Jesus Hernadez and the entire staff on this store are the most unethical and unhelpful employees I…read morehave met. We purchase an alternator with lifetime warranty that went out after 3 months, we took it back and they try to denied the change several times. They said it was not on the system. Luckily We had a picture of the receipt where it showed the stored number and credit card number. Jesus still try to pretend it was not possible to exchange it because it was not on his system and would not admit that it was him or his staff that did the mistake of not entering the correct information on there system or they simply wanted to steal from us and force us to buy a second alternator. Can you believe that, we had a picture of the receipt and a charge on our credit card and they wanted to robbed us. Jesus the store manager even had the audacity to tell my wife that he was going to lunch in two minutes as I was on my way to the store because he was refusing to help her. Horrible customer service at its core. It was only when I told him that I will reach out to corporate, his superiors and review his service on all the platforms available that he magically was able to exchange the warranty and found the transaction on the system. So if you want horrible service and want your money at risk, this is the store to shop at. Take a picture of your receipt because they will make you buy the part again to stay on business with your money.

AWESOME ! Alyanna's expertise and helpfulness made my battery replacement experience seamless;…read moreshe's a great example of women excelling in their field.

Rude and lack of solid customer service. . . teach your employees how to talk to be inviting. First…read moreand last time working with napa... wish i could give zero

Purchased parts for my vehicle - 2 parts were special order. Received the parts - they were the…read morewrong ones - returned for credit. The older sales rep in the store sucks - he is rude and has a very negative attitude.

Went in to buy a headlight. Matt at the store installed it for me!! Can't ask for better service…read morethan that!!

Absolutely amazing experience with Manny and Monique this morning! I called ahead to see if they…read morecould help me replace a turn signal bulb. I didn't have the right tool to get the housing off. Monique was amazing on the phone and was even more so in person. Manny was extremely friendly and willing to help right away. Luckily it was 7:30 in the morning so it was really light. Manny remove the housing for me and replace the bulb and while it might seem like a small thing, it means a lot. The last thing you wanna do is drive around on the road without a turn signal. I wish the best to them both. I understand Manny's been with the company for a very long time and Monique is a manager as well. They are both shining examples of what Customer Service should be!

Extremely friendly and helpful staff, super clean, and well stocked with realistic prices. I'll…read moredefinitely be sending family and friends here.

From the owner: HR USA Truck Parts is a leading supplier of high-quality truck parts and accessories in Tolleson,…read moreArizona. With a commitment to excellence and a wide range of products, we cater to the needs of commercial truck owners, fleet managers, and trucking companies. Our extensive inventory includes top-notch engine components, suspension systems, brakes, electrical parts, and more, sourced from reputable manufacturers.

I went to go buy some headlights for the semi truck and the sales person -Jarod A- was rude and not…read morewilling to explain and it was unwelcoming and unpleasant

I took my 42' Class A motorhome In for annual service and…read moreto have a fairly minor repair to the engine cooling. In my last visit I had to have the radiator rebuilt, as the service salesman reported to me that it was totally clogged. That repair took several weeks to be completed which the service salesman blamed on the 3rd party radiator shop. My share of the financial blame came out to $5745.81! This visit was to have a troublesome leak at the radiator cap which I felt was part of the previous work that surfaced during our summer trip. The service salesman's stand- in called me the next day advising that the work was completed. We drove to the shop to pick up the coach, paid our bill, and headed for home with my wife following behind the coach in our (toad) Jeep. Within 10 miles my wife noticed that the coach was leaking coolant. When I got home, I sent an email to the service salesman about the problem, and he quickly responded, asking me to survey the situation, and they would take care of it. I researched the symptoms on the web, consulted with the coach builders engineers, and did my own assessment, having had a lifetime of experience with mechanical issues, plus a very successful career in Hi-tech. (I'm retired and 72 y. O. I reported back to the service salesman that I had found that the replacement radiator cap installed by the Velocity technician was missing the upper gasket. He had asked me to do an assessment and go let him know. I double checked my sources and confirmed that this was THE problem. We drove down to velocity and I visited with the service salesman in his office. I told him what I had found, and he responded that my assessment was wrong. We discussed my offerings, which he denied. He agreed to to adjust the cost of the cap, $46.25 (vs the $12.00 for the correct one with both gaskets that I purchased on the way to Velocity because I knew they were hard to find) but didn't adjust the labor charge of $194.00. To change the radiator cap. He told me the labor charge was because the technician had to replace the missing overflow hose. I responded that the hose was in place prior, and was still there because it was filthy. We ended our meeting at this point. Please do not trust or use this provider unless you no other choice, and be aware that you will be overcharged !

Lexi Perez is amazing. Truly stellar customer service and went out of her way to review my past…read moreservices to get me the best deal on a new battery. She walked me through the process and kept me updated during my service visit. I highly recommend you visiting Lexi today !!! She'll be a valued advocate for you too.

My experience with Avondale Toyota and sales manager Ali Altaee was unacceptable. Ali led me to…read morebelieve I was going to be approved, repeatedly saying he would work with me and that everything looked like it would go through. Based on his assurances, I allowed my credit to be run. Ali then ran my credit through multiple banks, damaging my credit score in the process. Once it became clear that the deal wasn't happening, he completely disappeared. No follow-up. No explanation. No accountability. I was flat-out ghosted. Running someone's credit after giving them false confidence and then cutting off communication is irresponsible and unprofessional. If approval was unlikely, that should have been stated upfront instead of wasting my time and hurting my credit. Ali Altaee should be reprimanded for this behavior. This is not how a sales manager should treat customers, and it reflects poorly on Avondale Toyota as a whole. I strongly warn others to be extremely cautious before allowing their credit to be run here--especially if you're dealing with Ali

Quality service and parts. I highly recommend them for knowing what parts you need and selling them.read more

Worst customer service ever employees walking around ignoring customers fetching parts completely…read moreoblivious or concerned to take care of the customer if you have a better place I would tell you stay away from this place

The cap snapped off the windshield washer fluid reservoir in my car due to the freezing temps. We…read moreneeded another one and went to O'Reilly to get help. The staff were super helpful, but they did not have one in stock that fit. We ended up having to go to the dealer to get it, but we still felt like they did their best to help!

Thank you Brandon for the exceptional customer service and going above and beyond with helping me!read more

I would absolutely recommend this location, I was on my way to Scottsdale when I got an alert that…read moreI had to add a quarter of oil to my Vehicle. I called into the location because being a woman who's never worked on cars or knows anything about them. I had to ask if they can help. As soon as I got there, John helped me out with getting the right type of oil by coming out to look at the vehicle. Then he even went above and beyond, and popped up the hood and put the quarter of oil in my car. I was so nervous and terrified because I had no idea what to do. And my husband was working at the time, plus I had my two baby girls in the car with me and had no clue what would happen if I drove all the way to Scottsdale without getting this done. It took no more than 10 minutes and the alert came off of my car right away. And I was good to go. Thank you so much John from AutoZone. You are a lifesaver by going above and beyond for a Mommy of three who desperately needed help.

Guy walk away to check to get a filter for us and started talking to someone else for 15min just to…read morecome back and say he can't find the part.

Eleazar was helpful from the moment I walked in until I drove away…read more It was 108 degrees out and he installed the new truck battery without complaint. A couple of small issues were worked through and he maintained a high level of customer service the entire time.

Super great customer service! Was in today and it was so nice to speak to a adult that was willing…read moreto problem solve a issue. He wasn't focused on selling me on something I don't need. Thank you again.