The good: They have…read morea huge inventory online. They have no haggle pricing available for you to see what you'll pay minus tax, title, and license. They do speak Spanish. The bad: Not really customer service oriented. They didn't acknowledge any customer that walked in with a greeting of any sort. You have to go up and asked to be serviced essentially. The ugly: These folks are dreadfully slow! I showed up with a check in hand around 11am. I left, with the vehicle at 4:30pm. Keep in mind that 2 days prior, I went online and selected the vehicle. I had a quote emailed to me. I called the next day to ensure that vehicle was physically at that specific location. I showed up with a check in hand. It took them hours to process me. They had maybe 2 other customers every hour. These people are nice but slow. They are well meaning people but slow. Check your carfax because they are providing you with as is type vehicles. All in all, I would probably use them again. I just would start the paperwork before I physically show up.

The entire experience was yuck. Paper work wrong, took them over 24 hours to say they received a…read morewire transfer.( not how that works at all) Slower than snails with communication and severely lacking. Need a ton of customer service training. Manager Luis could have cared less if we walked out, but he would keep the $1300 cash deposit. They advertise a price and tack on $1595. for their inspection of a incoming used car to sell on their lot. DO NOT RECOMMEND. Buying a used car is a hassle as it is, and when the managers treat you as you don't matter, just not good. They do not seem to want to grow the business and that's a shame.

The associates at this dealership took very good care of me. Initially, I came just to look at some…read moreof the cars I seen, when passing by, however, Gabby came out and introduced herself properly and respectfully. I felt like she valued me as a person before customer and that's the most important goal! Furthermore, I test drove a BMW that I was hesitant on at first but after driving and seeing the potential deal that Gabby and her associates were willing to work out, I came back the next day bright & early to get my first BMW!! If you are ever looking for a car, come here and ask for Gabby, you won't be disappointed! Thanks to the other staff as well for talking me through the process. -Don.

Champion BS artists. Advertised a Jeep Gladiator for 24790. I emailed them about this vehicle. they…read morereplied back with another price of 44990. I emailed them back. No reply! Then I left a Google review with all of the above info. They replied back" You must be mistaken we are out of business" So I called the number Waylan Ryan left in the first reply email. And guess who answered the phone? Mr Waylan Ryan. As I said champion Bull shit artists! BEWARE! Empire Motors Houston sales@empiremotorshouston.com Wed, Sep 4, 7:18PM (2 days ago) to me Hi Steve, Thank you for your interest in the 2022 Jeep Gladiator High Altitude! I've attached the link to the vehicle for more details and pictures. You'll also find the Carfax report directly on the listing for your review. Here's your personalized quote for the Jeep: Sale Price: $44,990 Documentation Fees: $85 Estimated Sales Tax (North Carolina 7% average): $3,149.30 Trade-In Value (estimated): $5,000 for your 2014 Toyota Highlander (final value upon physical inspection) Out-the-Door Total: $43,224.30 (with trade-in) Cash Deal Discount: We can offer an 8% discount on the sale price for cash purchases, bringing the sale price down to $41,390. Please note that the final trade-in value will be determined after a physical inspection of your vehicle. If you have any questions or would like to discuss this further, please feel free to reach out. Looking forward to hearing from you! Best regards, photo Waylan Ryan Lead Sales Representative, Empire Motors Houston icon 833-485-1115 icon empiremotorshouston.com/ icon sales@empiremotorshouston.com icon 159 Tidwell Rd,Houston, TX 77022, United States

I bought my car from Olympia about a month ago. The price was affordable and the car is in good…read moreshape. The owner of the place is very responsive and is happy to answer any questions. I didn't feel pressured into buying, which was a big plus for me.

they sell lemons . bought car cash and didn't last a month. Flood damaged . Everything went wrong…read morewith it and couldn't even get a response . Title came In After I sold it for junk.

DO NOT BUY FROM THIS DEALERSHIP HE WILL LIE TO CLOSE THE DEAL WITH YOU! I bought a 2017 Chevy…read moreSilverado from this place in September of 2025 and although Mr.Bruce ensured the transmission and other parts have been recently replaced he LIED! My camshaft has went out, I have an oil leak in my back housing unit of my engine, brake pump went out, and many other problems that he covered up very well to close this sale. Over 10k worth of repairs and I haven't even had this truck 6 months. BEWARE OF THIS ESTABLISHMENT.

Great salesman, he knows his stuff and great guy! BJ helped me get a reliable car. Stop by to see…read morefor your self! All cars are serviced before they are sold! He also does state inspections

I recently purchased a vehicle from J.G Hollins and the experience was great. They were friendly…read moreand professional. The process from picking, test driving and purchase was seamless , which is always a plus for me. Looking forward to doing business with them in the future. Anita

From the owner: Quality Used Cars We are an independent used car dealer…read morelocated in Houston's North Side. We have been serving Houston's Greater North-side and Heights for over 20 years! It's our top priority to sell the best and most dependable selection of late-model affordable vehicles at a cost-effective, competitive price!