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    7 years ago

    I should have gone to auto zone. The people are more friendly and they put the wiper blades on for you.

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    NAPA Auto Parts

    NAPA Auto Parts

    (4 reviews)

    Oak Forest/Garden Oaks

    Basically my first negative review of anywhere. I was on my wya to their store for a quick return…read more(receipt in hand) and called about 10 minutes before closing because my ETA was right at closing time. I know, kinda lame of me to show up right as they close, but I figured I'd make the ask if they could hang out for an extra five minutes to help a customer. Nope. That was the answer I got. "We close at 6pm, no exceptions" "You couldn't stay just an extra couple minutes for a return?" I asked? "No." "Ok," I replied, "I'll try to get there before you lock the doors I guess." Made it exactly at 6:00, doors locked, employees wouldn't acknowledge me at the door. I'm giving two stars instead of one because at least they weren't unnecessarily rude on the phone. The customer isn't always right, but this is bad customer service. I wasn't asking them to go an extra mile for me, just 5 minutes after closing.

    Just like the RockAuto commercial ... Why stand around and…read morewatch a bunch of lazy guys sit around tapping on a computer .... Hoping to find it in a warehouse ... who knows how long it will take to get it I have tried to use this place several times before with about the same result. 5 guys sitting behind their screen ... 2 customers in front of me and it took 20 minutes for me to ask if they had a bolt to my ol' 2000 Chevy truck, I walked out of there for the last time .... Only person I saw working was a woman who was having a hard time rolling a hand truck with several large boxes on it. Save your sanity ... Order your parts from RockAuto.com ... Get OEM parts at a great price. Is there an Auto part house that has people who know what they are doing? If I could have given fewer stars I would have.

    NAPA Auto Parts - autopartssupplies - Updated May 2026

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