waited an hour for them to say that the car had damage while shipping and it would take three hours for them to get the car ready when it went through inspection and a carmax employee made an appointment stating the car was ready and could be picked up. Waste of time, gas and energy. Later to work that i had anticipated because of poor customer service read more

I rather give them a half star... I was under the impression that CarMax took care of their customers... not so much!!! Don't believe them when they say that they take care of factory recalls! read more

CarMax - Used Car Dealers Near Me - Houston, Texas

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They completely forgot about me for more than 30 minutes. I was the only one in the waiting area, and there were many sales members walking around the floor and hanging out with each other. No one came to check on me. When I finally said something, the management would not allow me to drive the car because I did not have a declaration form. The website only mentions a selfie, insurance card, and drivers license. Because I am not the policy holder, my insurance company could not give me a declaration. All in all, I highly recommend carmax to update their website for a clearer customer journey and also be watchful of guests. Also as a test driver, come in prepared with the declaration form. I wasted an evening for this, and I'm annoyed and exhausted. read more

I bought my car on 11/22 in Kennesaw, Ga while visiting my sister. I took it in twice while I was there because when I backed up there was a squeak. The squeak subsided for a while due to the work they had done but when I got back to Texas the squeak had turned to a grind. I took my car in. Kayla Hunt gave me a loaner car to drive as we await my new pads and rotors to be delivered. She has kept me updated on the progress of the repair and I expect to pick up my car in the morning. Thank you Kayla for a great experience. read more

I just bought my BMW there and John P. and Tom L. were amazing. Everything was handled easily and I love the car.

We purchased a 2020 BMW X3 from them and had it shipped in from Reno Nevada. It was advertised with the Executive package. After trips to the local bmw dealership, it was determined this vehicle was missing $7,000 in packages including the Executive Package. They did accept the return but would not reimburse me for the costs of taking it to my mechanic and the bmw dealership to verify the package was not built into the vehicle. If I had not noticed this, I would have paid $7,000 too much. The cost they sold it at was $39,000. The vin is 5UXTY5C03L9B57523. Do not purchase this car unless it is being sold for 33k or less. They lost a lot of money paying the previous owner more than it was worth and they may now try to still recoup their losses. I ended up purchasing what I wanted from BMW as a CPO and it was less $$, less miles and had the Executive Package that should have been on the vehicle from car max. read more

Made an appointment with a person named April, yet some other associate "assisted" me. Yet, he seemed annoyed at the fact he needed to help me. I asked if I could see the car and he stared at me like if I had really asked to see the car in person. Then I told him I wanted to trade in my car and asked about my car value and stated that Carmax would not work with me. Then walked me to the car and left. He didn't even want to open the car. Complete waste of my time. Oh, and I drove to this location to specifically look at the car I set the appointment for otherwise I would have saved myself the 45min trip. Save your time and go elsewhere. Do not recommend. read more

Worst service ever the guy came out and pre qualified my vehicle that I was trying to sell to them before even getting details on my truck just kept saying if you got it a couple month ago I'm telling you you will be upside down not knowing what I put down when I bought my vehicle and left me waiting outside for 35mins so I decide to leave would never recommend anyone to CARMAX! read more

I came in to sell my car and was aware of the process beforehand. No one was available to see me when I walked in, but after only a few minutes of walking around, I was kindly greeted and taken care of. The entire process took about 45 mins. I was pleased with my offer and the entire process couldn't have been easier. The associate that helped me was extremely patient and personable and the person that handled my paperwork afterwards couldn't have been more kind and expeditious. Great experience overall. read more

CarMax - Inside view - Used Car Dealers Near Me - Houston, Texas

For sales and service, I give 1 star. 3 hours to get a car that was already purchased and financed online before walking in the door. Very pushy and not very pleasant. The service department is a bunch of incompetent and lying group of people. Good luck getting a phone call or getting through to someone when you call to check on your 1 week service window 4 weeks later. About the only bright spot is the business office. 5 stars. Fast, efficient and friendly. If you want a good experience, go to the Gulf Fwy store (45@bw8) Oh, and be forewarned, they will run your credit SIX TIMES for any car you're interested in buying. read more

they are a thief, they offered me 14,000 only, a week after I sold my car for 18,000. do not sale your cars over there

I took my car to the service department and expected the standard 'mechanic' service. I was confused for a second. I thought I was at the concierge desk of the Waldorf Astoria. The new guy, Earl, treated me like I was driving a Bentley. I don't know where he got his customer service training but it is 'old school.' I felt like he should be wearing white gloves. I spoke to Tammy and got similar service. Earl said "I will call you tomorrow with a follow up, to confirm that your part is ordered and again when it arrives." Guess what happened... Exactly what Earl said would happen, like clockwork. He also called me the day after the work was done to make sure I was happy. That has NEVER happened at any other service department or auto shop. I am very impressed with the service department... They really mean 'service'' read more

CarMax - My car concierge EARL! - Used Car Dealers Near Me - Houston, Texas

No better way to buy or sell a car. No hoops to jump through or haggling. Straightforward and since they have so many employees the process is smooth and thorough. read more

So I am in search of a NEW car, but I gotta sell/trade my current car first. One of my friends is in the car biz and told me to go ahead and get my car outside evaluated first before getting the dealership prices for a trade in to see what the variations are. I first used Kelly Blue Book to get an estimate. I had seen carmax commercials plenty of times but never really knew what they were all about. I called in ahead of time and spoke to Ben. He answered a few basic questions and I was headed there to meet him in person. He was very helpful by getting my car apprasied and walking me through what carmax was all about. I must say the car buying experience has changed drastically. It's not high tough sales but more honest talking through. The only thing I was unhappy about was their price they offered. It was quite below what others were offering but they say it's due to the local market. Their quote is good for 7 days and they ONLY have USED cars, I didn't know that before today. read more

This place is a joke if you ever want to sell your car here. I was getting my car appraised and was expecting maybe the lowest Kelly Bluebook value (meaning in fair condition, not great or perfect), however Carmax wanted $2000 less than that. I could easily sell it myself for $3000 more for what they offered. If I do a search for my car on craiglists or private dealers, they are selling at least $5000 more than what Carmax offered. Talk about major profit for Carmax! Other than that, the staff is not too bad and they aren't too persistant. The appraisal process took about 35-40 minutes. I dont think I would ever sell my car to these guys but maybe I might come back and buy a used car here. read more

If I could give zero stars to this business, I wouldn't do it. I'd still be looking for negative stars. To start, when my wife and I arrived at the dealership, the salesman who asked to help us, was dressed in shorts and carried himself very unprofessional. I should have taken this into account and asked for someone else, but I figured Ii'd see how things play out. Red flag number 2 was how the salesman sat in his chair like it was a recliner. I figured he must be very comfortable with us as customers, so once again, I ignored the signs. It was all down hill from there. I test drive a car that I had shipped to Houston. I explained what my concerns were before I purchased the car and the salesman agreed to address the issues. Days went by and I never heard back from him. When I did follow up, he lied about resolving the issue. He then proceeded to get me to move forward with buying the car without my wife. A day later, someone from sales called me again and agreed to resolve the issues before I bought the car. Nope, they didn't follow up and a day later, the car was sold. I never heard back from either of the people who I dealt with at the dealership. As such, I ended up buying a much better car at a more professional dealership for BMW. I'm glad the salesman at Carmax was terrible as I ended up with a better deal. I will never set foot in this Carmax ever again. I strongly suggest that management reconsider who they are willing to hire. I have lots of clients and I'll be sure to share this experience every time I get the opportunity to do so. Do not waste your time unless you're looking to buy a car like you're going through a fast food drive thru. This Carmax specializes in lying, lack of professionalism and more lying from the management team read more

I was left without a car for 1 month bc they where trying to take money from my warranty the damage my car and now idk what else they did to my car I really want them to give me my money back it's was the wort's service and experience my car dint turn on after I took it here and now I had a part that was a little mess up and when they gave me my car back the part was completely off the damage it so I can fix it force me to have my car and the had fix and oil leak 2 days later my car had oil everywhere when I saw under the car they are unprofessional saying thing happened when really they did not had the right people working in my car they had 1 person fixing my oils leak and that's why they couldn't do it and had to send it to Land Rover my part came off completely and I know they did that like I deserve this just for being upset for not having a car I hope they read this and know god will make them all pay for this !!!!!!! read more

I sold my old car in 2011. It was my first time to know about CarMax. Good and quick service. I was very impressed. Today, I came back to buy a car. It is wonderful service. The Carmax staffs are very helpful and professional. I'm in and out quick and get the car I want with reasonable interest rate and car monthly payment. Highly recommend for those who need the trustworthy, reliable car dealership. read more

I got my car back from CarMax. They sent it to 2 Lexus dealerships because it is a hybrid that has not been getting the fuel efficiency it should get. CarMax is not equipped to deal with such problems. Which is fine; I like that they did not even try; I like that it was sent to Lexus, the experts for my particular car. When I left my car, I had decided I hated it; it was a lemon; it was a 7 year old car and not performing like it should; it was not even my style; what was I thinking!? I wanted a different car. Since having my car returned to me, things have changed. My serviceman at CarMax, Terry, is the reason! When I spoke with him and told him how disenchanted I was with my car (a 2012 Lexus CT 200h). He told me loves my car; he said he drove it himself to the Lexus dealership and really enjoyed it. He made me feel like I was nuts for not loving it too! At the same time, he could understand my concerns regarding fuel efficiency. He completely embodies the ideal serviceman! CarMax should hold on to him! When I picked up my car, I thanked Terry and told him service like he provides is rare these days and I really appreciate him. He was so professional and kind and he took care of the problem! The other car I own is a 2016 Ford Mustang I bought new from Gullo Ford in Conroe. When I bought the car, I also bought a maintenance plan and extended warranty, their top of the line products. When the clutch was burned out (my husband downshifts rather than using neutral to preserve function), I sent it to Gullo. They told me the clutch would not be covered. I argued and told them it would be. I also made sure they knew I was in no hurry to get the car back (they bank on this!) because my son, away for Marine training, had a car I could use. Anyway, for a month they argued...finally, I called the people who managed the warranties and service products I purchased. I asked why my claim was denied. They told me there had been no claim submitted. I asked how to submit the claim. They told me I could not; it had to be submitted by the car dealership. I was so mad! Gullo has not even tried! They MISSPOKE on behalf of the warranty/service providers when they said the clutch was not covered; they submitted the claim and guess what!? It was covered and paid in full! So, when I tell you I value my Car Max experience, trust me(!), it is service you will not get other places (AFTER your purchase). I will never buy brand new again and I will never go anywhere except CarMax. I know I paid more than I should have, but it is worth it to not have to deal with the bull$hit of others'. CarMax makes car buying and servicing PLEASANT! read more

CarMax - MPG after CARMAX Service - Used Car Dealers Near Me - Houston, Texas

Wrong location Still wrong location Still wrong location Stop making me add words yelp is pissing me off read more

Easy way of buying a car. Now when it comes to service bring a sandwich and work or homework that you need to catch up on because you will be there FOREVER!! I will say this on buying a car invest in the extended warranty that they offer because you never know. Lord knows I took the highest and it came in handy because all of my repairs fell under this and it was a piece of mind knowing I invested in my car. read more

I am very disappointed with the service and the quality of the automobile that I purchased from Scott at this CarMax location. We bought three vehicles cash at $17,000 a piece and one of them was a Dodge ProMaster van which the engine started smoking and was very damaged when we purchased it. We were unable to detect this at first because they had filled it up with coolant so that it did not come to our attention until after we had dropped the car off to have a $3,000 wrap put on it and when we picked up the automobile then we detected the engine problems. The staff seemed unconcerned and gave us no extra consideration for the amount of money that we paid at the same time for all three vehicles. Judyth Piazza read more

Kayla in the repair department is amazing and I hope that she's getting paid well for it! The other techs are not as attentive to detail or goes beyond what's asked of them for the customer. I've had to take in my car twice for repairs and Kayla has been great with getting me a rental and calling to check in with me on any updates. read more

I believe the salesman name was Jim but he was very patient and helpful on purchasing a new car.. He was able to answer every question I had and if he couldn't he made sure to ask someone else.. I can say I'm happy with my decision.. I gave it 4 stars do to a mishap that Jim failed to tell us but that problem was resolved read more

CarMax - New car - Used Car Dealers Near Me - Houston, Texas

I went last night to look at a Hyndai Equus. First off they use autochek instead of Carfax. It's a cheaper version of carfax and doesn't have hardly any details. We walked in and you have to go through the large atrium. There is no walking the lot beforehand. We were greeted and told to sit down and they would see if the car is still available. I was pretty sure it was since it's been for sale since November 2019. The salesperson looked it up and said they still had it and that it had been wrecked previously. My wife immediately said no. I was always under the impression that the big selling point with Carmax is we don't sell wrecked vehicles. I was told this applies to frame damage only. Anyway walked out to the lot and looked at the car. Not the best I have seen but not the worst. Had three different brands of tires on it and no kind of service history. Looking at the sticker I was shocked to see interest rates at 20% for "challenged credit" they obviously cater to a different clientele as I pay 1.99% through my credit union. This was our first visit to Carmax and our last. read more

Aamir was the nicest most transparent salesperson I have encountered. This was my first time car shopping & he made the experience so much smoother. He gave me a lot of helpful information. I did not end up buying anything, to no fault of his. The interest rate I was offered was very high & they do not have an actual Finance dept, it is all done online, which brings me to 4 stars versus 5. If I do get my own financing elsewhere, I would certainly go back & give my business to Aamir. read more

Got an online appraisal at 10,500 and was offered 7 when I went there, took them 2 hours and kept me hanging. Cannot say I'm impressed.

Ali was so great to work with. He was extremely helpful during the hunting and buying process. I was at my wits end with finding something I loved. I had been to so many other dealers and he was able to finally get me into a car I loved. Although I do think my car was priced a bit high, the customer service I have received there surpasses any negatives. The car I bought was in great shape and seeing the bow on top when I walked out was the cherry on top. Finally my hunt is over. I would buy here again read more

CarMax - Used Car Dealers Near Me - Houston, Texas

I bought a car from this carmax about 4 months ago - they showed me a "report" saying the car has been in no accidents, my personal mechanic has told me it has definitely been wrecked due to a bent control arm and work on the engine. Never what you want to hear from a mechanic. Also after about 2 weeks of driving the car I noticed the breaks making noise and the gears were shifting weird - I set up an appointment to bring it to the dealership, they said there's nothing wrong with the transmission - and the "front brakes are new so they might have a glaze build up" mind you I had to drive an hour to the dealership, wait around for 4 hours to hear they weren't fixing anything, so essentially wasted an entire day. I took the car to my mechanic to get my oil changed and he said the BACK brakes were almost done for and there was a small oil leak (causing my gears to shift weird) I had to pay out of pocket for the repairs because of carmax's negligence. The salesmen and the mechanics all lied to me and I will never buy from a car max again. read more

Carmax on 6909 sw freeway is pricing there car way over blue books value " for example a 2015 Ford Mustang gt is valued at 13,000 and over priced at 26,000 with 54 thousand miles, if you are going to buy something like that check the value of the car first before you buy from them? Talk to your bank first to see if it's worth the price before you make a mistake and have to pay more on interest rates and principals? Because the value drops when you drive the car off the lot's. And carmax does not want you to really know that you are paying a higher price than what it's worth. So if you do want to buy from carmax check the Kelley Blue book first so you won't get hustled. read more

I ended up buying a CPO Range Rover and couldn't be happier with it. In my opinion, CarMax is not well equipped for high end cars and has awful customer service. read more

The service manager lied to me and tried to pass off a car with serious engine problems as "acceptable." The cars on the lot are dirty inside and out. The sales people are not knowledgeable about the cars. CarMax can be good, but this location is a joke. read more

Kayla Hunt my service consultant. Was amazing. I had a little issue with getting my repairs covered. And she handled everything thoroughly and in a timely manner. All the employees at this location seem to care. And go above & beyond for their customers. This is my 5th car from CarMax. I don't think I'll ever purchase anywhere else. They are trustworthy and fair priced. read more

I've purchased 2 cars here over the course of the last 7 years. The service was good, as long as you already have your own financing. The only reason I say that is just to tell people that maybe don't know, that you should obtain approval with a bank or credit union so you don't get crazy interest rates, or feel pressure to commit to a vehicle you don't love. Both cars from there served me well. Another piece of advice: try to sell your own car privately first, because I traded in my first car I bought from them for $1700 and I payed 10k for it. It wasn't in the best repair, and it was a cheap car to start with, but that's just more advice if you're struggling with buying a new car. This place is great though, good service too after the sale, as long as you get the warranty. It's worth it down the line if you ever need it. read more

I've bought two cars here in the past... it's been 10+ years though. The inside of the showroom has been remodeled into a giant sea of desks with no cars on display. It looks very cheap and not inviting. I asked to see a car that I saw online and then was shown the actual car outside and I was shocked at how filthy the car was inside and outside. Really bad. The sales person said they had it since January so they've had time to clean it up (me excuse). I decided to leave and look elsewhere since this just seemed like their management had lowered expectations and I sure don't want to buy a car from a place that clearly has declined and have any issues. read more

I had never given Carmax a try mostly because I had preferred to purchase cars from larger dealership that carried the car maker's namesake. I finally gave Carmax a try because of the large database without having to jump lots. After my experience, I would NEVER recommend anyone waste his/her time at this location unless expectations are low and other options do not exist. I'm not the most fond of the Franchise overall but I will only relate my review to this location. There were lies and deceit. I first asked the same and to bring in a car from another location, and he refused because he thought he knew what I needed rather than what I wanted. He was aggressive at times and very Intrusive. The lies of how many times he ran my credit was the first be frustration that i confronted the manager about. The managers seemed to have no authority or were lazy because each sent me to another until I finally attempted to call the corporate office and got a customer relation rep. The tires on the car were not satisfactory, especially after being told that they were newer. I lost respect for the service department of this franchise over all. I'd suggest going to a specialist. Any small print is used to get over on the customer rather than appreciating the business. I have a 813 credit score and was offered an 8.45% apr from Carmax financial. What a disgrace. I got it changed to someone else for 3.75 percent. I was told that there were no recalls or issues. That was a lie. Lexus gave me paperwork that showed details on the exact car. They also showed me where Carmax push the bumper to make it seem aligned but everything was off. Fear not, I got everything taken care of and will not go back ever again. They give you the run ar Update 2: I called back today because my temporary tags are expired after buying the car over 2 months ago. I was told that moment that they had to resend my info bc the tax office found an error. Therefore, it may be another 6-8 weeks. I believe they dropped the ball and never sent it in. I have called Three time about an ETA as expiration was approaching. I will NEVER use them again nor send anyone here. read more

Purchased a vehicle from the N Freeway Houston location. My temp tags are out. Called the dealership and was told that there was a problem with the title and then a problem with them paying the correct fees. First of all, I was never told anything about the problems. Now they tell me it is my responsibility to go to the vehicle registration office and get an extension on the temp tags. read more

My car was stolen, so I went online to look for a replacement. I found the car I wanted in Tennessee. I live in Houston. Carmax got the car to the Southwest location and I have the car I wanted at a fair price. There were a few hiccups along the way, however, Carmax made them right. It was nice to work with G. Khan in sales and Ian in service. We have bought our last three vehicles from this Carmax. read more

CarMax - Used Car Dealers Near Me - Houston, Texas

I am super disappointed with my overall experience with Car max. Waqar was the person who sold me my car. I purchased a convertible but was not shown how to work the drop top. They didn't offer to turn in my dealer plates. I was not given the best customer service. If you want an attentive sales rep keep looking. My next complaint is on the product I received. I took my car for oil change after 2 months and found out I had been given a worn tire and a plugged tire. My service engine light was in as well and I spoke to Andy Garcia (service manager) who with a lack of empathy and no concern took no responsibility for the car and told me to he could do nothing about my tires cause it was out of the 30 day window and told me to take car to warranty for work that needed to be done... DO NOT purchase a car from this location (Southwest freeway) because they don't care about their customers and don't care about making things right .I will be filing a formal complaint. I just spent 400 bucks on new tires for my car on a car I bought 2 months ago. Lauren the business manager was nice and tried to help me but Andy shut everything down and offered no help. He could benefit from customer service and managerial training because his service with customers needs work. This is my second car from car max. The gulf freeway location did not swindle me and if you go anywhere go to them. I will never purchase from Car max ever again due to this experience!!!! Don't make the same mistake as me! Note**"" They have not tried to contact me. Please see below notes and this is not true! read more

Made an appointment for 7 pm and was told on the phone that it would take 30 minutes. They had a dude waiting for everyone who showed up saying it would be a 2 hour wait until they could even look at a car and he basically tried to discourage everyone from staying. Won't got here again. read more