They start you off with an online request for an appointment, but then when you get here, you're out in a queue to wait regardless of your appointment time. Thankfully, rain made today a slow business day and I was next in line. Tireni was assigned to my appraisal. Took a quick 2 minute survey of my details, and put my car through the process. They estimate. 30-40 processing period. I gave up my keys at 2:10p, my car was moved at 2:17, returned at 2:32 and I received my appraisal at 2:43. A very well timed process. Fast forward a month, I ordered a car to be delivered from Louisiana location for a test a drive. $200 non-refundable. It took two weeks and the tracker sucked, rarely updated. But it eventually came in. And the test drive process was a breeze, again in and out in less than 20. The gal hated the car (Genesis gv70 Electrified). Too cramped, but very pretty. So we passed, but the staff and service was easy and non-invasive Definitely recommend if you're looking. No negotiation, but no hassle either. read more

I took the vehicle to another dealership, Hyundai to be clear! They finally gave me an answer. However, I still don't feel confident that the vehicle is going to run properly, especially considering I just purchased it in February. They informed me that the issue is with the engine coils. My check engine light has been coming on for the past five months, and the dealership has had my vehicle for a total of three months during that time. This entire experience has been extremely frustrating and disappointing. Carmax is selling bad cars and refusing to own up to the mistake. Giving me a run around PLEASE DO NOT BUY FROM THIS DEALERSHIP! Service department is very incompetent. I am still stuck with this vehicle. This is now becoming a civil matter and I hate that my experience has to come to this matter since no one seems to HELP ME. Everyone seems to be lost when asking for assistance on this matter. read more

Shadi was helpfull and professional. He and a lady whose name I didn't get ensured a smooth process for me to get in and out without delay. I'm content with the vehicle I chose. I know if I had any questions or issues, I could reach out to staff at this carmax location. read more

CarMax - Used Car Dealers Near Me - Houston, Texas

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Review email sent on 05/202/26. This wouldn't be an issue had it not been a reminder of the previous Honda Accord I purchased from the same location in 2018. Good morning, I purchased a grey Honda HR-V on 05/01/26. This SUV was returned on 05/19/26 due to concerns you each received in an email dated 05/02/26 (11:32 am). I would like it noted and I did call on 05/19/26 to speak with a Sales Manager regarding the excellent service I received from Robert and Wausaun, this portion of my experience was seamless. After receiving my new white Honda HR-V on 05/19/26 during my drive home the TPMS light came on. I called the Customer Service number and was notified that due to it being after 6 pm service was closed. I arrived at 7:28 am on 05/20/26 and was assisted by Ishmael. I explained to him the aforementioned and was met with the following: 1. He stated that my issue could not be resolved because I did not have an appointment. - I stated that I just wanted the air pressure checked because after I left on 05/19/26 Discount Tire Co was closed and on 05/20/26 they had yet to open as I stated previously I arrived at 7:28. 2. Ishmael also stated that I could leave the car and when Service had an opportunity the car could be checked. - I pointed out that I had to go to work, which he then stated I could receive a courtesy ride share. My position is itinerant meaning I am not stationary and need my car for work. Upon further prodding Ishmael took the SUV to check the PSI. Why this many conversational turns took place with no one in service that needed to be assisted is beyond my understanding. When Ishmael returned he stated that the PSI was low on the front two tires and overinflated on the back two tires. I asked "what was the PSI supposed to be" he proceeds to "mansplain" what PSI is WHEN THAT WAS NOT THE QUESTION ASKED. In lieu of listening to listen he listened to respond. He also stated that the TPMS light would go off after driving, which I understand because this is my 3rd Honda purchase from your location and second issue across 2 different cars with Service. I drove out of my way to ensure the light would turn off, it did not. I watched a YouTube video and recalibrated it myself. I am not employed by Carmax nor do I appreciate having to do someone's job had customer service been his priority this morning, it took a matter of 3 minutes. Again, no one was waiting in the service bay other than myself. Considering that Carmax is facing a challenging time and consumers such as myself still choose to do business with you because of Salesmen such as Robert, Wasuan and notable mention "Peter" who I purchased my first Honda from while in college is beyond me. I would like to know how the Service Department is going to rectify this situation? Thanks in advance, read more

Received a fair appraisal/offer for my car. The whole process took less than 40-minutes (I did make an appointment online). Terell was very friendly, helpful and professional. I had also had my previous vehicle appraised (and sold) at this same location about 8 years ago (2018), and it was a good experience back then as well. read more

I'm updating my review because they really turn things around for me. They placed me in a new vehicle better than my last and I just left from having it repaired and it drives amazing! Special shoutout to Stan for putting up with me, Sammy for also dealing with my high maintenance needs, and Isamel for my recent service visit... even though.. he never really at work... I'm scared from the 6-months of hell they put me through so I probably won't be back but I feel I owe them a good review going against protocol and making thing right for the customer. Y'all alright in my book! read more

CarMax - Used Car Dealers Near Me - Houston, Texas

The customers service sucks. We got there at noon and didn't leave til after 7 p.m. The representative that helped us DEMARCO was NO HELP! He does not know how to communicate with his customers. Messed up on paperwork several times and was very dismissive. Had to go to the front desk several times just to get the process going. Waited for COPIES for an hour... no communicate until I went to desk. Power went out and nobody said nothing had to start paperwork over. Customer service is BS! WILL NOT BE RECOMMENDING TO NOBODY.​ read more

I loved Paige and Roberto!Thanks to both of you. They went above and beyond for me. Bmw X6. Love it -Andrea read more

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On Saturday morning, I visited this location to sell my Mercedes. Unfortunately, my experience with the initial employee (african American woman with curly hair- cannot remember her name) assigned to assist me was extremely disappointing. From the beginning, she was unwelcoming, dismissive, and unprofessional in her interactions, despite my remaining polite and respectful throughout the process. After my appraisal was completed, she attempted to contact Mercedes-Benz Financial for payoff information and stated their office was closed, telling me I would need to return on Monday. I personally contacted Mercedes myself and was able to reach them immediately. When I returned to share this information, her demeanor worsened noticeably. She rolled her eyes, appeared irritated, and insisted I leave and come back another day rather than attempting again. Another employee stepped in, made the same call, successfully obtained the payoff information, and confirmed that my transaction was nearly complete. At that point, the original employee walked away and did not assist further. When she eventually returned, she was unable to provide a timeframe for completion and instead assisted other customers while my paperwork sat unfinished. I ultimately spoke with a manager, who handled the situation appropriately and reassigned my transaction. The employee who took over completed everything in approximately five minutes. I sincerely thank the manager and the employee in the back who stepped in -- their professionalism and willingness to help made all the difference. While everyone can have a bad day, the level of customer service displayed by the initial employee does not align with working directly with customers in a professional environment. If customer-facing roles are a challenge, a position that does not involve direct customer interaction -- such as a back-of-house or line-cook role at establishments like Popeyes, McDonald's, or Wendy's -- may be a better fit. I hope this feedback is taken seriously and used as a coaching opportunity to ensure future customers are treated with respect and professionalism. read more

The huge carmax lounge is very welcoming in the heat outside. There are seats in the left, on the right and around, so plenty of seating. I had just come from Shabana motors and though the staff was courteous, it was much smaller with limited seating, compared to which, this was luxury. Had to get a quote to sell my 2008 Prius. My partner for many years, it was high time to let go and get a new one. I realized it was so old that every dealer we went to, v had to explain to them how to start the car! :).... It was a pretty long wait of 30 min, and the quote that came back was really low, but the guy who was responsible for us did not take us for a ride, he told us upfront that it was very low and he personally would not take the offer but sell it directly and earn definitely a better price. I appreciated the honesty. They did enough for me to want to go back to them for any car needs in the future though I could not sell the car that day. So long... read more

CarMax - Used Car Dealers Near Me - Houston, Texas

So I literally had the most incredible experience selling my car to this Carmax location. The offer from Carmax was $400 more than the next closest. I saw an option online to upload the required info as well as make an appt to drop off my car. So I gave it a try and when I arrived the next day everything was ready to go. I was assisted by Pearl who was extremely professional and courteous. So from arrival to departure it was less than 30 mins for me to leave with a check in the Lyft ride provided by Carmax. Slam Dunk experience for me. read more

When u walk in nobody helps you , want customer service forget about it, I asked about a car and I had cash in hand ready to buy the salesman said go look for it Manager should get fired this place is a joke read more

CarMax - Inside - Used Car Dealers Near Me - Houston, Texas

Literally had today to get my vehicle since my rental had to be turned in today. I had checked a few places but they were one of the few that had the option to have your car dropped off (which I wasn't able to do - more on that later). So I filled out everything and just needed to get to the last part - however it was looking like they would be dropping off my car closer to this evening rather than the afternoon. I was working from home and needed to just ensure my car got taken care of today so I went to the dealership. Kristen did a great job of getting me in there and out with my vehicle in about 30 min. If you are going to use carmax I would recommend doing most of the work online and then finishing up in the store - saves a whole lot of time. read more

I am trying to make a service spot but no one is answering. we purchased the most expensive warranty but I can't even make a service spot.

I love how straightforward they are and have so many good deals when it comes to buying cars and service provided. Best part is that they allow us to look around the cars at the lot to see if we like any of them. Right when I mentioned that I found a car at the North Fwy location, they had us to do the paperwork and all I got to do is go to the other location and present the paperwork, test drive, and then once decided I want to buy it is when paperwork is finalized. I love CarMax and will recommend anyone to check it out for those who want to buy a good used car with better price read more

Predatory Practices and Subpar Vehicles - Beware of CARMAX I'm compelled to share my terrible experience with CARMAX, particularly for women considering doing business here. They seem to prey on women with limited automotive knowledge, pushing poorly maintained, unreliable cars at premium prices, banking on the assumption we won't know better. Carmax never disclosed the fact that the engine had been repaired twice but sold me a car at full price. Carmax pulled up a car fax report stating no repairs and no accidents which is a big fat lie! I purchased a vehicle from Carmax believing their sales pitch that it was "in perfect condition." Within four months the check engine light came on. The car began breaking down. The car had a major engine recall that clearly weren't addressed prior to sale. A trusted mechanic confirmed these problems should've been DISCLOSED and FIXED before the car ever hit the lot. When I returned to discuss the issue, I was met with condescension and dismissive remarks. They refused to take responsibility or assist with repairs, leaving me stranded with a lemon. It's clear they're prioritizing profit over integrity, targeting customers they assume won't and can't push back. I urge women and others to stay away from Carmax. Find a dealership that values honesty and stands behind their vehicles. I wouldn't wish this financial and emotional stress on anyone. It's been a whole year that I have been fighting with a car that the dealership knew was a lemon. They clearly capitalized off of me and now I'm stuck with paying for a problem that I can't afford. I have brought multiple cars from this company and this is the thanks I get. As a single working mother I wouldn't recommend this place to anyone. Go elsewhere this place does not have your best interest I've noticed this for a whole year now. Even speaking to corporate they also have no compassion. Telling me to trade the car that they know is an issue leaves me upside down and without transportation. This is the very reason people give up in life because of predators like these people. The stress this place has caused me is insane. Save your money, time, and sanity - shop elsewhere. read more

Very nice location the design of this Carmax is absolutely beautiful. Lots of space and privacy when working with one of the salesperson. The customer service is top tier and the new quick check out is amazing! You can tell this location really values the cars they sell! read more

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Joseph and Andre at Carmax Southwest Freeway were amazing and provided excellent customer service to me and my son. Joseph provided excellent communication, was very responsive , and he went above and beyond to help me with trading my car in and purchasing a new one from Carmax. He really cares about the customer's satisfaction and ensures they are well taken care of. I am very grateful and appreciative to receive such great customer service. read more

BEWARE first off these people feel entitled to your business. George the "Sales manager" is extremely rude.... they will also tell you to insure a vehicle and then change there mind with no explanation other than car max can choose who and who they dont want to do business with. read more

I was astonished at the speed & high level of customer service. Motivated professionals took care of my transaction on a very busy Saturday in under an hour! Barely had time to read one section of the Wall Street Journal. First - went to their website, entered all the vehicle information, mileage, options, etc. Then made an appointment to sell it. Arrived 20 minutes early, checked in, handed over the key. CarMax folks appraised it, produced a confirmation of the $$$ value. Then signed the paperwork to sell it. Received a tote bag with my old plates and how to let Texas DMV know I sold the vehicle. Will 100% do business with them again! read more

CarMax - Tote bag - Used Car Dealers Near Me - Houston, Texas

Recent buyer. Bought a car and been paying for 2 years. Overall quality is 3/10. First month, the a/c didn't work and paid 2k to fix. After that windows got cracked, only the first layer. Then noticed the arm rest had really thin leather and it got cut overtime. After the cup holder area creaks a lot if put any pressure. The worst part, noticed a piece of the side of my car that fell off after closer inspection. Seems they put some type of adhesive and smoothed it out and then painted over it. So if I wanna fix it I have to remove all paint and then sand down the full body and then repaint. Be careful of what car you get and check everything read more

CarMax - As you can see there's some type of adhesive on top of metal body frame - Used Car Dealers Near Me - Houston, Texas

I purchased a 2019 Buick Encore from CarMax on October 14, 2024. My salesperson convinced me to buy this car after my previous one broke down, leaving me stranded with my 2-year-old daughter for two hours. After spending the entire day at CarMax, I drove home only to have the car overheat and the engine light come on. The car had to be towed back to CarMax the next day, and it remained in their service department for 14 days. The salesperson informed me that I had to keep the car for at least 10 days unless I got it appraised. Within two weeks of having the car, it overheated five times in 24 hours. I returned the car to CarMax, and they kept it for an additional three weeks. During this time, I requested an appraisal and was offered $12,000 for a car I bought for $17,998 (with total costs amounting to $27,508.44 after fees and warranty). Despite the car being in CarMax's possession for most of the time since purchase, its value dropped significantly. I was told the car needed a new cooling tube, water pipe, battery, oil change, and new tires due to shaking at speeds over 77 mph. I do not feel safe in this car, and CarMax is refusing to offer a buyback. I have spoken with the manager but received no help. read more

Went in to look at cars and Peter was so helpful and amazing. Didn't pressure me and shared his knowledge. I would be happy to give him my business read more

If you want a salesman who is not there just for comission and is willing to take their time to show you cars then DO NOT come to this location. We walked in, there were 5 salesman just standing around not eager to help or even greet. Finnaly a lady greeted us and started to ask what we were looking for. It was going well we saw a few cars and my husband was interested in two. She let us know that those 2 cars were not for sale as they were missing proper documentation. We were going to let her know to give us a call back since my husband was really interested. Once she felt we didnt want any of the others cars her whole attitude and demeanor changed. She snatched the tag off our car that we wanted to trade / sale gave us the key back and basically said goodbye/ thank you. You could see it in her face that she was over it since she felt we didnt want anything else. Whole establishment is awful really and we were willing to give it a shot. Never again read more

A car was available to me within five minutes of my request. This was a very easy process to enter and leave.

Kristen Deruise is an amazing consultant! We worked with her for two days and she made everything so easy and smooth! She handled the trade in and swap easy peasy! Literally gave us so much relief. She is awesome and we recommend her to all future clients looking for support and honest feedback! You rock! I'd also like to add that my partner has gotten 3 cars from here over the past 20 years and has never had a complaint. read more

I purchased a car like 3 weeks ago and the 7 day of purchase my husband found some issues with the vehicle and we called them to see if they could fix the issue and of course they keep the car like for almost 2 weeks wish I enjoy my car for only 7 days and the rest were in the mechanic I guess. Well today we got the vehicle back and IT'S WORSE THAN THE BEGINNING ‍ I am new on this of buying a car and it's really stressing me out read more

This CarMax location is well lit and has a large parking lot to park. They have a large selection of cars and gave us a good estimate for our car. I was able to talk to an associate there who gave me pricing on my used vehicle. He also recommended using their app to also get a good price estimate. Pro Tip: Sell your car before the year ends. Otherwise it will be considered one full year older and even less valuable in price. read more

CarMax - Nice huge parking lot - Used Car Dealers Near Me - Houston, Texas

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James is an incredible Service Manger at CarMax Southwest Freeway Houston, Texas. I bought a new car and there were some incidentals that needed to be fixed and he did them all, no problem, no charge! He even gave me a loaner car! Thank you for the great service James! Shauna Swaim read more

Best time to sell the car. Not to buy a car. The sale process was smooth. Took 90 mins to get an appraisal. We went for dinner and got a call, it was done. Came back to the location and agreed to the price, we waited in the lobby for another 35 mins and signed a document and got handed a check. Easy peasy. Their valuation was lower online and from other competitors. Just go into a physical location and you will get the higher end of the price from the kbb value. read more

CarMax - Used Car Dealers Near Me - Houston, Texas

COMPLETELY USELESS DEALERSHIP- General Manager Matthew Cooper Horrible experience with a transfer purchase. First my vehicle was expected to be ready Thursday and once I called I was told it would be ready Sunday. After that I received a call during my lunch break Friday that my vehicle was ready and to stop by at 1:30. So I rush my meal and leave work to go pick up, In 45 min traffic both ways. Once I get there I'm told my car would be ready in 3-4 hours by General Manager Matthew Cooper. Matthew Cooper was extremely indifferent about wasting my time or the stressful week I've had dealing with his CarMax dealership, he was less interested in losing the sell. COMPLETELY USELESS DEALERSHIP read more

CarMax - Used Car Dealers Near Me - Houston, Texas

Here this morning looking to get my don who is in the Air Force car appraised. I had to wait for few minutes and that's it. My sales attendant was friendly and welcoming. It took about 25-30 minutes for the appraiser to get to the car and appraise it. The good part is they have me their offer and the Kelly Blue Book Offer. However, both offers surprised me- thru were both lower than expected or even what I got from Kelly's read more

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This is the 4th time I have sold a vehicle to CarMax and this was the best experience by far. From start to finish, I encountered friendly professional care and I did not have to wait long for the transactional process! I definitely felt I got a very fair offer, since I had checked the Bluebook price value for the year, model and miles on my van, prior to coming to CarMax. Every step of the way, I felt taken care of, with information provided on their process of buying my van. I accepted their offer, after their inspection of my van and proceeded to finalize everything with my providing the title etc. Simplistic, terrific and caring are good words to describe my overall experience at CarMax. YES I would sell another vehicle to CarMax, in the future, if the need arises again! read more

Just looking for commission, not helpful unless you are willing to purchase a car that day. We waited for an employee then he was unhelpful not very nice and overall just wasted our time. We will never purchase a car from here nor recommend this dealership. read more

The sales associate Trevon was extremely helpful. Hard worker and speedy. Kept us informed of what stage the car buying process was in.

Great service today with Farhad and Iris! Very fast and kind service for me I ended up purchasing my first car within an Hour of being here for a price I wanted! Thanks A lot! read more

CarMax - Used Car Dealers Near Me - Houston, Texas

Prices and interest rates are criminal. On top of paying the same amount for a car with 80,000 miles as I could've on a brand new car. Couldn't test drive the car before buying, finally got it to realize the radio wasnt working so was without for a week just to get it back and the ac go out. Luckily carmax has a warranty bc you're gona need it.....a bunch of red flags I should've picked up on but had never bought a car before. Make sure to take someone with you that knows cars! read more

Even though i didn't buy the vehicle from this place, they were very helpful and straightforward with prices and other fees when I visited the location. I scheduled a test drive online and had it. The sales associate was respectful and gave me my space. But what prompted me to write this review is that when my nephew purchased a truck through Carmax (not sure if this particular location) he had some issues with the truck. He returned the vehicle under the grace period and apparently everything went well. He was pleased with the carmax response. Sometimes issues arise when buying a used car, but in this case carmax was helpful and responded accordingly. read more

Sold my car at CarMax. I feel they made a fair offer on the vehicle. Dave was very nice and helped me through the process. I'm also happy they stay open late because I was able to do this after work without a hassle! They took care of everything and reminded me of anything I needed to do on my own! read more

CarMax - Business office - Used Car Dealers Near Me - Houston, Texas

I went to carmax to purchase a new used vehicle that i found online. Long story short I got the vehicle that I wanted and I'm going to keep it. However, I am rating Carmax low because the verification process, contrary to the lies they tell on their website, they tank your credit score. In 2020, during the pandemic, my credit plunged into the toilet for numerous reasons. Over the past two and a half years I've worked very hard to repair my score. Well, the salesman, Rey, told me that Carmax requires a soft credit pull. I approved it and was approved for financing. Well, he then told me that a hard pull was needed... I know what hard pulls can do so I rejected at first. Rey told me he couldn't proceed without a hard pull. I relented and allowed it. The hard pull dropped my score 30 points, literally. It was on my credit seconds later. All the work I had done for two years was for nothing. It went from good back to fair... So **** carmax for that and I will never go back to them for another vehicle, ever. read more