As I read these high rated reviews, I can't help but wonder if we have used the same shop. I made the mistake of trusting in Serious HP as a reliable shop to have a supercharger installed onto my car. The work was subpar, professionalism was nonexistent and my satisfaction has yet to come to fruition.
Here's my experience. I met the owner, Michael (Mike), who was mildly charming in person and he had given a tour of his facility. During this time, he showed me where the car would be serviced, how the process goes, other vehicles they were currently working on, the dyno bay and so on. At this point I had already paid 9k for the parts, leaving a balance of a little over 4k due at the time of pickup.
I was told by Mike that I should be getting the pre-installed dyno results sent to me by the next day at the latest (there was a car on the dyno at the time), showing what the car was producing under its factory configuration (pre-supercharger). I was also told that I would have all of my removed parts placed into the trunk of my vehicle to take back with me as they did not need them. The whole installation, dyno and tuning process was said to only take 7-10 business days.
Day 3, I still had no dyno results so I called to get a hold of Mike, who would not take my call or respond to my message. I subsequently attempted to follow up with him almost daily via email or phone call to see if I could get a hold of him. I was given expectations set by Mike, who then failed to deliver on his word. Not once was I trying to rush the project. I was simply interested in seeing the results of the dyno test that I was told would be ready to publish for me the next day. I finally got the results of the dyno, both pre and post installation, on the 12th day, the morning I was emailed that the vehicle was ready to be picked up. I was told that the reason it took so long to get me the results was because they were having problems with the computer. Ironic that everything seemed to be working the morning that I was notified the car was ready to be picked up.
I arrived at the shop and paid my balance, asked about how to care for the newly installed supercharger and was given a small box with oil and only one of the parts that were originally on the car. Thinking that the rest were in the trunk, I arose no questions. I used the remote start feature for the car like I always have and was anticipating the thunderous roar at startup that was synonymous with my vehicle and it was no longer there. I thought oh well, maybe that's natural with the new part. The vehicle ran for about 1.5 minutes before throwing an engine code and shutting off. I went to investigate why because I was still standing inside the building speaking with Mike at the time. Opening the car door, I find the service cover for the shifter's manual override on the floor, leaving it still exposed. This prompted me to inspect the rest of the reassembly work that had been done. Doing a walk around on the vehicle, I noticed that the front bumper had not been correctly reattached and that one of the push pins was missing. I then opened the trunk only to find it empty, not filled with the parts that were removed for the installation as I had been told...another lie. This is when I walked back into the facility and asked that Mike join me outside to look over the vehicle and more specifically, the work that they had just done because it didn't seem like the vehicle was inspected prior to telling me it was ready to go. I showed him the cover that had just been left on the floor, the bumper being incorrectly reattached, and the engine code on the dash panel, but I did not mention the parts not being in the trunk because by this point, I just wanted out of that placed and didn't want to hear anymore of the empty words being uttered. He pretended to be upset with his techs for taking the cover off and leaving it on the floor to move the vehicle instead of simply retrieving the key. Tried several different handheld tuners to clear the code (which doesn't fix the issue at all) and ultimately brought the car back around to one of the shop bays to have the code cleared and the bumper correctly reattached. By this time, I'm past the point of wanting to continue any further conversations, so I just remain silent. The car is pulled back around, I shake his hand again and leave.
The car was and still is VERY hesitant to start from when I picked it up. The remote start feature is no longer an option for me (huge inconvenience). The car runs hot, check engine light still flashes at me now and seems incapable of exceeded higher speeds without shaking a scary amount as though the engine is not running right. I have subsequently had to bring the car back to the shop weekly as a result of the lack of quality work being performed and I could go into further detail to better elaborate on this but I have a character limit that I need to stay within.
0 stars are too many for this place. read more
