I purchased a vehicle online from Uptown Imports after being assured by Angello that everything was…read morein good condition. However, upon receiving the car, I discovered multiple issues that were not disclosed prior to the sale. The audio system is defective, with severe distortion even at low volume. I specifically asked about the radio as it looked like it was post-factory installed. The vehicle came with only one key, which was in terrible condition (I'd rate it 7 out of 100). On top of that, the car was never detailed before it was shipped -- the interior was dirty, and the engine bay was filled with leaves and debris, which is shocking for a vehicle with only 38,000 miles. The doors had glue all over them as someone had taken them apart and tried to put them together. None of this was mentioned beforehand and the list can go on! I contacted Angello immediately to address these issues, but after multiple attempts, I've received no response except "I will forward your message to the director" I got a loan for the can and cannot register it in California because Uptown imports did not send the pink slip to the DMV or to the bank (as they are supposed to) Eventually they ended up sending it to me! (WHAT?) How are they in business of selling cars if they don't even know what to do with the pink slip?! This level of communication and customer service is completely unacceptable. If a business can't stand behind what it sells--or even respond after the sale--that speaks volumes. I've waited long enough for a resolution and am extremely disappointed in how this was handled. Buyers... beware!

There is a great team at this dealership! I lost my car in May due to a hit and run driver. No one…read morewould help me get into a car. This dealership looked at my numbers and presented me with several options that I qualified for. I was in my new car in a matter of hours over two days. The SUV I'm in now is everything I could dream for in a replacement to my totaled car. I truly thank this company a lot for their help!

Purchased a Nissan 350Z from Lone Star Auto Center in February 2022. Work with George and Tony they…read morewill do a great job by answering any questions and going out of their way to ensure you are comfortable in making a purchase. Car is in great shape, what they informed me about the condition of the vehicle was verified by a mechanic. They even helped me get it shipped to Atlanta at a very good rate. I would definitely recommend working with this dealership.

I just picked up a Ford F-150 from this place. The finance manager was more than willing to go…read moreabove and beyond to make sure I get the best deal possible. They took care of me from the moment I walked in to the place, the customer service was unmatched compared to other cooperate dealerships. I will continue to go here first for a vehicle if I need one, and would also recommend this place for anyone who is looking to buy a used car.

Easiest car buying transaction ever! Andy is personable and sold us a Honda Odyssey at a very fair…read moreprice. Would definitely do business with him again

So happy we found this car lot! After months of looking to purchase my daughter's first vehicle…read morewe finally found a trustworthy & reasonable place. Andy was extremely helpful, very knowledgeable of vehicles & easy to work with. Great customer service & reasonable prices. Would definitely purchase again from here.

BEWARE!! I purchased a Ford Fusion in April. I have had my car in the shop twice.... one for a head…read moregasket and NOW for a new fuel pump. DO NOT BUY!!

my daughter was sold a vehicle that was titled and now we are stuck with a payment for a car that…read morecan't be driven. Don't trust what he tells ya

I had the car for 2 days and the alternator went out got home to discover a buster front engine…read moremount, had a small oil leak also. The attendant insulted me by accusing that I was trying to use him for a rental. I came here because I believed in this place, from a previous experience. Car may look good but don't let your eyes fool you. They don't try to help.

I was looking for a cheap car for my nephew. I didn't think much of this place from the outside…read more But once I stopped in and started looking at the cars i was shocked by the high quality of vehicles they had. I ended up giving my nephew my old car and I bought one for my self from Athena auto sales. Very good cars and great customer service. I would highly recommend this place!

This is the worst possible place to buy a car from. They act like they are willing to help and then…read moreturn around and screw you. I bought a car with a check engine like on because they said they couldn't legally sell the car with the check engine light on and to bring it back in and they would fix it. When I returned all of the sudden there was nothing they could do for me, I was on my own. Then the "mechanic" just became a detailer when I came back. Don't trust them, she was also very very unprofessional!

Will tell you how willing they are to work with you with on any of the cars problems. When you go…read moreback they will just bring up they are sold as is and you are on your own. Will tell you anything about the car to get you to buy at it. Their mechanic turns out to be just a detailer who knows things, but they won't tell you that until after the fact. Almost everything they told me before about the car has turned out to be the opposite

They work quickly and are very friendly, when you get there you should meet Samese. He is very…read moreenthusiastic about helping people

First off sam wanted to say there wasn't in-house finance but then it changed to two cars then…read morelater on said they Were able to finance all of the cars on the lot but obviously there's interest. So after looking for about 15 minutes I decided to test drive a Kia four-door standard and it had a flat tire and check engine, he could only do a 3000 mile or three month warranty even though I was planning on paying full in cash and then proceeded to try and talk me into his personal in-house finance. Finally after I pulled back into the lot post test drive the car literally started dying while I was in neutral E brake on sitting in the spot it smelt like it was fixing to catch on fire I asked him to hook up the computer to get the reading code and it said it was misfiring in multiple places why would they put a car out in front knowing the condition of it and then trying to sell it for the Kelley blue book top price LMAO. After saying something about it Sam and a mechanic started arguing with me saying "where else in America could you go buy a car" for someone who wants to take my money they're pretty bad at it. Do not recommend!

Very easy no hassle car buying Kandi was amazing…read moreAnd financial department was amazing also Would recommend Rivera Auto Group to any one Thank you

This was a very great place that I do recommend to anyone trying to finance a car. The process is…read moresuper easy. Car salesman Yuna is very friendly and works very hard. Also Walter is the man and gets to work to find the vehicle that fits what's going on in your life. I like my new 2013 Dodge Ram already!!

My salesperson, Roger, was very friendly, knowledgeable, and patient. He answered my numerous…read morequestions and when the paperwork was complete there were no extra or hidden fees. My finance manager, Margaret, was also pleasant and well-informed. She explained the protection and maintenance plans clearly and concisely. I purchased a Jeep Grand Cherokee on a Friday afternoon around 4:30 pm and was able to retrieve the vehicle the next day after it was detailed and filled with gas. The experience was less-stressful and easier than any of my previous vehicle purchases with no pressure at all. Roger even gave me a Jeep Yeti cup, a Jeep keychain, and a rubber duck to start my collection. I highly recommend AutoNation, Roger, and Margaret for your next new vehicle purchase!

Extremely Disappointed With the Service After the Sale…read more About a year ago, my father purchased a beautiful 2024 Buick Envista from AutoNation in Spring. While we love the appearance of the vehicle, unfortunately, we have experienced multiple mechanical issues, and trying to get assistance with the warranties on this vehicle has been an absolute nightmare. The original bumper-to-bumper warranty has expired; however, the vehicle still has a powertrain warranty as well as an additional GM/GMC protection warranty that was purchased with the vehicle. For the past TWO HOURS, I have been calling back and forth trying to simply determine what coverage applies to the vehicle and where it needs to go for service. GM/GMC directs me back to the dealership. I call AutoNation and get transferred from person to person, with no one seemingly able to provide a clear answer. At one point, I was even directed to call Chevrolet, which makes absolutely no sense to me considering this is a Buick purchased from AutoNation. This is TERRIBLE customer service. There was certainly no confusion when it was time to sell the vehicle, sell the additional warranty, complete the paperwork, and accept payment. But now that there is a mechanical problem and we actually need assistance with the warranties that came with and were purchased for this vehicle, suddenly no one seems to know who can help. Customers should receive the same level of attention AFTER the sale that they receive when a dealership is trying to earn their business. I have called repeatedly, been transferred multiple times, and left voicemails, including for management, and I still have not received the assistance I need. After spending hours trying to get a straightforward answer regarding a vehicle purchased from this dealership, I am beyond frustrated. I am requesting that someone from AutoNation Spring management contact me as soon as possible, review the warranties attached to this vehicle, and provide a clear resolution regarding where the vehicle needs to be serviced and what coverage applies. Selling the vehicle should not be where customer service ends.