If you are even *thinking* about purchasing or leasing a Genesis, do yourself a favor and make your…read morefirst--and only--stop Demontrond Genesis of Clearlake. I say that with complete confidence after what turned into a long day visiting multiple dealerships, and I can honestly say this was the **best car-buying experience I've ever had**.
For context, I am not new to purchasing vehicles. I do my research, I know what I want, and I came prepared. I had already identified the exact vehicle from online inventory and was ready to buy that same day--the last day of the month, no less.
My day started at Southwest Genesis, and unfortunately, it went downhill quickly. Instead of listening to what I asked for--a GV70 well under $60K--I was left waiting, only for the salesperson to pull up in a freshly washed GV80 priced around $76K. It was clear they were more interested in upselling me than respecting my request. When I insisted on the GV70, I repeatedly encountered "mistakes" on worksheets--sales price, trade-in value, numbers that somehow always worked in their favor. The final straw? I was told the online price I had *just* seen (and had proof of) was suddenly $4,000 higher. The explanation provided by Manager Crystal Kanu involving pricing adjustments didn't align with what I had in front of me, and no effort was made to make it right. It felt like a constant attempt to slip things past me rather than earn my business.
Hoping for a better experience, I headed to Genesis of West Houston--and unfortunately, things didn't improve. Before even confirming whether they had a vehicle I was interested in, the conversation immediately turned to my finances, monthly payment expectations, and personal details. That's backwards. I wasn't about to discuss numbers on a car I hadn't even seen. Frustrated, I left.
At that point, I debated calling it a day--but I'm incredibly glad I didn't.
I called Demontrond Genesis of Clearlake, and that's when everything changed. Michelle Guerrero answered the phone, and from the very first moment, she did something no one else had done all day--**she listened**. I'll admit, by then I was beyond frustrated, but Michelle remained calm, professional, and reassuring. She took the time to understand exactly what I wanted and even began preparing options before I arrived.
From the moment I got there, the experience was completely different. The team was welcoming, organized, and--most importantly--transparent. There was no pressure, no games, no "mistakes." Everything was clearly laid out on paper without me having to ask. The entire process felt collaborative, not adversarial.
Michelle is exceptional. She is knowledgeable, patient, and genuinely invested in making sure you are comfortable and informed. She took the time to walk through every feature of the vehicle and made sure I felt confident in my decision. Even after the purchase, she has followed up multiple times over the past couple of weeks--something that speaks volumes about her commitment to her customers.
The finance team was equally impressive--professional, straightforward, and never pushy. Every step of the process reinforced that this dealership understands something the others clearly do not: **this is a people business, not just a car business**.
Looking back, I can honestly say I'm grateful things didn't work out at the other dealerships because it led me to Michelle and her team. I will go out of my way to recommend Demontrond Genesis of Clearlake to anyone in the market for a vehicle. They have earned my trust, my business, and my referrals for years to come.
If you value professionalism, transparency, and truly top-tier customer service--go to Clearlake. Avoid the frustration elsewhere and start where you'll be treated right the first time.
