Failure to meet deadlines and provide timely updates, creating frustration from us as client. Disorganized. Poor attention to detail and lack of accountability. Unreliable. Lack of professionalism in handling client interactions. Neglectful in maintaining transparent and professional contact. If I could give, 0 stars, I would. Seems like no one knows how to properly communicate the deadline for getting a vehicle back to their client then complain & make remarks of how "your wife called like 10 times today" I called 3 haha. Kevin (estimator) did his best to relay information from Miguel (I believe mechanic manager?) Xochil (manager) was on leave and tried her best effort to ease my frustration of the constant push back, I asked to be updated, yet never was. Said car was needing a test drive, I asked for a picture of the odometer, received no response after we were in "constant" communication via text (I say this loosely as she wouldn't pick up my calls, but would text me while I was on hold). Paid our deductible after a month our vehicle was in the shop, get inside with incorrect tire pressure from 2 of the 4 tires. We go inside, they put air in, just for us to circle in their parking lot to notice there was a knocking sound. Go back in, yet again, for them to tell us "oh yeah xyz is also broken." Wouldn't that be something to bring to our attention before we pay money to get our truck back? Also as we requested a rental since we turned it back in (obviously) the white girl inside had an attitude. We shouldn't have to ask for updates, but again, when we ask, they're annoyed and give vague answers. Then the Hispanic lady wasn't any help either. Funny enough, the owner Kevin Williams, comes in at the perfect time after the verbal altercation and assisted it well; but when I was telling him what happened, the white lady says "that's not what I said but okay" funny she had a lot to say when confronted to her boss yet little to nothing when asked for an update. Overall, do not leave your vehicle here. Kevin in front, black man, Hispanic lady and white lady have a bad attitude, Miguel maintenance manager didn't communicate, Xochil didn't want to answer calls. read more

CARSTAR Champions - Body Shops Near Me - Houston, Texas

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Don't bring your car here. I waited almost a year for a replacement hood for my car and it still doesn't look right. Carstar didn't communicate wait times or updates. Carina is argumentative and Kevin the owner doesn't pay attention to work going in and out of his shop, apparently. Truly a miserable experience getting my car fixed. I wouldn't wish this type of service on my worst enemy. Do yourself a favor and take it anywhere else. They're a total joke of a repair shop. You can go to a circus to see clowns or come here, the choice is yours. There's no star in Carstar here, period. It's funny that Carstar is interested in helping resolve the issue with me and other dissatisfied customers after the fact! When they could've solved the problems sooner, instead of after the fact. Look at the other one star reviews for further proof if you don't believe me. Do yourself a favor and go anywhere else but here. read more

Dealt with PJ. She claimed my car needed teardown and they were too busy to look at it. Sometimes people are a victim in a collision and just want a decision made. The customer shouldn't have to come up there for an estimate to be written and teardown isn't needed when you can clearly see the panels separating. I'm so sorry you didn't get 4 hours of labor paid for totaling my car that was an obvious total. I'm So Sorry. This place is an ethical joke. Either they are lazy, incompetent or hurting for that gravy teardown labor they get every time. I'm just glad it's totaled so I can move on since I couldn't total it myself. What a joke. I'm low key hoping this place replies and tries to tell me how a shop works. That will go real well for them. Apologize, and don't be such a prick to people and just do your job. Nobody wants to be in a wreck. Nobody wants their car totaled. But for certain nobody wants to wait several days because you're trying to inflate your margins at the customers chronological expense. Especially over Christmas. Have a nice day. read more

CARSTAR Champions - Claimed they needed four hours teardown to verify the unibody and quarter had split. - Body Shops Near Me - Houston, Texas

Wont be returning. Their work isn't great, the owners and their family members who run the office no integrity, and the experience as a whole left a bad taste. Customer service lacks and following legal procedures doesn't seem to be a concern. They avoid your calls when they don't want to take accountability. You have to report them to your insurance company for addressing any issues you have. Very disappointed in the experience and the staff's processes. Ugh. read more

These folks do beautiful work. The office team is very responsive and I was pleased overall. Perfect ending to an unfortunate accident.

This place is the best. A family owned busy who actually cares about their customers. I dropped my car off there yesterday to get work done. I was waiting for Enterprise car rental to come pick me up, of course they took forever, so without me even having to ask the owners daughter gives me a ride over there. She even waited outside to make sure I got a car. The lobby was clean with snacks and drinks. Gary worked on my car and he was really cool. I appreciate how they kept me updated, and didn't speak to me as if I was a woman who know nothing of cars. My car was already go to go within 24 hours. Oh and they did a beautiful wash job on my car. This place is the best. read more

Don't write many reviews but really want everyone to know just how fantastic this place is. From start to finish I was treated like a valued customer. True "Old school" customer service. Seamless submission from them to my insurance company. Great communication throughout and car was ready on time. Even took car of contacting rental car company so I didn't have to return my car myself. Big shout out to Karina and woman sitting at desk off the lobby. (Sorry forgot her name). Smiles and helpfulness throughout. This place is sort of like...I'm glad to be in an accident!!. Just kidding of course, but I would definitely come back here if ever need them again. read more

My car went in for repair at CarStar - Champions - Schroder in Houston, TX. Upon pickup Xochill - the shops "estimator" and daughter of the shop manager was not very poilite and was cursing while doing a half thorough walk through of my vehicle. My car was returned with multiple parts in bad condition. I immediately returned my car to the shop after having it in my possession for 10 minutes. Why was my air intake sliced? Why was my radiator panel not bolted in correctly? Why was there no power steering fluid? When I got the car AGAIN my left headlight was loose and there was a grinding noise when I would go over 60 MPH. Instead of saying, "Oh bring it in and we'll check it out" Xochill's response was, "I had 3 people check out that car." and no resolution was offered. I personally called back and asked for a supervisor. I was directed to Kevin - The Manager - who really did try his best, but the shop is completely out of control. My vehicle was returned to me once again not put together properly. Kevin had the shop fix the problems and unfortunately yesterday my vehicle had to be towed due to my low coolant notification coming on. I had only had the car completely in my care for less than a week. When I arrived at the shop last night, NOT A SINGLE PERSON GREETED ME and when I came out of the bathroom Xochill and her sister - also employed there - were speaking negatively regarding how "customers" should act. Then the group went outside to see how the "repair" of my vehicle was going and I heard them speaking about me and my mother. I drove to work this morning with a rattling door panel and quite a bit of coolant missing AGAIN after this was all apparently looked at and "fixed". read more

I was quite stressed over a situation that could have affected the sale of our Class A motorhome this Saturday. Last Wednesday, after the promise of our coach to the new buyers, we had an unplanned "meeting" with a fence and it scratched up the mirror cover on our pristine coach. We ordered the replacement piece and - as luck would have it - UPS lost our package for a few days and we didn't receive it until this Tuesday. I rushed it over to CarStar Champions and told Donny my predicament. Donny came to our rescue. He promised he'd have the newly painted piece back to us by Friday, which was our deadline. It turns out he actually under-promised and over-delivered because I already have the newly painted piece in hand! It was a one day turnaround! The paint matches exactly and we're so relieved to have an additional day to get it installed before the sale of the coach. The service was awesome. I am a guaranteed repeat customer. Thank you CarStar - and thank you Donny! read more

Superior customer service. Walked in to change my rear light and they did it on the spot! Very Quick and efficient will definitely be coming back! Great affordable prices! read more

CARSTAR Champions - Body Shops Near Me - Houston, Texas

Highly professional staff and high quality work. The owner is hands on and on site, the way you would want it to be. Highly recommended. 5 star service read more

I am pretty disappointed because I selected this place partially on reviews and it was an approved State Farm shop. I will say they had my vehicle ready when promised.The good news stops there. They should have totaled my car because even the engine had to be replaced but apparently the cheap insurance company I have said fix. Then they purchased a used engine for my car and couldnt be bothered giving me the paperwork. Again didnt think I would want it??? Took off my oil sticker and said they changed the oil BUT my car does not say oil at 100% not just talking about light coming on. So not at all happy about this place and unless I have to use because they worked on my car, will find another place if needed. read more

I found Carstar during the pandemic someone backed into me . The level of service I received was top notch .And their customer service exceeded all my expectations. Everyone was so nice and friendly. And the work done on the vehicle is spectacular. I have had several visits with them on other issues and the prices can't be beat. They even buffed out some scratches for free. I can't tell you in times like these how important these things are ... They now have me and my family and friends as customers for Life. I will tell everyone about them,! read more

I stopped by for an estimate on Friday, 2/7. They said they'd email me the estimate in a couple hours. The next morning, still no email. I call. They can't find any record of me or my car being there, despite the fact that I filled out their clipboard paperwork and went out to look at my car with an employee. read more

Unprofessional and unreliable. I have had a bad experience with this shop. I took my car to them and they asked me to bring in after 3 weeks for body work. They told me that it will take 3-4 days to fix the car. I dropped the car on their designated date on a Monday. Their representative told me that it should be done by Friday. When I called in on Friday to check in on the car, oops....I was told that the work was not even started on the car and they will call me whenever.....this is so unprofessional and unreliable. I waited first for 3 weeks to get my car in and then another week - and no one there paid any attention to the car. I got my car back without any repairs. Never going to this shop again. read more

After getting hit in the back and dealing with the driver's horrible insurance I was ready for a wild ride. When I took my truck into Cilli's everyone was friendly and ready to give a helping hand. Maria helped me deal with the insurance company and all the paperwork. Kelvin found the part for my truck and guaranteed the work would be done quickly, so I wouldn't have to pay so much on a rental car. Before I knew it I received a call within two days. To my surprise my truck was spotless and cleaned inside and outside. Cilli's staff all worked hard as a team to meet a customers needs. I will definitely return to Cillis for my vehicles needs. Highly recommend this place. read more

Couldn't be more pleased. Everyone from the receptionists to the service personnel are super friendly and accommodating. Eric's work is artistry and the prices are the best around. read more

I can't say enough about these people. Quality service. Quality care. They are true to their word, which can be rare at times. I've been bringing my vehicles here for years, I now drive out here from inside the loop because I know I'll get quality service. They are prompt too. Whether spending hundreds/thousands on repairs or just getting an oil change, they treat you like you're the most important client they have. Bring your car here, hell I'll even guarantee you'll be satisfied. Also, refreshments in the waiting area. And they always offer to give me a ride. read more

Brought my car here. I think they are thorough. Did a very good job. Most of all.... they're not going to rip you off. The down side, you'll have to wait a while to get your car fix due to more customers and it is not a factory shop. I highly recommended this place! read more

I dropped my car off here for a full detail and let me tell you, they did such good job! I was one of those people who would be embarrassed when my friends asked to sit in my car because it was always messy. It got to a point where I was a bit disgusted with my car so I figured it was time to get it detailed. The price was very affordable in my opinion and they have definitely earned themselves a loyal customer! read more

Super customer service. Ready on time, as promised and beautiful work. Highly recommended.

Amazing customer service! Oscar and the team made this horrible experience as easy as possible for me. They constantly called me to keep me updated on every step. I gave the team a time window of when I needed my car and they stayed working late to make sure it got done! read more

These guys are awesome. I've been doing business with them for 15 years and trust them implicitly. The work they've done for me has always been done quickly and professionally. As an added bonus, the guys at Carstar/Cillis are very friendly. If your vehicle needs repair or maintenance, I HIGHLY recommend Cillis. read more

Great, honest service! I finally had a moment to take my car in to Cillis after my husband hit some debris on the freeway and the fog light housing on my front bumper got knocked in. We'd taken it to another body shop and they never sent us a quote (so annoying). Then we talked to the dealership and they wanted us to replace the whole bumper! Uh, no way! So we tried Cillis. 30minutes of waiting and my car was good as new! I would have paid $100-200 for the work as my only other option was to take it to the dealership and pay for a new bumper. I paid nothing near that. :) I will be back if I have any issues with my car or my husband's and am so thankful for people who don't take advantage of people - especially women! read more

Best car repair experience ever ! Took my truck over to Don and the guys after two different dealerships told me it would cost over 2k to fix it. It took a few days for Don to short out the problem. He called me with a quote of only 300.00 to fix my truck. I take my truck back to them for all of my oil changes and repairs. A+ service every time. read more

I got my car keyed and I called to see if I could have them buff it out. I spoke to Mike and from the beginning to end, he gave me EXCELLENT customer service. My car looks brand new! I am beyond happy and a very pleased customer. CARSTAR is trustworthy, fast, accommodating, and they deliver! I definitely recommend. read more

I've been going to Cillis for 5 years now. Every time I have gone, they have told me up front what the problem is, how much it will cost to fix it, and how long it will take. Not once have they deviated from what they've told me. For instance, this weekend I took my Camry in because the suspension was shot. Dropped it off at 4:30 p.m. Friday afternoon. They called me at 8:30 a.m. Saturday, told me what the fix was (new struts and shocks, front and back. About what I expected), gave me the quote, and had it done by 1 p.m. I shopped around a bit out of curiosity after the quote and couldn't find anyone in the area that was cheaper than they ended up being, even after they ended up realigning my wheels. The other major fix I had done was when my car flooded two years ago. We did all the seats and stuff on our own, but the OBD was shot. It's a part that's unique to make, model, year, and (I think) individual car. Getting one from the factory through a shop is expensive, and they quoted that amount. It's possible to find the initial part online for cheap (ish), but it has to be programmed (formatted?) for the particular car to work at all. We came back to them with that, and they said that if we brought them the part, they'd set it up and install it at just the installation fee, which is what they did. Summary: fantastic work, quick, good quotes, willing to work with you. Also, the friendliest mechanics I've ever gone to. read more

Cillis is not accredited by the Better Business Bureau and has two complaints that were recently closed against them for a reason. They scam customers in the Houston area, especially on 290, by towing cars to their facilities to "store." If you choose not to do your repairs at their facility, they will come up with about $2,000.00 in "administrative fees" and other storage fees that must be paid in order to release your car. If you do not pay, they have grounds to keep the car claiming that a work order with your name on it is a contract. Legally speaking it is not a contract, however most people do not have the time to take a business to trial, while their car is essentially held hostage. If you have the option to tow your car, and Cillis is mentioned, choose a different location if you have no desire to have it repaired at Cillis. read more

I had a really good experience. They made the process very quick and seamless, great customer service and they cleaned my car. They kept me updated, handled my rental car, drove me to the rental place and at the end, even provided me with touch up paint for the scratches. read more

Finally! An auto body shop that's up front and no BS. We worked with Jason through the entire process. Not once did he laugh at the fact my wife ran into a stop sign......in a parking lot. He did make sure we were priority and stayed in constant communication. As a bonus, our car was return detailed inside and out. Thank you for the quick repair. Thank you for making this painless. You have my future business. read more

A hidden gem collision shop that delivers top notch service. Large and clean shop, they can do it all here. I walked by to empty my car which had been totalled, and I saw several workers on a hot day, not even looking up as people walked by. Usually when I'm at a shop, there are lots of joking, slow moving dudes and semi angry attitudes. I really liked everything I saw, especially the cleanliness. The front office was organized, and the guys were knowledgeable and polite. Hopefully I won't have to come back here but I recommend Cillis. read more

So, I had my first "fender bender" in the parking lot of a Kroger and my back bumper came off. This was technically my first accident ever and I had to deal with the other person's insurance, Fred Loya, who I have come to learn are pretty horrible. I think I may have looked up collision places in the area on my phone and stumbled upon Cillis while looking for a different one. So I stopped there, told them what happened, and Jason Baxter explained how the whole process would go. He told me how to deal with Fred Loya Insurance and other details to get my car fixed. So I felt a little relieved afterwards. That was ONLY 1 incident. I swear about 2 weeks or less later, I was in another car accident while working and I thought it was JUST my luck! 2 accidents in ONE month! I was depressed and just in shock! However, I was so happy with the service at Cillis that I brought it back to them. THIS time there was more damage but I was dealing with a better insurance company, State Farm. Just like the time before, Jason took a look at my car and and got everything prepared for me once again including calling Hertz so I could get a rental while I waited for my car to be fixed. Cillis was very courteous during the whole process, including but not limited to paying for small parts out of their own pocket when they couldn't get in contact with the claim adjuster, and even dropping me off at Hertz to pick up my rental and waiting until they knew I was able to get the rental before leaving! These were my first 2 accidents I've had to personally deal with and I don't think I could have picked a better place. I am very pleased! Thank you to everyone at Cillis Car Care for taking care of me! I appreciate it very much! :) ~George Harris read more

Have used Cillis several times for minor to major repairs. Excellent work with superior customer service. Highly recommend. Kim J

After moving here in June I used "Yelp" to look for recommended auto repairs and found a several highly rated, Chillis being one. I tried all of them and stayed with Chillis. They have had the opportunity to do repairs not needed - and have not. Friendly and helpful, I will continue to use Chillis! read more

Been going to Cillis since it was on HWY 149 (now 249). Never been cheated that I know of. Don is a walking car encyclopedia. Prices are fair. But you get what you pay for so I would rather pay a little more and not have the hassle to return the car. As long as Don works there, I will use them. They stand by their work. read more

They repaired my car after it was in a wrecked. They went above and beyond repair - my lights were yellowed, so they buffed them clear, also my brakes squeaked so they took them off and realigned them so that they don't squeak anymore. Everyone says hello even if don't have anything to do with you; they have hospitality. read more

I'm only giving them one star because I couldn't go lower, worst place to ever get your car towed to, if you don't let them fix your car they will add on so many bogus charges just to get their money and don't get me started on the tow truck driver who had the audacity to give my name and number out to an attorney without my consent. I would never go back to these people nor would I recommend them to my worst enemy let alone someone I like read more

Not happy at all with my experience. My car was towed here in 11/9/16 and 41 days later my car was ready for pick up. Dirty inside and out. They left greasy parts on my leather seats and there was compound dust though out the entire vehicle. Arm rest, glove compartment you name it and it had dust. Not only did they not protect my seats during the repair there obviously was no quality inspection performed. Had to take it back 3 times to repair window, door handle and for them to detail the vehicle. And the Manager Chris was helpful until I told him I was not satisfied with the condition of my seats. "Well, the isn't new so...it's the best I am gonna do!". Worst experience with auto collision center. Haggling over $3 labor rate difference with insurance company, verifying supplement repairs, contesting adjuster multiple times...my time spent managing this process was more than their $43 hr labor rate. Would I recommend? I honestly don't know... read more

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All I can say is if you're looking for an honest and a fair mechanic look no further. My check engine light lit up and I brought it in to Cillis Car Care, they were able to look at it immediately. Turned out it was probably an emissions issue however the mechanic told me it wasn't too much of a problem, just something that would prevent me from passing an inspection. He also told me my gas cap was loose and he tighten it up and said that could be the reason as well. I drove it for a while and the check engine light was finally off. Even though these guys have yet to work on my car they have already showed me their honesty and professionalism. read more

With the exception of the paint, it was absolutely the worst experience I've ever had with any repair facility of any sort. I had to bring my vehicle back numerous times for numerous reasons and it's still not right! I've been waiting on Chris to get back to me for months about making my vehicle right again but he has failed to do so. In fact the last time we spoke he was very rude and acted as if I have no reason to be concerned, he is very wrong!! They were paid over $16000 by Geico to repair my vehicle. I totally regret allowing these people to get anywhere near my vehicle. You've been warned, stay away!!! read more