The good: They have a huge inventory online. They have no haggle pricing available for you to see what you'll pay minus tax, title, and license. They do speak Spanish. The bad: Not really customer service oriented. They didn't acknowledge any customer that walked in with a greeting of any sort. You have to go up and asked to be serviced essentially. The ugly: These folks are dreadfully slow! I showed up with a check in hand around 11am. I left, with the vehicle at 4:30pm. Keep in mind that 2 days prior, I went online and selected the vehicle. I had a quote emailed to me. I called the next day to ensure that vehicle was physically at that specific location. I showed up with a check in hand. It took them hours to process me. They had maybe 2 other customers every hour. These people are nice but slow. They are well meaning people but slow. Check your carfax because they are providing you with as is type vehicles. All in all, I would probably use them again. I just would start the paperwork before I physically show up. read more

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The entire experience was yuck. Paper work wrong, took them over 24 hours to say they received a wire transfer.( not how that works at all) Slower than snails with communication and severely lacking. Need a ton of customer service training. Manager Luis could have cared less if we walked out, but he would keep the $1300 cash deposit. They advertise a price and tack on $1595. for their inspection of a incoming used car to sell on their lot. DO NOT RECOMMEND. Buying a used car is a hassle as it is, and when the managers treat you as you don't matter, just not good. They do not seem to want to grow the business and that's a shame. read more

This Dealership Should Be Ashamed - Sloppiest, Most Dishonest Work I've Ever Seen If I could give zero stars, I would. USA Direct Auto sold me a 2006 Dodge Ram 3500 with a seized brake caliper -- a serious safety hazard that caused the truck to pull dangerously left and shred my tires. I had to spend $1,000 immediately after purchase just to make it safe to drive. Then they claimed to have "fixed" the AC system. What they really did was rig it with JB Weld, install the WRONG fuse (burning out others), leave parts unbolted, and even screw a piece of CARDBOARD into a vent. They also destroyed my $2,000 professionally installed security system, broke my dashboard, and moved my dash camera to hide what they were doing. The truck came back to me in WORSE condition than when I dropped it off. This is beyond sloppy -- it's dangerous, dishonest, and outright disgusting. I've filed a BBB complaint, sent a legal demand, and I'm prepared to take this to court. The only decent person there is Jorge, the salesman, who was honest and helpful. If he ran the place, maybe they'd have some integrity. Until then, stay far away from USA Direct Auto. Their work is a joke, their practices are deceptive, and their shop is where vehicles go to die. read more

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Ive been looking for several months for a make and model that they had available and began to message them about it. I saw from FB they had it at least a month posted for sale but coincidentally, during our conversation, they decided to raise the price stating it was priced wrong. They had it for at least a month, they had time to market it correctly. One reason I started talking to them because their price was on par with other dealerships, it was not priced wrong, they tried to take advantage because I told them I was in the military and they though they could turn more of a profit! Dont let these 4/5 stars reviews fool you! read more

Their "no haggle" price on their website and the various car shopping websites is a bait and switch price. They tried to get me to pay nearly $2000 more than the advertised price plus fees and TT&L. Not happening. They will not honor the advertised "no haggle" price. If I paid the higher price, they offered "free delivery" which is already on their website and $200 off the extended warranty, which is always a scam. I will take my all cash offer elsewhere. read more

Everything could improve.. They SUCK. avoid with all cost...I bought a vehicle from them 6 months ago.. They were supposed to replace motor mounts before I picked up my new car.. They kept it for 4 days and then ultimately just through the motor mount in the back of the car and told me it was ready.. dealing with their warranty department is a Joke.. I ended up doing the motor mounts myself cause it was to much hassle.. Fast forward a few months.. The transmission has givin out. (Not their fault) BUT, I've been trying to take it in for service (covered by warranty) for 2 months now.. save yourself the headache and GO SOMEWHERE ELSE.. would have left 0 stars if it let me.. read more

Terrible experience!! I don't recommend this place they lie to you and have you just waste ur time and they don't help at all the sales lady blamed management's for not being able to help me out . Didn't end up purchasing a vehicle read more

WORST SERVICE EVER. Purchased a vehicle that they then later sold to someone else! Don't buy from here. They lied and told us that someone wrecked the vehicle. We purchased Then came to pick up our deposit to see the truck in perfect condition but they then confessing they sold it to someone else. Sury does not know a thing, was distracted the whole time and apparently too new to know. read more

BEWARE! Omar, Jorge, Mary the whole gang is there to take full advantage of innocent buyers. They have various angles and will work any bit of leverage they can from tryna sell you a car you don't want-to delay tactics. I offered to buy a 15yr old car that's been on their lot for 2 years. The list price was $10,999.00 I offered a $6,000 cash down payment. They came back with $5,000 cash down then $396/mo for 54 months (24% APR due to rebuilding credit). Final financed price after payoff would be $31,500.00 They in essence adjusted the price of the car up $16,000 as the financed loan amount. Wanted $5,000 cash down and in the end and additional $10,000 interest! Disgusting shady criminals! I been trying to work this deal for several weeks and they would text me with bizarre messages anytime I asked for some numbers. There is no management evidently otherwise this place would be shut down already. Also be ready for some personal insults unless you have perfect credit. These people are everyday street crumbs on their hustle to rip you off. You're better off looking anywhere else to than here! You will regret ever waisting your time and ignoring all the red flags! read more

there's a reason for all the negative reviews here and on google. I paid 15k full cash price for a malibu. Didn't even make it home before the car broke down. They did nothing to help me and I had to pay 5k in repairs. This company should burn. read more

Run as fast as you can from this scam lot. Absolute crooks. They can't provide temporary plates,and keep promising them. It has been two weeks and they wont communicate and keep giving us the run around. read more

Do not purchase a vehicle especially from a Mr EMILIO ORTIZ, he has an attitude and they are full of schemes. They don't even detail or give you your vehicle in good condition. People saty away from the company and especially this salesman. read more

USA Direct Auto - Used Car Dealers Near Me - Houston, Texas

Law in question: Texas 43 TAC 215.246 states that "advertisements shall be accurate, clear, and conspicuous. Advertisements shall not be false, deceptive, or misleading. For an internet advertisement, a disclosure may be considered accurate, clear, and conspicuous." Car discussed: https://www.usadirectauto.com/vehicle-details/used-2019-chevrolet-traverse-ls-houston-tx-id-29308538/ Listed price plus TTL on website $18,300. Original walk-put price provided by seller in person: $20,400.00 Second: $19,500 Third: $19,200 I would have been more than willing to pay more reasonable fees that were arbitrarily added to the final price. Seller: Emilio Ortiz 832-620-7453 Manager: Kayla The sales associate listed above catching an attitude and tearing up the papers wasn't illegal but it is unprofessional. Source of why I thought it might be worth contacting an attorney: https://www.txiada.org/blog_home.asp?display=243 Others who have had a similar situation regarding unreasonable prep fees and/or dishonest advertising: https://www.dealerrater.com/dealer/USA-Direct-Auto-review-105066/ read more

The truck I got is great for now. I am worried since any attempt to call the service department to report a flaw results in an unanswer voicemail. A call to sales results in no answer, someone hanging up on you, or an off the hook phone playing cartoons and a little girl's voice (creepy for a business). When I went in and said I had several thousand to put down and a trade in... I seemed like a huge bother to everyone. Everyone was annoyed I was there. If you never expect to call them again, I guess they are fine, since my truck is amazing... but the customer service has me worried on how screwed I am for the next 4 years of payments. read more

Terrible. They will agree with a deal and change it on you. Never seen this kind of professionalism. Not suprised to see all the 1 stars

Scam Scam Scam ZERO STARS I found a car ADVERTISED on 3 websites for 14,791.00 Emailed the dealership. When they did respond, it was always from a different number. They are using google voice to hide there true number. I tell them I want to come buy the car. They gave me the same price advertised. Once i told them sounds good Ill have your money tomorow. Send me a total invoice with Tax tiltle license. Once i told them ill pay cash, they added a 1,479 prep fee. That illegal in TEXAS When I brought that up, they said we dont care. I double checked with TDMV, they said its illegal. I am filing a complaint. They also have changed there name from houston direct auto becuase of all the complaints. They have a F BBB rating I am contacting car gurus and cars.com to get them kicked off. They have been kicked off of others. read more

NEVER BUY A VEHICLE FROM THIS DEALERSHIP!! Save yourself the trouble!!! My fiancé had put $6000 down on a truck. When we test drove the truck, the steering wheel was off to the right. The sales person had told us that we can leave it there and get them to fix the alignment and the brake issues cause the brakes were spongy. Then they had told us that when capital one had called to confirm that it was us going through the contract and the details to lie to them and tell them that we have the truck in our possession and that there was nothing majorly wrong with the truck. After we had gotten the truck truck shipped to our house as a "courtesy from the dealership". They then had told my fiancé that the popping noise whenever you turned to the left was just the parts breaking in. We had called the dealership to let them know of the issues that were still going on with the truck. They had told us that we need to finish our contract transfer with capital one before they could fix anything. Then my fiancé had laid underneath the truck and noticed that there was a bent frame, and the sway bar had been booger welded together and one bolt holding the sway bar on there. The Carfax history had said that it was in a "minor collision", but they did not give the full extent of the accident. we then called capital one to end the transfer of the vehicle into his name and the dealership had not given the money down to the bank. Then whenever we drove back to Houston to return the vehicle, Luis the finance manager did not want to give us a check. He said it would be in the mail in 5 to 10 business days. My fiance called the dealership EVERYDAY after the 5-10 days it was supposed to arrive AND THEY BLOCKED HIS NUMBER. He had me call and ask to talk to the finance manager and they blocked my number. We waited THREE WEEKS of trying call and get them to answer about the check then we drove 3.5 hours back to the dealership and finally got a PORTION of our refund back. read more

worst delearship ever. DO NOT BUY OR FINANCE FROM THEM. they are a scam, they will tell you about disscounts but when you want to pay off they wont give you the disscount. DO NOT GO THERE read more

Finances a vehicle from these people and after 1 years of consistent payments I was hurt on my job and made arrangement to pay my car note 14 days later. The day after payment the defaulted my loan and 14 days after repoed my vehicle. I contacted and left a message since day 1 of receiving message and no response. Do not buy anything from these people. read more

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Don't bother going to this place. We were ready to buy a car outright and both cars were dead. Their advertising cars on their website that are non op but say they are in good condition. No waste your time. read more

Abel was honest and straight forward to deal with the entire time. We made the deal happen with a lot of work! The biggest issue was they don't issue plates, so you can't buy a car and drive off on the weekends, which was very inconvenient. read more

CANT TRUST THESE PEOPLE. The good old bait and switch. A WARNING FOR ALL. The online prices are to draw you in. Wait until the salesperson brings out the sales form. Price of vehicle +$2000 more than online prices. +$2000 for conditioning. +$4300 for warrenty. +$500 for credit application. And then they ask you to get pre approved from their online financing through Capital One, but once you arrive, they don't use Cap1 for that vehicle and your APR is 3x higher. From A-Z, this place is a JOKE. read more

Shaun is the man! He is really the only reason we decided to stop by and give USA Direct Auto a chance. We had hiccups with the vehicle we chose, I must say, management really showed up and Shaun was our greatest advocate. My brother is confident with his purchase and at the end of the day, we are thankful we decided to pop in on our way to another dealer. Thank you Shaun and team for an amazing experience read more

Dont buy from these people. I bought a 2018 Chevrolet Tahoe on October 2022 with in house financing. A year later this dealer decided not to keep their word and started asking for full payment of vehicle. I tried refinancing somewhere else with another bank but since the dealer wasnt reporting the payments I was making no bank was willing to lend me the money. This dealer finally picked up the Tahoe but I lost my down payment and payments I had made. Bottom line please take your business somewhere else. The management and finance deparment never helped us find a bank. read more

I found a car on edmonds.com at this dealer that seemed to have everything I wanted at fair price I asked the salesman many questions over text and it seemed to be in good condition so I decided to make the three hour drive expecting to buy it. The car was parked up front when I arrived and although clean inside, it was filthy outside. I took it for a 20 min test drive and noticed it needed new struts and also a wheel alignment. Further inspection including underneath the car revealed the brake pads were near the wear limit and every wheel had a different tire, which most likely caused or at least contributed to the highway tracking issue. The estimated the cost to address all of this deferred maintenance at $3.5-4k. I asked the salesman if we could discuss the price in light of all the work it needed and he immediately printed out a sales order. I was shocked when I saw a $1,500 charge for dealer reconditioning had been added. I told him I had never seen a reconditioning fee on a used car and he could not explain what was done to the car to "recondition" it. I asked for a discount on the price and removal of the reconditioning fee in light of all the maintenance it needed, but he refused to consider either. Unlike a new car, the price of a used car must take into account it present condition in determining it's market value. I expect any used car that is not certified by the dealer and includes a warranty to have some deferred maintenance, but with this much plus the fee added on, the car's price came out far above market value. I pointed out that this business practice is highly deceptive and his only response is that this is the way they operate and that I was welcome to leave. I have purchased many used cars from all kinds of dealers from huge to very small and this dealer is by far the most deceptive and unprofessional I had ever experienced. They are epitome of why used car dealers have such a bad reputation. I urge all buyers to stay away. read more

Run Buddy run! Worst place to buy a car. After they burnt the Name Houston Direct Auto they switched the name again. Most of the cars they sell are salvaged in other states. Technical most of the cars are in a very bad condition regarding maintenance etc. We bought a 450GL with a perfect Carfax. Final result? Car was was tailgated.Repair was done by Houston Direct Auto. Guess what? Right no info to Carfax. Additional invest to get the car in drivable condition ( replacing bended struts etc. several thousand Dollars) After selling the car no response from the Stealership. Barely able to get someone on the phone or get someone responding to your challenge. Most of the positive reviews are fake reviews by family members of the employees or from customers being forced to give a positive review before they get the car. Their business model is not to finally sell a car. Their business model is to sell overpriced wrecks to people with low credit and to repossess the car as soon as someone is struggling and sell it again to the next needy one . Once again Run Buddy run read more

If you don't do anything, please listen and read what these reviews are saying. Please also visit the Better Business Bureau before you even try visiting this dealership. This is by far one of the worst businesses you could EVER lay in bed with. Even if you have no other options, please don't EVER let this place be an option. They will scam you until no end. If I could go back, I wish that I would have never bought a car from here. I bought a 2013 B7 Alphina BMW (first mistake), from this terrible business. Within two weeks every light on the dash was on. I took the vehicle back and demanded they repair the fix, in which they agreed only for me to NEVER receive my car back. I was told that they were going to fix the issues and I could later return after a month to receive my car. Two months went by, and they told me they hadn't even started OR ordered the part (after saying it was being ordered from Germany). I demanded they return my car back because if it is just going to sit and look stupid in their lot, it could do that at my home. Little did I know that I would never receive my car after that day. They caused an entire ruckus and would NOT give me my car. When the police arrived, they claimed it was a mechanic's lien on the car however that would be impossible seeing as though they made NO repairs as of that day. They demanded I pay an additional $5,000 for repairs and labor, even after just giving them a $4,000 down payment two weeks before. I was then escorted off the property and told that if I returned, I would be arrested for trespassing for a car that was IN MY NAME. All in all, I had to file a civil lawsuit for fraud for them to return my down payment after their lender pulled out of their business. Again, THEIR LENDER PULLED OUT OF THEIR BUSINESS. So, since I no longer have a contract, they are required to return my money, however we know that goes. WE cannot even serve anyone because they are claiming they don't speak English, or they are out of the country, or they are no longer alive. That just goes to show the type of people you will be working with if you buy a car here. As of today, it has been 8 months since I have not had a car due to this establishment. Even after all of that I found out just yesterday that my car (that is still in my name), was sold to someone else last month. SEAN LAVIN, SHAUN LEVA, AND BOB (SERVICE MANAGER) AND OWNER OF THE BUILDING ARE THE WORST. PLEASE OSTRACIZE THIS BUSINESS SO THAT THEY CAN NO LONGER SCAM ANYONE ELSE. ALL OF THE POSITIVE REVIEWS ARE PAID, PLEASE DO NOT BE FOOLED. read more

warning light Came on 1 week after purchase. called to book service within their warranty and after talking to post sale manager, Chris, he explained they can take 24hrs-7 days to resolve. all through which they do not offer any relied or support in form of loaner/renters while they have your car. absolutely insane provided the light came on so soon meaning they probably did something to make that light go away and pass inspection. why not just genuinely fix issue prior then sell? Why risk your reputation? read more