They start you off with an online request for an appointment, but then when you get here, you're…read moreout in a queue to wait regardless of your appointment time. Thankfully, rain made today a slow business day and I was next in line. Tireni was assigned to my appraisal. Took a quick 2 minute survey of my details, and put my car through the process. They estimate. 30-40 processing period. I gave up my keys at 2:10p, my car was moved at 2:17, returned at 2:32 and I received my appraisal at 2:43. A very well timed process. Fast forward a month, I ordered a car to be delivered from Louisiana location for a test a drive. $200 non-refundable. It took two weeks and the tracker sucked, rarely updated. But it eventually came in. And the test drive process was a breeze, again in and out in less than 20. The gal hated the car (Genesis gv70 Electrified). Too cramped, but very pretty. So we passed, but the staff and service was easy and non-invasive Definitely recommend if you're looking. No negotiation, but no hassle either.

Shadi was helpfull and professional. He and a lady whose name I didn't get ensured a smooth process…read morefor me to get in and out without delay. I'm content with the vehicle I chose. I know if I had any questions or issues, I could reach out to staff at this carmax location.

Michael, Kimberly and Mitchell with Team Autoplex provided excellent service. My car had rear…read morebumper damage. Mitchell discussed the cost of repair vs replacement and I chose repair since the damage was minimal and the car is 7 years old. They went above and beyond with service. They repaired the bumper so it looks brand new but they also took care of other scratches that have happened through the years. They detailed the exterior and interior of the car so it was looking shiny and new when I picked it up. Mitchell ran a carfax report to see if there were any recalls on my make and model car. All of that and my final bill was less than their estimate. Superb service and honesty. I cannot recommend this team enough.

I was looking for a car for almost 3 months. I talked with at least 15 salespersons. By far, Mitch…read moreat Team Autoplex was the best to work with. He is personable, available, and provides top tier service. The service and professionalism were so good that I ended up buying a wheel powder coat and ceramic coating to go with my new car. One stop shop. You can't go wrong here! A white hat dealer in a black hat world. 5 stars!

I want to give them 100000000 stars if I can I love them…read moresooooo much I love Zuri especially! He is soooooo lovely and has a heart to help people out! But pay attention they have moved! Zuri! I love you! Thank u soooooooo much!

I dont normally leave reviews, but the team at Motors On Wheels definitely earned! I was in the…read moremarket for a used vehicle that was reliable and priced well. I am naturally skeptical of any used car dealership even more so one that has so many high ranking reviews. I didn't initially believe it and thought they were fake. Boy was I wrong! Joad (Sales Manager) & Zuri (Sales Agent) do business the old school way. They stand behind their product, no B.S. Bait & Switch, and take care of their customers to no end! They offer a 7-day warranty on there vehicles and dont just sell you junk that you have to be worried about breaking down the minute you roll off the lot. They sold me a solid business van for my fleet, that had low miles and it was the cheapest priced vehicle online in the entire country. They are in business for the long haul and understand the importance of reputation. They treat people with the upmost respect regardless of price on car, like some other dealerships. Motors on Wheels went above and beyond for me to make sure I was 100% satisfied with the esthetics and mechanical integrity of my vehicle, which gave me peace of mind! Never experienced this level of customer service and professionalism from any dealership, not even the big manufacturer dealerships. They earned my business for life. I will be purchasing all of my future business vehicles from them!

Every once in a while we run across someone in a service industry that genuinely loves what they…read moredo. Their approach to their craft is filled with more than "customer service". It is filled with genuine kindness which is a lost art in this fast-paced me-me-me world. If you would like to experience this rarity, stop by Texas Auto Group TX and ask for Deya. You will feel it right away.

I personally will never buy another vehicle from TX Auto GRP. I bought a $40K Jeep Gladiator from…read morethem, that only had 36K miles on it, and within two months the vehicle had catastrophic engine failure and left me stranded in the middle of nowhere. It had a broken crankshaft. TX Auto GRP sold me a lemon!!! To make matters even worse, I bought TX Auto GRP's warranty when I purchased the Jeep. Not only did the Jeep break down, but they could not honor the warranty that they sold to me. The Jeep literally sat in their services department for almost three months, and it was never repaired. It is still sitting there to this day. Not only could they not fix the vehicle, but they did not seek outside help (Jeep dealer) to rectify the issue so that I could get back on the road. I even offered to have it towed to my mechanic so that he could fix it, but I was told "It does not work that way." Beyond that, trying to get updates about the repair was almost impossible. Nobody would answer the phone or return my text unless I called the sales manager. After a while the sales manager just started letting my calls go to voicemail. I even tried to contact the owner, but nobody would put me in contact with him. It was the worst experience of my life and that is not an overstatement. Then the loaner car they gave me also had engine issues. The check engine light came on one day after I picked up the loaner. It started running rough, so it was not drivable either. After I told them what happened, nobody even offered to get me into another loaner car. I was now stuck with another TX Auto GRP mechanical issue. Finally, the Jeep Gladiator is not something that happened to me once. Nope! I have purchased four vehicles from TX Auto GRP over the past six years. The first vehicle I bought from them had major frame damage and the front end of the truck was welded up to the point that you could not even fix any of the damaged parts. They hid the frame damage by using bondo and paint. The next truck I bought had fuel system issues. I had the entire fuel system changed out twice just to clear the check engine light. The third truck was the only vehicle that I did not have issues with because I bought it from someone who came into the dealership to trade it in while I was there shopping for trucks. Meaning, it was not an auction vehicle that the dealer got super cheap so that he could then repair and sell off for a jacked up price. Three out of four vehicles that I have purchased from TX Auto GRP have had catastrophic failure. I highly recommend you stay away from this dealer unless you want to end up like me: Screwed out of your hard-earned money ... After all of that, I tried to get them to buy the Jeep Gladiator back and put me in something else, but they refused, so now I have to spend money on a lawyer, since I was basically forced to go buy a new vehicle, because they could not fix the lemon they sold to me.

Buyer beware!!!! There's not even enough space here to list everything! First, he assured this was…read morea Texas title that had already been inspected and registered... that was a lie. The truck came with an Arizona salvage title that needs to be inspected and can't be registered. The truck has many issues and is in no where near the condition described. We will be taking legal action! Save yourself the headache. Don't deal with Patrick Edge!

I just purchased a Nissan and love it. My sales man was so hands on and never left me in the dark…read more I thought good customer service with car salesmen was dead and gone but Alex Gutierrez proved me wrong. I want to spread the word! The process was so smooth. They had me in and out in no time at all. THANK YOU ALEX!

Alex assisted with my purchase and make everything a breeze. he was very professional and…read morecommunicated effectively. this was the most smoothest process ever. thank you for everything Alex!

Horrible customer service and a lot full of lemons. I reached out to them after they had this truck…read moreposted up on CARFAX which led me to their website. It was a truck and it was listed with damaged to the front driver side area with minimal damage that was repaired but once I got there after driving an hour and a half in Houston traffic. There was damage the the rear bumper and the sales rep said an hour before I got there they tried to drive the truck and it started stalling on them. It would've been nice to know that before they ran my credit 4 times and made me waste my whole afternoon. Do not do business with them! there is no communication and they are shady as hell!

I chose to buy a S550 Mercedes from here, and within 24 hours I am now leaving with the vehicle…read more Everything about the car is a dream come true and they handle and did everything for me In a speedy and dedicated manner. I might even have to continue to refer people to come here! They have so many cars that I like I'm glad I was able to decide on one. With how careful and at home everyone made me feel, if anyone gives here a bad review it is a lie. This is not a bias answer just true and heartfelt, thank you again guys and thank you AD!

I went to crystal to check a jeep car I was introduced to Honda hrv and I ended up getting it. I…read moreliked the fact that it had low mileages, sun roof and many other new features. Appreciate the help of AB and I do recommend to check out this place for used cars in good conditions.

Just bought my new-to-me Pacifica from Zaki. Such a great experience from start to finish. Zaki was…read morethorough, answered all my questions, addressed the issues as requested, kept the process moving without making me feel any pressure. He made a few suggestions that put more money in my pocket on the sale of my existing car. He also showed me his research, looked at alternative cars I could consider, and explained his pricing approach. Not at all a typical used car buying experience. King Brothers is small enough for the personalized experience, but large enough to know what they are doing. Excellent experience!! And I love my new(er) minivan every time I drive it! Note: I bought from the Barkers Point location

Car buying can be a nightmare. Zaki is uniquely gifted at putting those fears to rest. From the…read morequality of car and information regarding it to pricing that will have you leaving the dealership patting yourself on the back for getting such great value, King Brothers covers all the basics. We were concerned going to a smaller dealership that we would have issues finding financing that didn't cripple us. Not a concern here. If this wasn't enough, Zaki has proven that he has the goods to build a premier dealership as the personal care that he places on cars and customers is apparent from the time you meet. You will likely be taken aback by the way that Zaki balances being personal and professional, knowledgeable and compassionate. Unfortunately we had a situation arise causing us to not be able to purchase from Zaki (completely our fault) and he was more than gracious and understanding. While we didn't get to purchase from Zaki( this time), we will be referring all of our friends and family to King Brothers. I only write reviews that I am utterly compelled to, and after spending weeks going through the car shopping fiasco, meeting many wonderful and terrible people, Zaki was the star that outshined them all. I wish Zaki and King Brothers nothing but success as this is just the type of experience we need in the world. Whether you purchase from King Brother's or not, you can rest assured that this 5 star rating (at this time) is not a fluke.

if I could give zero I would. The vehicle rented from them was in great condition. When returning…read morecar, they locked gates- unable to return. then charged $400 in fees. horrible business. I will be reporting to better business bureau.

Purchasing a car here is a joke. Customer service and professionalism is not their strong suit. My…read morehusband bought two cars in a 30 day timeframe. He wanted to finance both. But the "lenders", per DDM, were having difficulty approving both car loans. The other dealer who we purchased from never mentioned this. DDM wanted us to bring the car back 2 days after we dove it home, or else they'd have it repossessed and we would not get our $4000 cash down payment. My husband decided to pay the full amount in cash to the other dealership for their car he got from them, instead of finance. That way the financing with DDM could/should be approved. Later on we found out he was approved for both cars. When the plates came in via UPS, the envelope was missing the registration sticker. My husband called and spoke to Maria, who proceeded to say "Oh our title person would never do that." The worse part was the defensiveness and the bad attitude. She hung up in my husbands face after saying "I'll tell someone" without taking his name! So we drove 40 minutes from NW Houston, where we live, to go see if we would get better assistance face to face. They gave me a print out or photocopy of the registration receipt and went on to make excuses about the missing sticker. Saying "We wouldn't know where to send it without the paper attached" "We put it in the envelope the way it comes to us". I explained the envelope didn't even include a rubber band lol. Not registration receipt or sticker. He didn't care. The gentleman who never gave me his name was only on the defense and I left feeling like my business was not appreciated and valued. Question DDM: So how did you get a photocopy of the receipt without taking the registration paper off the license plates? Is there a chance you were careless and forgot to reattach it to the plates? And why not satisfy the customer by acknowledging the mistake and offer to pay the $50+ for the sticker replacement. The owner/manager didn't even acknowledge my presence. And yes I yelled and raised my voice because I didn't want to hear that you would never mail plates without a registration sticker because it's "rubber banded together". That's insulting my intelligence and insinuating that the mistake was mine and I'm a liar. Do not purchase a car here if you would not want the feeling of working with shady business people.

Great service as always. Stopped by for car inspection. Done before I could make a second phone…read morecall. Devoted customer for 20+ years. If you need more serious repairs, check with them. Sometimes, they can do.same day service. They also do pick and drop off if you work nearby depending on your distance. I used to work by the Galleria and they dropped me off to work.

They did my husband's car right away just communicate with them information about your vehicle…read more They would do it and also my husband had an insurance with the dealership. There were accessible to use it and they will call you and let you know what's wrong with your car.