FINAL RESOLUTION UPDATE: Neither corporate nor management broke their silence--I happened to…read morerandomly catch our salesperson, Justin, on the phone. Justin took immediate control and rectified the entire situation himself. He informed us he had absolutely no idea the power boards were still disconnected, was never told that my husband had physically come into the showroom to speak to manager Byron Nelson, and was completely unaware that nobody was reaching back out to us while he was out of office. They found it was just a loose wire and plugged the boards back in (like the Service Dept should've initially done after running their MPI) for $0 out of pocket. While we are incredibly grateful for Justin's personal honesty and quick action, this completely exposes the extreme lack of communication and gatekeeping by AutoNation Ford Katy's management team. We had filed complaints with the Texas DMV, the Texas Attorney General, and the BBB because management chose to stonewall us until we got lucky on the phone. Justin saved this deal, but beware of the management here.

DO NOT BUY A VEHICLE HERE!!!!…read more This has to be the absolute WORST dealership I've ever dealt with. I've bought Ford for over 20 years and I can tell you this place is a nightmare. I will never go back here again, and I will make sure everyone that I know in the surrounding area, Katy, Richmond, Rosenberg, you name it, never come to this place. They have the absolute worst customer service if you even want to call it that. No one ever calls you back, the GM's in every department do not care about you, they don't call you back, they are rude, disrespectful, and just downright don't care. All they want to do is sell a car and get you out the door and that's it. I cannot even begin to describe to you how horribly difficult it was to deal with anyone in this dealership, sales, service, management, what an absolute nightmare!!!!!!!!

I recently purchased a 2026 Range Rover Sport from Land Rover West Houston, and I can honestly say…read morethis was one of the best dealership experiences I've ever had. What's funny is that I never intended to buy a Land Rover. I initially reached out about a BMW M4 they had listed online. I had been following that particular M4 on Cars.com and CarGurus for over a month, and since I was in Houston for the World Cup and traveling from Dallas, I thought it would be convenient to stop by and finally see it in person. Andres responded to my inquiry quickly, scheduled me in to see the M4 in person and and had everything ready when I arrived. The M4 was waiting for me in their covered garage and was presented in pristine condition. After taking it for a test drive, I realized that while it was a beautiful car, it just wasn't the right fit for me. At that point, Daniel, the Sales Manager, came by to introduce himself, and I also had a brief conversation with Jimmy their Finance Manager as he was walking by; we talked about the World Cup and the tournament results. Everyone was friendly, welcoming, and genuinely enjoyable to speak with. During our conversation, I mentioned to Andres that I had always been curious about Land Rover and had liked the Velar ever since it was first released. Without hesitation, he encouraged me to explore the lineup and suggested I sit in some of the vehicles in the showroom while he grabbed keys for a Velar. The moment I sat in the Range Rover Sport, I was hooked. Over the next several hours, Andres patiently walked me through the Land Rover lineup. I test drove a Velar, a Range Rover Sport Plug-in Hybrid, a Range Rover Sport P400, and even a Defender. He was extremely knowledgeable, answered every question I had, and never once made me feel pressured. His professionalism and product knowledge made the entire experience enjoyable and educational. When we got to the numbers, we weren't initially aligned. After several rounds of discussion, I decided it was getting late and headed back toward Dallas. What happened next really impressed me. About ten minutes after I left, Daniel and Jimmy called me and presented financing terms that made sense and worked for both sides. I turned around, went back to the dealership, completed the paperwork, and drove home in my brand-new 2026 Range Rover Sport. I want to sincerely thank Andres, Daniel, and Jimmy for their professionalism, persistence, and outstanding customer service. They took someone who walked into the dealership intending to buy a BMW and turned him into a first-time Land Rover owner. I never would have imagined that I would leave that day in a completely different vehicle, from a brand I had never owned before. If you're looking for a dealership that values relationships, professionalism, and customer experience, I highly recommend Land Rover West Houston. This team earned my business, and more importantly, they earned my trust.

My husband and I test drove a pre-owned vehicle this weekend. A 2017 LEXUS RX350. The sales guy was…read morenice and professional while we were there. We actually loved him and thought we had an excellent rapport. We were friendly, didn't attempt to haggle. Test drove and had a great experience. I really liked the car, and am expecting insurance money within 72 hours. My husband reached out to the sales guy and explained the money would be here within days, asked if we could leave a cashiers check of 2-3k in good faith money, to hold the car for us. The manager called my husband and said absolutely not. Mind you, we were not asking to take the vehicle with us, the cashiers check was only to hold it until the full payment could be made. The manager refused and said if I wanted the car I had to come in and finance it that day. We didn't realize this was an AutoNation (as it's not advertised on their website or pre owned listings online) We have a friend that sells for AutoNation (Michael Russo) so we decided to ask if he could get the car transferred to his dealership. He said no problem. We explained waiting 72 hrs for the insurance money, again he said it's no problem at all and that we could even take the car home before the money arrived. He sent us the forms to fill out for the transfer. When the manager saw the paperwork, he lied to our friend, said the car was sold and couldn't transfer it. My husband knew this wasn't true, as the salesman would have reached out to let us know it sold, and text the salesman (Joseph) and said we had the money and wanted to come pick up the car. Joseph said someone was test driving the car right then and he wasn't sure. (Hard to test drive a car that's already been sold, right?) At this point the sales guy is lying, the manager is lying. All we wanted to do was buy a car. The manager is lying and costing his sales team money. Extremely crooked business practices. We were literally trying to pay cash for a $23k car. It's absolutely not sold. It's been on their lot for 15 days. Bad form, Chad Tatum (the manager). We are very serious buyers and though it's not a Land Rover, it was still $23k that AutoNation missed out on because you didn't want to work with us in ANY capacity. My only question is why?? If you are looking for a LandRover, buy it somewhere else because Chad is shady for no reason. Extremely disheartening experience. If I could leave 0 stars, I would. It's very unfortunate that AutoNation would allow this behavior from any employee, much less a manager. Won't sell a customer a car, won't allow anyone else to either. That car is sitting on their lot, not moving, with a buyer ready and waiting. Terrible business. I challenge AutoNation to request the proof of sale from Chad on the 2017 RX, because he has none.

Contacted Zeus and had a pick up and cash in hand within four days. The man was very professional…read moreand came got the truck in no time. I would highly recommend them.

Very professional, polite, and easy to process with. Very happy to do business with them. Quick…read moreresponse time, no negotiating and provided bill of sale.

They only get two stars because the guys that work there or the employees I say not guys they were…read moregood however, the sales people the finance people are liars. Oh yes, you can get a loaner vehicle will always have one for you. You pay extra and we'll make sure to have one for you. They never do never ever do then you have to Uber and then you get a rental from Hertz that you gotta pay a fortune for because they don't pay for it. You have to pay for it out of your own pocket or you have to wait and then get an Uber. This place is so unorganized AutoNation. You just screw everybody over all the time since I walked in there. I never thought that I'd be so screwed over Chevrolet Lone Star Chev /let I/ they were awesome. It didn't matter what it took. They took care of their people place as a joke when it comes to taking care of their customers and paying for extra why should a customer have to pay? Why should a customer have to do all the extra when he pays for the warranty that the sales person and the finance person condom in to pay for I will never ever buy a vehicle at AutoNation again and if you need something fixed and you're in a different city you can't get it fixed at any different place either. They don't tell you that there's so many hidden secrets with AutoNation that people don't know. Trust me walk away. If you're gonna find something it ain't worth a headache they lie they cheat and they steal.

I drove up to the service entrance, and as soon as I pulled in, a man came out and introduced…read morehimself as the service manager. I didn't get his name, but I told him I needed an emissions inspection done on my Chrysler 200. He said, 'Give me a second, I'll be right back to check on it for you." Twenty‑five minutes go by, I'm still sitting in my car, and I haven't heard anything. I go inside the lounge to see if he maybe forgot, and one of the advisors tells me the machine hasn't worked since Monday. So I was sitting outside the whole time while the service manager -- of all people -- told me he'd be right back to let me know if the machine was working.

Thank you Venessa and Syed for great service. They helped us a lot with the purchase. And we love…read moreour new car.

Thank you Syed, great service and we love our new car. You made buying this a great experience!read more

Trusted and valued for auto purchases and service since 2005…read more Wouldn't consider going anywhere else for Toyota related item. Strong recommend.

Had a pretty good experience at this dealership with Zeb. My co-worker recommended him and I can…read moresee why. You don't get the normal car sales guy vibe from him. He was respectful, kind throughout the whole experience. Definitely recommend!!

I went in for a simple oil change on Tuesday, 11/18, and the experience was completely…read moreunprofessional. The mechanic, Willie, was rude and appeared frustrated, tried to pressure me about brakes I didn't request, and repeatedly called me approximately four times back-to-back, even texting me while I was still at the shop -- luckily, I keep unknown callers on silent. They put the wrong oil (5W20 instead of the required 0W20, which is stamped on my oil cap) into my car without asking. I immediately called my usual mechanic, who confirmed that using the wrong viscosity can damage my engine. The oil filter was changed at the same time, meaning it now contains the wrong oil and should be replaced again, but the shop refused to do so. To make matters worse, the owner (I assume) tried to grab my receipt and nervously laughed when I took a picture documenting the mistake. They even left my car running with the windows down after the error was "corrected," creating a safety risk. This shop is careless, disrespectful, and clearly assumes women customers don't know anything about their cars. Women are fully capable of reading manufacturer recommendations and recognizing when something isn't right. I will never return and strongly caution others. I now have to closely monitor my vehicle to ensure it was corrected properly. Willie claimed he was "trying to help," but disregarding manufacturer recommendations is completely unacceptable. For the safety of both your vehicle and your sanity, I strongly advise going somewhere else.

The owners didn't ask but I had to leave a review. These guys are amazing, I have a very small leak…read moresomewhere in my truck leaking the AC refrigerant. They have looked 3 times for this leak and refilled my refrigerant and only have charged me for one diagnostic. The last 2 times I went in the searched for the leak and couldn't find it still but didn't charge me a bit. They also referred me to someone who did electrical work, who fixed my issue for an absolute bargain.

i left riz motors saturday afternoon with the car of a lifetime. I love it! the interior was…read moredetailed perfectly. Car was sitting at 58, 434 miles when I picked it up. despite a couple hiccups after a long journey home to Dallas Riz motors was so kind and totally reimbursed me for the parts ordered and the labor to ensue. car drives great, suspension is unreal. come get your used cars here. Riz motors put love and care into these vehicles. 110/10

From the owner: "For years Riz Motors, located in Stafford, TX, has been your premier automotive dealership,…read moreoffering the best selection of used cars, trucks, and SUVs available. Our knowledgeable sales staff is here to assure you find the right vehicle for you and your family. Our mission is to provide the best customer service while facilitating a fun, hassle-free car buying experience."

Paul is the man. Within 30 minutes of me calling he met me at my office and appraised my truck, and…read moreeven arranged to pick it up the following day because I needed it to get to work before going to get my new one. His offers are fair and his service is wicked fast and great. Highly recommend selling your car to him. He even had all of the title paperwork ready to go. The entire deal took 10 minutes.

From the owner: Top dollar and prompt payment! That's our iBUYER TECH™ guarantee. We buy junk cars and offer the…read morebest pricing for your vehicle and money in your pocket the second your vehicle is picked up!

These past few weeks when I have been struggling to use my car with two broken external handles, I…read moreWISHED I had the mechanical skills to fix my car. Since I do not, the next best thing was finding LA Auto which is Woman owned and Operated to fix my ride! LA Auto was brought to my attention thanks to the Projects feature in the Yelp App. I sent out a request for a job or service and Yelp broadcasted it to businesses to reach out to me concerning the service. I had initially had a different mechanic before LA Auto that was going to do the job, but a price change occurred before the vehicle was in their possession. Decide to nix that mechanic and go back to the drawing board acquiring estimates for the job. By this point, I had already ordered and picked up my parts directly from the dealership so they would match my vehicle. All I needed was the labor to complete the repair. I was really intrigued that there was a Woman owned and operated auto shop in Houston, so I decided to reach back out to the shop about an estimate for labor. My inquiry was Friday afternoon, so I didn't expect to hear back until Monday. Liz, the Owner, however, was in contact with me in and out the entire weekend asking for pictures of the parts to ensure they were correct for the vehicle based on the VIN as well as making sure they didn't need to paint the handles. She gave me a range on the price for the labor, which I could understand because she never saw the vehicle before- only pictures of the damage. We did most of our communication on Monday which offerred a great opportunity for me to get the car fixed that afternoon since she had an opening. I honestly thought I may have to come back another day to get the job completed because EVERY OTHER BODY SHOP I SPOKE TO said I would have to drop the car off just to get an estimate. I did that with one Pearland body shop and received a quote of over a THOUSAND dollars just to fix some handles! They even stated the labor was high because the panels of the car had to be removed. Thanks to Youtube, II knew that was not the case and Liz the owner and my mechanic confirmed my research as she completed the work on the vehicle in less than an hour WITHOUT removing the inside panels. She worked fast and I was even able to see her work from the office which provides a chair or two inside for waiting customers. A/C is blizzard cold inside the waiting area, so bring a jacket. This is not your car dealership waiting room with tvs and refreshments, so bring your own, but Liz worked so fast I didn't need to indulge in either! Really friendly, sincere, and affordable service from Liz at LA Auto. I am so glad to not only have my car repaired (FINALLY, with the exception of one small part that the dealership gave me in error that doesnt affect the main fix) but I am so estatic to support a small business owned and operated by women. I am telling everyone I know about LA Auto if they ever need repairs on their vehicle. This place is a real gem and deserves to shine!

Was searching for a shop to install lowering springs on a supra. Discovered this place and saw…read morepositive reviews. Staff was professional and provided a reasonable price. They did an amazing job. Thank you. Would definitely recommend.