I had the worst experience at Take 5, Shop #554 on West Little York in Katy, Texas. I drove in and asked for the price of an oil change. I was told it would be $100, and they confirmed they would accept my $20 coupon, which would lower the price even more. I agreed--and they proceeded to drain the oil from my car. Only after draining the oil, they told me the price they gave was incorrect because the employee "was new and didn't know this shop's pricing." He said he had only been there for two days. I explained that lack of training is not the customer's responsibility, and I should not be charged more because of their internal mistake. The employees called their manager, and the manager told me he couldn't "give me free service." I told him I wasn't asking for anything free--I was only asking to pay the price I was initially quoted. At this point, my car had no oil, so I couldn't safely go to another shop. They essentially forced me into paying a higher price if I wanted the correct oil put back in my car. Unlike other places like Jiffy Lube that at least clean your windshield or offer small courtesy services, I did not receive anything of that sort here. They claimed they topped off other fluids, but I will get that verified at another location because I no longer trust this shop. I called Take 5's main customer service, and they told me to pay the shop for now and they would escalate my concern to the district director. I'm hoping the district director will review this and issue a refund. read more

These people tried to charge me $132 for an oil change on my 2012 ford focus, went across the street to Walmart and they did it for $48 !

They left my oil cap loose, yes when I went back to the shop the manager tried to blame it on a month ago and said evidently cars start to leak. Not my car! This place has children doing oil changes and lubes and every time I go here , there a different manager and different people. This times it was a Rick Ross wanna be. Anyway they left my cap loose and that was the case for oils all over my garage floor . They never check they tires last times either. I went to the place I both them and had them do it. This is the 3 time I've had issues with this business and the last. The people are lazy and will destroy your car Don't TAKE YOUR CAR HERE!!!! read more

Kiyou was my technician and was friendly and professional. Excellent experience. Would recommend.

Come in for a oil change ask to check my cabin air filter is dirty because haven't drove car and checked changed my filter without telling me price start laughing at telling crew about my air filter and then charged me $50!!!!! For a new air filter which cost $10 online do not recommend coming here they will up charge you for shit you do not need read more

Had me wait 10min just for them to tell me they don't do inspections. They were not even nice about it they were rude.

Horrible. Don't come here. Technician Kenny is rude af. No customer service skills whatsoever. I forgot to apply my $15 coupon to my total so I came back 40 minutes later to see if they could apply it and he said no. He said "I never heard of somebody coming back for a coupon." Then he calls his manager and his manager tells him no. Then says I would have to go through corporate and it would take 4 to 6 weeks for me to get the $15 back. Take your money elsewhere. read more

I was in need of an oil change for my Mercedes. As soon as I woke up, I started reaching out to different places until I stumbled upon Take 5 Oil Change. I called, and they gave me a $15 off coupon FOR ANY OIL CHANGE. Fabian assisted me, going over all the services they provide and checking all the fluids in my car. I ended up getting my oil changed, and my air filter replaced as well. It was a delightful first experience and affordable. I highly recommend this place if you need an oil change and are in a hurry. read more

Take 5 Oil Change - This is the mechanics pouring the oil - Oil Change Stations Near Me - Katy, Texas

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i don't want to be that guy, but i'm being very genuine. i needed an oil change so i came in for one - a few days after i had a error pop up on my screen that said "oil pressure low - engine off" i came in and told them my issue, they said it's not them and it's probably due to a "faulty oil sensor" & my car is fine and it the error should go away itself after driving a bit more, i took their word as i trust them knowing better than i do - now my car has a check engine light and i'm too scared to drive it in fear of causing irreversible engine damage. would give 1 star but the service was actually pretty quick & decent, still not coming back though. read more

I want to start off by saying my visit was not fast, friendly, nor simple. I sent my fiance to get her oil changed thinking I could trust these guys. Boy was I wrong. She was haggled with about her coolant, filters, etc. She told her Svc Writer (KENNY) that I would take care of her other maintenance that's the vehicle needed. She was hit with the response "Then why is he not changing your oil?" He then told Carlos (HOOD) "You see this line man? People like her trying to ruin my numbers when I could be home eating dinner instead." Never letting her go to another take 5 again. She then asked if he could reset her oil change light like anyone who didn't know about cars would. He then said "You should look it up on YouTube or something" apparently he also said he was the manager and if he didn't know how to do it no one there does. Absolutely ridiculous! read more

This place was busy on Saturday morning, but they still were quick! Ethan & Melissa were very polite and SO friendly. This whole location had a great positive atmosphere. Coupons are available online AND they don't try to upcharge you. This was the third time that I was here, and I will definitely be coming back! Also, they provide a free bottle of water! read more

I stopped into the shop because I suspected I had an oil leak. Mr. Runako and Mr. Alonzo assured me they would take a look. Following their assessment, they told me I didn't have an oil leak but another minor mechanical issue, topped off all of my fluids, and ultimately calmed my fears! These young men were extremely respectful, knowledgeable, and professional. I must say you have a great team with these young men representing your company well! Thank you both so very much!!! read more

When you go there make sure you know what exactly you need to be done with your car. They will try to up sale everything from air filters to extra service that you do not need. I know exactly what my car need, so I didn't have an issues with it. They are really busy during my visit , the conversations are short to the point. The waiting area is clean and lots of chairs there for you to sit. Their price are not exactly the deepest in town, but not the most expensive either. My oil change was a bit long, and they do not use paper to cover your floor Matt, they also do not use plastic cover for your seat. But so far no issues with the oil change, and the price I paid was decent to the service I received. read more

Take 5 Oil Change - Oil Change Stations Near Me - Katy, Texas

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INCOMPETENT, OVER PRICED at $610 for basic brake repairs, and in my personal opinion, apparently UNETHICAL. I was in need of brake repairs in preparation for a vacation trip to West Virginia and Ohio. I brought my 2011 Honda Accord and the following was told to me 1) Rear Brake Rotors are cracked (I saw them and agree that this was true), 2) Brake Pads need to be replaced (also true), 3) Front Rotors are "thin" but will be OK. Replacement is "recommended" but not unsafe for my vacation travel. We had the work completed for $610 (which was discounted). Also, we had the oil replaced. They did not reset the oil indicator in our car, which still read at 30% oil life and they stuck the wrong milage sticker on the inside of my windshield. I'm quite certain that our 2011 Honda Accord did not have 200,000+ miles on it. More like 38,000. I had to drive back and ask them to reset the oil indicator and give me the appropriate sticker. They did so apologetically. My wife and I began our trip and began to notice that at higher speeds (50mph to 55mph) the rear end was making a noise and the rear end of the car was shaking. My wife and I were in a hurry and need to get to our location so we agreed to go easy on the brakes and then have them looked at by someone we know and trust at our destination. We did exactly that. The mechanic took about 5 minutes to look at the rear brakes and found that the rotors were installed incorrectly. He wrote up the job he did and said the following: "Left rear brake rotor improperly installed. Bolts were not lined up with correct bolt holes. Front rotors were clearly warped." Please note that the mechanic at Kwik Kar did not indicate that the front rotors were warped. He only indicated that they were "thin". The owner was there and heard this conversation at the time it took place. Our 2nd mechanic did repair the rear rotor by correctly installing it. He also replaced the front rotors. Again, the front rotor repair was recommended but I was also told that we would be OK on the trip if we didn't get them replaced. Obviously, that was incorrect. So, fast forward to today. I finally had time to go to the Kwik Kar on W Little York. I brought my receipts and upon a cursory examination, I was told by the manager/mechanic (who by the way did the repair in question) that the mechanic that did the 2nd repair (to correct the first) was simply wrong. He indicated that "there is no way that the rotors could be installed incorrectly." I went on to try to describe my experience and I was rudely interrupted several times with continued statements that he did not install the rotors wrong. He questioned the facts I was giving him and indicated that he did not accept my account of how the car was acting (rear end shaking, whole car shaking, etc.). So, in effect, although he did not say it directly, he was saying that I was lying about the way the car was handling following the repair. So, to recap: 1) Paid $610 to have rear rotors replaced, and all 4 brake pads replaced along with an oil change. I indicated that I was going on vacation and wanted the car to be safe. I was assured by the mechanic/manager that, although the front rotors were "thin" and should be replace next time, we would be safe for our trip. 2) Experienced brake related problems while on the highway going on vacation. 3) Had it looked at by a mechanic who almost immediately saw there was a problem with the install. 4) Had this incorrect installation fixed and front rotors replaced for 1/6 of the original cost. 5) Went back to Kwik Kar to explain the situation. 6) Was told that my account of the story was false and the write up of the second mechanic repair was false. Isn't that nice and professional of them? Oh yeah, the mechanic/manager also told me that if I wanted to "stay under warranty", that I would have needed to call Kwik Kar and have them tow my car 1500 miles back to have it looked at by them during my vacation. And the guy was rude on top of that. He told me that my request would be given to the owners and that, "I can tell you right now that they are going to reject this claim". So, yeah...horrible experience. Also, he told everyone that was in the room at the time that he wanted their phone numbers so that those in the room could be "witnesses" to our conversation presumably in the event of litigation. My intention was never to sue but to only request that they make the situation right. Based on my personal experience, I recommend that you do not use this Kwik Kar for any type of car maintenance or repair. read more

Take 5 Oil Change - Here is the write up of the 2nd mechanic who had to correct the problem caused by the mechanic at Kwik Kar at W Little York - Oil Change Stations Near Me - Katy, Texas

Time for an oil change! I've been to this location before but it's been probably over a year. I like how the lobby/waiting area was very neat and organized. The second thing I like us that try had LARGE coffee cups. Who does that? I'm sorry, but having to leave the house on a Saturday morning for car maintenance can become a not so bad task when certain amenities..! The guy that did my oil change was cool and helpful. I like how they make recommendations without being pushy. read more

Take 5 Oil Change - LARGE cups for coffee. Usually places like this have the small cups. - Oil Change Stations Near Me - Katy, Texas

My 2nd time using this location - first time oil change and this time for an inspection. No problems, fast service, friendly staff. No attempt to upsell me on stuff I don't want. Will definitely use them in the future. read more

Do not ever go to the Take 5 on Fry and West Little York. I went today 10/7/21 and they didn't have anything I needed for my car so I had to go with their most expensive and "closest " related product. They couldn't even change my air filter even thought they did my oil change. Nobody knew what they were doing. To top it all off, my car didn't start after the service. They couldn't tell me why my car wouldn't start and then tried to say it was because my lights were on the entire time of the service which is untrue since they asked me to turn them off and then confirmed they were off before starting. I was told to get my battery checked even though I replaced my battery 2 months ago. read more

DO NOT GO HERE!! They OVER charge and install things INCORRECTLY. We took our Honda there to get an oil change and new break pads before we left for a 2 week vacation. $610 later (and that was with a $60 discount... we ended up replacing all break pads and 2 back rotors. Half way on our drive the breaks began to shake when applied and clearly it should not have been doing that seeing that they replaced every thing and said all was good. Long story short had to go to another shop while on vacation and the mechanic there said they incorrectly installed the rotors not aligning the right bolts up. Really??? Basic mechanics people. And might I add it was the manager at Kwik Kar there that did the labor. My husband went back with proof on a write out from the other mechanic that it was installed improperly and basically called him (my husband) and the other shop owner a liar and that the shop owner wrote up the problem wrong. Nice. He's just trying to save his butt. Said the owner of Kwik Kar will call us.... Like that will happen. My husband wanted the labor charge refunded and we all know that, that will not happen either. We just loved spending our vacation fixing our car and paying more money. But I guess we're all big liars. DO NOT GO HERE!!! Beware. Also the other shop owner in another state said we got ripped off too. It should've only cost half of what we paid. Yep. read more

i've been here a few times and have had good experiences, but be careful, as with any car servicing you don't do yourself, they are salesmen who have to make a living too. the first time I went here I was very specific about the price I wanted which was their oil change special 24.99. I said I just wanted that and nothing else since I do the other things myself. but the other day I went in and I told them I wanted a specific oil grade, 5w20, and didn't mention their oil change special. the guy told me they only have it in pennzoil, and I agreed that's fine. in the end it was going to be 40$ vs their special 24.99 because I wanted to have 5w20, which I didn't object because I never mentioned I wanted the special and because I know the special was only for the generic oil. but a 15$ difference between a 'brand name oil' vs generic is off by a bit in my opinion. luckily I had a 5$ coupon from their website and the guy actually gave me a 7$ discount instead, very nice. my point still is be careful and be specific, make sure you know the price before and ask how much for each thing before it happens. Also I've been here for inspections and they always try to get you to get something, in my case new wiper blades. I just went through this last year and got new blades that were high quality. Maybe I'm mistaken but should high quality blades degrade in a car I don't drive that much (when it didn't rain much when I did drive) in just one year to the point where they won't pass my inspection even though they work fine with no scratching or issues? I call it blackmail. Either I get them changed somewhere else (takes a lot of time & effort and they know that) or I can quickly do it there for a pretty penny, to pass inspection. It's debatable but I'm pretty sure I'm getting screwed here. On the bright side it was very fast in spite of being fairly busy, 4 other people waiting when I got in, I was out in 15 mins, like other visits. Also just went again for another visit and every time they are on the phone their credit/debit terminals would not work. This brings me back to my days of first internet on dial-up, as funny as it sounds, it is actually quite sad. The guy in front of me had this happen and they tried to charge his card at least 10 times, I was waiting patiently behind him, and the second I walked out (30 min just be helped), the guy comes out and literally gets in my car to drive it into the shop to make sure i don't leave, wow quite ballsey! Luckily I went along with it, and of course the dude in the shop gets on the phone right as I'm about to be charged, and my card doesn't work until he gets off the phone a few mins later. In the 30 mins I waited for the other customer, the mechanic was on the phone the whole time, no wonder it didn't work. He got his wife to walk over from the nearby Walmart to try her card, right when the mechanic got off the phone I presume, and it worked because they were finishing up as I came back in. So yea not a conspiracy etc folks, just they literally have a dial up/one line connection for phone and cards. Archaic!! read more

Take 5 Oil Change - View looking into shop waiting for oil change. They are insane busy but still get it done in under 30min - Oil Change Stations Near Me - Katy, Texas

I was very very loyal to this location for almost 10 years..until today! I pull up and literally watch and wait for 15 minutes, 3 workers were just standing there talking not even trying to acknowledge me. I pulled off and now I'm sitting at Take 5 read more

Avoid this place when going in for state inspection. When you have absolutely nothing wrong with your vehicle they will try to find something even if it is a fabrication. Armand tried saying my tires were bad and that I had a brake light out. The guy is shady. The bulb wasn't even a brake light, it was a running light and it was not burned out! Came on just fine when turning on the headlights. I went down the road to a different sticker place and passed with flying colors! Avoid this shady place at all costs!!! Ripoff place! read more

Worst experience ever, went in for an oil change. The techs spilled oil on engine bay and serpentine belt slipped off. So, while in there possession vehicle became un drivable. They claimed they did nothing wrong and told me it's just a old part that broke. They called there district manager and I hear him on the phone say that's not our problem. I had the car towed to my mechanic who immediately asked if someone was working on the vehicle recently because he could not find any problems other than oil being spilled on the belt, I will never go to another take 5 in this solar system. read more

I was sitting there for 30 minutes and they were just standing outside smoking cigarettes and no one came to me. Why would you have a sign up that says stay inside your car if you don't go and see the customer that is waiting in the car as instructed? read more

I bring my 2 year old Mustang in for routine service. I have never had any problems with my car until Kwik Kar. After they finished maintenance my car went a half a mile before I completely lost acceleration. Pressing my gas pedal had no effect. They tried to tell me it is a common problem for new Mustangs. They said they didn't have anything to do with my problem it was just a Coincidence! They did look at it and did something. A week or so later it happened again. Again they said it was just a coincidence. Now I will have to pay someone else to fix it. read more

State inspection took over 30 minutes just to be told to buy new wipers since they left a streak. Went to Autozone to literally just have them clean the wipers and told that they are still good. Came back and it took another 30 minutes just to be told the computers are down. Waisted over an hr just to have to go to another location and get my inspection done in less then 10minutes. Never Come here again. read more

(A REAL CUSTOMER & REAL EXPERIENCE) I went to this location because of bad experiences at others. I was apprehensive at first because (1.) I am a woman and (2.) I know I needed a lot of work. With those two factors I thought I was going to get the run around and they would find everything possible to say what was wrong with my car. They proved me wrong because to my satisfaction they were very professional, courteous and knowledgeable about my car and service. I would definitely bring my car here again. KEEP UP THE GREAT WORK! read more

TERRIBLE experiences at this place. The first time I thought it might have been an off day since they were busy at the time, so I gave them another chance. Both times, they didn't even bother to check and fill up my windshield washer fluid, which was part of the service I paid for. I had to drive around to the back of the shop and have them fill it. Once is a mistake, twice consecutively sounds more like a pattern. Makes me wonder what else they don't bother to check even though I've paid for it... Both times, they also took literally twice as long as the wait time I was given. The worst part though, is that an employee told me my car needed a service done, and offered to do it for less than the shop's price if I would pay him cash on the side, using the shop's tools and supplies. Completely unethical people working here. I won't be back, and I don't advise anyone else to go here either! read more

Poor Employees/Technicians Been waiting 2 hours for an oil change, which I noticed 2-3 vehicles were serviced before me. I asked why, the technician stated "You here for state inspection...they came for oil change." R E A L L Y!!!!!!!!??? OMG!!! Beware, they do not pay attention to detail & use of profanity within the shop is horrible!!! read more

Don't go to this location! Lazy employees. Got there at 3:30 and they closed at 4:00. One car in each bay and nobody came out to talk to me. Just gave me the 'throat slash' symbol saying they were shutting it down for the day. Go to the location at Fry and Rustic Lake. There is a reason this one has 2.5 stars. read more

DO NOT GO TO THIS SHOP!!!! My wife took her car here. As always they upsale you like crazy. They said her car needed an engine flush and they did it. Never had any problems with the car ever. After the flush the car started smoking. Being so busy I couldn't take it back to them right away. Anyways, it cost me 6K to get a new engine because they damaged the PCV system. Reading the reviews I know going there and trying to get something back is pointless. Hope people read this and stay away from this place!!! read more

Do not use this Kwik Kar!! The folks who work there are unorganized and don't care about customer service. We dropped off our Civic for a diagnostic check due to the vehicle sporadically not starting properly. When we dropped it off they had 3 hours until closing time to run their diagnostics. I had to call them after 2.5 hours to check on the vehicle because they would be closing soon. The mechanic told me that it was either the alternator the battery, something in between or both. The mechanic told me that they needed to keep the car over night to let it "cool down" so they could run more diagnostic checks in the morning. The battery is brand new, replaced 1 month ago and the fact that they couldn't give me a definite on whether the alternator was in need of replacement tells me that they probably messed around for 2 hours and didn't really do anything to check out the car in any detail. We decided not to leave the car over night as we needed to be able to get to work. When we went to pick up the car, we were prepared to pay the $90 diagnostic fee but were handed the keys and told "no charge". I asked again, "no charge?" and the guy who handed me the keys said, "yep". While walking out to the car, the same guy ran out and said... "they need to see you in the office". When I asked why, he told me that they just needed to talk to me. I asked "is it no charge, or what?" The guy copped an attitude with me and I gave him one right back. As I was walking into the office, I heard the guy mumbling at me. I don't think that this is even remotely good customer service. Had he come out and apologized for the mistake (which he made) about mixing up the fact that we were not to be charged, I would have maybe given this place 2 stars. Being right around the corner from us, this place could have been our go-to place for automotive service for at least 2 years. Based on the way that they treated us today, disregarding the unsatisfactory work done and relying only on the customer service part, we will not be going back to this Kwik Kar and suggest that you don't either. If I could have given negative stars... I would have. read more

Great service, friendly, very professional - quick vehicle inspections - I always take my car here. read more

Take 5 Oil Change - Oil Change Stations Near Me - Katy, Texas

Do not trust your vehicle, to this place. Horrible service! I would give it no stars but their no option for that.

Just drove in at 6:01 and was told they were closed. The hours listed say they close at 7:00pm. There was a car in the shop, a person in the waiting room and all the lights were on. Perhaps they don't need business read more

Can't believe the utter lack of intelligence at this mechanic shop. Literally everyone was running around delegating tasks to each other and nothing was getting done. Really need to change the management around this shop to keep business coming back. read more

Amazing service! way cheaper than a dealership and fast! They really seem to care about the client and will do anything they can to help you out. I appreciate them very much...especially the manager Stephen Fisher. I recommend them all day every day! read more

Went here before for a state inspection and saw why the rating for this place is so low. One worker tried to get more money out of me by saying my transmission fluid is bad and I have to do a whole flush, but I knew it was perfectly fine. I went here again today for a state inspection because the place is literally couple minutes away, and was hoping that the new workers would be different. I was wrong! I overheard one worker telling another customer the same thing that his transmission fluid is bad. The guy working on my car came to me with my cabin air filter and told me it's really bad and they can replace it with a new one. Telling me a new air cabin air filter cost around $45, and that they have a deal if I get a flush ("because my transmission fluid is really black and burnt") and new air cabin filter. I told him I'll hold off on the transmission fluid, so he offers $25 for the new air cabin filter. I asked him can he do $20. He say no that's the lowest, so I say no thanks. Then of course he says he can do $20. When I came home and googled bad cabin air filter, I saw that my cabin air filter was NO WHERE near bad! (I should've looked it up before getting it :( I know I know) Thennnnn when I went to the register to pay, the other worker literally let me look for 3 seconds on the computer screen for the prices I'm paying. Luckily I spotted that he was trying to charge me more for the new cabin air filter than what the other worker told me. Do not go to this place. Only go if it is your really really very last option, and know that they will say this and that to get more money from you. read more

Good price / quick service / No BS, just honest work. Very appreciated in the times of tricky mechanics, its relieving that there is a good guy out there. Thank you Kwik Kar. read more

This was my first time here since moving to the area and I have to say they have awesome customer service. I needed an oil change but they noticed another serious issue that needed to be addressed. They were also nice enough to give me a discount since it was my first time and I'd only gone in for an oil change. I highly recommend them. read more

Everything was going fine, but the car was troublesome to start. I jumped it, and it ran. I'd recently found Kwik Kar was good, on my car--so I headed over. They checked the battery (fine), but later, the car wouldn't start--at all. They found the STARTER was bad, and only two years old! I'd bought it (2 yrs. back) at another company that is open, Sundays. I expected better. Anyhow, this Kwik Kar is open Sundays, too; so from now on I'm coming here--whether it's Sunday or Not. And I'm back on the road, again. read more