Extremely impressed with the staff on how quickly they took care of my return and what knew parts I…read moreneeded.

It was a quick trip to purchase a signal light bulb for one of my car. I was warmly greeted after…read moreentering. The sale associate asked if he can help. I stated my purpose and was directed to the correct aisle. The cashier was friendly and efficient.

Horrible service. I went to change the oil in my car. I stayed parked for 15 minutes. When I saw…read morethat no one was helping me, I left the car and went to tell them that I needed an oil change and they told me to wait until they would help me. I went back to my car and waited about 7 minutes. Another employee approached me and told me that the car in front of me was their last job. They made me waste time. I drove an hour before they closed.

I am from Austin, and our Walmart Auto Care Centers are unreliable. Their hours are never…read moreconsistent, and everyone is rude. However, I was visiting my grandmother and got an unexpected flat tire. I made it to a gas station, put air, and drove straight to this Walmart in Richmond. I arrived a little less than 1 hour before closing, AND with 2 other cars in the bays, the lovely and wonderful 2 gentlemen working (3/14/23, pm) were so kind and helped me right away, even though it caused them to stay later than normal. If this isn't the most amazing customer service and just act of human kindness, I don't know what is. Thank you!!

I needed two O2 sensors for my Expedition. The store was out of stock. Daniel went the extra mile…read moreand made sure that he picked a parts supplier that would have the parts at the store the next day. Daniel then called to let me know that the parts were in (the next day). Great customer service! Thank you

Manager James is horrible. Bought a battery at this store and had my receipt and he refused to…read moreexchange the battery while it was still under warranty!!! He gave some lame excuse... blah blah blah!!! Ended up going to another store where the girl had no problem using info printed on the receipt to provide a replacement. I would advise using any store but this one!!!

First impression walking in is that this machine shop is organized and clean, without piles of…read moreblocks and heads stacked on top each other. A sign of a clear mind that focus on the task at hand. Harold's is the first machine shop that I didn't have to call multiple times to find out when the job will be done. Their workmanship is very is top notch.

Made things to fit, no longer available.broken cast iron repair. Rebuilt everything needed to…read morefunction.

Randy and his crew took great care of our truck bed liner locker. Randy was honest with the…read moreexpectations, prompt, professional, and more than fair pricing. This store was a recommendation and we were impressed to say the least. Definitely going to return for our truck accessories. Thanks Randy and crew for an exceptional experience!

I stopped here to get a tonneau cover for my 2011 Ford Ranger. There were numerous models and the…read moresalesman (Joe J.) talked me through the various options, and helped me decide which was the best for me. Unfortunately, the one I chose was not available for my truck due to its age, so Joe did an online search and called the manufacturer to explore my options. Eventually we found the best solution and I was very happy with my purchase. Joe went above and beyond to help me through this process and it was great to receive this level of customer service. Highly recommend this business for any of your truck needs.

The service required was air pressure service. Associate viewed and adjusted each tire to the…read moreproper level and suggested tire changes. The facility was clean and the Associate was very professional.

What happened at this location today was completely unacceptable…read more One of the managers apparently decided that he was going to charge my wife nearly FOUR TIMES the amount she had previously been charged to install two tires that she brought in herself. What makes this even more outrageous is that she had brought in two other brand-new tires less than two months ago and had them installed at a specific price. Yet today, for essentially the same service, this manager suddenly attempted to charge her almost quadruple. So I would genuinely like an explanation: what exactly changed in less than two months that justified increasing the installation price by nearly 400%? Because from where I'm standing, it certainly looks like someone saw a woman standing at the counter and decided they could take advantage of her. If that wasn't the reason, then Discount Tire should have absolutely no problem explaining exactly what justified such an enormous and completely inconsistent price increase. My family and I have been customers of Discount Tire for OVER 20 YEARS. That kind of loyalty should mean something. Instead, my wife was put in a position where she had to challenge a ridiculous charge just to receive the same pricing she had received less than two months earlier. Yes, in the end they honored the previous price--but that does NOT excuse what happened. The fact that this situation occurred in the first place speaks volumes. A customer should not have to argue, push back, or prove what they were previously charged just to prevent themselves from being grossly overcharged. And I want to be perfectly clear: I will NOT tolerate anyone attempting to take advantage of my wife--or any customer--because they believe they can get away with it. If this is the type of behavior Discount Tire permits from its management, then after more than two decades of giving this company our business, my entire family will gladly take that business somewhere else. Furthermore, I have a social-media audience of approximately 4 million followers on TikTok, and I have absolutely no problem publicly documenting exactly what happened at this location, including the previous installation price, what my wife was initially quoted today, and how the situation was handled. This isn't about a few dollars. It's about integrity, consistency, and how you treat your customers. Attempting to charge someone nearly FOUR TIMES the previous price for essentially the same service and then backing down only after being challenged is disgraceful. Discount Tire management should be looking very closely at what happened here and asking why a longtime customer was ever put in this position in the first place. Twenty-plus years of loyalty can disappear very quickly when customers feel like they're being taken advantage of. I would like to add as well, please tell your techs to take their greasy gloves off when they drive our vehicles, I'm tired of wiping grease off of my steering wheel, door handle, and gear shifter.... CMON NOW this is common sense. Stop being lazy!!!

Don't make advances towards me, but you can make advances towards auto parts. They're inanimate, so…read morethey won't cry #MeToo, but I will. Another excellent auto parts store (many of them are), where I was able to get a bulb nice and cheap when I needed a replacement for our headlight that was out. Whereas Barbie's headlights are never out. It has similar prices to all the other stores and is a lot friendlier than a couple of the locations that I've been to in other parts of the Houston area.

So thankful for Dre and all his help finding and changing my car jeybattery in and out in less…read morethan 10 minutes. Store was neat and clean and in a good location.

Don't even think about using these people. I went in and…read moreasked for a replacement radio for my truck. 'Just like the one I have except one with a back up camera.' Once it was installed and I drove away , the steering wheel controls wouldn't work. The radio 'whistled' while I was driving. ' It must be your system' Went back and 'kings x' you didn't ask for that it will be another $100.00 for that. I had them take the radio out and put the old one back it. Cost me $138.00 in 'restock fee'. DON"T USE THESE PEOPLE

Took my 2020 f350 and they did an amazing job!!!!! I'm very picky on tints and especially who's…read moredoing it. Sometimes they say there putting on good stuff but end up putting cheap tint. This place does a good job and very honest