Quoted $25 for a $10 wiper blade. Must not make enough money because they're price gougingread more

if i could leave zero fucking stars i would never go here what so ever ! they rushed my oil change…read more, my oil leaked all over the road / street and now my truck is making a weird noise ! screw this place and the people who own it and work for the location! oh and to top it off the dumb employees had the audacity to ask to change my brakes. boy please i probably would have died. i repeat never in your life go here!!!!!!!!

I genuinely cannot say enough good things about this establishment. My first encounter with them…read morewas probably around six months ago, where the store manager went out of his way to help me and the kindness that he showed brought me back Today I popped in for a quick inspection. The staff was friendly and helpful and made this interaction perfect. I am happy to have found a local shop that I can trust. You have my business and I will continue to comeback. PS they had fresh cookies and popcorn out on their coffee bar at 8 am

This is the best place around for oil changes, inspections and some repairs. They have self serve…read morepopcorn, cokes and coffee while you wait and they are very friendly and courteous.

Worse service in the HOUSTON area! One and a half hours and…read morethey never wiped my truck or cleaned the inside. I'll never go there again.

No Stars!!! I live in the neighborhood behind this car wash, so it's easier for me just to stop…read moreby... but not anymore!!! Took my truck for a car wash paid over $70 dollars... truck was not properly vacuumed or washed... so I remembered this is why I don't come here no more ... they do this every time.... Terrible customer service... guys detailing the vehicles always tell you talk to the manager.... They are the ones not doing their job properly... I don't recommend this place

I wrote a review after 10 years of using Burden Auto Care in 2018, so I thought I would update it 8…read moreyears later in 2026. We have used Burden since 2008 on 5 Honda/Acura vehicles our family drove and never had anything but a great experience. 8 years later, we have now used them on 3 Lexus vehicles also, and still the same great experiences. They are knowledgeable, honest, fair, clean, do great and efficient work, and we use them for all expected maintenance and unexpected repair service work. I have sent several other owners of Honda/Acura/Toyota/Lexus vehicle to them, and everyone always has the same great things to say.

Great service, nice and clean waiting room and quick and efficient work. Will be visiting again…read moresoon for future services.

If you look on Google, this place is highly rated. It definitely deserves it's high rating. I took…read moremy wife's Camry to two different places to fix a rattle in the front left, and they both made unnecessary repairs. As soon as I took it to RMI, he told us with confidence exactly what the problem was and how much it would cost to fix it. He did the work in just a couple of hours, and it is fixed 100%!!! Knowledgeable, honest, and friendly! Trust that you're in good hands here.

From the owner: RMI is here to serve the Greater NW Harris county area. As your Auto Repair facility we provide…read moreservices from but not limited to general maintenance, engine and transmission replacement and so much more. We operate at the highest level of integrity and experience that is back up with 20 years in the business. RMI is "Your One stop shop"

I love this place of business. Not only do they get your vehicle right they even clean it for you…read more There restroom are very clean and suitable for the public. And the staff is amazing. Mr. Cody is very professional and goes over and beyond to make things are fixed accurately. I highly recommend

They checked everything on my vehicle... I didn't have to ask for them to check my tires or brakes…read more Very well done! Enjoyed my visit.

Customer service and communication were top tier. Able to stay in the car. I requested an oil…read morechange, the price was cheap compared to other places nearby. Would recommend 100%

So apparently my vehicle is plastic inside holding the oil and its their policy that they can not…read moretouch that, so without telling us they proceeded to suck the oil out instead of draining it, it took an hour and we had to get out to see what was going on. Maybe tell the customer beforehand and before taking payment, so we can choose to go somewhere else and not have our time and your time wasted. After they were done they still said nothing, But what they did do was leave oil dripping down my vehicle. $95 for this.

Tony is the best!!! He heard we were headed for a road trip after our stop for an oil change this…read moremorning and made sure the car was ready to go! Along with changing the oil he checked the tires for us to make sure they were aired up, and checked the windshield wipers and recommend we changed them. He was also helpful since we didn't know exactly which of the two coupons we found online we were able to use. He also offered us a coupon for the next time we come in!

Had a few oil changes and my AC was serviced. The young men are very responsible and take customer…read moreservice very seriously. This is one of the few places I take my Benz to be serviced

First try after receiving a mail out coupon. Great service better than expected. Very fast…read moreturnaround once it was in the oil change Bay and only a short wait to get into the bay. They topped off the other fluids in addition to changing the oil check the tires and the battery. Very friendly and clean facility.

Ian the assistant manager was very nice and helpful and he was training all of his employees very…read morewell and they were quick and attentive to detail

My truck had been stolen and recovered and been in two Salvage yards. I really wasn't ready to give…read moreit up. It was exactly what I needed. Most opinions were let it go. I have my truck back now after it being a Northwest Auto for several weeks. Thank you again! You all have kept me safely on the road for more than two decades now!

I definitely recommend this place for all mechanic repairs. I've personally had two vehicles worked…read moreon and by far one of the best shops I've ever dealt with. The front desk staff, Karen, is amazing and communicates well. She's very delightful and a joy. Darryl was very professional by communicating every nut/bolt that will be worked on and always asked for approval. Things like the above mentioned make me as a customer feel very confident to continue to do business with this location. Nice, trust worthy and hard workers individuals in Karen, Darryl and Don. Dozer their dog is a treat as well.