First of all we did buy the car on-line without physically seeing it (never again). That being said the car was not as represented. First of all the transportation company was two days late with the car. The most dangerous problem was the right rear wheel was barely bolted on by about a1/4" of two bolts, the other 2 were way loose and one wheel stud completely corroded out. We're lucky the wheel didn't fall completely off when we took it to get new tires. We were told that the tires were good and the car was in good condition. We soon realized the radio doesn't work, no trim around sun roof, loose wires under the hood, plastic radiator cover loose- no bolts at all, spare tire flat, front fog lamp housing hanging loose, etc. We paid for a car in great condition and got a car that needed a lot of work and had not even been detailed (as advertised). Carfax report said new break pads and rotors, they were rusted and did not look new when the tire company took the wheels off. Lesson learned, buyer beware. read more

I bought this car from this dealership about a month an a half ago. These people delivered me a car that had been wrecked and not repaired. Car has an oil leak and coolant leak with markers from a previous accident that was not provided in a car fax report. It's lawful that all delearship provide you with a car fax before purchase. These people delivered me a car from Houston with multiple leaks. And when I called them out on it they advised," you bought a car with over 100,000 miles." Do that mean I'm supposed to be sold a damaged vehicle that was in an accident and never repaired. Below you'll see the message from the Audi Collision of Dallas. read more

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Avoid purchasing vehicles from this dealership. Their cars tend to stop working after just six months. The owner will pressure you into buying a car quickly. If you decide to buy from here, bring your mechanic to inspect the vehicle thoroughly. Additionally, the owner partners with financial companies that charge high interest rates. For the sake of your peace of mind, steer clear of this place! read more

My experience was very greet I got the 2011 bmw 3 series it's a really nice car and it's fits me but the place it's self is amazing it's a small lot very private and nothing but foreigns and more luxury type cars to see I would highly recommended them the team is great Dupree made sure I got in the car I wanted Albert made sure I was legit got my insurance a go and Mrs Tiffany was just wonderful all around the whole team is great all them made sure I was well taken care of very reliable and reasonable cars go take a look. read more

Direct Car Company - 2011 bmw 3 series black on black - Car Buyers Near Me - Houston, Texas

I recently purchased a car from Direct Car Company and had an incredibly disappointing experience. Arlo sold me a car with a faulty warranty, and when I approached him about it after the check engine light came on just three months into driving, he callously stated that the car was sold "as is" and denied my claim. It's clear that he sells lemons and doesn't stand behind his products. Save yourself the headache and avoid purchasing from this company. read more

I don't even want to put one star this place is terrible!!! Run away! The owner is a crook and has no regard for anything other than his wallet!! Just like every other review we haven't even made the first month's payment or received the vehicles tags, and the car is done. My kids were in the car when it started to smoke, and the engine blew this man put my childrens lives in danger, so thankful they are all ok! A warranty was purchased that doesn't cover anything. Around $10,000 worth of repairs needed on things that are maintenance items gone bad. So, if he did good business such as purchasing vehicles and servicing them before selling then the buyers would not have these insane problems. My next call is to BBB this asshole needs to be shut down! read more

Please take heed to other negative reviews regarding Direct Car Company. They win you over with great customer service but the vehicles are lemons . I'll be contacting the finance company since they recommended this dealer . They obviously are in the business of selling janky cars to people in need of transportation. I'm currently in possession of a vehicle that doesn't run ( overheating ) and I haven't even made my first car note payment since it's been less than 30 days . Steer clear of this place to save yourself frustration . read more

I enquired about a car .. customer service Is so bad that I had to lookup for reviews and it is exactly as mentioned in negative reviews. I was Asking for VIN several times & they aren't sharing . thankfully I got to read the comments . only when dealers try & sell auctioned cars they got for cheap or salvage or roughly used rentals they hesitate to share. Iam going to stay out of this shop! read more

We were looking for a car for my daughter. We came in and looked at vehicles. They have a nice selection of luxury and domestic cars. Range rovers bmw Ford. They have a couple cash cars and finance cars too. I recommend talking to Tiffany. She was polite and she was helpful with providing info on the cars I was interested in and setting my appt. She provided us with excellent customer service. read more

cars aren't reliable, they will disconnect batter to reset before test drive. got an suv out and eventually the electrical problems started coming out. after a week I would have problems turning it on. would also started leaking oil. please be careful buying from here. only reason I gave it a star is because I had to so I can post the review . read more

DO NOT BUY FROM HERE ! , I bought a 2013 Audi from here in January of this year it was my first car, little did I know my problems would be endless , starting off when I initially bought my car they lost my keys and I was not able to get my car for 15 days after purchasing !!! Which I was not told about until after I signed and bought the vehicle ... they gave me two loaner cars WHICH BOTH overheated driving on the highway... I called every few days inquiring about my car and they were acting as if they were doing me a favor by replacing the key that they lost at no charge the loaner cars were also cars that the had for sale .... Continuing when I brought back the car a manager tried to fault be for a dent in a vehicle that was there when I got the car AND TRIED TO CHARGE ME FOR IT !! So I get my car and I drive it for about 2 months not even 800 miles And I started having major problems accelerating.... After about 2 days of this the Car Was and still is UNDRIVEABLE . It needs a whole new engine I want to preface by saying I got all the maintenance and upkeep done so this was no fault of my own I called and tried to see if they would help with this they have told me TUFF LUCK so now I have a 20K loan on a 13K car they took advantage of an 18 year old girl and haven't tried or made any effort to right the wrong that I have incurred at their hand I will be letting everyone know about what I've experienced im grateful that I have a TikTok platform to share this with others and now since I have gotten no action from them I will let everyone know what their about read more

i was looking at a older honda! i called the dealership and spoke to a keith! he was rude and told me he would not waste his time on financing a vehicle for me! ( i understand if the vehicle is cheap but there is a better way at helping the customer) he laughed and didn't even offer any other help in me getting another vehicle!!!! this was rude!!! and not helpful! thanks for helping me on my car search keith and i mean that in sarcasm. read more

I Dont normally bad mouth companies on here but Direct Car Company got it coming! If I could rate these IDIOTS a negative rate I would we paid 3500 on a Cadillac DTS that we were ASSURED was a decent working car, we noticed the sitting water in the cup holder (which they say they didn't know about) the mold on the door and the rust on the floor but Jerome assured us nothing was wrong, car hadn't been in any wrecks or floods, we asked for the car fax and NEVER got it, they even told us Keith had been driving it for a week and there was no problems. (But they still "didn't" notice the water in the cup holder) We test drove it and it rode smooth, it's a nice looking car and all, now we told them the front driver blinker light was out (we had to fix that ourselves) then the car needed a oil change (we did that ourselves) back window slid down when it wanted to so they sent us to someone who works on that! Now we informed them that there was some leaking coming from the roof, JEROME said that they fixed a crack in the window and that's why it did that. We rolled with it thinking ok it's temporary it won't keep doing that! NEXT DAY check engine light comes on for O2 sensor, we have to take the car and leave the car to have it worked on by a mechanic shop they know who has more cars outside than the dealership! Fast forward to a week later we take the DTS for a car wash a WHAT DO YOU KNOW, the roof is leaking so is the side of the door and there's now water filling the light on the roof in the car, then come to find out the emergency brake sets when it wants take it to them tell them about the leak KEITH says it's the rubber around the sunroof not what we were told but ok! We got HORRIBLE CUSTOMER SERVICE, DIDNT WANNA GIVE THE MONEY BACK ONLY WANTED TO WORK WITH THEY MECHANICS, AND REFUSED TO GIVE US THE NUMBER OF THE LEGAL MEDIATOR WE SIGNED FOR AS APART OF OUR CONTRACT! GOT THREATENED AND EVERYTHING CAUSE WE REFUSED TO LEAVE THE PROPERTY WITHOUT THE LEGAL MEDIATORS INFO! DONT DO BUSINESS HERE! YOU WILL WAIST MORE THAN YOUR MONEY, THEY BAIT YOU IN WITH LIQUOR WHILE YOURE SINGING DEALS ACTING LIKE ITS ALL GOOD THEN WHEN ITS A PROBLEM NEED TO BE FIXED JEROME KEITH AND ARLO ALL BITCH OUT ON THEY WORD! DONT DO IT! They even tried to sale a car to a customer WHILE we were there having our dispute and the battery didn't work in the car he'll they couldn't find the keys to the DTS the day we went to look at it, I MEAN COME ON PEOPLE, they were SO willing to help us get the car all these AWESOME deals and shit cause they KNOW the cars suck ASS!!! Then to top it all off after everything went on yesterday we end up leaving with the car and no resolution AND THEN the oil pressure light comes on AFTER we just changed the oil ‍. These people gotta do better TOTALLY NO REGARDS AS A PROFESSIONAL read more

This car dealer is exactly what all reviews customer write bunch of crooks and liars car that you think is a great deal in car pages is a lie is what they called in the industry a bluff stay away and their car if they sell you what you think is a good deal take a mechanic and super inspected they post a cheap add in car pages and in their website has another price read more

Just got this BMW x5 August 9, 2022 I waited so that I could make sure to give a accurate review. First I was advertised a white Range Rover and they pretended not to have it I should have ran away then, but I needed a car so I settled for a BMW and now my light which was glue on has come off, there is a horrible oil leak, the engine makes funny noises the car smokes next time I will be more carefu. read more

they are crooks! they lie and sell salvage/branded cars to you! the cars will stop working before your first payment and put your life at risk! read more

I give Direct auto a 1star I bought a cash car 1week later the transmission went out they refuse to help me fix it it's costing 3200 to fix a week after paying 3000 for the Carson I recommend everyone out there walk away fast you will also bescrewed read more

Saw an ad on Facebook and they gave me a $1000 off. I looked all over town and found an amazing deal here. Thank you, Arlo!!!

This place is trash. They've been dodging me for my refund down payment for a car they new had problems when they sold it to me.

I usually never write negative review. but I regret buying a car from Direct Car Company it has been nothing but problems since I pulled if the lot. And to top it off I have still yet to receive my tags I purchased the truck in Oct 2021. besides never receiving the tags the countless of maintenance and money I have dumped into this piece of junk I brought Is ridiculous I could have brought a brand new truck for how much money I have put into this truck. Everytime I call them I get the a story as to why my tags hasn't been receive. the first one was we signed in the wrong spot not it's they provided the wrong vin. I have a truck I can't drive and constantly making repair. stay away from this place. you will regret it. This place is selling cars they should never sell to ppl save your self time and money it's not worth It. I have called the better business bureau someone needs to shut this shady place down. Just plan tired of this place. I only gave one star because it will not submit post they deserve no stars. read more

We bought a 2005 Honda Pilot car for $3995 from this location for my son's first car (That he saved up for a year with his own money) on 6/3/19, on 6/4/19 we drove it off the lot at 4:40 pm. $3000 was paid as a down payment with the remainder balance and TTL in house financed. Prior to sell there was a maintenance light on that they assured me was only an oil change or sensor due and that they would have it fixed prior to our possession. They assured us that this was a good running vehicle. The radio and accessories did not work at the time of purchase, they stated it was an anti-theft mechanism within the vehicle from when they 'unplugged the battery', and that it would only need a code from the manufacturer to fix. We were able to get the radio working with the code that night. We drove it home to Magnolia and the transmission slipped twice. In the morning we drove our son to school at 7:30 and the check engine light came on, the vehicle transmission slipped twice again. We took it to our mechanic at Louetta Automotive and ran diagnostics. The code came back as P0741: Torque converter clutch Circuit or Stuck off. Further inspection of the vehicle they found an internal failure of the torque converter and solenoid. Mechanic stated this requires transmission rebuild that will cost $3,700. And the monitor had 2 'not ready' codes on it possibly from someone attempting to clear the codes by unplugging the battery. Pictures were also taken of oil filter, no oil change was done during their maintenance when they cleared the maintenance code. I called the dealership at 2pm 6/5/19 after finding this out from my mechanic. I was not able to get a hold of an owner until 6pm the evening of 6/5 and he requested we bring the vehicle back to them for inspection. We loaded the car on our flatbed and transported it back to the dealership, they received it at 1:20 PM on 6/6. We only drove the vehicle a total of 122.6 miles. 6/7/19 at 9:30 AM they stated that their mechanic stated it had the same code, but it is normal for 'older' cars to have these codes, the car runs fine and this is a good running vehicle. When clarifying that he is stating a car with major internal transmission failure and a check engine light on is a good running vehicle for a 17 yr old, he stated we purchased a 2005 used vehicle and that our realistic expectations shouldn't be that everything runs like a new car. I stated that my expectation 15 hours after driving off their lot I shouldn't have to rebuild my transmission. They are insisting the car runs fine, despite we felt it slip while driving it home AND diagnostic codes that state otherwise. When requesting my money back due to this issue 15 hours after driving it off the lot and that the vehicle was slipping now with a check engine light and needing transmission repair, the owner stated we signed papers As Is and that they were not going to do anything about this matter. BE WARE! read more

These people are a scam I go to this company due to bad credit and wanting a nice vehicle I purchase my car on 12/14/19 and it drove fine for test drive The car started driving funny later took it to mechanic on 01/23/20 and was inform the entire transmission is bad the transmission oil is burnt and transmission need replacing. I drop 3000.00 down on this vehicle trusting that i had a running car only to learn after having the car for barely a month transmission need replacing. The cost 9000.00 the car purchase as is no lemon law for protection no nothing. The dont service their cars. DONT BUY FROM THIS DEALER read more