Also known as Hyper Tint and Audio on Kingsland.
I purchased a nearly 5k system from Hyper Audio Mason on Oct 31st of 2015 and here it is Apr 6, 2017. Although the system and integration had "quirks" the sound was amazing so I felt good about my purchase for about 3 months, that's when things really started going south. The Head Unit is a Pioneer 8100NEX and some top-of-the-line JL Audio amplifier. I'd provide the model number of the amp but I have still not received an invoice/receipt or packing material associated with it so I have no idea what it is.
There were a litany of annoyances that I wanted to complain about initially but the sound was so good I was able to put them all out of my mind. Some of these problems include: blue-tooth wouldn't connect reliably, audio cutting out during switching between the native head unit interface and Apple CarPlay mode, the head unit would act like it's playing audio but no sound was produced, sometimes the GPS thought I was going around 200 MPH or would completely lose my location out into a field, sometimes the head unit would never fully boot leaving me with a black screen and inoperable buttons, etc. Most times I'd just pull over, kill the engine, open the door and restart to fix it. Sometimes twice in a row. This is nowhere near a complete list of annoyances but I hope you get the idea.
The most significant problem began around 3 months into ownership. The bass would blast and all other frequencies would vanish. I would take the vehicle in, be told they couldn't find a problem and repeat this over and over. It was extremely inconsistent in behavior. This cost me money for Uber, tolls, and lost work time each occurrance to the tune of about 600 dollars. This went on for around 8-9 warranty visits throughout the entirety of 2016 and on into 2017. I was given excuse after excuse and was never provided enough information to "bite" onto an actual problem. The amp was sent back "for repairs" and was supposedly "fixed" but it made no difference, the problem remained. I continued bringing it in with nothing but excuses and circular arguments that never ended in a conclusion.
I've finally given up after approaching a year and a half of back-and-forth and taken my botched installation to a competing vendor in Katy. They fixed the "creative" installation with standard parts in two days. Amazingly, everything has magically started working. It blows my mind how many annoyances have completely vanished since the $550 dollar repair to the hacked up factory harness. I feel completely ripped off regardless of the circular logic applied. If they would have NOT hacked up my factory harness and used the appropriate PAC-AUDIO adapter I would have had an insanely great system for a lot less frustration yet here I am... writing a lame YELP review because I have confidence that it'll cost me more to pursue a lawsuit than it will to just complain online and eat the cost.
Don't get me wrong, Ralph/Raphael is a "nice guy" and I actually do like him but this isn't how I want to do business. He could barely remember my issues from visit to visit. They often open the shop up to 45 minutes late and the whole interaction has worn me very thin with regards to their professionalism. I have personally met 2 other people who have used this shop and also never received a receipt. I've asked for my receipt/invoice at least 4 times now and there doesn't appear to be a chance of that happening without legal action. Buyer beware, seriously.
If interested, the place that fixed my hacked up factory harness is Mobile Innovations in Katy. They are definitely not cheap but I'm convinced you get what you pay for at this point. Never again. read more
