Very disappointed with my experience at Discount Tire. I was specifically told that they operate on a first-come, first-served basis. The manager even told me, "We can see who gets here first." I was also told that around 7:30 AM, employees would come outside and ask the customers who arrived first so they could be helped in the correct order. That did not happen. I arrived at 6:40 AM and waited because I was told that if I was the first customer there, I would be the first one helped. No one came outside at 7:30 like I was told. They finally came out around 8:00 AM, and by that point several other customers had arrived. Instead of honoring the first-come, first-served system they explained to me, they took multiple people who arrived after me before they took me. What makes this even more frustrating is that I arrived that early specifically because of what their employees told me. I held up my end by getting there early and waiting, but they did not honor what they told me. I also was told that my car would be done by a specific time and again they lied about that as well. Lies all around this Discount Tire. I also was not given a receipt. I would not recommend coming to this location unless you're prepared to be told one thing and have them do something completely different. If you tell customers it is first come, first served, then you need to actually honor that. Go across the street to Firestone. read more

Discount Tire - Lies at this discount tire store. - Tires Near Me - Katy, Texas

Don't recommend this location!! (Haven't experience this at other locations so not an overall opinion of Discount). Made an appointment and wasn't pulled in the bay for over 40 minutes. Got here early even... Watched multiple cars pull in the bay after being told twice I was next. After going to the desk multiple times, one of the employees told me they book 6 appointments for every 15 minutes. Ridiculous since they know they can't finish 6 cars in a fifteen minute period. read more

Discount tire 99.99% of time will not honor warranty They will have you waiting for hours only to inform you , not to plug one tire but sell you 4 new ones ! read more

Bad service I have an appointment and plus with the appointment they make me wait hour and 30 minutes arrived my tire supposed to be ready. It's been before one day for it and they will never been ready. Bad experience with Brian unfortunately unprofessional read more

Discount Tire - Tires Near Me - Katy, Texas

Traveling across the country. Quickly Lost 10lbs of air Stopped in. They plugged the leak and was super fast. Manager did it for no charge. Blessed. Thank you. read more

My husband recently visit there was horrible! He picked out some tired online that apparently they didn't have in stocked and they put on different ones. Then on top of that, the mechanic who serviced his truck stole two of his really, nice metal tire caps. They say didn't couldn't find it. Of course, because your mechanic stole it! Dishonest people working at that shop. Go somewhere else and if you have nice things, take them bc we can't trust businesses anymore! read more

They inflated my tires for free. When I had a flat they went and got the right tires and brought them so I could get the tire changed the same day. I have been so surprised at how professional discount tire is that we only use them for our tires now. read more

I had a great experience at Discount Tire. Mr. Sam was very helpful, professional, and made the whole process easy and quick for me. I really appreciated his efficiency and friendly attitude. Highly recommend! read more

This place is a ripe off. They tried it get me to purchase their expensive tires first of all. When I refused to do that and I told no. They broke my sensor on my tire and tried it charge me $60.I told him there was nothing wrong with my sensor when I dropped it off and I'm not paying for another one. And that they are scamming people out of money when they don't purchase the more expensive tires. So long story short I ended up paying $45 for a sensor. After leaving I noticed my truck driver very shaky. So I went to a different discount tire shop. This one told me that they didn't balance my tires. Why in the hell would you not balance new tires when you just put them on. I will never go back. And the sad part of it is I used to go here for all of tires. They will no longer get my business. I wish I could give 0 stars read more

I arrived at Discount Tires on 9/17/25 after lunch. I had what I thought was a nail in my rear driver side tire. I was approached in the parking lot by a worker that I asked if he could come back to me in 10 minutes or so because I had unfortunately received and emergent call I could not ignore. He proceeded to scan my tires and i explained I realized they were getting to the point where they were needing replaced however, it would be about 2 weeks before I could come back and purchase 4 new tires. Understand, I have bought all of my tires from this location since 2012. I drive all over texas in my car for work and buy tires often. However, I explained to the man discretely (i thought) that I had an unexpected health issue and would not be able to purchase the full set of new tires yet. I stated, I respectfully request you just check this tire and i would get back to them asap to proceed with new tires. He refused, insisting I buy all new tires now! I stated I could not and had stopped at another discount tires earlier in the day during which they checked my tire/air and agreed it would be ok to simply fix the tire and delay the new set for a couple weeks. I finished my call and he did not come back so i went inside. Upon getting to the desk, he to tell me it was the company policy to only repair tires that were safe. I explained again, another location had already deemed my tire repairable. I was again told NO! He then walked away, now a manager comes in with my tire off of my car and he is attempting to tell me my tire was not repairable. I explained the other person told me it was. i then downloaded a diagram for was a tire repairable. Mine was (see pics). He laughed and said not if he says it is not, he pointed to a tread poster in the middle of the room. I explained my tread was close, but was not yet at or below that range. I also explained my tire had not lost any air. He then started raising an argumentative tone in front of aprox 6 other customers. I explained the debate was irrelevant because I simply had a health issue and could not afford 4 new tires right now. I then asked him nicely to put my tire back onto my car. He said he couldnt do that. I then more sturnly stated I didnt consent for him to take it off and he needed to put it back on so I could leave he again said no. I finally said loudly put the tire back on my car you have now lost a loyal customer. He then walked away. After a few minutes another worker came to the door and asked for me, he apologized stating "he is not explaining it right, the issue isn't the nail it is a whole other thing" I left and went to `firestone, on the way there my brake pad light came on stating there was now an issue that did not exist prior to this encounter. I regularly get my car serviced at the dealership and there has not been any issues! Upon arrival to firestone....they graciously pointed out it in FACT WAS NOT A NAIL IN MY TIRE, THERE WAS NO PUNCTURE, IT WAS SIMPLY A BROKEN NAIL TOP THAT HAD WEDGED INTO THE TIRE TREAD (IN BETWEEN) HE FLICKED IT OUT LAUGHING THAT IF THE DISCOUNT TIRE GUY HAD ACTUALLY CHECKED IT THERE WAS NO "SAFETY" ISSUE AND I SIMPLY SHOULD HAVE BEEN REASSURED AND SENT ON MY WAY TO RETURN WHEN I WAS READY TO BUY THE TIRES! INTEGRITY TIRES IN RICHMOND WAS PROFESSIONAL, COMPASSIONATE, KIND, AND THERE WAS NO CHARGE FOR MY TIRE CHECK! i AM NOW THERE FOREVER CLIENT! DISCOUNT TIRES ...TRAIN YOUR TEAM BETTER! CONTACT ME I CAN SAY THE YOUNG MAN WHO CAME OUT TO ME BEFORE I LEFT SHOULD BE PROMOTED AND THE MANAGER WELL I DONT HAVE WORDS... GOOD RIDDENS! read more

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Mike G! Great energy. Taking care of business. Always helpful and kind. Thank you. Great recommendation on tires and fast service, will be back! Been a customer of this location for over ten years, definitely my main. The team is quick and knowledgeable. read more

This shop always has cheap service, don't come here if you want to waste your time and frustrations Bad customer service read more

Was given an estimated completion time of 10:55 and decided to wait. Walked in at 9:30. 10:55 came and went and my car was not even pulled into a bay yet. A manager wanted to tell me it was because the power went out but little to his knowledge I was here the whole time and comps were only down for 5 minutes. read more

I am a big fan of a couple of the employees of this location. I've been trading with Discount Tire for many years. It's not always a pleasant experience but when people go above and beyond it's worth mentioning. Yasin and Tim. These guys are so amazing. They are both very professional, competent, friendly and make a trip as good as it can be. In this day and age when you do receive excellent service it's worth mentioning and being grateful. Thank you Yasin and Thank you Tim read more

I would buy tire from anywhere but here. Bought four new tires and asked them not to discard the old tires because they had very low miles on them and I would like to keep them. In the process of dismounting the tire the destroyed one of them by ripping the sidewall and they refused to take responsibility for the damage. I gave them one star because you can't give less. read more

Easy to schedule an appointment online and the prices were accurately posted. My appointment was 4:15 pm. I stood in line 17 minutes, took my seat at 4::35. The tech returned my keys at 5:25. I'm giving 4 stars for the speed only. I had to return the following day to have a tech reset my settings after a tire change. read more

It always irritates me every time I make an appointment, which I try to make early in the morning they always run a hour to an hour and a half late. read more

Service has really gone down hill. Used to be a business I could count on. Now they can't be trusted to balance tires when taken in for rotate and balance. Destroyed the life of my tires. Caught team readhanded and they still didnt complete balance as confirmed by another location. read more

Great selection and prices on new tires! I bought them online and scheduled for an appointment the next morning. In and out with new tires in 10 minutes! Thanks Kyle and his team for taking care of me. read more

Giving 5 stars for the staff member who was so helpful and professional when I came by last week with an issue on a tire I had purchased there. Ryan was very amicable and eloquent, I appreciated how he handled the situation. So glad he ended up being the person at the counter because he handled everything, communicated with me the whole time I waited for the fix, and was juggling a lot of other people very timely without looking stressed (and there was a lot of people pulling him in different directions). 5 stars for Ryan. read more

Came on my lunch break it was not busy getting a tire rotation and air pressure checked. Salesperson Tristin A Muir best customer service ever! I recommend any discount tires but this place is pretty awesome very fast friendly service I promise you I'll be back!!!! read more

Discount Tire - Rims!!! - Tires Near Me - Katy, Texas

i just took my lunch hour to take my car to fix a flat tire (nail in it) when I got there the one of the 2 guys in the front askes my if I need help and I said yes I got a nail in one of my tires and I want to get fixed, he told me that the waiting time was between 2 1/2 hours to 3 hours stating that they have a lot of work to do, I mean that long to put a patch ?? not good, store is losing business like that, anyway I had to return to work after I put more air at bucees and hoping to make back home Thank you discount Tire, you are awesome read more

I have been here twice and everyone has been nice and understanding. I appreciate the patience they have here as buying tires can be expensive and frustrating when it's unexpected. So thank y'all so much for being kind to people despite and dealing with all the issues that come about! Kindness always goes a long way! So far my tires are doing great, had to buy four! Thanks! read more

Went to get my air check at this location and waited for over 20 minute. The part that got me the most is at least 5 employees looked at me in the line and did t even bother to come say anything to me or the other customers in line. Being buying tires from Discount for over 25 years and this is the worst service I have ever received. read more

Why make an appointment and arrive early but still have to wait for nearly 90 minutes. Online shows 1 appointment slot available every 15 min. But when I arrived I have to wait for 2 other appointments that were scheduled at the same time. Pointless to make an appointment. Not friendly or willing to work around schedule. Cinco ranch or Katy freeway location way more efficient and thoughtful. They don't triple book appointment times. read more

I have visited twice this year and both times the staff was fantastic! They were friendly, and courteous.

I came here a few weeks ago to buy a new tire. Customer service was excellent so I thought i was in a safe space where professionalism was important. However, i was very disappointed at what my daughter found when i went right next door to Walmart to pick up some stuff. She said "Dad, look at your license plate" So i did and what i found pissed me all the way tf off which is why I didn't come back and address it. My car had been in the garage for weeks waiting for my veteran plates bcuz i just moved here from hawaii. When i left this store, some dikhead in your shop had folded my fuking plate over!!! I unfolded it and left it at that bcuz if i came back i was going to clear your bay out. Im addressing this now bcuz i just checked all the tires pressure and got to the one i bought from you guys...NO VALVE STEM CAP! I hope yall go out read more

I sit here at Cinco Ranch Katy in a empty store, just me an another customer. I'm watching 5 techs working on 1 vehicle, while mine just sit, unsatisfactory and a total total waste of man power and resources. Who ever is managing this place, has failed this business. I will not return, no recommend. If I could leave 0 stars, I would. Totally unsatisfactory. read more

We came here to buy one tire because of a roadside emergency but were told the wait would be 3 hours. I'm glad for them that they are doing so well but really believe that taking five minutes to pop a tire on a rim for a customer with a car stranded and on a jack should be doable. The Discount Tire in Cinco Ranch has much better customer care. read more

Waited 2 hours to change 1 tire. Go somewhere else if you need simple work done. Will not be coming back to this location again.

I booked my appointment online yesterday for 8:30 this morning - after booking I called to confirm How long it would take and they said about 30 min.... well we all know it usually takes forever for all things vehicles so I arrived at 8am, there was a cute sign with my name on it welcoming me... they came to my car with mask on and instructed me to the right bay... guided me in. The manager explained he was going to gather some information but to come inside once I saw him walking in... once inside the process was quick and painless - AND I was done in 25 minutes! I am very impressed! Great Covid pew gives and excellent customer service! read more

Review is 2 fold. Got new tires for my truck with the help from Joe at Discount Tire Customer service. Unknowingly was directed to this location even though there were multiple DT closer to me. Had to wait a bit to get seen but all good as they were busy. Store did work quickly and had the tires on in a mater or an hour or two. The bad part is that Sam whom I am assuming is the manager would not offer price match against Mopar tire offer I had received even though I was advised they would. Tried talking to him about it and he would not even hear of it and just rambled on and on about certificates, etc which were not part of the discussion. So don't trust them to honor any price matching even if you are told they will and don't think speaking to the manager about it is going to do you any good. Work was great, management poor. Hard to say if I could recommend this store just because of management running it. But they are crazy busy so doubt they could care less. Always been pro DT but this one put a big dent in this consumers trust. read more

Everyone was super friendly and helpful! Told me my truck would be done at a certain time and it was done on time! Didn't take long at all. Under an hour! read more

Great customer service! Fast service also Highly recommend ! Love how they update you on your vehicle that's a plus + read more

Made appointment to fix a nail on my tire. They said the tire is not safe to fix because small wear from the inside. I bought these tires from them. 50K miles guarantee, while I only use them on 25K miles and they said can't fix the nail. Want to sell me tires. Will never buy from this store or any Discount Tires stores anymore. Went to a different brand name shop they fixed my tire for $10. This Discount Tires store is dis-honored. My friend said the same they did to him about unsafe tires bs. read more

Went in to get some new tires and was helped by the Assistant Manager. He gave multiple options for cost and performance/safety and found me the best deal possible, even price matching with a competitor! Was able to book an appointment while I was there and left within an hour which was pretty fast considering they had a lot of customers they were working with. Appreciated that the staff were all wearing their masks and everyone was friendly. read more

Where to start. DO NOT GO THERE. Terrible customer service from the store manager in Katy and corporate. On this day, I left my car for a general rotation. When returning, I walked out to my car with the technician to find severe damage to my car. When I went to speak with the store manager, he denied anything happened while the car was in their possession. He immediately went on the defense and didn't want to discuss any further. The jacks in the service bags are red and there was red paint all over the door. If you have ever been to a discount tire, almost everything there is red. I couldn't believe how unprofessional the manager acted and didn't want to resolve the issue. After realizing I wasn't going to leave, he filed a claim with the company. What a joke this became. After describing the situation to their insurance company and getting multiple estimates to fix the damage, they offered me a $500 check for being a loyal customer. I will NEVER buy tires from this company again and after this experience, none of my family and friends will be purchasing tires from them again. P!ss on them for handling the situation in this manner. I am not unreasonable and understand accidents happen but never would I think such a large reputable company would handle things this way. Signed-- several lost customers. read more

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Had to come in here to get a tire replaced from a screw I ran over. It was on the sidewall so they couldn't patch and had to replace the whole tire. Glad I got the warranty on them. Of course it always seems to take 127 hours here, but in their defence, they work their butts off in the heat. They were only about 30 minutes shy of their ready time. Guess that's not too horrible. I only have 3 stars because they need more employees. This would get people in and out much quicker. read more

Discount Tire - Tires Near Me - Katy, Texas

Got a free tire repair for my 2023 Chevy Silverado. I had a screw stuck in right rear tire. After hearing the sales pitch from the front counter about tire protection plan. I gave the man my keys. I was in and out of there in about 35 minutes. I expecting to pay when they pulled the truck up and gave me back my keys. The tech said free. Can't complain, when it's absolutely free. read more

Great service! I had an appointment but had something come up so called to see if I could come in early and were super accommodating. Kyle took great care of my and will be back for future needs. read more