AWESOME ! Alyanna's expertise and helpfulness made my battery replacement experience seamless;…read moreshe's a great example of women excelling in their field.

Jesus Hernadez and the entire staff on this store are the most unethical and unhelpful employees I…read morehave met. We purchase an alternator with lifetime warranty that went out after 3 months, we took it back and they try to denied the change several times. They said it was not on the system. Luckily We had a picture of the receipt where it showed the stored number and credit card number. Jesus still try to pretend it was not possible to exchange it because it was not on his system and would not admit that it was him or his staff that did the mistake of not entering the correct information on there system or they simply wanted to steal from us and force us to buy a second alternator. Can you believe that, we had a picture of the receipt and a charge on our credit card and they wanted to robbed us. Jesus the store manager even had the audacity to tell my wife that he was going to lunch in two minutes as I was on my way to the store because he was refusing to help her. Horrible customer service at its core. It was only when I told him that I will reach out to corporate, his superiors and review his service on all the platforms available that he magically was able to exchange the warranty and found the transaction on the system. So if you want horrible service and want your money at risk, this is the store to shop at. Take a picture of your receipt because they will make you buy the part again to stay on business with your money.

Friendly Staff…read more Sometimes I feel a little intimidated when I enter an auto parts store mainly because at times I don't know exactly what I need. However, the staff at Napa Van's Auto Parts are super friendly, informative and willing to go above and beyond to help you get the exact parts that you're looking for. It's nice to stop in at a store where the staff is friendly knowledgeable and willing to help and explain, when you're not exactly sure on what you need

Rude and lack of solid customer service. . . teach your employees how to talk to be inviting. First…read moreand last time working with napa... wish i could give zero

Absolutely amazing experience with Manny and Monique this morning! I called ahead to see if they…read morecould help me replace a turn signal bulb. I didn't have the right tool to get the housing off. Monique was amazing on the phone and was even more so in person. Manny was extremely friendly and willing to help right away. Luckily it was 7:30 in the morning so it was really light. Manny remove the housing for me and replace the bulb and while it might seem like a small thing, it means a lot. The last thing you wanna do is drive around on the road without a turn signal. I wish the best to them both. I understand Manny's been with the company for a very long time and Monique is a manager as well. They are both shining examples of what Customer Service should be!

Went in to buy a headlight. Matt at the store installed it for me!! Can't ask for better service…read morethan that!!

Extremely friendly and helpful staff, super clean, and well stocked with realistic prices. I'll…read moredefinitely be sending family and friends here.

From the owner: HR USA Truck Parts is a leading supplier of high-quality truck parts and accessories in Tolleson,…read moreArizona. With a commitment to excellence and a wide range of products, we cater to the needs of commercial truck owners, fleet managers, and trucking companies. Our extensive inventory includes top-notch engine components, suspension systems, brakes, electrical parts, and more, sourced from reputable manufacturers.

I went to go buy some headlights for the semi truck and the sales person -Jarod A- was rude and not…read morewilling to explain and it was unwelcoming and unpleasant

I took my 42' Class A motorhome In for annual service and…read moreto have a fairly minor repair to the engine cooling. In my last visit I had to have the radiator rebuilt, as the service salesman reported to me that it was totally clogged. That repair took several weeks to be completed which the service salesman blamed on the 3rd party radiator shop. My share of the financial blame came out to $5745.81! This visit was to have a troublesome leak at the radiator cap which I felt was part of the previous work that surfaced during our summer trip. The service salesman's stand- in called me the next day advising that the work was completed. We drove to the shop to pick up the coach, paid our bill, and headed for home with my wife following behind the coach in our (toad) Jeep. Within 10 miles my wife noticed that the coach was leaking coolant. When I got home, I sent an email to the service salesman about the problem, and he quickly responded, asking me to survey the situation, and they would take care of it. I researched the symptoms on the web, consulted with the coach builders engineers, and did my own assessment, having had a lifetime of experience with mechanical issues, plus a very successful career in Hi-tech. (I'm retired and 72 y. O. I reported back to the service salesman that I had found that the replacement radiator cap installed by the Velocity technician was missing the upper gasket. He had asked me to do an assessment and go let him know. I double checked my sources and confirmed that this was THE problem. We drove down to velocity and I visited with the service salesman in his office. I told him what I had found, and he responded that my assessment was wrong. We discussed my offerings, which he denied. He agreed to to adjust the cost of the cap, $46.25 (vs the $12.00 for the correct one with both gaskets that I purchased on the way to Velocity because I knew they were hard to find) but didn't adjust the labor charge of $194.00. To change the radiator cap. He told me the labor charge was because the technician had to replace the missing overflow hose. I responded that the hose was in place prior, and was still there because it was filthy. We ended our meeting at this point. Please do not trust or use this provider unless you no other choice, and be aware that you will be overcharged !

I've been a customer since 2009 they have always out did their promises. Ask for Kiwi and him Rob…read moresent you!

I went in for an oil change on my 2007 Lexus LS460. (134,000 miles)…read more I had an appointment and it took 5+ hours to get the service completed. Julian told me I couldn't get a Lyft ride because I had my service dog with me. They give you a number to text the service advisor, however, he never responded. I went to the desk and inquired about my car and was told it was in queue. Behind several others. Julian told me when I set the appointment it would take 2 hours. They listed my car as a 6 cylinder when it is an 8 cylinder. They listed 8 quarts of oil when the car takes 9.1 quarts. My mistake. I normally use Mobile 1 full synthetic high mileage and always do normal maintenance. They supposedly topped off all fluids but the coolant needed topped off. When I asked what the high low temp tolerance was on the coolant they told me it needed changed. (It was changed in the last 2 years) They also told me there is no such tool to test that. It is commonly called an antifreeze/coolant tester (hydrometer or antifreeze refractometer) Every repair shop has one. They also told me I needed my brake fluid changed even though that was done 2 years ago when the coolant was done. I was told my transmission was leaking. There has never been an oil stain on my garage floor or my driveway. I did have it checked by 2 other shops and both told me, and showed me it was fine. They said I need a fuel induction service performed. Not on a 2007 Lexus LS 460. That isn't how it works. The V8 has a port injection not a direct injection. There is no issue with starting, idling, take off hesitation or fuel economy. The most needed would be an additive. I only use premium gas so the valves are continuously washed and cleaned when driving. They lost my key fob and missed that I needed a drivers side windshield wiper. I could go into more items but suffice it to say I will never use them again and if you are a woman, beware. They will treat you like an idiot.

Quality service and parts. I highly recommend them for knowing what parts you need and selling them.read more

Worst customer service ever employees walking around ignoring customers fetching parts completely…read moreoblivious or concerned to take care of the customer if you have a better place I would tell you stay away from this place

The cap snapped off the windshield washer fluid reservoir in my car due to the freezing temps. We…read moreneeded another one and went to O'Reilly to get help. The staff were super helpful, but they did not have one in stock that fit. We ended up having to go to the dealer to get it, but we still felt like they did their best to help!

Had my battery checked by Andrew and the battery test had failed. I purchased a battery and Andrew…read morewas very helpful in removing the old battery and installing the new one. Thank you for your excellent customer service!

This Auto zone has a very friendly customer environment but I have two significant issues…read more 1. Every time I have ordered parts that they don't have in stock they do not get them when they say they will. Saturday I ordered a brake caliper and it was to be in at 2:15. When we tried to pick it up on Sunday afternoon it still hadn't arrived and we had to go to a different store to get it. 2. The last 2 times I've been in the store there has been a long line and only one person working the counter. Everyone else was either on the floor re-stocking or wandering aimlessly around back. They need to focus more on moving customers out the door quicker.

I would absolutely recommend this location, I was on my way to Scottsdale when I got an alert that…read moreI had to add a quarter of oil to my Vehicle. I called into the location because being a woman who's never worked on cars or knows anything about them. I had to ask if they can help. As soon as I got there, John helped me out with getting the right type of oil by coming out to look at the vehicle. Then he even went above and beyond, and popped up the hood and put the quarter of oil in my car. I was so nervous and terrified because I had no idea what to do. And my husband was working at the time, plus I had my two baby girls in the car with me and had no clue what would happen if I drove all the way to Scottsdale without getting this done. It took no more than 10 minutes and the alert came off of my car right away. And I was good to go. Thank you so much John from AutoZone. You are a lifesaver by going above and beyond for a Mommy of three who desperately needed help.

Super great customer service! Was in today and it was so nice to speak to a adult that was willing…read moreto problem solve a issue. He wasn't focused on selling me on something I don't need. Thank you again.

Horrible manager cussed me out! Went in to get new batteries for my mobility chair they were unable…read moreto get the batteries put in because they only had one waited a week for the second battery to come in, at this point i don't want anything to do with this company they said come get your chair after they got rid of my cores now my chair dont work and was told that if i dont pick it up (mind you its over 400 pounds i cant walk how am i supposed to move it) THEY WILL RECYCLE IT AWAY. How cruel and heartless. They cored my original cores before the sale was even completed disabling my mobility chair. Manger could care less hung up on me and refused to pick up the phone when i tried calling back. To me that sounds like thievery.