Great quick service for oil change. Always ready to serve and super friendly and attentiveread more

I have used this place for years! Best service! The regular Employees have been there for years!read more

Attentive and Super helpfu. Found the issue with my tire no problem and helped fast. Great service!!read more

It was a couple minutes until closing and the manager was such a humble and blessing person to help…read moreme get my tire repaired. I think it was nice to see the kids at this business to show them how it is to own a tire shop. May blessings to Terrance and the family. This family owned business brings great value to our community.

Everyone else wanted to charge me 300 to run a test on my engine. Happy Cars did it for free and…read morethen only charged me for the part and labour instead. Will definitely go back there​

They were very responsive on Yelp, and that responsiveness continued once I arrived for my oil…read morechange. I really appreciated the thorough diagnostic, with the issues clearly prioritized by severity. Even better, there was no heavy sales push--just straightforward information and recommendations. I'll definitely be going back.

Horrible service Dawson! You could have told us 3 cars in…read moreline for a state inspection that you "system went down". Seems you just got overwhelmed. Be better Dawson slow foot.

Appreciate the professional service from the two gentlemen god bless much appreciatedread more

Huge thanks to Brennan, Adrian, and Aiden at Take 5! The service for an oil change was fast,…read morefriendly, and super professional. We were in and out in no time with top-notch care. We'll definitely be back!

I went here on my lunch break hoping for a fast turn around to get back as I've been to other…read morelocations and never had a problem. Although I did have great service and kind team members, it took longer than expected! I think I was second in line but because I was behind a car that was getting multiple services, I was waiting a while. They did have two garages in which I thought I would be asked to move to the garage that was empty, but another car pulled up and they started servicing that car instead of me. Therefore I was still stuck waiting. I am usually patient but from my work, it took me 8 mins and if I'm waiting 30 and take 8 to get back and all have to consider time to the the job, that bothered me a little. This is nothing I feel would make me not recommend this place. Things happen. I'm very understanding and the team corrected the action pretty quickly. They offered a great coupon online and stacked coupons because I'm a ride share driver. This was very kind and considerate and I appreciated the effort. Of course I will come back. No harm was done and once I did finally get into the garage, my service was swift and quick. Thank you team for helping me out. Fingers crossed it was just a one time fluke!

First time guest.. The service & hospitality here was 10/10 Sebastian & Marcus were wonderful,…read morethey were professional polite informative got me in & out & took great care of me.& my needs. Will definitely be back!! Thank you guys for great overall experience

I had the worst experience at Take 5, Shop #554 on West Little York in Katy, Texas. I drove in and…read moreasked for the price of an oil change. I was told it would be $100, and they confirmed they would accept my $20 coupon, which would lower the price even more. I agreed--and they proceeded to drain the oil from my car. Only after draining the oil, they told me the price they gave was incorrect because the employee "was new and didn't know this shop's pricing." He said he had only been there for two days. I explained that lack of training is not the customer's responsibility, and I should not be charged more because of their internal mistake. The employees called their manager, and the manager told me he couldn't "give me free service." I told him I wasn't asking for anything free--I was only asking to pay the price I was initially quoted. At this point, my car had no oil, so I couldn't safely go to another shop. They essentially forced me into paying a higher price if I wanted the correct oil put back in my car. Unlike other places like Jiffy Lube that at least clean your windshield or offer small courtesy services, I did not receive anything of that sort here. They claimed they topped off other fluids, but I will get that verified at another location because I no longer trust this shop. I called Take 5's main customer service, and they told me to pay the shop for now and they would escalate my concern to the district director. I'm hoping the district director will review this and issue a refund.

It's hard to find a decent Auto shop in Cypress but I think Service Street is worth the review…read more Look no further folks! Prices are right and the customer service is second to none. They also didn't try to upsell me on something that didn't need to be fixed with my car either. Definitely going back for any future work/maintenance on all of my vehicles.

This is now a Rooster Ridge location. Never again. I just needed to have a broken plastic panel…read moreremoved from the underside of my car. I told them I'm about to trade this car in, don't want to repair it. Quoted me four figures for replacing all the under carriage plastic. I said no. They asked "how much are you willing to spend today?" Enough to remove the panel, sir. After they pulled my car out, a technician ran out to the parking lot and stopped me. They hadn't reattached the engine covers under the hood. This whole process took about three hours with an appointment. Car had a new problem after they messed with it. Never again.

I am posting this review here because there is no way to respond directly to the business's Google…read morereview responses. Unfortunately, after reading other reviews, I can say many of the concerns regarding professionalism seem to be accurate. I am disappointed because this experience was completely different from a previous visit we had at another location, which was excellent. I brought my vehicle in because I heard a scraping noise. Through my own observation, I noticed my emergency brake cable appeared to be hanging and making contact with the driver's side wheel. I made it clear that I am not a mechanic and that this was simply my assumption. My husband called ahead and explained the situation. We were told they could inspect anything visible to the eye at no charge. We thanked them and drove over. Initially everything was fine. We handed over the keys and waited. The employee who inspected the vehicle acknowledged the hanging brake cable but quickly shifted the conversation to a loose wheel hub assembly. He advised it was unsafe and quoted approximately $900 to repair it. I asked how long the repair would take because I am a psychotherapist with scheduled clients and also needed to coordinate childcare and school pickup. Instead of giving a timeframe, he repeatedly answered, "By the end of the business day," and seemed irritated when I asked for clarification. I also asked whether all repairs could be completed at once because I preferred not to make multiple trips. Instead of addressing my questions, the conversation repeatedly shifted toward financing options. The biggest issue throughout the interaction was communication. I repeatedly acknowledged his concerns about the wheel hub assembly and explained that I understood the risk. However, my immediate concern was the hanging brake cable and obtaining pricing for all recommended repairs so I could plan accordingly. Each time I asked about the brake cable or requested total pricing, the conversation returned to the wheel hub assembly. Eventually, my husband stepped in and attempted to bridge the communication gap by restating our questions. He explained that we wanted pricing for the brake cable, information on the O2 sensor, and a total estimate so we could decide how to proceed. Despite multiple attempts, the employee continued repeating the same information about the wheel hub assembly. At one point, my husband became so frustrated by the lack of direct answers that he began contacting our own mechanic while the employee continued repeating the same sales pitch. Even other employees appeared to notice the awkwardness of the interaction. After several requests, we were finally told the brake cable repair would be approximately $99 and that a diagnostic fee would be required before pricing the O2 sensor. We ultimately left because the interaction felt unnecessarily frustrating. The situation worsened afterward. When we returned home, our Cadillac mechanic noticed the wheel center cap from the wheel they inspected was missing. I called the store simply to ask whether they had found it. Before I could even finish my sentence, the same employee became defensive and repeatedly insisted they had not removed anything from the vehicle. The problem was that I never accused anyone of removing it. I was only asking if they could check around the shop because it had been present before we arrived. I also asked whether surveillance footage could be reviewed. Again, the response was dismissive and irritated. I attempted to provide constructive feedback regarding the interaction. I explained that while he clearly understood the vehicle, customers often need information presented differently and that active listening is just as important as explaining repairs. Rather than listening, he repeatedly interrupted me, talked over me, and eventually stated, "Ma'am, this is not a paid consult." He continued raising his voice, interrupting, and speaking over me while I was attempting to end the conversation. What stood out most was that his tone toward my husband was noticeably different than the tone he used with me throughout the interaction. Finally, I would like to address the business's response to another review. The claim that I stated I would have friends and family leave reviews across multiple locations is completely false. I never made that statement. My husband and I were both customers and each left our own reviews based on our experiences. My cousin independently left a review after witnessing the interaction and hearing the phone call. Suggesting there was some coordinated effort or campaign against multiple locations is simply inaccurate. I have no issue with the other employees. My concerns are specific to this individual. Constructive feedback is how businesses improve, and this employee would benefit greatly from improving his active listening, communication, and customer service skills. Stay blessed.

What started as a simple visit to have a loose brake cable addressed turned into one of the most…read morefrustrating customer service experiences I've had. After leaving the shop and deciding to have the work completed elsewhere, I called back to get some clarification regarding the inspection. Strangely, when I called from my phone, the call would not go through. However, when I called from my wife's phone moments later, someone answered immediately. If my number was blocked, that's incredibly unprofessional behavior from a business. This is a repair shop, not a high school. We originally came in for a brake inspection. The service advisor--not the mechanic--told us that the wheel hub assembly would need attention. That's fine, and I understood the recommendation. However, our immediate concern was simply getting the loose brake cable secured, and we planned to address the wheel hub assembly the following week. My wife clearly explained our situation: we have insurance coverage, we both work from home, and we would be paid on Monday, allowing us to take care of any additional repairs soon. Despite this, the advisor seemed far more focused on selling us on the wheel hub assembly repair than listening to our actual concerns. Every conversation felt like a sales pitch rather than an effort to address the issue we came in for. In the end, we left feeling unheard and pressured. Rather than continue dealing with that experience, we've decided to have our personal mechanic handle the repairs. Customer service and communication matter just as much as the repair itself, and unfortunately, this shop fell short in both areas.

First try after receiving a mail out coupon. Great service better than expected. Very fast…read moreturnaround once it was in the oil change Bay and only a short wait to get into the bay. They topped off the other fluids in addition to changing the oil check the tires and the battery. Very friendly and clean facility.

Ian the assistant manager was very nice and helpful and he was training all of his employees very…read morewell and they were quick and attentive to detail

PLEASE DO NOT PURCHASE. Horrible service. The business name is misleading and is listed 3 different…read moreways. The location itself was extremely unclean and not a place I would normally patronize. I was there only for emissions testing, yet they attempted to upsell additional services and inspected my air filters without my consent regardless of me telling them I was pressed for time. When I raised concerns, the staff became rude, loud, and condescending, despite me explaining that I needed the emissions test completed urgently and I made it clear THAT WAS MY ONLY FOCUS. The woman at the front counter named Julissa called me "crazy" while I had my AirPods in and and then followed me outside, telling me to "be safe driving" in a very nasty way after I stated I would be filing a complaint and made it clear I would never return. This lady literally followed me outside to my car harassing me. Afterwards, she filed a false police report, claiming I made a threat simply because she did not want me to report their poor service to Groupon. This behavior is unacceptable; misleading business practices, harassment, and making false accusations are not okay. I will be pursuing this matter further legally, especially after seeing they were suspended for vehicle inspection and are on a Disciplinary Action Report for Inspectors!

Good Service and done the work very easy for me with detailed information about the service cost…read moreand time duration. And handed over the car within the stipulated time.