely different vehicle. then promised they'd provide a replacement key. called ahead to ensure that the key was ready, waited for over a hour, then told to come back next week. terrible sales, terrible service. don't even consider this place. it's not worth the hassle. read more

A Toyota Corolla hybrid here and it sucks. They didn't even try to sell me a better car that would've had many safety features that every other modern car has this car is like the worst worst car ever for $25,000 and it randomly shuts down while I'm driving on the highway. read more

HORRENDOUS EXPERIENCE END TO END. I'm normally not one to fill out negative reviews for local businesses. But this place has to be the worst dealership I've ever dealt with. I walked in ready to buy a truck - no haggling, no games, just ready to sign paperwork and be out. My total time at the dealer? OVER 6 HOURS! In addition, I was sold on buying a Gold Certified Pre-Owned Tundra - under the promise that it was basically like buying a brand new car. My Tundra's dash cam was falling off, it was missing the factory deck rail system and missing the brackets for the bed extender that was sitting in the truck bed. After over a month of dealing with this place, my dash cam is still hanging off my windshield, I don't have the deck rail system (quoted $800 for 3 pieces of metal), and I bought the extender brackets on my own. Their best way of making it right? Offering me a free oil change even though I already have the platinum warranty. They also offered me a $150 parts credit that is useless bc they mark up all the parts that should have come on my truck standard. Their sales manager doesn't answer emails, and is barely accessible. Their parts guy is amazing at customer service but has no authority to make any pricing decisions. I emailed the GM twice - no response. This place has zero concept of customer service. I've tried for over a month to resolve this with them directly before writing this review. BUYER BEWARE - DO NOT BUY YOUR NEXT VEHICLE HERE. Absolutely awful customer service - I regret spending a single dollar here. read more

This dealership is still the same old crappy Tejas toyota just under a different name. I had high hopes at first, but they have let me down. For getting to order warranty parts to damaging the tint on my windshield, then doing nothing to fix it because I won't show them my medical reason for having it. They said they could not re-tint the windshield until I do that. I told them I did not trust them to put back the ceramic tint that was on there, and I would have my guy do it, and they could reimburse me for it. I was told that that is not how they work. They damaged the tint by putting the reminder sticker on there, which I asked them not to do. The even bigger slap in the face is that they put another over the old one after damaging the tint and being asked not to do it again. This place is complete trash. read more

If I could leave ZERO STARS I would. I looked online and set everything up for a visit, get several calls from different managers, only to arrive, and receive bate minimum customer service. I applaud the one gentleman who came up and asked had I been helped while he was helping someone else, but after letting someone else know I was waiting, I watched two separate people walk in and get helped. I wouldn't recommend going to this place. I wouldn't go here for a free service after todays treatment. read more

Took my wife's car for service very professional got me in and out quickly service manager was very courteous he gave me estimates and they asked me if need any one to help with setting up navigation updates which I already did them I will be back read more