Love these guys, the whole process was painless and they're quick to respond and provide you with fast answers. The owner even came out to hand me a water and shake my hand. Honest work and good people....and my car is fixed! read more

If it were possible to give this place 10 stars, I would!! They repaired my car after an accident & were helpful/ patient the whole process. Not only did they fix the damaged caused by the "at fault driver" , they did extra stuff such as remove the yellowing from my headlights and repainted my hood adjacent to the damage so it all matched FOR FREE! No other big name or chain place would do that!!! Their professionalism is unmatched, if you take your vehicle to them I'm certain you will be happy with the end result! Side note, front desk/waiting area is super clean and very comfortable. (Yes, this a fully unsolicited and unpaid review! ) read more

Unique Collision @249 - Car - Body Shops Near Me - Tomball, Texas

I took my wife's vehicle to Unique Collision to fix several issues that Crash Champions caused. Unique Collision fixed all of the problems that the other shop had caused. The work was completed the same day and was done right the first time. Emily and Robert were both a pleasure to work with. I will use Unique Collision for all my future repair needs. read more

Receive receive great customer service I was fully informed and they had constant communication about my vehicle. Brought in my car for repair from a collision and it was ready in less than a week. Very happy with the outcome. read more

Even though we had a minor repair job, the fine folks at Unique treated it with care and attention and really went above and beyond to make sure we were happy with the results. Highly recommend this business. Special shout out to Odalis Tellez for the friendly service and great communication. read more

Towed my car to the shop for repair after the crash through the other driver's insurance, progressive. Unique collision took care of everything and repaired my car to its condition previous to the accident. They also wax and clean the whole car to make it looks new. Very good service and worry free experience. Every time I contacted them to ask for status or estimate, I felt welcome and got the answer I need. They repaired the car according to the dealer's standards. Highly Recommended. read more

Robert and the team there were first class to work with. Would definitely recommend then to anyone dealing with repairs after an accident! Superb read more

I had a scheduling issue the first time I tried to take my car to Unique Collision, but Robert (manager) could see that I was frustrated. He explained the situation calmly and sincerely, was very apologetic, and asked for a chance to make it right. I am so glad I stuck with Unique - they took care of my car and did the job quickly! Robert kept me informed of the progress and expected completion, so I was confident that I would get my car back quickly. Definitely recommend Unique!! read more

Amazing bodywork on my car. I appreciate how well the staff communicate with me through the whole process. read more

Unique Collision @249 - My camry back to normal - Body Shops Near Me - Tomball, Texas

I am not one to really write reviews but I had to write this one. I didn't have such a good experience from the beginning but once I dropped off my car it got better, the representative came out to look at my car and was told that they would call me the next day with estimate of the cost. So I got the call the next morning and the representative told me the cost and approximate date of when repairs will be done and they came through the exact day when I went to pickup my car the work they did was great my car looks like new. Thank you read more

Took my truck in to be repaired because it is where Liberty Mutual suggested. The staff and mechanics are very very knowledgeable and helpful. My repair was done quickly and professionally and I have no complaints whatsoever. My truck started making a weird humming noise and I thought it was some something to do with the repairs that they had done. Took the truck in and the manager and the mechanic that worked on my truck went for a test drive with me to hear the noise. They thought it might be the tire in the back of the truck that was making the noise they went out of their way to diagnose the problem of what was going on and we're very sweet to me. Turns out that it was my rear differential that was going out not only did they diagnose the problem they helped me not be broke down somewhere on the side of the road I will definitely come back here for any repairs I have even if I don't use my insurance. They just made a customer for life. read more

I live in Kingwood and I'm sure there are very good Auto Body Repair shops nearby, but I was referred to this location by my neighbor who works in the Automotive Insurance Industry. I'm so glad that I took his advice. Robert was so professional and kept me up to speed throughout the process. Even though it was the holidays, I was still surprised and pleased how quickly the work was done. The repair came out fantastic and really exceeded my expectations. I'm sure we can all agree that having to go to an Auto Body shop is usually due to a negative event happening, but this turned out into to be a positive experience and I highly recommend this company and Robert. Thank you so much! read more

This place is simply amazing! Not only in their work but also in their customer service! I have used this place on more than 1 occasion personally & professionally and they never disappoint! Robert is hands down the best when it comes to taking care of his customers! The repairs were so quick, even during the holidays & the work was perfect as always! My car looks better than it did when it went in due to them going to extra mile for things that didn't even pertain to the repair! I wouldn't go anywhere else!!! read more

I highly recommend coming here. Robert the GM went out of his way to ensure I had a great experience. He even went to bat for me when my insurance company was dragging their feet. The overall job was completed correctly and they even detailed the truck for me. Overall 5 star work and 5 star customer service read more

This is our second time using Collision 249,i can't stress how great they are. They make sure you are 110 perfect taken care of at all costs, not only do they deal with the insurance people so you don't have to. They go above and beyond to please the customer, when I picked up my vehicle it is like buying a brand new car, so clean! Rhena is so awesome! read more

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OMG!!!! Where do i begin?!!! The customer service is beyond AMAZING unlike anything i have ever experienced!!! Robert is so professional from the very beginning! He is truly in the right business and prides his self and his work on making sure he takes care of his customers!!! You have a customer for life!!! Stop thinking... THIS IS THE PLACE!!! God bless you Robert!!! read more

Robert and his team did an amazing job with my car! It was ready within three days of me dropping it off. They even cleaned my car and were super easy to work with. I was in and out when I dropped and picked up my car. Hopefully I don't need them again, but if I do, I will definitely be back! read more

I got my car repaired here under a insurance claim about 2-3 months ago and never got the chance to review them. This place was quick with repair time, responsive, and friendly. They were all very helpful and nice and updated me whenever they had any update. They even went as far as cleaning my car, adding a wax finish so it looked as new as the day I took it off the lot, AND painting over some chips I had around the car for car washes. Like I said, I never had the chance to write the review they deserve until now that I remembered to because my husband happened to get in a accident the other day and he'll be calling in and taking his car to this repair shop soon. Thank yall so much! read more

Outstanding customer service. Not hyperbole. Unique fixed my car about a year and a half ago after somebody hit it while it was parked. It was through Liberty Mutual, who warrants work done by their preferred vendors for life. About a year ago, I noticed paint peeling off the bumper they had replaced. And, the bumper was starting to separate from the car. I kept meaning to call Liberty to have Unique repair it again. Fast forward a year and I finally did it. I bring the car in and they take a look at it. Robert, the owner, explained that it was not poor workmanship because paint doesn't just come off in a straight line like that and bumpers don't fall off by themselves. Someone must have swiped me (again) in a parking lot. I started to kind of argue with him when I realized he was offering to fix it anyway. Why? Because he said that a customer who has a bad experience will tell 10 other people and he wants his customers to be happy. If that were not enough, they arranged to get me a rental car at their discounted rate. It was 3'in the afternoon and they started work right away. It was ready in the morning. Car looks great. All I had to pay for was the rental car. I didn't have to submit another claim to Liberty. Unique...just fixed it. With zero attitude; nothing but superior service with a smile. This is how you build customer relationships for life. I promised Robert that I would sing his praises on social media and here I am. Obviously, I think you should select Unique over any other company. read more

Excellent work as always. I bring all my cars here and recommend to everyone. If you want quality work at a fair price bring your car here, these people are to be trusted and are very friendly. Customer service is the most important thing for a business. read more

Great business. Robert is a manager that cares about the customer and makes sure they get the best service

Had a great experience here. Someone at the fishing show backed into my car at GRB. For sure, an accident. They tried to leave a note, but it ended up rain washing it away :(. I filed a claim with Liberty Mutual and they recommended this place. Since I don't have a warranty on my Suzuki (and they don't sell them in the US anymore), I felt it would be OK to let someone other than the dealership work on my vehicle. I knew parts would be hard to find for my car because it is rare. Who has ever heard of a Kizashi? I took it in for estimate and they took the car from me on the spot. About 1.5 weeks go by and they tell me it was done. I show up and take it home after a quick inspection. That night I had some issues with the lights and noticed the front of the car hood was sticking out a bit. I took it back to show the issues I had found, the light problem worked itself out, but the hood didn't seem right to me. The owner showed me the hood lines and how perfect everything was fitting. This is where premium customer service comes in. Instead of haggling me he admitted the car was rare and he was not 100% sure how it looked. He told me he was going to find another car like it and see what he could to find out if it really was an issue. A few days later i brought it back and he was unable to find one in the city to look at. I had brought some pictures to show him and he took the car and did some further investigation. A few days later the owner personally called me and apologized over and over for not catching it and how much he appreciated my understanding. I go to pick up the car, the owner meets me in the parking lot to show me to the car, and it was perfect. They found the issue and resolved it. Some people might have thought this to be a bad or frustrating experience, but I disagree. True customer service doesn't shine until you have a problem. I never once felt put down or shamed for not knowing anything about cars. They performed with professionalism and courtesy. read more

Hands down the best body shop I have ever been to. Robert and his crew were super helpful, communicative, respectful, friendly and soooo many more good things! If you need any work done on your vehicle, I can't recommend this place enough. read more

Gosh, I don't know where to start. I hate giving a review like this but my experience was simply terrible. Per their website, they said they welcome drive ups so that is what I did. Their first question was whether this was an insurance claim or not. As soon as they found out it wasn't, the manager came and told me their system was down and to come back. I came back later and a nice, well dressed man immediately saw me, asked again if it was an insurance claim and then asked me to scratch my name, email and phone number on a blank piece of paper. I was suspicious because who on earth doesn't at least have a form these days or at least some sort of process? He came out, took 3 or 4 pictures and said I would have an estimate in 10 minutes. I was there literally less than 2 minutes! It has been 2 days now and no word from them. I highly suspect it is because I was a self pay. The place is a 40 minute round trip drive so they simply wasted my time. read more

After a fender bender right along the body seam of my wife's Hyundai Elantra, the insurance company of the other driver, who was at fault, offered us a choice of body repair shops to do the estimate, and I randomly chose Unique Collision, which was near our zip code. The fuel door was part of the damage, so the concern was not only cosmetic, but possible deeper damage as well. After the estimate, the insurance company offered to pay for full repairs at Unique so we went with that. These types of collisions are often problematic due to the unibody design needing to be repaired and not just replaced (like, say, the simple replacement of a light, hood, bumper, trunk lid, etc.). When we got our car back, the seam line was as perfect as right off the showroom. When we opened the fuel door there wasn't a trace of damage and the door opened and closed without a hitch. Being as our car was six years old I expected a paint tone shift between the old paint job and the new one. Inferior body shops always give you that "What you gotta understand is your original paint color aged..." line, but Unique Collision, again, did a great job. The car looked as nice as straight off the dealer's showroom. Yet again, previous experience with family or friends and their experiences with collision repair prepared me for seeing the seams come out of alignment after a few days of driving. But it's been nearly a week and the car looks as beautiful as ever. At every step, Unique Collision exceeded my expectations. So all five stars and I'm recommending Unique Collision to everyone! read more

these liars put the same parts back on my sons toyota thinking i wouldnt notice!!! brought to manager that refused his name!!! and basically get cursed out read more

I was rear ended two weeks ago with some major damage to my car. The driver was with progressive and they recommended this place. I could not have been any happier with the service. From the minute I walked in - every single employee looked up and greeted me. To updates I received throughout the process. I just picked up my car today and it is beautiful- they did great work and btw my car has never been cleaner! Completely cleaned inside and out.. what a great extra!! Robert is wonderful and he has hired an amazing staff. I hope I never have to go back but would not hesitate to return. read more

Very friendly and helpful staff from the time we dropped off our car for repair. They have an excellent waiting area with TV and refreshments. The staff explained all the work, schedule, and helped with our rental car. When we picked up our car it was washed and vacuumed beside the fact the repairs we excellent. Hoping I never need their services again but if I do I will come here first. read more

Reyna and Robert are experts! From beginning to end, they did a fabulous job. Outstanding customer service, easy to work with. And, best of all my car looks amazing. Even looks brand new! They went out of their way to detail my car too! Love this place. read more

I had a great experience at this shop! The service was extraordinary, especially from Robert. He greeted me with a smile and explained everything in detail. The car was ready sooner than expected and they were great with coordinating with Enterprise down the street. I would definitely come back and recommend to others. Thank you Unique Collision. read more

First time I went here for hail damage they were great! Speedy repair time, car looked good as new, and excellent customer service. Second time I came here was after I was involved in a highway collision. customer service was still pretty good, not as great as the first time. It took them a lot longer to complete the repair, which was understandable considering it was a much more significant repair. What bothered me was that my car was not functioning the way it should have been. I know that after an accident your car is never the same, but I had issues unrelated to the crash that were affected. My windshield wipers now move faster when I press on the gas, rather than behaving to its pre-adjusted speeds on the knob. My fog lights no longer work (front end of car was not affected in accident) as well as my spark plugs were making a weird noise when I accelerated. My hi beams and low beams were plugged in incorrectly and my radio was reset. Most noticeably, one of my wheels, (higher-end black aftermarket wheels) which had gotten scrapped up in the crash was repainted with a cheap paint (plastidip?) that didn't match and was a matte while all the other wheels were not. It looked really janky and half-assed. This and a number of small issues were present after I got my car back. I addressed the owner on it (specifically the electrical issues) and he was adamant that his technician did not mess with the electrical wiring or touch the engine. He was noticeably less interested and more rude to me now that my car was out of his building. I had my friend (who is an experienced all-around technician) identify that my electrical wiring had be improperly reinstalled as well as the other stuff I had noticed. So frankly, the owner lied to me. These guys were great the first time around, but after the dishonesty and discourteousness I went through with the owner the second time, I will never go back to a place that I cannot trust. read more

I would highly recommend anyone that needs body work or paint go to this place. Reyna and Robert went above and beyond to get my car fixed. We dropped it off on Tuesday evening and we picked it back up on Thursday evening. They replaced my bumper, matched the paint up perfect. We asked them about a license plate bracket for the front of my car and Robert called Tomball Dodge for us and was going to go pick it up Thursday evening and bring it back to his shop and put it on for us. The 2018 Dodge Journey does not have a license plate bracket and it has to be screwed into the bumper. Robert told us that if Tomball Dodge doesn't put it on for us when we pick up the plates, to come see him and he would take care of it. These people are totally awesome. I will use them any time that I can. I only wish he also did regular type mechanic work instead of collision work. They also detailed my car before I picked it up. Superb business and great, friendly atmosphere. read more

I went to unique through the insurance company handling my claim. My experience was flawless. They were efficient and timely.

I went in recently for a repair estimate. After waiting at the empty counter, but seeing two people in the adjoining office, a girl came out and asked what I needed. After I told her, she returned to the adjoining office & spoke to the boss(?) who was on the phone this whole time. She returned & told me what he'd said, "We're short-handed today; come back tomorrow!" Like that was gonna happen! Stay away! read more