Bought a reasonably high-end car from this place based on the salesman word. It was a great judge…read moreof character. He was very professional & honest, gave me only the truth & facts abt the car. The car has run great ever since & has passed its first yearly inspection with flying colors! I would definitely do future business with this establishment & I do recommend it highly.

DO NOT BUY FROM THIS DEALERSHIP HE WILL LIE TO CLOSE THE DEAL WITH YOU! I bought a 2017 Chevy…read moreSilverado from this place in September of 2025 and although Mr.Bruce ensured the transmission and other parts have been recently replaced he LIED! My camshaft has went out, I have an oil leak in my back housing unit of my engine, brake pump went out, and many other problems that he covered up very well to close this sale. Over 10k worth of repairs and I haven't even had this truck 6 months. BEWARE OF THIS ESTABLISHMENT.

The good: They have…read morea huge inventory online. They have no haggle pricing available for you to see what you'll pay minus tax, title, and license. They do speak Spanish. The bad: Not really customer service oriented. They didn't acknowledge any customer that walked in with a greeting of any sort. You have to go up and asked to be serviced essentially. The ugly: These folks are dreadfully slow! I showed up with a check in hand around 11am. I left, with the vehicle at 4:30pm. Keep in mind that 2 days prior, I went online and selected the vehicle. I had a quote emailed to me. I called the next day to ensure that vehicle was physically at that specific location. I showed up with a check in hand. It took them hours to process me. They had maybe 2 other customers every hour. These people are nice but slow. They are well meaning people but slow. Check your carfax because they are providing you with as is type vehicles. All in all, I would probably use them again. I just would start the paperwork before I physically show up.

This Dealership Should Be Ashamed - Sloppiest, Most Dishonest Work I've Ever Seen…read more If I could give zero stars, I would. USA Direct Auto sold me a 2006 Dodge Ram 3500 with a seized brake caliper -- a serious safety hazard that caused the truck to pull dangerously left and shred my tires. I had to spend $1,000 immediately after purchase just to make it safe to drive. Then they claimed to have "fixed" the AC system. What they really did was rig it with JB Weld, install the WRONG fuse (burning out others), leave parts unbolted, and even screw a piece of CARDBOARD into a vent. They also destroyed my $2,000 professionally installed security system, broke my dashboard, and moved my dash camera to hide what they were doing. The truck came back to me in WORSE condition than when I dropped it off. This is beyond sloppy -- it's dangerous, dishonest, and outright disgusting. I've filed a BBB complaint, sent a legal demand, and I'm prepared to take this to court. The only decent person there is Jorge, the salesman, who was honest and helpful. If he ran the place, maybe they'd have some integrity. Until then, stay far away from USA Direct Auto. Their work is a joke, their practices are deceptive, and their shop is where vehicles go to die.

I have never written a review on any place of business before in my life. Two days ago (6/18/16) I…read morehad purchased a 2005 Nissan Altima with 190,000 miles on it from USA Auto brokers. The majority of the staff seemed friendly and helpful enough with the exception of a couple of employees. Despite the friendly demeanor of the workers something was quite unsettling. It appeared to me that they had no concern for my best interest, only that of themselves and the company. I drive my newly purchase Nissan off the lot and truly believed I had made a gear decision. Later I was proven to be wrong. Not even 36 hours after buying my new car, it died on me in the middle of the road. After towing it to a mechanic the verdict was that my alternator had gone out. I calmly called the main office to see what could be done. No one was apologetic nor did they offer any solution. It was made clear that I had bought the car "as is" without any warranty. I understand they had no legal obligation to rectify the situation but possibly an ethical obligation was in order. The only hint of help they offered me was a referral to a mechanic. Now I'm out 4 grand and I'm without a car. I've said all of this to warn others to throughly research the car being bought and don't expect USA Auto brokers to respond quickly to a problem that may arise. Update- after talking with the managers they agreed to cover almost half of the repairs necessary to get my car fixed. They were friendly and apologetic. I am moderately satisfied with the resolution provided.

SCAMMERS. spoke to one of their "promoters" on Facebook asked him what my options are for a $1000…read moredown payment, he sent me pics of a bunch of cars to choose from stating they are in my price range, told me just to bring my passport and money ready. No other requirements and he specifically stated "the only way you walk off the lot without a car, is because you decided not to" basically guaranteeing I would leave with a car. When I arrive the cuban worker, extremely rude and short. Tells me there's almost nothing available for $1000 down. Just a corolla and a jeep patriot. So they take a copy of my passport and I test drive the Corolla(300k miles on it and they want $9k for total price) when we return he tells my husband they don't accept me because my passport says I'm born in California. And the worker takes off for the night doesn't even speak to me or explain anything. I go inside requesting a manager, she asks for my application, which I was never given one. So I fill out the application and she tells me no because Ive only been in Houston for 2 months. Their promotor texts me saying hes sorry and recommends we use my husband's foreign passport... That shouldn't make a difference hes been in Houston the same amount of time that I have.

Champion BS artists. Advertised a Jeep Gladiator for 24790. I emailed them about this vehicle. they…read morereplied back with another price of 44990. I emailed them back. No reply! Then I left a Google review with all of the above info. They replied back" You must be mistaken we are out of business" So I called the number Waylan Ryan left in the first reply email. And guess who answered the phone? Mr Waylan Ryan. As I said champion Bull shit artists! BEWARE! Empire Motors Houston sales@empiremotorshouston.com Wed, Sep 4, 7:18PM (2 days ago) to me Hi Steve, Thank you for your interest in the 2022 Jeep Gladiator High Altitude! I've attached the link to the vehicle for more details and pictures. You'll also find the Carfax report directly on the listing for your review. Here's your personalized quote for the Jeep: Sale Price: $44,990 Documentation Fees: $85 Estimated Sales Tax (North Carolina 7% average): $3,149.30 Trade-In Value (estimated): $5,000 for your 2014 Toyota Highlander (final value upon physical inspection) Out-the-Door Total: $43,224.30 (with trade-in) Cash Deal Discount: We can offer an 8% discount on the sale price for cash purchases, bringing the sale price down to $41,390. Please note that the final trade-in value will be determined after a physical inspection of your vehicle. If you have any questions or would like to discuss this further, please feel free to reach out. Looking forward to hearing from you! Best regards, photo Waylan Ryan Lead Sales Representative, Empire Motors Houston icon 833-485-1115 icon empiremotorshouston.com/ icon sales@empiremotorshouston.com icon 159 Tidwell Rd,Houston, TX 77022, United States

True scheisters! After a $2k down payment and 1 year of payments, they took the car back. We were…read more2 weeks late, not 2 months late! This is how they make their money. Sell a car. Repo it back. Then sell it again. Buyer beware!!! Wolf in sheep's clothing! Btw, the E350 will never pass inspection with the fuel leak. Check under the back seat...........

Just got a nice crv here Today I had tears in my eyes driving home, Carlos and Garrett made this…read morehappen !!!! They are HONEST CARING AND PATIENT!! 5 FOR SURE I highly recommend Ella Blvd Motors I put my name on this Courtney G Guaranteed

Todo fue muy rapido el Sr y la Sra, son unas personas tan amables y buscan la manera de ayudar, un…read moreproceso bastante facil y rapido. Lo recomiendo 100%

From the owner: El dimealer que te habla con claridad, ain letras chiquitas ni malos entendidos…read more Las mejores facilidades para los hispanos.

WHAT A PIECE OF SHIT 'COMPANY'!! RUN…read moreRUN RUN These are just lowlife jackals. They straight lie--give you wrong information on a car, will use fake work addresses and work history to get financing, then try and give you a janky old car. How has the city not come after these idiots???

Went in for a 2013 Honda Accord , the dp said $1,100 . My boyfriend even talked to one of the…read moresalesman various of times to confirm the payment is correct ($1,100) . They said yes it is correct , but when we showed up in person they had us sign papers and give information but at the end they told us the dp is actually around $2,000 . We didn't have that type of money so we left bothered and let down. Why didn't they say this before? Do not recommend.

Brought my F-150 Harley Davidson back to life!…read more I recently brought my 2001 F-150 Harley Davidson truck in for service after it sat untouched in my garage for two years. My service advisor, KC Mings, was absolute gold. He kept me fully informed through every stage of the process, ordering and replacing the serpentine belt, putting on new tires, and replacing the rotors/front brakes. Thanks to his meticulous work, this classic truck has been completely restored to its original glory. It honestly runs exactly like it did the day I purchased it off the showroom floor. KC is truly one of a kind.  Much appreciated! S. Roberts, Jr.

Solid four stars. I've been going to this location for years probably since like 1999 or 98. I…read morecan't even remember. It's been a long time. Since I've moved back to the Heights downtown area, I decided to give them another shot. So close to five stars! I utilized the valet service where they pick up my vehicle, do the oil change, they did a great job as well change the air filter, wipers, etc. that was a 5 star experience! That was an easy five star review for that service. It did an amazing job. I was out of town for three days so they picked up my vehicle. Did all the test and maintenance and everything like that and I come back on my vehicles at my valet. That was super convenient and very nice. I will always utilize that service. However, there was a bit of a scheduling issue. They forgot to pick it up Monday so I had to give him a call, but they got it taken care of that wasn't a big deal. I just kind of falls back to fundamentals if you have an appointment scheduled and sit pick the car up that way there's no confusion and I would have to call to make it happen. They brought the vehicle back and there was like oil stains on the front fender area. Typically most oil change companies cover that that way when you get the car back, it's not dirty. The problem is I just gotta wash at Mister car wash so I had to go take a bath and get it washed again. This is why I give them four stars instead of five. Other than that, it was a great experience. Customer service is great. The convenience of the valet service to pick up and drop off back at my valet. I can't tell you that right there is top-notch service. I'll give them a try again and probably change this to a five star because overall the experience was great.

Easy transaction and a solid vehicle at a great price. Family spot; nothing fancy - so low…read moreoverhead. Long Star was third or fourth on my list of at least 10 dealerships to visit for the exact same vehicle. Long Star won out. Take your time, visit places, take notes, act accordingly.

Relocation of this business here I was saddened from Mills Rd. in Houston, but I came today to help…read moresomeone find a car, and the business at this newer location is still as genuine. Cars are still reasonable prices, good mileages, and still get the same feel from the past. I've purchased two vehicles within 2 years and they still are holding to it's value. Owners will guarantee you a great vehicle with no headaches down the road at all. They will keep you as a future customer. My advice, shop here first. Call or Visit website for details.