Gio was an outstanding service advisor. He was professional, knowledgeable, attentive, and made sure I felt valued throughout the entire experience. His exceptional customer service truly stood out, and I greatly appreciate the care and professionalism he provided. read more

‼ILLEGAL ACTIVITY! RUN!! SCAM! THEY DOUBLE TAX TO STEAL! WE LOST $1,295.05 AND THEY WON'T FIX. NOT YOUR AVERAGE CAR DEALERSHIP SCAM. We thought we were prepared: not even close!!! The sunroof and backup camera BROKE under 24hrs of purchase.‼‼ The sales guy was nice not an issue. But the finance guy changed DOUBLE taxed ‼us with the Texas and Louisiana tax (we are from Louisiana). So we went from 16,279 listed to 17,448 (almost 6%) for our Hyundai Ultimate. Their documents they gave us vs what they showed us were completely different. We assumed it was a mistake, but when we approached them about this, they DISMISSED US ENTIRELY. ‼They tried to give us a few dollars back little by little, but no where near the over $1,295.05 we lost. THIS IS ILLEGAL!!! ‼‼ They also wouldn't accept our loan with our bank and set up another loan they fixed for us WITHOUT ASKING!! They only let my husband have his name on the loan and sign for the car. I WAS LEFT OUT DESPITE OUR WISHES!!! ‼ We have talked to everyone in there for help, and they dismissed us entirelyyyyyyyy.‼ Space City DOES NOT CARE ABOUT YOU! Our previous car got totaled because due to a fire in the electrical wiring, so we came looking for help and nice honest people. I have CANCER and we don't have money to lose!!! We should have left!!! We don't have money to spare like this!‼‼ Also we had an appt to another car but it wasn't there when we got there--a real bait and switch, I suspect. They also had us sitting there for no reason for OVER SIX HOURS!!! ‼We picked our car before those hours began. I watched the finance guy sit at his desk and walk around for FOUR until he called us in. Literally ANY other dealership is worth it. Absolute snakes. Thanks, Space City. You suck.‼ read more

Space City Toyota - I literally lost brain cells and money going there - Car Dealers Near Me - Humble, Texas

BUYER BEWARE -- Space City Toyota After a car fire that left my son and daugher-in-law's car a total loss, they found themselves in an unexpected and sudden search for a car. They purchased a 2020 Hyundai Kona Ultimate from Space City Toyota on August 15, 2026. The advertised price was $16,279, and the salesman, Matthew, agreed to an $18,400 out-the-door price including tax, title, license, and dealer fees. Buyer beware: that is not what the paperwork shows. Once the transaction reached finance, Reece told my son the price had to increase because the sales tax had been calculated incorrectly. After extensively reviewing the documents provided by the dealership, we found a mess of inconsistent numbers that simply do not reconcile. Most concerning, a vehicle price was NOT listed on my son's paperwork; but on subsequent paperwork emailed to him after the completion of the sale, the vehicle price shown is $17,448.34--not the agreed-upon and advertised $16,279. We repeatedly asked the Finance Director, Mr. Roel Guerra why the price had jumped despite a clear refusal of all add-ons or warranties. Instead of addressing the obvious difference in the vehicle price, he identified other supposed errors--first $97, then $534--without providing a clear accounting of how those figures were calculated. My son was told the dealership would reimburse him those fees. That has not yet happened. Buyer beware: when you ask a simple question and repeatedly get answers that don't address the question, pay attention. Our review of the paperwork also indicates that 6.5% Texas sales tax appears to have been charged and then the 10.75% Louisiana sales tax added without removing the original tax, potentially resulting in approximately $1,295.05 in excess charges. If that interpretation is correct, this is not a rounding error. It is a serious financial discrepancy. This discrepancy is what my son has repeatedly asked Mr. Guerra and Mr. Saxon (General Manager) to explain. He has been ignored. And the finance department didn't stop there. My son arrived pre-approved by his bank at 9%, yet Reece arranged financing through Capital One at 11.99% and told him there was nothing he could do about it. For a first-time buyer who trusted the dealership to handle the transaction properly, that should have been a giant red flag. Buyer beware: "I can't fix the mistake" is not an acceptable answer from the person responsible for your financing. He didn't even bother complaining about Mr. Meyer's incompetent handling of the financing terms to the dealership. My son simply would like to be refunded the portion of the transaction that looks distinctly like double taxation. We have filed complaints with the Texas Attorney General's Office and Louisiana Attorney General's Office, with complaints to the Texas OCCC, CFPB and BBB to follow. The bottom line is simple: check every number before you sign anything at this dealership. Don't assume the paperwork is correct. Don't assume the finance department has your best interests in mind. And don't let a polished explanation distract you from numbers that don't add up. Better yet: GO SOMEWHERE ELSE. read more

I was satisfied with the salesman David but we had to wait almost 3 hours to go to financing and I had my own check from my credit union. I was super frustrated because I felt no one was being transparent about how long the wait would be. I think that is poor customer service and I would be hesitant to recommend Space City to anyone. read more

Space City Toyota - Car Dealers Near Me - Humble, Texas

This is a place that I will have to adjust my ratings once I purchase a vehicle from them. I use this particular dealership for their service department. One thing that I really like about this place is their utilization of technology. Setting an appointment happens via a phone call and a really user friendly AI system. Confirmation for the appointment is sent via text message. When you check into your appointment, they send a URL link, via text, that gives you a real time status update of your services. They even, sometimes, send you a link to view a video of what the technicians saw during your maintenance and inspection. You also get email alerts showcasing the same stuff. The inside waiting area is spacious and have basic hydration available to you. The service people seem to always be in a good mode, and you will be greeted many times while there. I think the use of technology brings them from an average dealership rating. 4 stars is warranted for the service department. When it is time to buy another vehicle, I'll let you know if they are snake oil salesmen! Ask if they have the oil change and tire rotation special available. 3 services for a really low price. Side note: If you play Pokémon Go, this location currently has 2 pokestops. read more

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Unfortunately, the rainy Houston weather totaled my newer car, so I started searching for another Toyota Crown. I had my preferences, especially for a white pearl finish, and came across a 2025 Toyota Crown listed as corporate-used with only 910 miles and Toyota Gold Certified. It wasn't the Windchill Pearl color like my previous 2023 Crown, but it had great upgrades, a beautiful finish, and the dark interior I wanted. I inquired online and was quickly contacted by Marcus Stewart in sales. Knowing the car might sell fast, my dad and I headed to Space City Toyota (formerly Tejas Toyota off 59 in Humble). While the dealership was easy to find, the correct entrance was a bit confusing--sales is further down, near the end. Inside, the Space City theme was fun, and the open lobby had a few vehicles on display. After checking in for my noon appointment, Marcus greeted us after a short wait and brought the car around for a test drive. I loved it. I'm a creature of habit and felt at home driving it, especially since my last car lasted 20 years. We negotiated for a while, and I opted to finance through a credit union for a better rate. Unfortunately, the finance manager, Edward Rodriguez, wasn't very personable and gave me a bill of sale with incorrect numbers, raising the price. Thankfully, Marcus corrected it quickly while I was already at the credit union. I won't buy a car unless the numbers match, so double-check everything--especially in financing. Even the credit union had to follow up for clarification. When I returned to sign paperwork the next day, everything was saved onto a USB drive instead of printed, which I found efficient, as long as you don't lose it. The entire process (test drive and negotiations) took about 5 hours. I noticed a small scratch on the passenger door, and Marcus had a paint pen in the exact color mailed to me free of charge. However, it took the full 6 weeks to receive my plates and registration, something I had to follow up on with both the dealership and the Texas DMV. Also, the detailing was rushed. They cleaned only some of what I pointed out. Once my app connected to the car, I saw the tires were significantly overinflated, likely from transport. I visited Firestone to fix it and noticed an unusual psi reading in one tire. It was a small needle leak which I patched at Discount Tire in The Heights. Please check your tire pressure before leaving the dealership. It's important for safety. Marcus stayed responsive throughout the process and answered all my questions. He even helped my dad, who was also car shopping. A few months later, my dad purchased a stunning 2025 hybrid Sienna in pearl white with just 10 miles on it. Marcus even called to thank me for the referral. While my experience wasn't perfect, especially in the finance and detailing departments, Marcus truly made the difference. I've dealt with several Toyota dealerships in Houston (Fred Haas, Joe Meyer, Don McGill, etc.), and Marcus' service stood out. If you're shopping at Space City Toyota, ask for Marcus Stewart. He's the reason I'm giving this location 3 stars--they had the car I wanted, and Marcus provided exceptional customer service. read more

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I drove over 3 hours after Jesus Aguilar promised that the car was in good condition and does not have any major damage. I would take what they say with a grain of salt. Wasted my time and gas. Car had been repainted and had damages and dents everywhere. Looked like it had previous hail damage. You can judge the photos for yourself. DO NOT BUY SITE UNSEEN. BUYER BEWARE. read more

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They shuffle you around when you're looking for the best out the door price for a brand new vehicle. And then they quite you $7k more than what was listed on their website! read more

I had seen a Tahoe online that I wanted at Space City. Granted this is a Toyota dealership but the Tahoe had everything I was looking for. I went in on Tuesday afternoon and the salesperson went with me on a test drive, didn't pressure me, which was nice but also didn't respond to my later calls for information. I was disappointed but went back in on Thursday because I wanted the Tahoe. Isreal and his team gave me another test drive, told me new things I didn't know about the Tahoe and made me feel like a valued client. Lucas was my finance manager and was straight forward in what he could provide for my needs. I bought the Tahoe and warranty package. Update: I called Isreal last week to let him know one of the license plate screws in the back had fallen out and the plate fell and put some light scratches on the plate (it was not gouged). I went in today and they buffed out the scratches and Isreal put new screws in. I had some concerns about the sunroof rattling and he let me know that my Tahoe was still under warranty with Chevy which was reassuring. Customer service after the initial purchase is impressive in my book! I upgraded my review to a 5 star. read more

I came in here on a Friday night looking for a used or certified pre owned. I spoke with Noe Rivas, who gave me some numbers and took me on a few test drives. I came in with a couple VIN numbers on used 2016-2020 Camry's. I ended up getting an offer on a used 2017 Corolla which was almost the cost of a new Corolla. I explained this to Noe and Temo the manager, and after some negotiation, was offered a 2026 Corolla at a good deal with a low down payment. I told them I would sleep on it and shop around. So I did. I went as far as Baytown, autonation and couldn't get a good offer with LOW apr, despite me having good credit. I followed up with Noe on Saturday an hour before the dealership closes asking if it was still available, he wasn't even in office but he answered and drove from home to dealership to finalize everything. Very dedicated individual. He stayed until 10 PM to finalize everything and walk me out. Angel Ixcol in finance really broke everything down for me and was extremely transparent the entire way. These guys will make it happen, just know what you want and the market value of what you want, they will give you the CARFAX and whatever you ask for regarding the vehicle. Like any other dealership you should always negotiate if you know there's a better offer, but I would recommend this dealership. They were very patient and worked with me. I took a 2026 Corolla off the lot with 90 miles on it AND a good warranty package and fixings. I'm satisfied with my experience at Space City Toyota. read more

It's a waste of going to use work done at this establishment. The workers are rude. The customer service engagement manager is rude and very unprofessional. I went to have two issues take care of in my Toyota Corolla,but to my dismay , the service agent and his technicians damaged my vehicle. They dismantled my door panel and the work had mother to do with the door panel. Reported the incident to the service manager. He just played it off. They are very disorganized, the workers are not trained, too many young school kids work at this dealership with no experience as technicians. The issues have not been addressed. I am warning you, stay away from this place you will regret it, this is the 3 rd time I have had a bad experience there and today is the last day I will go there for service. The service agent, is very inexperienced and does not listen attentively when critical Information was provided to him to conduct the repairs. No repairs were done then he is advising me to perform an alignment when I told him the vehicle needs an alignment. How dumb can he be. Please stay away from this dealership. The customer service manager was contacted , he called me and left a voice mail indicating that my vehicle was not at his dealership, I need to find out at which dealership I took my vehicle. I spent 3 and a half hours there and a parent Gio the inexperienced service agent wiped out the records because he refuse to provide with a copy of the receipt or the work order. read more

Space City Toyota - Damage to door panel. - Car Dealers Near Me - Humble, Texas

buyers beware space city toyota humble Do not purchase a car from this place; these people are scammers and rude The salesman lied and told me I would receive a 50-dollar gift card if I came in for a test drive. I was then met at the door by two salesmen trying to swindle me into purchasing a car. They were being super slick. They just try and make a sale. My sale guy's name was Jacoby, a Black dude. Do not recommend him; he will scam and lie to you. There is plenty of other dealership down the road that is better. I was able to purchase a car at Honda. read more

Beware consumer! If you are out looking to purchase a used car DO NOT go to Space City Toyota. I am not one to complain but the whole experience has left me disgusted, disappointed and quite frankly angry. The only positive thing I have to say is my salesman was the only glimmer of what I could consider positive. Back on September 18th I went to look at a 2019 Mustang, was leaving town the next day but informed them I would be back Tuesday to have a more serious look. I brought my brother, who is a mechanic to check the car out. He test drove it first then I did as well. I had already applied to have my own financial institution to secure a loan. We could not come to an agreement on price. So I left but my salesman and I stayed in touch because he knew I was really interested. Then October first my brother sent me the ad for same car and price had dropped. I contacted my salesman first but he was off and wasn't till later he got back to me. I called the dealership and asked if the car was still available and that I had already been trying to purchase the car. He saw that I had been there and gave me the slick salesman platitudes of " we appreciate the second chance you are giving us Blah Blah Blah". I informed him again I already had the financing so was ready to deal . Since I was working all I could do was set up an appointment for Saturday the 4th to come in and hopefully make a deal. What happened next still has my head spinning and I wanted to put it out there that this dealership has ZERO integrity and it is all about greed. So I show up at my appointed time and I was able to get my original salesman and so now as I am sitting there am told that there is others they are trying to buy the car to and who makes the deal first so I was to take it at still too much if I wanted it first. So rush rush NO time for negotiations. So was told if that deal doesn't go thru they would entertain my offer. To make matters worse it was special financing that had walked in that day. They worked really hard to get them that deal and I was sloppy seconds and thrown away over greed. Didn't matter that I had come twice to look at the car, constant communication with my salesman and showed up after work in uniform only to have the car sold right out from me! I have never experienced such disrespect and lack of integrity in my whole life. So bottom line roll the dice and take your chances but I am telling everyone I know NOT to use Space City Toyota!!!!! Last note to mention I tried to call so we could have a conversation about what happened and they couldn't be bothered to call me back. Hope that tells you something. GMHR read more

Noah was amazing. I've been to this location before the name change and they've never offered me a loaner. This was the best service I had here. It was a true pleasure doing business and I will definitely come back for service on my Toyota. I walked and was immediately taking care of which is highly appreciated in our busy lifestyles. read more

Space City Toyota - Noah's business card. - Car Dealers Near Me - Humble, Texas

Thank you so much!! Mr. Jonathan Fein is the best of service Advisor. He really takes great care of me and my car. I really appreciate him so much!! I am highly recommending TOYOTA space city in HUMBLE to everyone I know. Hope his boss give him an award and recognize his great work!! read more

Horrible experience!!! Do not go here! My girlfriend had her service done as she got the service required notice. Service was done and was told everything was ok. A few hours later all her service and check engine lights came on. She was told it was a gas pump leak. She was charged 1400! This place needs to be investigated. read more

Thee worst car dealership in USA. See my other review. Worth driving to Toyota South Austin (Salesman "Rito" to save $8500+ below MSRP on a Grand Highlander Hybrid Limited that was completely loaded. I also belong to Costco which helped, but that's an annual membership that's worth it. Merely ordered from Rito via the phone. Waited about six weeks and met for the first time this week and drove car back to Greater Houston area home. $8500/6 hours driving = $1400+ per hour. Guess some people don't care about $ and being TOTALLY lied to. read more

bill purchased many Toyota trucks from tejas but this place is a joke poor staff management not good was lied to and and had to argue about my purchase would not buy apiece of gum here read more

Be very cautious when buying used cars from here. I purchased a used Toyota back in August that my salesman had consistently reassured was in good condition. I told him I was already not confident in buying a 20-year-old car, but he assured me it was a great choice. Four months later, my engine failed completely. Two independent mechanic shops confirmed total engine failure. I emailed my original salesperson and got no response. I eventually went to the dealership and all the managers I spoke to offered no realistic help. They suggested leasing and financing options, but nothing that actually helped my situation. They also offered no meaningful trade-in value for the car that I purchased just four months ago. My new salesman David was great and did all he could to help. The rest of the dealership let me down. I suggest considering other dealerships in the area. read more

My actual service appointments have been fairly good considering the service others received. However, I absolutely loathe the AI interface. I hate not being able to connect with a person becausse the AI bot is totally inept. Went round and round with AI not undersanding the question, then asking me if I was satisfied with the interaction. No, I was not satisfied. I still do not have my question answered. As for the people said the dealership would not honor a text committment from their Ai bot, guess what, the dealership is still responsible for what the AI bot says. There have alread been court cases settled in that regard. Don't let them weasle. read more

Always get great service when bringing in my 2025 Camry. Only complain would be they are not reporting my service to car fax which could effect my resale i'm already looking into getting the 2026 read more

Space City Toyota - Car Dealers Near Me - Humble, Texas

Customer service and communication is horrible, as well as their HR people!! Service rep constantly saying I'm sorry I didn't call you, I've been so busy...NOT my problem!! They pressure you, lie and give incorrect estimates. Management doesn't seem to care about customer service because even after speaking to them, the service rep continued saying I'm so sorry I didn't call...I was busy‍ I finally switched to Fred Haas Toyota. A much friendlier, relaxing atmosphere, professional dealership. read more

There's a reason they have a D- rating for the BBB. Would not recommend. Hidden fees, rude salesmen and terrible service.

I had a very frustrating experience due to poor communication and lack of professionalism. I test drove a truck last week and, once I decided I was ready to move forward, I called to confirm the vehicle was available and had my credit run. I was told there would be no down payment and that they could keep me close to the payment I wanted. Based on that, I let the salesperson know I would be coming in later that day to sign the paperwork. I texted around 3:30 PM confirming I would arrive between 5:00-5:30 PM, and he acknowledged it and asked me to let him know when I was on the way--which I did. When I arrived at the dealership and asked for him, he informed me the truck had already been sold and immediately tried to show me a different vehicle. What made this even more frustrating is that the vehicle was still listed as available in their online inventory at the time I arrived. A simple call or text would have prevented a wasted trip and an unnecessary credit inquiry. This could have been avoided with basic communication, which should be the bare minimum when a customer's credit and time are involved. read more

We bought a Traverse a couple months ago and we forgot to check the AC and heater. When you turn them on there is a terrible exhaust smell. I was told it's coming off the engine. I'm very unhappy with the purchase. read more

Do not buy a car from this place. They are extremely dishonest from the salesman all the way to the general manager. There is a million places to buy a new or used car please don't waste your time here. read more

My husband just bought a car here. Douglas was our sales person and did a great job. Finance guy Roel "taco" was very friendly and worked with what he wanted. read more

I am a current Toyota owner and entered this process in good faith intending to remain loyal to the brand. Unfortunately, my experience with Space City Toyota reflects a serious breakdown in transparency, vehicle verification, and sales management oversight. This transaction began on December 4th. From the very beginning, I clearly communicated three non-negotiables to every representative involved: 1. I would not be upside down 2. My payment had to be under $600 3. The vehicle had to be a clear upgrade I worked with Jobany (internet sales), Marcus, and Jariz in person. Later, David Hardy (Sales Manager) was also involved in management-level discussions. By the week of December 29th, I was told I would be moving from my 2025 Toyota Tundra SR CrewMax into a 2026 Toyota Tundra SR CrewMax, at a higher vehicle price but a lower interest rate. I was also told multiple times that the truck included a 7-year / 100,000-mile warranty, which was presented as part of the incentive to complete the deal by December 31st. Based on those representations, I made two separate trips to the dealership -- each requiring a 75-minute drive -- and spent over 7 total hours on site. On December 31st at 9:20 AM, I returned specifically to finalize the transaction. I completed finance approval, signed paperwork, and was handed the keys. Only at the point of delivery did I realize the vehicle was actually a 2026 Tundra Double Cab, not a CrewMax. My sons could not fit comfortably in the back seat. This was a downgrade from my current truck and completely contrary to what had been represented. When I raised the issue, I was told by Jariz and management, "you looked at the car." At that point, the deal had to be completely unwound. The plates were removed from the truck I had just purchased, reinstalled on my original truck, and I waited an additional 30 minutes to get my 2025 Tundra SR back. This transaction should never have progressed to finance approval or key delivery with the wrong vehicle configuration. It reflects a lack of internal verification, disclosure, and management control. I believe Jariz has potential as a sales rep, but she needs coaching and stronger leadership support. Quoting incorrect details, showing the wrong vehicle, and allowing a deal to reach delivery without proper verification is unacceptable. I wanted to do business with Space City Toyota. I came ready to buy. I showed commitment through my time, travel, and signed paperwork. Unfortunately, the outcome speaks for itself. I emailed the managers and leadership team at space city and got no response and an Amazon gift card that has expired . If you are shopping here, verify everything -- cab size, VIN, warranty, and deal structure -- before you ever enter the finance office. read more

Drove three hours from Austin to Houston for my husband to test drive his dream truck he has been researching for six months. We were in communication with this dealership about this specific truck for weeks. It was finally ready after a recall fix, texted that we were driving in. When we got there thats when they found out a deposit was put down on the truck THE NIGHT BEFORE. No message, call or email was sent to us before we made the three hour drive. Tried to get us a deal on a brand new truck but it was not worth it. Then told we were going to get a full tank of gas for the travel... waited for 30 minutes on that. Gas tank empty and a whole Saturday wasted. read more

I'm sharing my experience at Space City Toyota so other car buyers can learn from our mistake and know what to look for before signing. We purchased a 2026 Toyota Corolla Cross, Stock #69006, on August 24, 2026. Our salesperson was James Adams. Before we ever introduced our Tacoma as a trade-in, James and I negotiated the Corolla Cross separately and verbally agreed to $30,000 out the door. We shook hands on that deal. Our biggest mistake was not requiring that $30,000 OTD agreement in writing before moving forward. Only after negotiating the Corolla did we introduce our Tacoma. The dealership agreed to a $41,000 trade allowance. The Tacoma had a $45,953.73 payoff, resulting in $4,953.73 of negative equity. Because the $41,000 trade allowance exceeded the taxable price of the Corolla, the final paperwork correctly showed $0 in motor vehicle sales tax. Our concern was not that the $0 tax was incorrect. Our concern was what happened to the tax amount that had been part of the original $30,000 pre-trade OTD negotiation. The final Buyer's Order shows the Corolla at $29,338.29, with fees bringing the vehicle subtotal to $29,814.73, despite the sales tax being $0. It then separately shows the $41,000 trade, $45,953.73 payoff, $4,953.73 negative equity, a $500 manufacturer rebate, and a final balance of $34,268.46. We contacted the dealership afterward and also met with General Sales Manager Marco Compean. We asked them to reconcile the final numbers with the $30,000 OTD price negotiated before the trade was introduced. Their position was that the signed paperwork controls, and they declined to make an adjustment. I am not accusing anyone of fraud. We signed the final paperwork, and we should have stopped and verified every number before signing. That was our mistake. My advice to anyone buying a car: negotiate the vehicle first and get the exact out-the-door price in writing before mentioning your trade-in. Then negotiate the trade separately. Before signing anything, verify the selling price, sales tax, dealer/government fees, trade allowance, payoff, negative equity, rebates and final amount financed line by line. Do not rely only on a verbal agreement, handshake or monthly payment. Hopefully sharing our experience helps another buyer avoid making the same mistake. read more

About three months ago I purchased and installed front rotors and brake pads on my Tundra. These rotors have lifetime warranty against warping and cracking, and of course they are not OEM. I started hearing some squeaky noise three months later, and the truck was due for a recall at that time. I took it to that space city on 59 for the recall and to check the noise. It took almost 3 hours to upgrade the screen software, which Jose said it takes time because of the internet connection/speed being very low, and their technician Austin marked the front brake pads as they was less than 20% remaining in them, recommended to go back to the OEM rotors and pads ($700). I got a second opinion on the life left in the brake pads, and they both came at 11mm (brand new pads are normally at 12mm) I'm attaching pictures of space city's report, and pictures of front pads 3 days after from another source! First, I don't understand why they don't have the software upgrade downloaded on a USB drive, then plug and install it in seconds or even minutes to hundreds of cars!!! We're not in stone age anymore, it's 2025!!! Second, I don't know why they have to lie about facts just to make money, but I highly do not recommend them to anyone, as they are lacking honesty and would lie to your face just so they can make some money!!! read more

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I went to the dealership to have my first free oil change on Monday. Since my car was at 30,000k miles I was upsold on a "recommended" brake fluid replacement and fuel injection service and walked away $550 lighter. Ever since Monday evening I've been in a funk--upset for having been upsold on those two services. I fell for it hook, line and sinker. It's a new car for me and I want to take good care of it so I acquiesced. When I got home I did some research because I can't believe I spent that much money. The overwhelming consensus is that the fuel injection service (over $300) did not need to be done--especially at that mileage. In fact, from what I read no one was even recommending that that service be done. (The brake fluid replacement did have more support online.) Sadly, neither one of these services even show up in Toyota's maintenance manual for my Prius. So the dealership recommends that these services be done at 30k miles to get your money, but Toyota itself doesn't recommend these services in my Prius manual as part of their maintenance guide. Some guy's Prius had over 300,000 miles on it and I think he said he was on the original brake fluid and hadn't had his fuel injection equipment serviced. Tough lesson that cost $500 to learn. Won't happen again. Will definitely be saying "no" or researching proposed services or maintenance to see if they are actually recommended or part of the maintenance guide or if they are just an opportunity for me to part with my money. read more

Terrible communication! We bought a used vehicle but everything has been a complete run around and lie. Vehicle wasn't even washed or detailed, lied about fixing the break job, -we ended up having to spend over $1000 on a break job- which they said they fixed!-they even listed on the invoice they fixed it! You can't get anyone on the phone, took over 45 days to get the registration and that was with us calling over and over. Every problem we had was a complete run around to get handled and never did get handled. When you do finally get someone on the phone, they are trained to be upbeat and act as though it's no problem as to what you're calling about but you never do get a direct answer for help. We have bought about 15 vehicles and this has been the worst experience ever. Wish I could give them zero stars. read more

Everything seemed fine until a mystery charge showed up on my credit card a week after returning a rental at Space City Toyota. Upon investigating, I was informed it was for 'pet hair'. Interesting, since no pet was in the car and it was only used to commute to work for 3 days. I asked for pictures and was sent a few of the backseat which didn't show anything of note and a grainy video that showed minimal debris, if any. I was never contacted or informed of anything from them and they have been wholly uncooperative in trying to resolve this matter. Bottom line, just do not rent from them. read more

Ive tried to buy from this place for 20 years and finally reluctantly pulled the trigger. Huge mistake. I had a $3000 fee added on when I arrived at finance for a "protection package" that they couldn't even explain what it was. They will do anything under the table that you may not notice. do not trust them. Ever. You've been warned. read more

My husband spent a week calling, messaging, and chatting on line with the dealership. All he wanted to do was schedule our Toyota for an oil change. After the run around for a week, and promises that someone would call back, he gave up. He has an appointment scheduled with Fred Haas. read more

I visited this dealership twice with my mother, and both experiences left me extremely disappointed. First Visit - Toyota Corolla I originally came in for a Toyota Corolla listed at around $22,000. They negotiated $500 off and offered $23,500 out the door. The car didn't have Blind Spot Monitoring, so we decided not to buy it. That visit was fine overall. Second Visit - Toyota Camry A week later, I found a Toyota Camry listed on their website for about the same price (~$22,000) and returned to the same dealership. This time, I worked with Jaydon Washington. Right away, things felt off. I asked Jaydon how long they had the car, and he told me they got it two weeks ago. I had already checked the Carfax before coming in, and the car had been on their lot for two months. That was the first red flag. After giving him my ID and test‑driving the car, we sat down to talk numbers. Jaydon came back with a huge first offer: $28,000 for a 2025 Camry with 40k miles that had been a rental. I made it clear that I didn't want any add‑ons or gimmicks and offered $22,500 as a starting point since the car was listed for $22,000. We spent three hours and a half there while Jaydon repeatedly "went to talk to his manager" every 10 minutes and letting us wait. At some point, we waited more than we talked. Eventually, he returned with his manager, Marco, who immediately approached us with an arrogant attitude. They offered $25,000 out the door, and Marco refused to go any lower. I explained that it's unfair to advertise low prices online just to surprise customers with hidden fees in person. Based on the listed price, I expected something like $22,000 + ~$2,000 in normal taxes and fees -- around $24,000 max. Instead, Marco added a $2,000 "security fee" for a GPS device I did NOT want. When I countered with $23,500, he dismissed it and repeated $25,000 flat. What bothered me most is that a week earlier, when negotiating the Corolla, they were perfectly willing to remove all the extra fees, including the GPS. But suddenly, for the Camry, they "couldn't" remove anything. The inconsistency felt dishonest. To make things worse, Jaydon never returned my ID when I left. Days later, when I needed it, I realized it was still at the dealership. I called him, and instead of addressing the ID immediately, he asked if I changed my mind about the Camry. I told him no -- going from $22,000 to $25,000 is outrageous. He said he might be able to get the price down to $24,000 (still not negotiating a single dollar off the actual car price). I declined. He told me he'd call me back in five minutes to confirm whether they had my ID. He never called. I had to call him an hour later, and only then did he say they found it. I had to drive back to the dealership again just to retrieve something they should have returned in the first place. I left this dealership feeling disrespected and misled. They advertise low prices online to lure customers in, then add hidden fees and pressure you once you're there. The attitude from both Jaydon and Marco, the dishonesty about the car's time on the lot, the inflated pricing, and the mishandling of my ID all made this a terrible experience. I do not think it is fair to waste people's time like this, and I would not recommend this dealership based on what I experienced. read more

If you have to go..but Space City Toyota is not the Dealership I would recommend...I found out when you take your car in for repairs (toyota parts) they charge you higher than retail prices. There response to my insurance adjuster when he asked Lamarko why the parts used were priced above retail? His was response was its Extended Price. Im looking for a new Toyota Dealership to take my vehicles for service...Charge me more because you can...there's no such thing as loyal customers anymore. read more

Took my vehicle in for the service - that was included in my vehicle purchase-- got an email and call that everything was complete-- get home and OIL CHANGE REQUIRED pops up on the dashboard-- representative says to reset in settings-- shouldn't that be done at the location-- now I'm wondering if it was really changed- was told a manager would call it is the next day and no one has called-- even replied to the email that was sent-- no response - not even from the general manager-- POOR SERVICE-- don't bring your vehicles to this location read more

Space City Toyota - Service alert - Car Dealers Near Me - Humble, Texas

I had a very disappointing and unprofessional experience with Lucas Calvacanti and Space City Toyota. I was ready to purchase a vehicle and had already taken steps to secure insurance and everything needed for the sale. Lucas, however, was going to be off the next day and insisted that I wait until he returned to buy the car so he wouldn't lose his commission. I was off work and could have easily come in that day, but Lucas reassured me multiple times that he had spoken with his boss, and the car keys were locked in his desk to hold the vehicle for me. I trusted his word and didn't go to the dealership. The next day, someone from the dealership called around 10 AM to confirm I was still coming in. Then by noon, Lucas's boss called and told me they were planning to sell the car. I explained what Lucas had told me, but apparently, none of that mattered because the vehicle was sold out from under me. This was not only extremely frustrating but also cost me money since I had already set up insurance for that specific car. This was wrong, and the level of unprofessionalism was shocking. I would not recommend working with Lucas or Space City Toyota. If you're considering this dealership, I suggest going elsewhere--somewhere your time, money, and trust will be respected. read more