1. Empire Motors

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Houston, TX

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Empire Motors

1.0 (1 review)

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2 years ago

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USA Direct Auto - Front

USA Direct Auto

(28 reviews)

Northside/Northline

The good: They have…read morea huge inventory online. They have no haggle pricing available for you to see what you'll pay minus tax, title, and license. They do speak Spanish. The bad: Not really customer service oriented. They didn't acknowledge any customer that walked in with a greeting of any sort. You have to go up and asked to be serviced essentially. The ugly: These folks are dreadfully slow! I showed up with a check in hand around 11am. I left, with the vehicle at 4:30pm. Keep in mind that 2 days prior, I went online and selected the vehicle. I had a quote emailed to me. I called the next day to ensure that vehicle was physically at that specific location. I showed up with a check in hand. It took them hours to process me. They had maybe 2 other customers every hour. These people are nice but slow. They are well meaning people but slow. Check your carfax because they are providing you with as is type vehicles. All in all, I would probably use them again. I just would start the paperwork before I physically show up.

This Dealership Should Be Ashamed - Sloppiest, Most Dishonest Work I've Ever Seen…read more If I could give zero stars, I would. USA Direct Auto sold me a 2006 Dodge Ram 3500 with a seized brake caliper -- a serious safety hazard that caused the truck to pull dangerously left and shred my tires. I had to spend $1,000 immediately after purchase just to make it safe to drive. Then they claimed to have "fixed" the AC system. What they really did was rig it with JB Weld, install the WRONG fuse (burning out others), leave parts unbolted, and even screw a piece of CARDBOARD into a vent. They also destroyed my $2,000 professionally installed security system, broke my dashboard, and moved my dash camera to hide what they were doing. The truck came back to me in WORSE condition than when I dropped it off. This is beyond sloppy -- it's dangerous, dishonest, and outright disgusting. I've filed a BBB complaint, sent a legal demand, and I'm prepared to take this to court. The only decent person there is Jorge, the salesman, who was honest and helpful. If he ran the place, maybe they'd have some integrity. Until then, stay far away from USA Direct Auto. Their work is a joke, their practices are deceptive, and their shop is where vehicles go to die.

Empire Motors - usedcardealers - Updated October 2026

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