Went into Autozone on 7/11/2022 and needed a battery replacement. Eddie P. was the one to help me…read moreand he did a wonderful job educating me on the battery options I had and helping install my new battery! So thankful for his help! The car runs like a gem now!

I am writing to formally complain about an extremely disappointing experience I had with an…read moreAutoZone employee named John, who identified himself as the manager. The level of disrespect and unprofessionalism I experienced was unacceptable, especially coming from someone who claims to be in a management position. I called the store seeking assistance with a specific item. John placed me on hold three separate times for approximately 10 minutes each, and ultimately hung up on me. When I called back for the fourth time, I explained that he could have at least communicated with me instead of repeatedly leaving me on hold and hanging up. Rather than addressing my concern professionally, John continuously laughed at me and responded sarcastically, saying, "Wassup, what do you need before I hang up again?" I explained what I needed, and John told me that the item was not in stock anywhere. However, I decided to visit the AutoZone location on Morton in person, and they had the item in stock. This was extremely frustrating because I had wasted my time dealing with someone who was rude, dismissive, and unhelpful, and who provided information that turned out to be incorrect. What made this experience even worse was John's attitude when he identified himself as the manager. His behavior and the way he handled my complaint gave me the impression that he believed my concerns and satisfaction did not matter, and that customer service was not important to him. As a manager, he should be setting an example for other employees, not laughing at customers, threatening to hang up on them, and making them feel as though their concerns are irrelevant. Being a manager does not excuse disrespectful behavior. Customers deserve basic courtesy, honesty, and assistance, regardless of how busy a store may be. If this is how a manager treats customers, I have serious concerns about the standard of customer service being upheld at that location. I am requesting that AutoZone corporate management investigate this incident and address John's conduct appropriately. I would also appreciate a response explaining how this matter will be handled. No customer should have to experience this level of disrespect simply for calling a store to ask about a product. I hope AutoZone takes this complaint seriously and recognizes that customer satisfaction and professional conduct should matter at every level of the company, especially among management.

Went to get my battery checked and when I tell you they have excellent customer service…read moreSo I had a bad battery reason for the always jumping the car whenever I need to go somewhere....had the battery less than 2 yrs... The guy (didn't catch his name) was very nice and told me yeah bad battery....told me let's see if the battery is here in stock...but once he looked at the battery and the way it was positioned he didn't want to break anything trying to get it out to change So here comes Superstar Eddie....was able to get to the battery but one of the connectors had a lot of corrosion on it and he didn't want to break the connector So I had to go to a mechanic which was the third place I found that actually switched it out for me and only charged me $50 without breaking the connector All and all Eddie from autozone was very good and welcoming and explained what was going on and why he didn't want to try....and that what I like explanation so I can understand better

Came in for an auxiliary battery for my 2022 Chrysler Pacifica…read more This battery was knew to me and had no idea what I was actually looking for. Manuel was a huge help and went the extra mile to make sure I had what I needed. Definitely recommend this location and ask for Manuel

We have been into this store a few times. Our most recent…read moretrip was for a car battery for my SUV. The main gentleman I spoke with by the name of Derek was so helpful. I called to check on the battery the next day and he said it would be delayed. Offered a refund right off the bat since it wasn't there the original day it was supposed to be, but since it wasn't an emergency I was fine with it. When I went to pick it up the next day (turned out I didn't need it after all) he was very helpful in setting everything up. Will definitely return here in the future.

I entered the store and directly approached the manager showing the part I bought earlier for the…read moreoil drain and asked if they have oversize bolt. Even though I showed him the part I brought to the store, this manager accused me of stealing and started video recording and aked me to leave the part and leave the store.when I was comparing two parts one I brought to the store and the other from the store shelf. Although I told him he saw me with the part when I was entering, he still asked me to leave store. I asked him to show video surveillance and prove that I stole anything from store, he asked me to leave. I said I will complain, he said he is the big boss there. He never apologized and was proud of what he did. Horrible experience, will never return to this store.

Advance auto parts is my go to place for car batteries. They're never busy. I can pull right up and…read morethe guy will come out with his cart. He'll clean the terminals, test the battery and give me the best discount he can on a new battery. You can easily be in and out in 20 minutes. Advance auto parts used to have their own battery brand, but they recently switched to Sears DieHard. I've never had a problem with any of the batteries I've purchased from advance auto parts. I have used this location for at least the past 20 years. The only bad thing I can say, is that if you're expecting to go back to the same location and have them pull up a receipt from four years ago on your previous battery, then it's not going to happen. Not that big a deal though. Take a photo of the receipt with your phone and save it somewhere for warranty purposes. Highly recommended.

Andy was incredibly kind and generous in helping me with my auto part needs. He took the time to…read moreclearly explain why this was the right part for my vehicle and did it all with a smile. He was well-spoken, professional, and well-presented. I'm so glad I was able to get his name so he could get the shout-out he truly deserves!

Natalie was really great and kind. she helped me locate the correct item, purchase and place it. 5…read morestar experience! Thank you!

Love this place. Always getting my auto detailing products here. Today I had to grab some stuff and…read moreI needed to use their tools to replace my battery and thinking I wanted to do it by myself. Charlie's came out and did it for me! Amazing customer service! Appreciate you guys!

Auto zone has restored my hope in good customer service. I came in the buy a battery. While I was…read moreremoving the old one a lady parked next to me asking did I work here. I directed her inside for help. While in line behind the an employee offered his assistance with a nonchalant, disrespectful attitude. I smirked because it was blatantly obvious and unprofessional. As he walked outside to "help" her, I mentioned the manager helping me that horrible customer service was a pet peeve and interaction we witness was a classic case. The employee was not able to help her a left her distressed. She said, "He was rude, disrespectful and did not help at all. " I went inside and described the situation. I let him know that this is an opportunity to gain two loyal customers. Henry, the manager did not disappoint. He took care of her and she left feeling much better. Thank you Henry. I will be back.

Extremely impressed with the staff on how quickly they took care of my return and what knew parts I…read moreneeded.

Another great CarMax experience! This is our 6th CarMax family purchase and everything was as…read moregood as expected. We had the vehicle shipped (from a further distance than usual), and had a bit of a delay. The trade in offer expired during that time but CarMax honored the original (higher) offer. Diego Orozco was very professional and followed up promptly when we had post purchase questions. Next time I need a vehicle, I will definitely be looking to CarMax for my car!

I will never do business here again. These people do not fix any issues with your car under the 30…read moreor 90 day warranty. Even if the issue was discovered the day after you drove the car off the lot. I'll go to an actual dealership and shop their used cars next time I'm in the market to buy. Even if I paid more for the same make and model, I have no doubt it will save me money in the short AND long run.

https://youtu.be/xPh8-xupNfA…read more I had my Challenger Hellcat modified. Funny thing. I called Hennessey because I had been given feedback from friends to call them. They wouldn't touch my car. So I called Mike at Serious HP and he was all for it! I got the SHP Edge Package, SHP Hellraiser Cam Package, and a Demon Custom Wide Body Kit installed and Painted with Red Eye wheels and tires. I will never take my car to anyone else. Mike took my car in and gave it his absolute personal attention and care. My car came out with 810 HP and looks like a Demon. This is everything I wanted my car to be. I will be deadly between stop lights for sure (LOL). I highly recommend Serious HP.

SeriousHP has worked on my Wife's CTS-V and C6Z…read more Top notch service and happily answer any questions I've had along the way.