Auto zone has restored my hope in good customer service. I came in the buy a battery. While I was…read moreremoving the old one a lady parked next to me asking did I work here. I directed her inside for help. While in line behind the an employee offered his assistance with a nonchalant, disrespectful attitude. I smirked because it was blatantly obvious and unprofessional. As he walked outside to "help" her, I mentioned the manager helping me that horrible customer service was a pet peeve and interaction we witness was a classic case. The employee was not able to help her a left her distressed. She said, "He was rude, disrespectful and did not help at all. " I went inside and described the situation. I let him know that this is an opportunity to gain two loyal customers. Henry, the manager did not disappoint. He took care of her and she left feeling much better. Thank you Henry. I will be back.

Extremely impressed with the staff on how quickly they took care of my return and what knew parts I…read moreneeded.

Advance auto parts is my go to place for car batteries. They're never busy. I can pull right up and…read morethe guy will come out with his cart. He'll clean the terminals, test the battery and give me the best discount he can on a new battery. You can easily be in and out in 20 minutes. Advance auto parts used to have their own battery brand, but they recently switched to Sears DieHard. I've never had a problem with any of the batteries I've purchased from advance auto parts. I have used this location for at least the past 20 years. The only bad thing I can say, is that if you're expecting to go back to the same location and have them pull up a receipt from four years ago on your previous battery, then it's not going to happen. Not that big a deal though. Take a photo of the receipt with your phone and save it somewhere for warranty purposes. Highly recommended.

Andy was incredibly kind and generous in helping me with my auto part needs. He took the time to…read moreclearly explain why this was the right part for my vehicle and did it all with a smile. He was well-spoken, professional, and well-presented. I'm so glad I was able to get his name so he could get the shout-out he truly deserves!

This is my first time ever visiting an O'Reilly's before…read more... My license plate needed to be changed on one of our cars. I was told by a gentleman up the street to visit O'Reilly's to get a license plate kit to install it. A gentleman approached me in the store who was overall very nice. Asked if I needed anything and I told him I needed a license plate kit. He sure enough told me exactly where they were. They had a rather extensive assortment of kits, custom covers and designs to choose from. I found what I was looking for with no problem. I didn't have any tools with me and I already had the guy at the tire shop remove my old plate which was difficult because of rusted and stripped screws so my car was bare on the back. Obviously driving without a back license plate is risky so I asked the gentleman if he would help me install the kit but he said, "we don't help with these." I was surprised because I've gone to Auto Zone stores and they help me with minor things like that all the time. That is the only reason I couldn't rate 5 stars. Other than that, good accessibility, clean, fully stocked and organized is how I would describe this store.

I just went in to the oreillys store at 2110 katy cut off road to make a return of wrong parts…read moreordered on line

Went to get my battery checked and when I tell you they have excellent customer service…read moreSo I had a bad battery reason for the always jumping the car whenever I need to go somewhere....had the battery less than 2 yrs... The guy (didn't catch his name) was very nice and told me yeah bad battery....told me let's see if the battery is here in stock...but once he looked at the battery and the way it was positioned he didn't want to break anything trying to get it out to change So here comes Superstar Eddie....was able to get to the battery but one of the connectors had a lot of corrosion on it and he didn't want to break the connector So I had to go to a mechanic which was the third place I found that actually switched it out for me and only charged me $50 without breaking the connector All and all Eddie from autozone was very good and welcoming and explained what was going on and why he didn't want to try....and that what I like explanation so I can understand better

Came in for an auxiliary battery for my 2022 Chrysler Pacifica…read more This battery was knew to me and had no idea what I was actually looking for. Manuel was a huge help and went the extra mile to make sure I had what I needed. Definitely recommend this location and ask for Manuel

Everyone in the store is really helpful has a lot of Knowledge what is good for each type of car…read moreThe person that was helping I think his name was Maddox? and he was telling me about my coolant needed to be fixed and lot of other things wrong with my car that can Benefit me in the long run great guy :)

Decent O'Reilly in the area! I was looking for an alternator belt and they had it and ready to sell…read morefor me. Inside the store a bit old and dim to me. It would be more welcoming if more lights there.

I am a big fan of a couple of the employees of this location…read more I've been trading with Discount Tire for many years. It's not always a pleasant experience but when people go above and beyond it's worth mentioning. Yasin and Tim. These guys are so amazing. They are both very professional, competent, friendly and make a trip as good as it can be. In this day and age when you do receive excellent service it's worth mentioning and being grateful. Thank you Yasin and Thank you Tim

One of the WORST customer service experiences I've ever had. I went to Discount Tire in Katy to…read morereplace a flat tire, and just two weeks later I had another flat, only to find out it was the exact same tire they were supposed to have replaced (I had photos to prove it). Instead of replacing it, they apparently JUST MOVED IT to another position on the car. They BLAMED ME, saying that I was the one who showed them the wrong tire. Note: tire was initially removed from my car so they could see the damage, meaning that they knew which tire should have been replaced. To make matters worse, during that first visit, they DAMAGED MY REAR PASSENGER DOOR while lifting the vehicle. The door no longer closes properly. I filed a claim, but their insurance company (Fleet Response) is refusing to take responsibility, despite multiple body shops explaining that this type of misalignment requires MECHANICAL force. This company has shown a shocking lack of professionalism, accountability, and integrity. Rather than taking responsibility for their mistakes, they seem determined to avoid it. I WILL NEVER return to Discount Tire, and I strongly advise others to think twice before trusting them with their vehicles.

How can one tell when one approaches a car stereo store? It's been a long long time for me, but…read moreHyperAudio and Tint was a HOME RUN for us today! (www.hyperaudiokaty.com and 281-391-TINT. Raphael, it turns out is an old car stereo guy that I had done business through Pioneer and Eclipse. He had stacks of JL Audio all around the store. (Todd, are you reading this?) Raphel and HyperAudio opened for us on Sunday to do a 3D Ceramic Coating on Agee's new Audi Q7. Stellar job and by far, the best pricing for quality that I could locate. (Dealer wanted $1995! Ack!). Raphael and HyperAudio have been in business for nearly 30 years and I applaud him. Car Audio has not been the easiest road over the last few years, but these guys continue to offer quality at a fair price. Heartily urge you to visit him in the yellow building on Kingsland just off Mason. Well done Sir!

Stopped by on a Monday afternoon during lunch and got my two front windows tinted in under an hour…read more Excellent service, fair pricing and looks great! Highly recommend.

What AMAZING customer service. I did not see her name on my receipt but Mr. Torres should be very…read moreproud of the service provided at the up front desk. She called and handled my car needs very well. I feel bad that I didn't catch her name at the start of our conversations but these type calls come in very fast with information :) I needed my daughters AC repaired and this special lady went out of her way to help us get the best deal from suppliers. I mean top notch service that I didn't expect anyone could provide, she has! I will go through Pep boys for all my families used car needs. I know I can depend on their service provided and the ladies to take special care of me. Thanks again! Em Kobayashi

Had my 2018 Jeep wrangler tubicon there for an end alignment on 08-20-2026. Was told it does not…read moreneed a toe in as part of the alignment process, on line info shows it does need a toe in as part of the alignment process, also asked several times about estimates for new shocks, inspection report said shocks are fine, two other repair shops indicated shocks are shot, ???????????