I bought a set of tires from the Cimco Ranch location a couple of years ago then got a flat today. i didnt have the right tools to get the lug nuts off and the staff was happy to let me trouble shoot and lend me a few fittings AND a four way so I could get the spare on. Tanner especially was super accommodating even offering to leave the shop and come to my car's location to help although I declined. Tanner also helped me get a 2 new tires at an extremely affordable price so "I could be back on the road safe". just outstanding customer service. highly recommended. Thanks to Issac and Kenny as well for helping. great team there at Cinco Ranch!! read more

It's possible to phone ahead and make a reservation. This place is very popular/ good so I would recommend making a reservation and avoiding a long wait read more

Unbelievable, I previously left a negative review about "wait time" being excessive with a "booked time" on two separate occasions. I decided to give them one more chance. Today (Saturday) I bought 4 tires for my daughter's car. I called the customer service number and was given great service, they helped me select the tires I needed. They verified through their system that the tires were available. I paid for the tires, booked a time, dropped my vehicle off so waiting would t be an issue and truly expected no problems. Wrong!!!! The only update I got after dropping it off was a text that my vehicle was ready. I went to pick it up and was informed that their inventory was off and they only had three tires, so "I will have to come back Monday and they'll take care of the fourth one" then. Now I have to call the alignment place and reschedule the appointment I had set up with them for tomorrow (Sunday), I have to take time off from work to get the 4th tire put on and then try to get the alignment done during the week as well. I get that inventory can be off, but communication and customer care continue to be an issue here. I've really tried to be fair, and looked past previous issues....but come on Discount, I thought you could do better. read more

I'm extremely disappointed with my experience. I simply asked for help with air for my tire because I had a very important appointment to get to. I work in the healthcare field, and I was on my way to help someone who truly needed me. Instead of showing any understanding or willingness to assist, the employee told me he couldn't help and then let the remaining air out of my tire. That was completely unnecessary and unprofessional. The way I was treated has made me not want to return or spend my money there again. Customer service and basic human decency go a long way, and unfortunately, neither was shown today. read more

Needed rotation and balancing of tires purchase from Discount Tire Cinco Ranch, Katy location. Showed up at appointment and waited 1 hour before leaving, vehicle still not in the bay. Came back and left vehicle. Told vehicle was ready but TPMS wasn't reset, valve cap missing, and tire were not at recommended pressures 63,68,70,64. Wow, guess I'll have to buy tires elsewhere. read more

Had to take my car back because they didn't calibrate the sensors. Now, I've just discovered they never put the wheel lock back in my car... while I'm getting an alignment somewhere else. This place is not keeping up with the basics. Super disappointed with this lack of customer service. read more

This Discount Tire is my favorite location! I came in today to plug two tires. I had to replace one and got a super great discount. These guys were prompt, extremely nice, and definitely get all five stars across the board! I come here for all my tire needs. Thank you guys for awesome customer service. You are appreciated! read more

the manager is very rude for no reason. I pulled up to get help putting air in my tire and he directed me to the side of the building. obviously if I could self administer it myself I would've just gone to a gas station. very off putting and not welcoming or interested in helping women. read more

The guy's here are the best!! I had a terrific experience with them purchasing my tires. They helped me so much. I love that they check my tires and change flats. Always great job with a smile never try to rush sales, they give you what you want. read more

I am extremely disappointed with my recent experience at Discount Tire. What should have been a simple tire rotation and balance turned into three days of frustration and unnecessary repairs. After their service, I discovered that the lug nuts had been cross-threaded and the stud was severely over-torqued to the point that it became dislodged. This is basic mechanical work, and there is absolutely no excuse for that level of carelessness. Because of their poor workmanship, I had to spend three days correcting the damage caused during what should have been routine service. Even more frustrating was their refusal to acknowledge responsibility. There was no accountability, no ownership of the mistake, and no effort to make things right. That lack of integrity is just as concerning as the mechanical failure itself. This experience reflects poorly on the training and management of the staff. Customers trust service professionals to handle their vehicles properly and safely. Cross-threaded lug nuts and over-torqued studs are not minor oversights -- they are safety issues. I will not be returning and cannot recommend this location based on the workmanship, lack of accountability, and overall poor service experience. read more

Got a blown out tire, my warranty was honored. friendly and fast service with recommendations on how to save. read more

Discount Tire - Happened on Westpark all ok. - Tires Near Me - Katy, Texas

Simply the best.Their prices are fair,they are efficient and are happy to explain exactly what is needed to do.I will use them again.

They give great service any time i come in! The tire warranty also definitely comes in handy!

Beyond disappointed and frustrated. When I initially called for assistance, Bren was beyond helpful and accommodating. I got a flat tire on the way out of town about 40 minutes west of their store (the closest tire shop that I called that had my tire). He confirmed my tire was in stock and they had a van available for mobile roadside assistance. I paid in full for the tire, installation and roadside assistance. Shortly thereafter, the van driver, Ethan, called confirming he was on the way with my tire and he would be to me in 43 minutes. Exactly 10 minutes later, I get a call from discount that they could no longer could come to me because it was too far and I would need to be towed to them. I asked for further explanation but they couldn't give me any but they would refund me. Why I'm writing this is because as a young woman stuck alone on the side of the road, to have someone confirm and have paid for help then to have it taken away with little to no explanation in an extremely rude manner from the manager, Doug, is beyond disappointing and hope nothing like this happens to anyone's daughter, sister, mother, wife. Maybe don't promise assistance, assure a stranded crying girl that you're on the way AND request payment in full if you aren't 100% sure you're able to help someone. Shame on you. read more

Took twice as long as stated. Then come to find out nail did penetrate the inside of tire. Yet -0- response when questioned!!!!!!

I went there after work at 5:00pm and they treated me well! I had something on my left front tire. And I did the rotation of the tires. Ricardo was very polite, friendly. I had to wait a little, because there was a line. But it's okay, Ricardo was updating about my wait time. Great communication Ricardo:) thanks! I highly recommend this location. read more

Discount Tire - Tires Near Me - Katy, Texas

Great service and great staff. I made a reservation, though you still have to wait like walk-ins do as well. I guess it's a good idea to do so as I did not have to walk in as the attendant ran out as soon as I parked and knew exactly who I was, so it saves some time. Great warranties and very honoust good business. read more

I took my car in to get two new tires. Right After I went I found a dent on my car along with grease. It had not been there before and I found it later that day. When I went to back to talk to them about it they said that there is no way to prove it was their fault, and they did nothing to help me. They acknowledged that there was grease on the car and wiped it off, but said there's nothing to prove the dent was from them although the dent was not there before and the grease was directly over it. They handled it very unprofessionally and just dismissed me. After going here for years I will never again go back to this discount tire. read more

I have been using this same shop for more than 10 years. Great service. Buy tires here and they repair and balance for free all the time.

Definitely recommend the Cinco Ranch Discount tire for new tires and maintenance. Purchased new tires for my vehicle and Steven got me in and out expeditiously. I buy all my family vehicles' tires from discount tire because of the price and services. read more

Stopped by Discount Tire while in the area. My light had been on for about a week and to my frustration- another location that will remain unnamed did not come out to assist me. Rude right? I pulled up here and within 5 minutes, Erik was outside at my car eager to assist. I appreciated how customer focused he was, his humor, and helping me recalibrate the icons on the dashboard. I'll definitely return to this location for great service. read more

Excellent service from the moment I parked my car. The service Tech - Cody came out , greeted me and asked how he could be of service. At my request he searched the Internet for the price to replace 4 tires and compared to Discount Tire cost. It turns out I saved $40. The service worker took just 30 minutes or less to remove & install 4 tires & replace the windshield wipers. The guy was awesome. read more

Try practicing customer service Made an appt to drop my truck off after spending 1200 on tires a few months ago to get them rotated and the store was such a mess, after showing up on time, I waited for over 20 minutes trying to drop my truck off. Finally after being told 3 times they would be right with us and no one ever helped or cared I just left. Do yourself a favor and go somewhere else. read more

If you make an appointment the service is great, if you don't your wait will be pretty long. They were helpful in getting my tire repaired and have always been nice when driving thru to get my tires aired up. read more

I understand there will be an up-sale but come on. Went in for a tire rotation. Attempt 1: The guy says my tires look great but I need new windshield wiper blades which I just had replaced 2 months before. He said they are streaking. I pointed out there is a leaf under the wiper blade that caused the streak. Attempt 2: When I returned for my Tahoe I was told that 2 of the wheel caps broke off when they were being removed because they were old. He was happy to look up the cost to have them replaced. I said so you broke this and want me to pay to fix it which his reply was yes. I walked out irritated. Then this morning at 3:50AM I got a text to remind me of the appointment I already had. Seriously! Never going back to that location. read more

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Wow! I usually use a warehouse membership store that starts with a C for tires. Never again! At the recommendation of a neighbor I tried this Discount Tire. Amazing service. The salesperson was happy to look up the prices and quality of multiple tires so that I could make an informed decision. He also made recommendations based on the long mileage trips that I make vs city driving. Start to finish the job took 1 1/2 hrs. I was back on the road in no time and my new tires look great. As an added bonus, the business offers free rotation and balance. Nobody likes the surprise cost of new tires....but dare I say that Discount Tire made it painless. Thank you for making this undesirable task pleasant! read more

I've tried this for 2 weeks now. I've went to discount tire on December 7th and they damaged my wheel. They're dodging the responsibility to take care of my $750 wheel. When I went past week because I didn't hear anything from "Jose" the manager of the site. I went and I spoke with one of the service advisor and I saw he started check my car and take pictures A WEEK AFTER. They not only scratched my wheel. They lost my 76 dollars valve stem caps. THIS SERVICE ADVISOR told me to bought the valve stem caps and he will give me the refund. I ORDER THE CAPS IN FRONT OF HIM and he told he doesn't have cash. That he can give credit for my valve stem caps. It's been two weeks and my wheel is still damaged. They made paid for something i did not have to. And I don't receive a single email regarding my situation. I went to discount tire because I thought they were gonna have care on my 3k wheel set. One kid took care on 3 wheels and he did not did bad at all. The last kid had to pry the tire on to the wheel with a bar he scratched it. Why they don't wanna take responsibility of this. I gave them 2 weeks and I did not wanna to make this review. Please do not come to this discount tire. They're not honest people. read more

Discount Tire - My $750 wheel scratched with no valve stem caps. - Tires Near Me - Katy, Texas

If I could give a 0 star I would. They need to train their staff properly. Someone recommended any Discount Tire I went in to fix a nail in my tire and as I walked in the place was empty, no one available to talk to me and get me checked in. There were many people waiting for service. A rep walked in completely ignored me standing by the door and when I asked if I could speak with with him about my tire he said I would have to wait and he wasn't very nice either. I get waiting for service but waiting standing for a simple "hello" or to check in when no one else was waiting to check in is the worse customer service I've ever seen. Of course I walked away and came to Express Oil Change and Tire Engineers down on Mason by Red River Restaurant and they greeted me right away, even though they were busy, checked me in and then I waited happily for service, seated. Their price was very affordable and costumer service outstanding. read more

In buying Insurance, cars, and tires, low prices count. Discount Tire in Katy is my ONLY 'go-to' when replacing tires. I had an 8 AM Monday morning appointment so I got there at 7:40 fully expecting to stand in line till they opened at 8 AM. I waited in my car till the first guy began the line. "SWELL," I thought, "I'll stand there till 8 and then be ushered into the shop." Much to my surprise, newer manager Doug McCollum had his guys out on the sidewalk at 7:50 AM! I met Tyler (who was great on the phone!) who immediately directed me to bay #2. I was in and out by 08:05! Kudos to Doug and Tyler for a wonderful customer experience! VERY impressive management and customer service! read more

Bad service overall. I had an appointment but they took a good 45 minutes to get me in. They lost a wheel nut, improper balancing. I've had issues with this location before. I should not have gone back. I won't be back. read more

Broken Lugs (2008 Honda CR-V) - Daughter had a flat so I installed the spare, by hand...without power tools. Employees broke a lug trying to remove the spare tire. They called to inform her of the broken lug and to ask to move forward. They broke a second lug and referred her to Cinco Auto to repair at cost to my daughter!! Apparently, since she gave them permission to continue they are no longer at fault. Of course, they do not tell you this until after the 2 broken lug!!! Even if they did are they not the experts tire installers and broken lugs is part of the tire installing business!? read more

Awesome staff, was very helpful and patiently answered all my questions. Finished the job (balancing) sooner than the time they promised. Also, I had a misunderstanding about their tire warranty, which I provided in the feedback survey, and got a call back from the manager. I have usually never seen those survey results getting used anywhere. So, I was happy to see it didn't get unnoticed. They clarified the misunderstanding (which was my fault at the end of the day, I should have asked them directly but I didn't/couldn't as I was getting late to go back to work). Anyways, great store, I would highly recommend it. read more

They changed the 4 tire sensors and they did not work, they made me go 3 times because my screen did not read them, I went to GMC and there they gave me a report where it said that the sensors were old, I returned to discount tire and the employees did not know how to fix them, a manager was the one who could do it, the employees are not well trained, lousy service, I do not recommend this store that has employees with little availability and do not have the required knowledge. read more

This not the cheapest place to get tires however the service you receive is worth it. I called to get a quote on tires and I have always gotten my tires here but I felt is was a little to high so I shopped around. At other places I could have saved around $100 with a rebate but the service was TERRIBLE. I called about 5-6 places including my own dealership who was by far the worst and I was done. Not only is the staff friendly at this place but they don't try and manipulate you into other things or more expensive things. Being a girl and not knowing anything about cars this happens quite often. They give you a tracker while your car is being worked on and the time expectations are pretty accurate. I love this place and I'll probably never go anywhere else just because the excellent service! read more

Tracie gave us great service came in for new tires and to rotate our other cars wheels and my tire had a nail in it that I didn't even know about they patched it and took care of it for free. Also the only thing they tried to upsell was windshield wipers which the car actually needed. Recommend this location friendly people. read more

I don't write reviews but i had to for this experience. Outstanding customer service. Alex and Andrew went above and beyond what is asked. You can tell they know what they're doing and cater to every guest that walks into the establishment. As a manager myself, I was impressed with both of their customer service skills. I hope either one of them are in a leadership position because they are phenomenal! I came in for a simple wheel&tire purchase, i was extremely satisfied with the whole process. read more

This place is disgusting. My girlfriend broke down only about a quarter of a mile from this location with a flat tire. She sent a couple of people to see if they could get a loaner tool to get the tire changed. Discount tire couldn't be bothered to go out of their way to help a young female, stranded on the side of the road. What a bunch of Dickheads. AVOID THIS LOCATION read more

Fantastic service-every time! Stand by their warranty. Replaced my tire even though the damage was my fault. Fixed my tire which had a nail in it even though it was not their tire. Adjusted my warranty since my mileage was low to cover me longer. Just can't ask for better service. Today I was taken care of by Quentin Moore-professional, polite, helpful and has that "Texas Charm". read more

Their service is outstanding. Friendly, fast and professional! I'll never go anywhere else!

Brought my daughters Jeep in and Andrew helped me. Good service and he gave me several choices. Service was quick even though they were busy. I bought the Warranty with the tires as I've heard good things about it. Overall happy with my experience here at this location and will be back! read more

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