Very frustrated. I used to love this place but the past 4-5 times ive received items that were…read moredamaged, broken or missing peices. It is a pain to drive from Surprise to return. All items that were damaged, missing prices etc were marked NEW undamaged and 5 stars. Im about done.

When shopping online and picking up from this location, plan accordingly or just plan for…read moretraffic!!! A lot of the traffic for pickup or return can go all the way back to Buckeye Road. Definitely try to avoid Fridays as my last 2 trips were extremely long lines of car. Despite the traffic, when you do get in the lot and park, the staff is always friendly and they work really hard to get your items to you quickly. I have yet to have any issues with picking up or returning. Nellis return process is also easy so if you get something and need to return, it's no issue to do online. Just time it when you're picking something else up, or do like me and a few others, group pickup... just provide their phone and names or have them add your name to the order.

I have participated in auctions for many years. I feel that the Ritchie Bros auctioneer overlooked…read moremy $5,000 bid upon reopening lot bidding and forced me to accept the open lot bid of $9,000. In my opinion, their online bidding system has serious problems. I reported them to the Consumer Protection & Advocacy Section of the Office of the Arizona Attorney General through their online complaint process.

Poorly ran operation. I would highly recommend you go elsewhere with your money, but from a…read morereputable dealer. They are clueless...

On August 9th, I purchased a work vehicle lot #44 in which the video and the information stated was…read morethat it had zero mechanical problems what so ever. The vehicle was purchased at a high price meaning the value of the vehicle seemed good to me. In order to receive the vehicle, they obligated me sign a wavier indicating I refused to make them responsible if car had any issues after taking it. The new vehicle that I had just bought over 12K didn't even make it to 120 miles. At only 20 miles it broke down on me right after leaving. I had to call a tow truck, pay out of pocket, and still WSM doesn't want to help me with this situation. They are scammers. Do not recommend.

We just bought a F150 from this auction. I must say that buying from an auction was a new…read moreexperience for us. It was different than dealing with sale people at the dealer. We found what we, won the bid and the staff was great when we picked it up last week.

I've purchased several items from this auction house, staff is friendly and I've gotten some really…read moregood stuff!!

Bruce and his team did a whole-house online auction for all the items--large and small--in our…read moretownhouse. They responded quickly, did their work efficiently, conducted a successful auction, had all the items removed and even swept out the garage. The auction proceeds were in line with their estimates. We couldn't be happier with their service and professionalism. Excellent job!

I really love the inventory at Nellis Auction and the overall process! They have everything you can…read morethink of to buy in a retail shop. The bidding system is easy to use, and scheduling pickup appointments is very convenient. The prices are often a great value compared to retail, which keeps me coming back. That said, some of items don't always work but the return process is straightforward. the workers can be a bit rude at times, which takes away from the experience. Overall though, the selection, pricing, and efficiency outweigh that downside.

I buy a lot of great things for low prices at Nellis auctions. I send my clients to Nellis when…read moreneeding house hold items for less and things for their children like new car seats, walkers, baby things. Be sure everything is there before you leave because sometimes not everything is as posted. They give no problems in returns because of this. I have bought a chair for $1 and a brand new vacuum for $5. I was able to buy things that I needed for a fraction of the price. I recommend Nellis all the time.

Sierra Auction is a big auction house locally in Tucson & Phoenix …read more They auction weekly cars & trucks ,merchandise , recreational boats , motorcycles ,rv 's and more in an online auction . I've always been intrigued watching the cars & trucks auctioned . The sellers can be government & municipal vehicles , charity donations , government police seizures . Some vehicles have reserve prices that must be met to seller said vehicle. You must pay taxes & fees based on sales price & other added fees that add up but probably similar but different from a dealership . You must register & put a deposit to bid . If you fail to perform on a winning bid your charged 14% of your winning bid . Fridays score the Saturday auctions you may view & start the card only . That said there's some good deals & " duds " both if guess . They also auction miscellaneous items ,store returns & more. There is a big helpful staff that has been most helpful in my recent first time buyer experience . Sold ! Sold! Sold ! Located north of prince rd just east of I -10 freeway in an old industrial area .

Sierra Auction bas transformed itself...Brian ,Scotty,Mark have organized the auction to function…read morein a streamline fashion...Tightly organized with Great workers like Sandra ,Paula,Jasmine...Items are inventoried in a professional manner...and staged for the public like no other auction house in Arizona....I highly recommend buying and selling items here...I have been involved for over 10 years and plan on many more....

Very professional group! Quick checkout…read more Great estate sale. Definitely can tell that they have been doing business for 30+ years.

As I knew he would do eventually because he does it with almost every one-star review (there are so…read moremany of them!), Bo Patrick came along and whined that he had somehow been mistreated by clients deeply unhappy with his service. Our contract with Fidelity stated that the sale would include artwork. It did not specify oil paintings. We did ask Fidelity to auction artwork, and all the artwork we wanted to offer for sale was photographed weeks ahead of the auction by Fidelity's employees or agents. To be clear: WE DID NOT ALLOW FIDELITY TO PHOTOGRAPH FOR THE AUCTION ANY ORIGINAL OIL PAINTINGS OR ADVERTISE THEM FOR SALE ON THEIR WEBSITE. In his reply to my original review, Bo claims that "The day before the auction [my family] removed $20,000 in artwork and now you are upset because we charged you a commission to do that but that's exactly what the contract allows us to do." First of all, it's quite a shock to read that we owned artwork worth $20,000, because that's not what Bo told us at the time. He gave us a much more modest assessment of the paintings' value. Second, regardless of the worth of the paintings, that is not what happened. I don't know if Bo's memory is so poor that he cannot recall the events of his sale with us, if he is so lazy that he did not bother to check the facts, or if he is sufficiently deficient in honesty that he doesn't care about the facts. But his account is wrong. Bo knew that the oil paintings would not be for sale. We had a Zoom meeting with him and Kelsee more than three weeks before the auction in which he tried to persuade us to let Fidelity sell the oil paintings and our father's home; thank God we never seriously entertained the idea of letting him sell the house. But we told him immediately after the Zoom meeting that we had decided against selling the oil paintings. When Bo originally talked to us about the paintings, he wanted to have an online auction, so that people all over the world could bid on them. But that never happened, because we told them weeks ahead of time that the oil paintings would not be included. Again, to be clear: WE DID NOT ALLOW FIDELITY TO PHOTOGRAPH FOR THE AUCTION ANY ORIGINAL OIL PAINTINGS OR ADVERTISE THEM FOR SALE ON THEIR WEBSITE. You cannot believe anything Bo says. He whines that he "had buyers from all around Arizona and other states drive-in for those paintings.... When they arrived, they were very upset with us as an Auction firm.... You affected our reputation that day big time." But if Bo had people traveling from out of state to bid on items we told Bo were not for sale and did not let Fidelity photograph or advertise for the auction, well, that sounds very suspect to me. It is by no means our fault if Bo advertised for sale things he knew would NOT be for sale. We did not affect his reputation--HE did. If people were upset with him that day, it is entirely his fault. Bo won in our lawsuit against Fidelity not because the contract let him charge a commission (the judge agreed that it was a very badly written contract and did not redound to Bo's favor) but because, as I stated before, at the hearing, the judge allowed one and only one witness to speak: Bo's partner Kelsee Wirtjes. Please read my original review to see what happened next. In the time since I posted my original review, Fidelity has received two more five-star reviews, but three more one-star reviews. Their previously poor rating is even worse now--and it's entirely their own fault. The crucial point remains the one with which I concluded my original review: Why would you hire an estate sale company who is so disliked by most people who have hired it? Learn from our mistakes. Stay away from Bo Patrick. Don't believe his unctuous denials. However much he tries to shift the blame for his bad reviews to the people foolish enough to hire him, the fact nonetheless remains that most people who hire him to run an estate sale are extremely unhappy with his services.

Sold all my pieces and received fair prices. Easy to deal with the brothers and there was no stress…read morein trusting them.

Absolutely a five=start auction house! I have been buying and selling through auction houses quite…read moreactively for over 20 years. There are several top-notch auction houses in the Phoenix metro area - and Ace of Estates is right there in the top tier. The staff is friendly - that's nice. The staff is honest - that's important. As a buyer I depend on the auction house to give me an honest appraisal of the condition of an item as I do not live in the metro-area and seldom have a chance to preview in person. I understand the need for the auction houses to give caveats, but coming from Ace of Estates, the descriptions have always been accurate. The photography is excellent, showing me the important details. The staff is very knowledgeable and always quick to respond to any questions I have. This top-tier auction house has become an excellent source of high-quality inventory for me. THANKS!!

Bunch of junk . Only cars worth buying are green light just so you can return them cause most cars…read morehave transmission or engine failure.

I never even bought from these people but I'm telling you now they called me by accident never once…read moreever calling them and SHANNON the girl who picked up was the worst person I've ever encountered speaking with on the phone. Just from a 5 min call these people are untrustworthy .. I called the number they had listed to make dure the number they called from was from the company and it is. I linked a photo of them calling me.. and Shannon girl check yo mfself.