I have never written a review on any place of business before in my life. Two days ago (6/18/16) I had purchased a 2005 Nissan Altima with 190,000 miles on it from USA Auto brokers. The majority of the staff seemed friendly and helpful enough with the exception of a couple of employees. Despite the friendly demeanor of the workers something was quite unsettling. It appeared to me that they had no concern for my best interest, only that of themselves and the company. I drive my newly purchase Nissan off the lot and truly believed I had made a gear decision. Later I was proven to be wrong. Not even 36 hours after buying my new car, it died on me in the middle of the road. After towing it to a mechanic the verdict was that my alternator had gone out. I calmly called the main office to see what could be done. No one was apologetic nor did they offer any solution. It was made clear that I had bought the car "as is" without any warranty. I understand they had no legal obligation to rectify the situation but possibly an ethical obligation was in order. The only hint of help they offered me was a referral to a mechanic. Now I'm out 4 grand and I'm without a car. I've said all of this to warn others to throughly research the car being bought and don't expect USA Auto brokers to respond quickly to a problem that may arise. Update- after talking with the managers they agreed to cover almost half of the repairs necessary to get my car fixed. They were friendly and apologetic. I am moderately satisfied with the resolution provided. read more

Horrible place, stay away. They have multiple scam accounts on Facebook Marketplace posting the same vehicles. If you ask a question and don't end up buying, they'll leave you a bad review just for that. I even drove an hour to their location, only to be told I wasn't approved--even though I had more than the required down payment. Very unprofessional. Most of the vehicles they have there look like garbage anyway. Total waste of time. read more

Very POOR customer service. Sat there just for them to say they won't approve me "for no reason" is literally what the lady said.

Extremely rude, dishonest, and all around scummy company. Car has been paid off for over 2 years and they still won't release the title. When asked they said it was in a safe deposit box and wont be there til the following week. When I went back they said the lady who deals with titles wasn't in the office that week. Now they say i owe $500 for a security device they already took out. 0/10, avoid ar ALL costs. read more

This is the most horrible place I have ever experienced in my life after the third time of my axel falling off in me almost in severe accident they did not care at all. They didn't return my calls. Then in fact, they made me pay the two times it fell off and I did because I'm a good customer and I didn't want any bad relationship as hard as I tried to be cordial and nice and after them begging me to fix the axle the first time they asked take off my review I can go on and on and on they think they're but are covered with their contract. I will never forget the treatment that they gave me. I feel sorry for anyone who has gone through my situation. They take advantage they're mean they're rude. They're hateful. They don't care they will rob you dry all they care about getting illegal immigrants a vehicle without a drivers license I will go on and on and on of how rude and poorly they treat their customers. I was a great customer paid my truck every month on time and this is what I get. It's OK God don't like ugly. I'm a true believer of karma and I can't believe this place is still open after everything. They've done too many people, but it's all right I'll get something better at a better place. I will not let them rob me for another dollar another dime they can keep their truck after I've done spent almost 18,000 paying them and in repairs they didn't care. I called USA Saturday because it was the third time that the axle fell off. I waited and waited for a call back. I couldn't afford to get a wrecker. They did not call me back because they don't care. They're rude mean and hateful. Not to mention I had did a one star review and added a lot of other pictures and they pleaded with me to take it down and to put a nice review only that they would fix my truck so I did they really got me. I was dumb and naïve, but it's all right like I said God don't like ugly. They will get their karma please y'all their scammers. read more

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started online talked with a person through marketplace told me to come in vehicle was there drove an hour and a half took a half a day off loss of pay of time in the vehicle sold yesterday after they told me to let them know when I was coming in that afternoon no information given just said we sold it. This is a bait and switch company do not trust. read more

Man don't buy listen to this these people got a Tahoe should've know something was fishy lights weren't working than 2 days the wc went out wasted money putting down had do spark plugs and radiator plug than wasn't gonna fix the ac said oh well you get what you paid for DO NOT WASTE YOUR MONEYYYYYY read more

USA Auto Brokers are true thief's. They sell you a vehicle knowing they are junk. ​My daughter bought a vechile from them and a week late as she was exiting the freeway the vechile dead. The whole engine needs to be replaced. The owner if that what you want to call him. Never calls her the mechanic calls her a say another week. Now the mechanic if that what you want to call him broke the windshield working on the non working vechile. Again the engine died week after she bought it !!!!! Please report to the BBB. read more

DO NOT BUY FROM THESE PEOPLE they are scammers and will sell you a car that will break down right when you drive it off the lot. They will not help you in any way, but just scam you and take your money for a piece of junk!!! read more

Well I bought a car from usa autobroker on 1701 shepherd Well the ac went out u call and ask them too fix it they say it's on u u fix I will never do business here again and tell everyone I know to stay away from these ppl read more

USA Auto Brokers - I bought a 2003 honda civic from this carlot no sooner I got it off the lots the ac went out Well u call them and ask.to speak management - Used Car Dealers Near Me - Houston, Texas

rosa Arredondo 04/19/22 (first time/experience purchasing a vehicle From your lot hopefully you should/make things right) My sister just purchase a equinox Chevrolet same day she left your business the check engine light came on/ Horn stop working/missing cap from the windshield wiper Reservoir she call your business brought vehicle back your employees told her to bring the vehicle back on Friday cause they Wer to busy to fix the problems. I Definitely don't agree with this not putting your customer first when my sister handout her hard earn money they Complain or say comeback on Friday... need to make things right... Im a business owner myself for 32 years I strongly believe the core of our foundation Is customer service 1st.. read more

i asked 1 hour before going in to came sure if the car i wanted was available found it on facebook marketplace from a person named "zulma roque" she said to me yes it was available but when i came in the car was sold 3 months ago these people are LIARS and SCAMMERS read more

USA Auto Brokers - Used Car Dealers Near Me - Houston, Texas

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I got a 2006 Lincoln navigator and 2 hours after i left the a/c stopped working and the window motors went out i will never recommend anyone to go here because they wouldnt give my down payment back wouldnt fix it and wouldnt put me in nothing else and still wanted 500 more towards the down payment this the worse car dealership ive ever bought a car from i give no stars. read more

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Exelente muy amables gracias por todo gusto en conoserlos son una buena empresa de autos apoyan con todo

These people are scammers I would not buy a car from here. I would not recommend anyone to buy a car from here. The staff is rude. The employees get over on you and they sell you used cars that have problems. I don't recommend anyone to buy a car this place horrible customer service the finance manager rude very rude we're all had a bad experience working with these people. Good luck to whoever buys a car from here. I didn't even want to give them one star. read more

They only care about selling u a r after that u on your own my starter went on in a week and the sales guy acted like he didn't care after the sell told me so wat he talk to owner ain't heard nothing back since read more

Had a good selection of pretty good vehicles. David was the best helping me with my situation and even got me approved for a Lexus.

I do not recommend this Sketchy place . I should of known something was off... they didn't even let me test drive it like I had asked. They just had their mechanic take a look at the truck and they put in a battery... I Bought an Escalade from them; we drove it out the lot and not even 30 min later we were calling a tow truck! We didn't even make it home. I was so upset. I figured I'd call and see if maybe they would offer some help; but all Mr. Cyrus said was " I don't know man, we are not mechanics." I Lost $1875. Buy elsewhere! They don't care about their customers, they only care about making money. read more

these scamming mFs will take your car not even a month after buying it the catalyt converter goes out the first week on the car car drove sluggish then i get a call for from then trying to charge me an extra 850 out of the 1200$ I just put down for this 20 year old car they came not even a month later and just towed the car place is the biggest piece of shit scam read more

I bought a car from Usa auto broker with cash and within a month the engine blew, I took the car back to them for repair, paid another $1,400 to have it repaired and the next day the car stopped working again which I am now Forced to sue them. So if you want a nice car you should SERIOUSLY consider spending your money somewhere else please dont become a victim of another USA AUTO BROKER SCAM, also the good reviews are only there because they give you free gas to post good reviews. Keep that in mind. read more

Wish I would have come here before going to this place to find a reliable vehicle. Not a full 24hrs and the Ford truck we purchase started having problems. Our sales rep Bruce promised the vehicle had been checked and there weren't any issues. Well the taillights sometimes worked, we change the battery and put in a new alternator. The purpose of getting the vehicle was to run a business and loss more than gained. When I asked for some customer service or a resolve to the problem the only result was to "look at it and see what can be fixed" Then told me I was lying when I confronted Bruce about the truck condition where he said everything was checked. I didn't even have transmission fluid! I cant legal drive without tail lights!!! When I finish this I'm contacting the BBB, after reading all these reviews they should be shut down. read more

I was in this dealership and I found out that they are the most unorganized bunch of people I have ever seen. I brought them a customer to buy a car for cash and I was told they would give me a $100 referral fee.The customer paid the dealership the cash for the car,but I was told they would call me in five days to pick up my referral fee,so I did come back seven days later,only to be told that they couldn't give me the referral fee,cause so kind of error on the paper work. So if you bring them a customer and they tell you they will give you a referral fee,do look for it,cause you want get it. I will never go back there again. Why would you deal with some one that's not honest.You just might get something you didn't bargain for. read more

I went there this past Sunday, with the plan of driving a new car home. I had money in my pocket and a friend drive me up there to USA Auto brokers.. My friend recommended the place he bought 5 cars from them.. So u can imagine my shock when I was told that I could go ahead and go home they will be in touch with me if they could get me into one, after there sales associate sexual harassed me for an hour, and then he sexual assaulted me while showing me a car...I left there in tears and horrified..When I got home and told my husband, we agreed to not judge the place based on one bad apple. So the next day I called up there and spoke with the owner, and to be honest I felt that it did no good. All he could say was if it happened, and i will look into it.. However I still havent heard anything back from anyone.. about a vehicle or the incident.. my lawyer has suggested me to file a report with authorities. I was extremely shocked at how the establishment has made no efforts at all. And I have made several attempts to reach someone... it just makes me think that they condone what this man did to me.. read more

Usa Auto Broker are very nice when your there but after you get your car then there rude and a smart ass i bought my ride it keep breaking down on me a few month's later transmission went out i haven't even had a year yet. I would never buy from them again read more

Do not buy a car here!!! They sell trash cars! I bought one broke down in less than 24 hours! They wouldn't give me back my 4500 so I choose a different vehicle 2 months later it's broken down too. My car has been in their possession for over a month now. They expect me to pay for the repairs before my vehicle is fixed. Who pays for anything before the work is completed? I have now paid 7500 for nothing. read more

Horrible customer service, I was looking at a car for a couple days first one guy said mechanical issues, call back the next day another guy said customer walked off with the key. I call again the third day and a lady said it's fine to come look. I walk in and these guys tell me it's not working and no key still. Yet they still have it on the lot. Wasted my time and they could of got my money but sorry not sorry no one should ever buy or finance a car with these sketchy people. Go somewhere else! read more

Let me tell you about me: I'm mature enough to know my circumstances are not the best right now, but the worse thing you can do is not return someone's call if you consider yourself a "business that cares about people". I called one car place USA AUTO BROKERS and though the reviews online are not all favorable, even a friend told me not to go there, I still wanted to see what they had to say. I had a referral to call Joshua, who was all happy go lucky. He told me about how they're work with you, etc., and that he'd call me back when he did the numbers. That was around 1030 this morning and I still haven't heard from him smh. Then I called about 20 minutes ago and spoke to a fast talking so called manager named Chris. He told me out me on hold and looked up my app; why I eat on hold for 4 minutes, the call got disconnected smh. If you had my app, why didn't you call back? This was a back up dealer; that fell through. My whole point is JUST BE HONEST. If you can't help or don't want to help, tell me. I'm not gonna cry or me upset because you told me; I'm going to be upset because you wasted my time and effort for NOT TELLING ME. In retrospect, from what other people have told me about this dealership, it's a good thing they didn't call lol. But that still doesn't take away from the fact they didn't do me the courtesy of telling me. It's really that simple: treat others like you want to be treated. It's a simple process and free to do. read more

Horrible customer service , do not buy any vehicle from these ppl . They are crooks . Once you show them some money and sign your paper work , they no longer want anything to do with you . Just bought an 07 Tahoe and have only had it a week and already having to rebuild the transmission read more

Got my new truck today yeah ive bought a large amount of vehicles from here, it is because they are that awesome and will get what i want. The manager Brandon is the best and Gilda part of finance really care! Thank you usa! read more

USA Auto Brokers - Used Car Dealers Near Me - Houston, Texas

This review is based on an honest and current opinion. Upon walking in since it was tax season it took about 10 minutes of walking around before a salesman approached us outside. Hoss was great and honest never pushy and quite comical to say the least. We ended up purchasing a vehicle that day. The salesman didn't hesitate when I asked for the carfax which is very important to me. Although the women behind the counter could be more inviting to customers overall its a good experience here. read more

This place has the worst customer service I've dealt with in a long time. The sales men give whatever prices they think. Then they try to hurry up and sell you a car before you can think it over. Cars that aren't clean and have problems that they could easily fix. I decided against the car because my fiancé found a better deal and his response thanks for wasting my time. It was an HOUR. And in that time he had 3 smoke breaks. Unacceptable and not worth the headache. read more

Buyer Beware. Bought a car there over the weekend and noticed something was wrong on the trip home. Took it to my mechanic the following Tuesday. Appears it has transmission problems. The 3 minute test drive wasn't enough to detect an issue but after 5 miles or so, it was evident something was wrong. It's my own fault for buying without a thorough look by my mechanic but he is closed on weekends and I thought I was getting treated right. I was wrong. read more

These guys are a ripoff. They sell lemons. They are nice to your face until you make a sale, then they screw you over and treat you like trash. read more

DONT BUY A CAR HERE !!! Rude as ppl & the cars don't even work !!!! I purchased a car not even a month the car has issues not turning on & they didn't want to do anything about it !!! read more

BUYER BEWARE. WOULD NOT RECOMMEND - Bought a truck from this dealership in July 2019, and since then we've replaced the rack and pinion (over $1500 repair), and then the transmission went out before we'd had the vehicle 6 months. Just now repaired the transmission (over $2500.00). AC doesn't work anymore and it blew nice and cold when we bought it. Plus, we had to immediately replace brake pads and rotors. Customer service was okay, not great when we purchased the vehicle. We've tried contacting them since about all the repairs, and have never received a response. Not only did we over pay for the vehicle, but now we've had to put THOUSANDS into the vehicle to keep it running while we continue to pay on it. - BUYER BEWARE. WOULD NOT RECOMMEND. read more

PLEASE READ BEFORE YOU PURCHASE ANY CAR FROM THIS LOT . This has to be the worst car lot in Houston Texas I purchased a 2013 Kia forte and within a week the entire motor died they agreed to fix the motor and kept my car for two months and never worked on it until I called my car company on them, They've been told my car company they would have it fixed in a week it then took them three weeks to give the car back (meanwhile USA AUTO along with my bank HARASSED me for several days straight for my car payment) I received the car back and with in three days the car completely shut off again in the middle of a road on the highway they instructed me that they would not be able to come and get the car till the next day on a Saturday and I had to leave it on the side of the road and or catch tow truck back. After they had my car for what seemed like a Nother month to two months they finally told me and called me back and told me that it was taking too much money from their pockets to fix the car they sold me that was broken and they offered me another car. So this time around they offered me a 2012 Chrysler 200 which at the time I figured it was a good deal because it was nice and clean on the inside or so I thought first they made me pay $600 tax title and license when I already paid them tax title and license for my other car . as I pull off the lot I noticed there were little critters as in roaches crawling around I bought a small thing of bug spray and I figured that would satiate or remedy the problem it did not!!!! it only made it worse the next day I get in my car to come to work and there are roaches crawling from everywhere. And lo and behold this car also breaks down on me they told me it was the alternator so I had the car towed to them after I got off of work because it broke down at my job they said that it sounded like the alternator and they would have it fixed by Monday which is Mother's Day so I gave them extra day because of the holiday I pick the car up Tuesday and the check engine light was still on and there were still roaches crawling in and out of the car I knew then that they had not exterminated the car or changed the alternator and that all they did was put a brand new battery in it so I took it to my own mechanic and had him do a diagnostic which cost me $200 they did the diagnostic and found out that the alternator was never changed this is when I found out that they only put a new battery in it. So in addition to that I went and bought three packs of roach bomb sprays for my car I then had to get a gas fuel cap put on as well because they gave it to me and there was not one there. I called Mr. Bob and spoke to him directly and told him that this was still a problem his direct answer to me was well you can go and get roach spray yourself and fix it your self. I recorded the entire conversation just so I would have someone to show later on . He (bob) proceeds to get loud with me and tell me that I was broke and could not pay the extra $300 for the rest of my tax title and license. While I did have the money I did not want to pay because I just spent the same money that I would've spent on my tax title license getting the car fixed. So today May 31 Iris one of the receptionist sends me a personal text message to my phone and her words were "you just need to bring the car back since you keep complaining about it so much" I have not complained about the car with in weeks because I fixed everything on it myself I also am not going to bring the car back because I already paid my car note and put my own money in the car. BASICALLY DO NOT PURCHASE FROM THIS LOT . I NEVER RECIEVED A CAR FAX FOR THOS CAR The customer service is terrible read more

This place straight up sucks but I guess the old Saying right you get what you pay for Especially with these people. I remember buying a mustang few weeks later transmission went out. I had to buy the rebuild kit lucky they installed it for free. Month later my ac Compressor Burnt up left me stranded because it burnt my belt and radiator hose and pullys. Take a mechanic I recommend that. Just BEWARE They'll tell you anything you want to hear to get you into a vehicle read more

Racist rip off! They stole 1000 dollars from me and I had to call the cops on them. I went there to purchase a car for my son a cash car, they disrespect from the door was atrocious! They didn't even acknowledge the fact that we were standing there, no one tried to help us and when I asked for a salesman he got real sarcastic and rude. It was horrible until a salesperson naked Chris came and took over. The first sales guy walked off mid conversation to help this white couple who had just walked up, like we didn't exist. I made a deal with Chris put 1000 down and signed all kind of paper work. Chris says the paper tag and key will be ready for you in 15-20 min. Me and my son go to lunch for about an hour to pick up the keys, once again they don't even acknowledge our presence or treat us like humans, and when I asked for the key she hadn't even started on the papers. I said these people are rude and this place is unprofessional, so the owner who has been rude from the time we stepped foot in the door said I changed my mind give her a refund. I had been there for hours, mind you the 1000 is a card transaction so it's gone!!!!!! I have to wait for a refund, IF THEY REFUND IT. I called the cops. The owner told me and my son to get off his property, took our money and kicked us out, then threatened to do something to us if we didn't leave. Mind you he has my 1000 dollars and treats us like this. I cried and cried, never been so disrespected in my life, and it was very hard for my African American son to watch us get done like that. These people are crooks, racist, and have no heart. If my money is not back in my account by Monday the police told me to press charges, also the cops told me, he 100,000 percent believed this guy done this to me and the cop apologized numerous times and kept saying he hated in this day and time we had to go through this. Now if I had to go to a dealership and put money down I couldn't because he took our money then told us to leave. Charges are already pressed on him. The owner is trash. Do not support this business. read more

Gilda is the best, i didnt have a big down payment. but what i had she gauranteed me i wouldnt get junk. I was blind to the fact as to what i really wanted. She was a big help. i had no idea i was dealing with the owner. i just thought he was a fast talking salesman. He was a people person, At first I wasnt sure , but sat in the lobby with a good feeling. my monthly payments are affordable. great experience I will refer as many people as I can. Thank you Usa Auto!! read more

If I could give less than a one star , I would. Jack took my down payment and told me that I could pick it up on Saturday. No paper work, no contract. Came in Saturday to finalize things and they first said that Jack wasn't there. After my mother called they told her that my down payment was just a deposit so that the car couldn't be sold so she went it. Jack then came out and told my mom that they'll just give me the refund. I came in the store and that's when he attempted to explain that the car was still in repossession and couldn't be sold. He allowed me to give him my money thinking I could drive off Saturday when in reality he just took my money until the car would be available and who knows how long that would've taken. Very unprofessional and shady. And that Hispanic woman that works behind the counter has a smart mouth over the phone but not so bold in person! Took my down payment without discussing anything further. Was going to sell me a car still in repossession. Didn't apologize or show any remorse! read more