1. IQ Auto Buyers

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Houston, TX

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IQ Auto Buyers

5.0 (1 review)
Closed • 9:00 am - 1:00 pm

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11 years ago

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CarMax

CarMax

(220 reviews)

Sharpstown

They start you off with an online request for an appointment, but then when you get here, you're…read moreout in a queue to wait regardless of your appointment time. Thankfully, rain made today a slow business day and I was next in line. Tireni was assigned to my appraisal. Took a quick 2 minute survey of my details, and put my car through the process. They estimate. 30-40 processing period. I gave up my keys at 2:10p, my car was moved at 2:17, returned at 2:32 and I received my appraisal at 2:43. A very well timed process. Fast forward a month, I ordered a car to be delivered from Louisiana location for a test a drive. $200 non-refundable. It took two weeks and the tracker sucked, rarely updated. But it eventually came in. And the test drive process was a breeze, again in and out in less than 20. The gal hated the car (Genesis gv70 Electrified). Too cramped, but very pretty. So we passed, but the staff and service was easy and non-invasive Definitely recommend if you're looking. No negotiation, but no hassle either.

We went to Carmax and spoke to one of the salesmen there about a week ago. We found a car we liked,…read moreand through the Carmax pre-approval process, we paid $300 to have the car shipped over from another state to the 290 location. When the car arrived at the 290 location, we went to pick it. We walked in and Carmax told us that the salesman no longer worked there. Then they wanted a hell of a lot more money down than our first salesman. We acted in good faith and spent $300 based on the explicit terms provided by their employee, and now we feel that we are victims of the classic "bait-and-switch" or "spot delivery" tactics because of the internal employee turnover, which was not our fault! We got our $300, back, but we feel annoyed, disappointed, and embarrassed because of their failure. Not cool CARMAX!

Mac Haik Ford

Mac Haik Ford

(346 reviews)

Memorial

I had an amazing experience! Chris my salesman was responsive professional caring and made my…read moredecision to purchase with Mak Haik easy ! Financing and purchasing was a breeze ! I knew I wanted a Maverick just the prices and games at other dealerships were miserable! I called mak haik Chris answered the phone played no games had me the price I wanted in 10 min ! I walked in spent less than an hour there and drove away happy !

This company will harass you through the phone through text and through email. They will contact…read moreyou through different emails and numbers. I already talked to a man 3 months ago to stop texting and calling me. A woman just texted me and after I wrote back saying they are violating the law it's a $500 fine they block me. I call the dealership a man who I barely could understand started laughing at me and wanted to know my business as to why I need a manager. He sent me to a director not the manger who he sent me to an answer machine. Stop harassing me. Also the top portion of the text isn't from me it came from them they signed me up for texts. Under the Telephone Consumer Protection Act (TCPA), car dealerships cannot send marketing or sales texts without your prior express written consent. This applies even if you talked to them once months ago. Here's what the law requires: * Marketing texts require express written consent -- a signed agreement (electronic is fine) that clearly authorizes that dealership to send promotional messages. legalclarity... * An inquiry only gives them a 3‑month window to contact you under an "Established Business Relationship" (EBR). After 3 months, that protection expires unless you gave written consent. Dealerships get sued for this constantly -- penalties are $500 per illegal text, and up to $1,500 per text if the violation is willful. legalclarity... I purchased from another dealership because they wouldn't stop messaging me and calling me nonstop.

IQ Auto Buyers - carbuyers - Updated October 2026

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