Still our preferred Ford Store. We had a weird scenario occur, but all hands jumped in to make things right. This earned them more respect from me. read more

This company will harass you through the phone through text and through email. They will contact you through different emails and numbers. I already talked to a man 3 months ago to stop texting and calling me. A woman just texted me and after I wrote back saying they are violating the law it's a $500 fine they block me. I call the dealership a man who I barely could understand started laughing at me and wanted to know my business as to why I need a manager. He sent me to a director not the manger who he sent me to an answer machine. Stop harassing me. Also the top portion of the text isn't from me it came from them they signed me up for texts. Under the Telephone Consumer Protection Act (TCPA), car dealerships cannot send marketing or sales texts without your prior express written consent. This applies even if you talked to them once months ago. Here's what the law requires: * Marketing texts require express written consent -- a signed agreement (electronic is fine) that clearly authorizes that dealership to send promotional messages. legalclarity... * An inquiry only gives them a 3‑month window to contact you under an "Established Business Relationship" (EBR). After 3 months, that protection expires unless you gave written consent. Dealerships get sued for this constantly -- penalties are $500 per illegal text, and up to $1,500 per text if the violation is willful. legalclarity... I purchased from another dealership because they wouldn't stop messaging me and calling me nonstop. read more

Mac Haik Ford - Car Dealers Near Me - Houston, Texas

The lack of communication and sense of urgency related to my recent service ... never more. Appt was set for Thursday afternoon, 2:30. This is my work vehicle and I wanted to minimize downtime as much as possible. I was aware it probably would not be on the rack till Friday. After the weekend rolls around and it's Monday afternoon and I still haven't heard anything from the service advisor. I called the main line and left message as well as on the cell phone given to me... never got a call back. On Tuesday afternoon, I decided to drop by the location in person and spoke with the service manager regarding being ignored by the service advisor. He picked up the phone and was able to get an answer in 15 seconds... the truck was finally put on the rack on Tuesday. So I wasted Friday & Monday not working due to the dealer ignoring my vehicle for 3 full days. What is the purpose of an appointment if they will just work on it whenever they want? While on the rack they notice the seals on the rear diff were leaking. I authorized all work to be completed. No call Wed. Left messages Thursday. Still no reply. I had to drop by the dealership again to get an update on my truck. Was told it was being finished and will be available Friday morning. Friday morning I did get a call from my service advisor saying the tech heard noises from the front differential while doing the final road test. Gave permission to pull the tires and investigate. They found the front differential needed to be rebuilt. Gave permission again. Parts ordered on Friday but would not get till Monday. I was finally able to pick up my truck on Wednesday, almost 2 weeks after my initial appointment. My truck is my living. At the very least, the dealer owes me compensation for at least 3 days of lost work due to my vehicle just sitting without anyone even touching it. Plus my time of having to drop by the dealer 2x just to get a simply reply to 'is my truck ready?' So, no. I will not be using Mac Haik Ford ever again. Neither for sales nor service. read more

My 2025 Toyotal Cammry was hit from behind and I had it towed to Mac Haik Ford. Mac had my car for 3 entire months and charged the insurance company $25K to fix it (the max the insurance would cover). I observed several cosmetic flaws that I returned to have addressed and they did not fix them to my satisfaction (i.e. trunk would not close properly, missing housing unit protecting the lights under the trunk hood, missing paint spots, etc...). I finally drove the car away swearing I would never use Mac Haik again. I send dozens of emails and tried to contact management about the issues, but they never returned my calls. Then the real problems started.... 2 weeks later I was hit again in the same area and this time brought the car to Toyota to repair. They took 1 look at the Mac Haik repair job and refused to fix my car! They pointed out numerous flaws in workmanship and standards. They told me not to drive the car for safety reasons. They recommended I take the car back to Mac Haik for repair of the repairs. As proof of their position, they drafted me a letter stating the previous repairs were not done correctly. I had no choice but to have the car towed BACK to Mac Haik to fix the old botched repair job as well as the damaged caused by this recent accident. This time, I reached out to the corporate office and tried to find the right people to complain too. As of this writing, I have heard nothing back from them! Do NOT take your car to Mac Haik Ford (the others may be okay, I don't know, but not Mac Haik Ford)! If you have a problem with the workmanship, they will not answer your calls or return your emails. Take your care ANYWHERE ELSE! You have been warned! read more

Mac Haik Ford - Car Dealers Near Me - Houston, Texas

These people are just plain crooks. The business model is to lie and try to cheat you. Stephen, Art and Matthias pulled a wildly dishonest Low Jack scam. He had sold me on a Low Jack package with no fees (overpriced but convenient). Then he decided not to install Low Jack at all. When I discovered this my sales guy kept promising that finance/sales would call back. Of course they did not. Eventually I had to drive to the dealership to meet face to face. Stephen the man tried to tell me they would install it but I had to pay the fees. Eventually, Stephen agreed to refund me 499 for the Low Jack, but before I could even get home he changed to only refund 399 and lied again by telling me this was the cost on my contract (it wasn't). Honestly, it was one lie after another after another... (pun intended) They could have easily made an honest deal, but, for a few hundred bucks, the've made sure I'll never return and I will share my experience widely. There's just no reason to deal with dishonest people nowadays read more

Worst Dealership on the Planet!! They will Manufacture numbers in your lease with a longer term(Beware!), they will Forget to pay off ur trade-previous lease, make promises they dont intend to keep, etc. These people ate Not Honest or Professionals! Spend your Hard earned money Elsewhere!! read more

As much as I loved buying a vehicle from this place, the service center is awful. I made a 7am appointment, first car to pull into the shop. At 2pm my truck is still not even being worked on, they have had it for this long and done nothing. WHAT THE FUCK is an appointment for... why are they not even working on it. Then when I ask, his response was I didn't know we need to be finished by a certain time.. if i made an appointment at 7am i expect it to at least be getting serviced at 2pm! read more

I purchased a 2021 Ford F-150 STX from this dealership( 10333 Katy Freeway Houston, TX 77024) and was told by the sales representative that the spray-in bedliner included a lifetime warranty and could be resprayed when it wears down. Recently, after 5 years I brought my truck in because the coating has become thin over time. I made the effort to prepare for the appointment, including removing my bed cover and even canceling work to bring the vehicle in. However, the service department refused to honor the warranty, stating it only applies if the liner is cracked or peeling. This is not what was explained to me at the time of purchase, and I was never provided written warranty terms clarifying these limitations. A bedliner typically wears down--it doesn't just crack or fall off under normal use. I also spoke with Roy, who handles the bedliner work, but the request was still denied. This was a frustrating experience and feels misleading, especially considering the time and effort I put in based on what was originally promised. I hope management reviews how these warranties are explained and works toward a fair resolution. read more

They insult your intelligence by lowballing on used cars, by more than 50%, and wildly overestimate the value of their vehicles. Pure car dealer scam. Avoid these pirates like the plague. I have all of this on email exchange and will post if Mac Haik attempts to distort the facts. read more

I wrote a negative review after not having a good experience with Quick Lane oil change. It took twice as long as I was told. Paul contacted me to follow up and offered free service if I changed my review. Pretty scummy. read more

I have ford truck and took it to Mac Haik Katy , got luck that my agent was Robert Rodriguez he was very customer friendly and answered my questions and followed with my insurance company with out any hassle So far I have no issue with my truck but I feel I found a right guy to work with me was has great experience and good customer service I would highly recommend Robert to be ur go to person if you have to take your car for collision repair read more

I bought a 2018 ford expedition with extended warranty from Mac Haik ford , the catalytic converter went bad just to find out that the warranty did not cover the part. I paid out of pocket just to find out they installed a faulty part and acknowledged that the part was bad . For over a year trying to get them to fix the part and the management telling me that they need to do another diagnostic test and pay 190 for the test also another 190 for the engine to be test saying a bad catalytic converter can't cause damage to my engine. People listen then they said call us and give a fake number. Mac Haik was paid and I have a bad engine and the management refuses to call or even settle the problem. People walk way plz read the reviews . read more

We have been a loyal customer for over 12 years and bought three cars from them. However, there will be no more. We ended up buying our daughter's car from Tomball Ford. When Mac Haik had to work for our business because of tough credit, they ghosted us. read more

I've purchased four vehicles from Mac Haik over the last 15 years. While their sales department and selection of vehicles are great, their service department is abysmal. One of my current vehicles, a 2021 Edge ST, has a major safety recall and it currently has 33k miles on it. I dropped off my vehicle for the recall and reported two other issues to the service advisor, namely TSB 21-2081 and TSB 21-2389. A week later, the service adviser Carlos Rivera still has my vehicle in a diagnostics queue with no action taken. When you purchase a vehicle, you're not just purchasing the Brand name, You're also purchasing the service that comes with it. Speaking of, I also purchased Ford's premium service plan to extend the warranty to 7 years. I expected better service, considering my loyalty as a customer To the same dealership, And my brand loyalty to Ford. I couldn't be more let down by Carlos Rivera and the service department at Mac Haik. I asked for a call from the service manager, who has never called to discuss this situation. As a result, I'm going to pick up my vehicle and bring it to a different dealership for Service. I doubt I'll be purchasing another vehicle from Mac Haik in the future. read more

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Tried my best to buy a 2024 F150 that had over 6,000 miles (demo) but they refused to be realistic on milage, depreciation and my interest rate. We were close on price but then the finance manager decided to disregard my 800+ credit score and stick-it to me on interest rate. This truck has about 400 days on the lot! Get a new finance manager and let me know when you want sell your inventory. read more

Update to previous review posted June 28, 2025. Ausgust 5th, the Mac Haik Ford and Lincoln dealership team and we arrived at a resolution, which we are very pleased with. Miqueias and Zollie were great at resolving the issue and reassuring us this dealership is truly focused on customer service. read more

Shady dealer offered to buy my 2017 100D Tesla Model S for 24k based on tires and brake inspection??? Told them I did not want to drive 3hrs only for them to try to low ball me as I just had wheel and tires put on and the brakes services at Tesla. They said no problem would buy full asking price. I drove up there this AM. Only inspection done was buying manager drives around parking lot less than 5 minutes. I wait while he sits in glass office, then comes back and says due to the car needing brakes and they cannot work on Tesla Brakes at the Ford service center that advertises working on all makes and amodels that they would offer me 4k less than asking? 1 the car has 58k on the ODO brakes last 150k-200k in these, 2 I just had the brakes and tires services and in case of the tires replaced. 3 Unlike Ford Tesla believes in right to repare and makes all their service docs available to anyone for free. 4 you cannot actually check brakes without pulling a tire, measuring rotor thickness against tech specs and checkign pad. This was a complete fabrication and lie. This is also why people HATE dealers and flock to Tesla to buy online and not have to deal with shady scumbags. read more

Do not shop here! They are dishonest and do not care about you. They refused to honor the warranty I paid for and they refused to refund the total warranty when requested. They lied about the truck having new brakes, it didn't and rear rotors had to be machined because of their dishonesty. Truck also had suspension problems that they refused to address and I had to take it to a 3rd party and pay more money out of pocket. I want the remainder of my warranty money back! read more

We have been customers at Mac Haik for years but no more after this most recent experience. They replaced my daughter's brakes a year ago. After that, we repeatedly reported that they were loud and didn't feel right when braking. Every time they said it all looked fine, the last time as of 7000 miles ago. This week took it to a different mechanic to find out the rotors were shot. When I called Mac Haik, I spent an hour talking in circles to them with them denying that they could have done anything wrong and implying that the repair person who finally took care of us was wrong and that my daughter is at fault. We will never return to Mac Haik to buy a car or to have any of our Fords serviced. read more

Took my mustang here for repairs due to my car saying "service advance trac" they quoted me over 6k for new engine mounts and to "inspect the transmission" because they believe it was the clutch causing all these problems with the car. i pick up the car the next day to find they broke my dash cam and didn't even put my car back together! ended up taking the car to another shop where they fixed it for 800 bucks and had nothing to do with the engine mounts or the clutch and ended up being a bad wheel bearing. they just want your money not your car fixed! read more

We purchased a brand-new 2024 Ford Expedition Max from Mac Haik Ford on June 25, 2025. Within just six weeks - and before the vehicle even reached 900 miles - the dashboard displayed a "charging system service now" error message. While the vehicle was ultimately repaired, the experience with Ford left us extremely disappointed. When I called to make an appointment for the warranty repair, I was told there were no loaner vehicles and was told there was an Enterprise rental located near the dealership. Before renting, I confirmed with the Ford Hotline that my rental costs would be covered. Trusting that assurance, I chose a smaller, less expensive vehicle, as I did not want to take advantage of Ford. Afterward, I was initially told by Ford that reimbursements were limited to $40/day, and then later told I would not be reimbursed at all because the rental was not a Ford brand. At no point was I informed of either restriction by the dealership or the Ford Hotline. On top of that my calls to the dealership's GM went unanswered and I received no follow-up despite multiple cases being filed with the Ford Hotline. My family is still out $538 due to warranty work on a brand new Ford vehicle, even though I was explicitly told via the Ford Hotline the rental would be covered. The bottom line is that I trusted Mac Haik to sell my family and I a brand-new vehicle that did not come with hidden headaches such as corrosion inside of the connector and grill shutter actuator. I trusted that my three young kids and I were driving around in a safe vehicle that had been inspected prior to being sold. While my vehicle has been successfully repaired, Ford and Mac Haik failed to honor their promises and ignored reasonable attempts to resolve the issue. read more

Worst experience ever in buying a car. Mac Haik Ford sold me a car with a lien on it which is totally illegal. I bought the car on December 31, 2024, and I did not get my title and license plates until August of 2025. I was forced to file a claim with the Texas DMV who found Mac Haik Ford guilty of multiple violations. Once the claim report is completed, I will send it to my attorney and I will post it online, because I don't want anyone to make the same mistake that I did in buying car from Mac Haik Ford. read more

Took my 2021 Expedition in for a routine oil change & tire rotation. Lug nuts were not secured on my back tire and while driving on I-10 my car was shaking violently. Luckily, I pulled over & called for a tow. One lug nut was left and a bolt completely broken off. The tow driver said I was lucky, he has seen bad things happen from this. I would not recommend. This was my final straw after multiple issues with service and getting loaners even after paying extra on extended warranties. Just done. Don't recommend this dealership in any capacity. Still shaking from my experience. read more

Mac Haik Ford - Tire - Car Dealers Near Me - Houston, Texas

Rating 1 star because 0 isn't an option The Quick Lube used to be good but not anymore. I asked about the price of getting an air filter and was told $32 (which is already ridiculous) but was charged $67, because apparently it's worth over 100% of the filter to put it in (takes almost a minute) Then was told there was a 1% charge for using a credit card, so I pulled out cash and was told they don't accept cash. So you have an upcharge for something you have no choice but to use. Cool When I think of all the trucks/cars I've purchased here I've spent around 500K here, yes, around half of a million dollars. Well enjoy that last $114 Mac Haik, cause it's the last you get from me. Treat people better read more

Buncha B*llsh*t - It costs $173 for them to plug a code scanner into the truck and diagnose why the check engine light is on!! At the end I payed $173 for Mac Haik Ford to MISDIAGNOSE my truck and said it was a catalytic converter issue. Read on to see how they managed to screw up. 1 star because its the lowest amount I can give. 1 additional star because Kevin the service rep was very prompt, courteous and he had great communications with me. My truck's extended warranty covers me up to 150,000 miles. Of course when you buy the truck, they'll upsell you on how great the extended warranty is and "you don't want to risk it" etc etc. Cool, I got the extended warranty. Fast forward to last month where I had two issues on the truck to figure out, 1) the check engine line was turned on and 2) I knew I had a leak somewhere since I can smell smoke coming from somewhere. Since I have extended warranty on my truck I went to Mac Haik since it was just down the highway from me. Kevin was my rep and let me know that my two issues (Listed above) are two different departments responsibility. Since we're not sure if the leak is what is causing the check engine light to go off, I would have to pay a diagnosis fee of $173 for a technician to see what its about. THEN see if its related. If its NOT related, then I would have to pay ANOTHER $173 fee to have the other department figure out where the leak is. It also could have been possible that their SUPER and MIGHTY extended warranty they sold me may not cover the leak fix. This some major b*llsh*t. I reluctantly agreed to see what the check engine light is about and Kevin made me initial right next to the admission paperwork to agree to that stupid @ss fee (You know sh*t is about to go down when people do that). I leave the truck and get a call back later to say the check engine light was about my catalytic converter. Kevin says extended warranty won't pay for it and it would be somewhere between $1200-$1500 bucks. Right now catalytic converters are on back order since people be stealing it. Nothing they can do to make them produce it faster states Kevin. He also told me he'll send the truck to the other department and see if the leak can be identified and see if extended warranty will cover it. Luckily, Kevin called back few days later to say the leak was fixed and the warranty did cover it and I just got to pay $100 bucks my "deductible". (Which in its own right a b*llsh*t thing too). However I was on my own for the catalytic converter since its back ordered. Payed my $273 and took my truck back. I took my truck to chinatown and asked a mechanic to take care of it. Turns out it WASN'T my catalytic converter but rather my engine thermometer that needed to be replaced. Chinatown mechanic charged me total $600, which is way less than the $1500 Kevin told me I could possibly get charged. It could have been covered with warranty as well. Well Mac Haik managed to mess that part up. Ridiculous. Does a restaurant charge you a fee to order meal? Do Librarians charge you a fee to help look for a book? Then why the hell does a STEALERship charge you a fee to see why the engine light is on. You don't have to rationalize, its stupid. Do yourself a favor, visit AutoZone and have them plug in their code scanner for FREE if all you need to know is why your engine light is on. read more

Had to have an engine swap as part of warranty service. When I got the car back, it was covered in greasy hand prints, inside and out. I asked them to clean up the mess and they said it wasn't their job. Talked to the service manager inside and he acted like I was trying to scam them into doing a free detail. My car arrived dusty but in good shape -- I got it back looking like it had been in a junk yard for 5 years. My hands smelled like grease and the knobs were slippery as snot. Cost me $75 to get the oil stains buffed off my paint, and scrubbed from steering wheel and interior doors. read more

Mac Haik Ford - Car Dealers Near Me - Houston, Texas

I NEVER write reviews but here I am now rating 1 star cause 0 isn't an option... Imagine buying a truck with not even 100,000 miles on it 2019 F-150 XLT and you get told "it went under this rigorous inspection called 'Ford Blue Certified'" and u come back next day cause your engine is rattling every time it accelerates, and u have an engine misfire and I get told by mechanic supervisor it's just me and I'm "hearing things..." Now when I go trade in my truck since I travel for work and didn't even put 100 miles on it and have to buy a new vehicle that puts me upside down on a loan, its my issue... Yet I was also told I couldn't bring it back even thought there's a 14 day money back guarantee but since I was 21 and I "don't know what I'm talking about" I get left with a horrible truck... Never will you guys be recommended by me or have my business ever again. read more

Do not bring your vehicle to get serviced here. They will not fix your problem and at the same time rip you off....

Daniel Mclerie helped my wife and I get into the car of her dreams. He not only found the exact model, make, and features we wanted, he guided us expertly through the process. Additional shout out to Sandi Butcher, finance lady extraordinaire. read more

Took my Ford F-150 King Ranch in for some body work due to a Minor accident. When picking up on May 27, 2025 after the Memorial Holiday, which was ruined. I decided to go out of town the following weekend, and guess what I found; a tire sitting in the bed of my truck, instead of underneath where it belongs. * When I contacted the Body Shop: I was greeted with excuses, no staff to put it back, and definitely No Apology for the inconvenience. * When I address the situation to the Front Desk, they contacted a Sales Manager to assist me. Where he checked and stated, your right no tire underneath. Let me contact Quick Lane and see if the can put it back. * When I went to Quick Lane, busy as normal, Nick and his team saved the day. Nick's Team found that the Body Shop did not utilize my tire, they left an additional tire in the bed of my truck. Still unacceptable because I do not like clutter or extras at my home. Overall Nick and his Team assured me it was an accident and apologized for the confusion. Thanks Nick and his Team!! read more

Went to get an oil change because I figured the dealer would be the best place to go....big mistake. The tech left the oil filler cap off and oil sprayed everywhere in the engine bay and dripped all over the driveway. Never going there again. read more

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I drove four hours to this dealership to look at a 21 F150 Platinum. The salesman was great (Christos) and I made a deal on the truck with the intention of returning in two days to drive it back home. Christos gave me a guarantee from his manager that no deposit was needed to hold the truck and that the purchase order was enough. The next day I work out everything with the bank, and my bank representative calls the dealership and speaks with Sebastian who guarantees the deal is done. The same day I added the vehicle to my insurance policy and provided the identification to the dealership. Thirty minutes before I am supposed to leave the next day (the day I told the dealership I would be back to get the truck) I receive a call from the finance manager informing me that they had sold the truck to someone who had walked in. When I informed the finance manager that he must be mistaken because the deal was already done, he confirmed that the truck was sold out from underneath me. This was extremely disappointing because the dealership had given me deceptive information (a guarantee that the truck would be held) and preferred a customer who financed in house through their lenders over someone who had their own financing. I will make sure that myself or anyone I know will never use Mac Haik, and I will be filing a formal complaint with Ford corporate. This was unacceptable. read more

This was my second service experience. I was extremely happy with my first experience. I was so happy that the decision to return was a "no brainer". Regrettably, my second will be my last. I didn't mind that they kept my vehicle for over a week, what pissed me off is that you have to call repeatedly to find out what's going on. You can leave messages or send texts but they go unanswered. My service writer never returned a call. He was great the first time and absolutely horrible the second time. I will not return. read more

I recently purchased a vehicle at Mac Haik. I was very impressed with my salesperson, Daniel Mclerie. I was not sure what make and model to purchase, and visited other dealerships over the course of the last few weeks. Daniel stood out given his knowledge of the Ford models, empathy for my concerns, answers for my questions, prompt responses and general efficiency. There were two reasons I purchased a car from Mac Haik, one was certainly the suitability of the model I chose, the other was that Daniel is someone that I could trust and wanted to work with. He made the process of choosing the next vehicle and purchasing it as easy as it can be. read more

NO STARS...that's the rating I give, none, zero, zip! I am sorry I ever bothered to do business with Mac Haik on Katy Freeway. 1) New car purchase they messed up the vanity plate registration which requires an onsite visit to the Tax office to correct. 2) At My last service appointment the rep informed me my cruise control needed to be replaced and would cost $2,000 - I refused. (still working) 3) The service manager called after I gave a bad review online and offered a free service call if I WOULD REMOVE IT! Learn from those who have been burned...AVOID THIS DEALERSHIP! read more

I popped into this car lot, just to get a look a the inside of the 2019 Mustang (which all they have on the lot, right now), so that I could compare it to the space inside of a Dodge Challenger. I'm a Ford guy and have wanted a Mustang ever since I was a kid. I was just looking... So, we met Austin. A young guy who'd been working for Ford for about two months. He allowed us to sit in a couple of the higher end Mustangs on the sales floor and then he asked if I wanted to drive one. I was hesitant, because I know me, but took him up on the offer. We searched around for a GT that had leather seats, out on the lot, but they all seemed to be low on gas. For the sake of time (and the god forsaken heat) we settled on a GT California Special. As, soon as Austin cranked that baby up, I knew I was in trouble. The pipes growled my name! I took a cruise up the feeder and the up the other side of 59, with Austin trying to walk me through using the steering wheel mounted shift paddles, but I couldn't get it. I had him take over on the way back and he showed me how and he showed us what the get up was like. I was all in! We got back to the lot and he offered to get me an estimate on what I would need to do to get the monthly payments down to around $700, on a $46, 000 car, with no down payment and no trade-in. After an initial $1,200+ a month quote and then a $780+ quote (that included my military discount), Austin and his manager, Carlos, came back with an offer that had my jaw on the floor. 0% for 72 months! I swear, I was just looking! My girlfriend and my cousin (whom I had to call) had to bring me back down to earth. I am just doing some research. This visit was amazing and these guys are pros who want to give you the best deal! They will work with you! Give them a try! read more

I purchased a brand new Explorer in May. Immediately had issues with the sync system and CarPlay. Took it into the dealership 2 weeks after I bought it. I was told they couldn't do anything because they couldn't replicate the issue since they it is intermittent. Brought the car in 3 more times. Was requested to make videos so they could show the mechanic what it was doing and when I sent those in the same day was told "oh, well I didn't expect you to actually send them". I have spoken to the service consultant, the service manager, my salesperson, the sales manager, and another individual because the GM refuses to take my calls. Do not buy your car from here unless you want to get screwed. read more

5 stars hands down !!! Josh Ross is the BEST salesman there is ! Got me in and out and with my dream car. On top of that he made the numbers work best for me ! Shoutout to Kyle S the manager, for supporting me as well. Best dealership in Katy seriously. Reading the reviews made me nervous to come, but I am so thankful I did. They are very genuine and down to earth people. 5 Stars any day. read more

Mac Haik Ford - Car Dealers Near Me - Houston, Texas

Sales guy Lawrence tricked me to sign and pay for a hybrid car when the price and the car we agreed upon is the plug-in hybrid. It wasted so much of my time dealing with him, and it made me furious being played. I don't normally write bad review, but I want to warn people out there to avoid these unethical people. It's a shame I wanted to give American made car a chance after driving Japanese made car for so long, but tumors like him turned me away. read more

I brought my f150 with only 90k miles in on April 26, 2024 for them to take a look at it. They said it was both turbo's leaking oil and it was covered under my extended warranty. They had to fight with the Ford extended warranty group for over a month to get it approved (my service advisor was the only good part about the Mak Haik service dept). I got my truck back from them 2.5 months later on July 12th. It wasn't fixed properly and I took it back. They kept it from July 18-23rd but I don't think they did anything to it. I had a friend who is a mechanic take a look and the drivers side turbo that they replaced with remanufactured parts was leaking oil. I took it back to them again on the 26th of July and told them what he found. They didn't look at it for a month and when they did, they couldn't figure out the problem. Then it turned out it was exactly what I told them it was and the vehicle was returned to me September 11th. 131 days without my vehicle, over 4 months and it is still not fixed, the turbo that they replaced twice is leaking again. Worst customer experience ever. I spoke to Paul the service manager about how long everything takes there and how things still aren't fixed. I got the strong impression from him that that's how it is and they won't do anything to make it better. Avoid this dealership at all costs! read more