Bobby B was great during the process, thanks man! Will 100% be back. This is my second vehicle from…read morethem.

One of the worst service experiences I've had…read more I had an extremely disappointing and frustrating service experience at AutoNation Ford Katy (20777 Katy Fwy) that began on March 7, 2026 and took seven days to resolve due to repeated mistakes, lack of accountability, and unprofessional behavior from management. I brought my vehicle in for: * Oil change * Tire rotation * Windshield wiper rubber insert replacement only (not full blade replacement) Despite being very clear about the wiper request, I discovered immediately after leaving that my entire wiper blades had been replaced against my instructions. When I brought this to the attention of the service advisor (Randy), he appeared confused and dismissive. Only one of my original wiper blades could be located, and I was told the technician had already left for the day--suggesting my vehicle was rushed. No accountability was taken, and no solution was offered. Because AutoNation could not correct its own mistake, I had to go to Honda, where I was told I would need to buy new blades since one was missing. I had to rush back to AutoNation before closing just to retrieve the single blade that was found so I wouldn't have to buy two replacements. Shortly after leaving Honda, my tire pressure light came on, which was concerning given that a tire rotation and air check had supposedly been done. The next day, I discovered one valve cap was completely stuck, making it impossible to add air--confirming the service had not been properly completed and that no issue was disclosed. When I returned on Monday to request reimbursement for: 1. The wipers AutoNation incorrectly charged me for. 2. The replacement wiper I had to purchase due to their mistake. I encountered extremely rude and dismissive behavior from a manager named Don, who interrupted me, spoke condescendingly, and showed zero interest in resolving the issue. Although he acknowledged the stuck valve cap, he claimed they "didn't have the right size" to fix it--something Honda corrected immediately. Honda also washed my car, which AutoNation didn't do. Reimbursement was delayed and incorrect multiple times, and my name and address were misspelled on both the invoice and checks--showing sloppy handling of customer information. The only bright spot in this entire experience was Henry, another manager. Henry reviewed everything, immediately acknowledged the mistakes, corrected the reimbursements properly, took ownership of the situation, and followed through exactly as promised. He demonstrated genuine professionalism, accountability, and respect--something noticeably absent elsewhere during this ordeal. It is upsetting that a simple service visit escalated into a week-long issue because one manager refused to help. This location's lack of workmanship, professionalism, and accountability reflects very poorly on the AutoNation brand. I strongly urge corporate leadership to review management conduct and service procedures at this dealership. If not for Henry, this situation likely would not have been resolved at all.

Trusted and valued for auto purchases and service since 2005…read more Wouldn't consider going anywhere else for Toyota related item. Strong recommend.

I purchased a vehicle from this dealership, and the post-sale experience has been incredibly…read morefrustrating. They promised to handle all the necessary paperwork, but communication has been non-existent. Specifically, Celeste from the finance department personally assured me that she would call me to handle my temporary license plate, but she never did. To make matters worse, once my temporary tag expired, I called them to demand a solution, and they actually told me to just drive with the expired tag, which is completely illegal. It is highly irresponsible of them to put a customer at risk of getting ticketed or facing legal trouble with law enforcement. It is unacceptable that once the sale is finalized, they completely ignore you and give this kind of "advice." I absolutely do not recommend this place. Compré un vehículo en este concesionario y la experiencia postventa ha sido frustrante. Me prometieron que se encargarían de la documentación y los trámites correspondientes, pero la comunicación ha sido nula. En específico, la financista Celeste se comprometió personalmente a llamarme para resolver lo de mi chapa (placa) temporal, pero nunca lo hizo. Lo peor de todo es que, una vez que se venció mi placa temporal, los llamé para exigir una solución y su respuesta fue decirme que manejara con la chapa vencida, lo cual es completamente ilegal. Es una total irresponsabilidad que pongan en riesgo al cliente de recibir una multa o tener problemas con la policía. Es inaceptable que una vez que cierran la venta, se desentiendan por completo y den este tipo de "soluciones". No recomiendo este lugar para nada.

On March 7, 2026, I visited Honda to purchase new windshield wiper blades after my original ones…read morewere accidentally thrown away by AutoNation Ford Katy. Fortunately, the representative at Ford was able to locate one of my original wiper blades, so I only needed to purchase one new blade and a replacement rubber for the second one. The Honda employee who assisted me was extremely friendly, helpful, and attentive, making sure all my needs were taken care of. Then, on March 9, 2026, I returned to Honda because Ford was unable to help me remove a stuck valve cap on my tire. Honda checked it right away and advised that they could fix the issue without any problem, estimating it would take about one to one and a half hours. Their team worked quickly and efficiently, and I was back on the road much sooner than expected. As an added bonus, they even washed my car for free, which I truly appreciated. Thank you, Honda, for the wonderful customer service. Please keep up the excellent work! Special shout‑out to Thuan Vo for the outstanding assistance!

Predatory service charges. Lied to my mother taking her car…read morein for a service under warranty telling her she needed service at $700 for something she only needed regular maintenance on ($200). Other dealerships validated the over work estimate. Do not trust this location.

Another great CarMax experience! This is our 6th CarMax family purchase and everything was as…read moregood as expected. We had the vehicle shipped (from a further distance than usual), and had a bit of a delay. The trade in offer expired during that time but CarMax honored the original (higher) offer. Diego Orozco was very professional and followed up promptly when we had post purchase questions. Next time I need a vehicle, I will definitely be looking to CarMax for my car!

HI KATY COMMUNITY ALERT!! I suggest you do not dare to come this location where staff especially…read morecashier or accounting or customer service are most the time or their personal phone or sleepy...... you will loose your precious time and money. This was my 1st time experience with this organization where they wasted my several hours and went their 5 times due to misguided by a several representative!! I will never go back this location where people are asleep during their work!!

We had a wonderful experience with Omar at BMW West Houston! My husband and I initially visited…read morejust to browse, and we returned a week later to purchase. Omar treated us with the utmost respect and patience - from our initial visit to our inquiries via text/phone, and through closing - I cannot say enough positive things. Omar was extremely knowledgeable about the entire BMW line and was able to highlight pros to similar makes/models in a way that felt genuine and not pushy. Our final signing was also a breeze! We were in and out within an hour - Omar was ready, the paperwork was prepared, and the car waiting in the showroom with a gorgeous presentation. Omar really made the difference with us purchasing from BMW West Houston and we couldn't be happier!

I am extremely disappointed with my experience at BMW of West Houston and would strongly caution…read moreconsumers to thoroughly document every aspect of their transaction. My concerns are: 1. Communication and follow-through from dealership leadership, including General Manager Charles Cannon, were significantly lacking. Calls and requests for updates were not responded to in a timely manner, if at all. 2. The dealership completed the sales process and executed documentation on the vehicle purchase, only to later attempt to unwind or materially alter the transaction while attributing the issue to the lender. From my perspective, the dealership's internal handling errors became mine, the customer's burden after the deal had already been represented as complete. 3. Pricing transparency was a recurring concern. Advertised pricing and actual deal structure did not consistently align, and responsibility was frequently attributed to third parties or external circumstances during negotiations. (super ugliness) 4. Vehicles that had already been sold or otherwise unavailable continued appearing online during the process, which created confusion regarding actual inventory availability. 5. The sales and finance process felt unnecessarily high-pressure. After extensive effort to finalize the purchase, the dealership later attempted to revisit material components of the transaction rather than standing behind the deal structure originally presented. 6. Specific personnel involved in my transaction included salesperson Marvin Barahona-Sanchez and finance representative Shady Yauhari Souky. My experience with the handling and communication throughout the process was extremely frustrating and contributed significantly to the overall negative experience. Additionally, the vehicle itself did not appear fully retail-ready at the time of sale and reportedly required substantial detailing preparation before delivery. (2 hours) Consumers considering this dealership should carefully review all documentation, financing terms, pricing details, and delivery conditions before completing a transaction.

I appreciate everything that Mr Todd did for us the Sanchez family I was able to find my sons…read moretruck for he's graduation day at Jeff Haas Mazda Todd made the process fast and gave us stress free with all the process of buying a pre-owned vehicle we purchased a Toyota Tacoma 2025 and we are satisfied with Todd help making this process easy and transparent everything question was answered by the dealership staff thank you

It was great purchasing a new car from Jeff Haas Mazda we did not experience sales pressure at all,…read morethey did not blow our phone to come buy a car. The sales representative Alan is very professional; he is very helpful and he explained every button on the car and followed up on our purchase. I would not hesitate to buy here again, especially with Alan. Maria& Alain.

These past few weeks when I have been struggling to use my car with two broken external handles, I…read moreWISHED I had the mechanical skills to fix my car. Since I do not, the next best thing was finding LA Auto which is Woman owned and Operated to fix my ride! LA Auto was brought to my attention thanks to the Projects feature in the Yelp App. I sent out a request for a job or service and Yelp broadcasted it to businesses to reach out to me concerning the service. I had initially had a different mechanic before LA Auto that was going to do the job, but a price change occurred before the vehicle was in their possession. Decide to nix that mechanic and go back to the drawing board acquiring estimates for the job. By this point, I had already ordered and picked up my parts directly from the dealership so they would match my vehicle. All I needed was the labor to complete the repair. I was really intrigued that there was a Woman owned and operated auto shop in Houston, so I decided to reach back out to the shop about an estimate for labor. My inquiry was Friday afternoon, so I didn't expect to hear back until Monday. Liz, the Owner, however, was in contact with me in and out the entire weekend asking for pictures of the parts to ensure they were correct for the vehicle based on the VIN as well as making sure they didn't need to paint the handles. She gave me a range on the price for the labor, which I could understand because she never saw the vehicle before- only pictures of the damage. We did most of our communication on Monday which offerred a great opportunity for me to get the car fixed that afternoon since she had an opening. I honestly thought I may have to come back another day to get the job completed because EVERY OTHER BODY SHOP I SPOKE TO said I would have to drop the car off just to get an estimate. I did that with one Pearland body shop and received a quote of over a THOUSAND dollars just to fix some handles! They even stated the labor was high because the panels of the car had to be removed. Thanks to Youtube, II knew that was not the case and Liz the owner and my mechanic confirmed my research as she completed the work on the vehicle in less than an hour WITHOUT removing the inside panels. She worked fast and I was even able to see her work from the office which provides a chair or two inside for waiting customers. A/C is blizzard cold inside the waiting area, so bring a jacket. This is not your car dealership waiting room with tvs and refreshments, so bring your own, but Liz worked so fast I didn't need to indulge in either! Really friendly, sincere, and affordable service from Liz at LA Auto. I am so glad to not only have my car repaired (FINALLY, with the exception of one small part that the dealership gave me in error that doesnt affect the main fix) but I am so estatic to support a small business owned and operated by women. I am telling everyone I know about LA Auto if they ever need repairs on their vehicle. This place is a real gem and deserves to shine!

Was searching for a shop to install lowering springs on a supra. Discovered this place and saw…read morepositive reviews. Staff was professional and provided a reasonable price. They did an amazing job. Thank you. Would definitely recommend.

Great place for oil changes and state inspections. There is a line sometimes on the weekend, but…read morethey are very efficient and keep things moving quickly. Straightforward and friendly service.

You can do a drive thru oil change and sit in your car. Takes about 5 minutes. Avg market price for…read morean oil change. Service is friendly

Got a uhaul and a free car wash today. Customer service was great. And very nice people. Love crazy…read moremike and his lovely wife

Took my vehicle here to have a repair done. Repair was completed promptly as promised. Price was…read moreextremely fair. Would gladly use this company again and highly recommend them. Dennis F.