Woke up to a dead car battery this morning, got a jump and drove to AutoZone in Goodyear (Estrella store) Az. I was still under warranty for the battery so since this is Arizona, I told them to upgrade me to an AMG type. The manager Hector ok'd the upgrade to just pay the difference, so it only cost me $22.00. Gavi and Jennifer installed the new one with professionalism and I was out of there in less than 15 minutes. So, shout out to Hector, Gavi and Jennifer for the GREAT customer service!!! read more

I Had a very unfortunate experience at this location. My car battery was under warranty and the workers tried to help, but didn't necessarily demonstrate exemplary customer service. I was told I had to return to the store I bought it from to essentially get a refund. I was told I did not need to bring the physical battery to get the refund. 20 minutes later, I get to the original location and a much more helpful worker explains that I actually do need the physical battery, and I could just do the refund at the other store. So I call the store manager (from the first place) and you could tell he just had no idea what was going on. I returned to retrieve the battery and plead with the manager, explaining that I think I could do the return there. I was met with profane language, and left with an overall sense of discouragement that this issue would be solved. read more

Looking for some special racing oil with zinc in it- that was recommended to us for my sons new go kart he got for his 10th birthday. After stopping at fry's for gas, gas tank and then hitting up Ace hardware- they had decent amount of regular car items but just not racing... Which is what led us here. They were slow but their customer service was ON POINT!! Thank you for helpful and friendly service and finding us exactly what we were looking for! Also for being so sweet to my 10 year old who was jumping out of his shoes! lol it was a girl- she was very sweet! You helped make his day!!! Plus good c/s goes a LONG way- wish more businesses would understand that. Thank you! read more

I had a dead car battery and Miguel helped me choose the correct battery. He was extremely knowledgeable and helpful in assisting me with installing the battery. Thank you so much, Miguel for your help. I will definitely be returning to this particular location and asking for Miguel if I need anything! read more

I went in to get a battery for my car and Joe was extremely helpful! He was very knowledgeable, and just good employee overall. Very happy with my service!!! 10/10 read more

I was very pleased that Francisco and Camilo did a placement of a battery and also put a light bulb on my vehicle. They were very professionals. I would recommend this place for that reason. read more

Great Service Recently, I had to have the battery in my car replaced. I was so glad I made my initial purchase from Autozone. As I entered the store I was greeted and asked if I needed any assistance. I advised that my battery probably needed replacing. My information was taken and I was informed that my battery was still under warranty and there wouldn't be a cost associated with the replacenent. I was back on the road within 20 minutes. Great staff and friendly service. My go to place for batteries! read more

The store manager Mark and the technician Caleb was awesome! I thought that I was having issues with my car battery. After testing, they were able to determine that it was my starter Mark spoke about batteries, alternators, and starters...very knowledgeable. Excellent service! read more

Camilo was very helpful and professional. He was efficient and friendly. I would recommend this auto zone.

1750 Dysart Road AutoZone in Goodyear, AZ was very helpful. Miguel was friendly, knowledgeable, and smart. He helped me install a very difficult rear windshield wiper. He installed like 1-2-3. I give him a rating of 10 out of 10!!!! read more

The store at Gilbert and Williams field is always clean accommodating and will even price match other local parts store prices. Friendly staff and great store manager Gabriel always ready to help. read more

Employees can be more knowledgeable. Taking parts out of a vehicle outside of an autozone to show an employee that doesn't know the correct sizes is beyond frustrating. The young Hispanic boy with sleek black hair and glasses that wears BLACK GLOVES gave me the wrong sizes and information and did not correct check if another auto had the parts I needed. Very lazy in giving information and should know costumer service. read more

Mark the manager is the MAN! Came out in the middle of 105* heat to help with a few car issues before crossing the states! Come here for all your needs!!! read more

The manager Robert he was very helpful I was stressed out and my battery was dead he went above and beyond I recommended this place.

Mark is the man! So helpful thank you. Wish there was more Mark's like him. -grey hyundai

Todd (manager) is amazing. This is my new go to location! I thought I wouldnt be able to get home because I blew my ac socket. He educated me on which fuses I needed for my car and even helped me put them in. After going to a few other locations this week I have to say Todd definitely made my night. -Thank you read more

Huge shout out to Rob he helped me and getting my check engine light taken care of when other mechanics have told me that it was something else all together. he found that my spark plugs were resting instead of screwed in properly causing my park plugs to misfire. I explain to him that I've gone to several different mechanics to find out the problem for my check engine light and never got a true response seriously this man saved me if you want to go anywhere if you want to see anybody see Rob he will take care of you. Back story on Rob, he owned his own business at one point and loves a good whisky. great man to have you by your side if you need help. I will be back, and I suggest this auto zone to anyone who needs help or to get their parts. read more

If you need the assistance of an expert ask for Ricardo R. He has excellent customer service skills and he is well informed on the science of the products in Autozone. He is good natured and has a pleasant disposition. read more

I swear I have a bad/dead battery. The employee used the machine and checked. He said nothing is wrong with my battery, I need a starter. WHAT? So my brother jumped started my car, and we headed down the street to O'Reily's. And found out I have a DEAD battery. read more

I needed to replace my battery both Mark and Paul were very kind and helpful and got it taken care of right away! The both exceeded excellent Customer Service. I highly recommend this location. Thanks Tami M. read more

They quickly figured out the problem with my car, and installed the new battery at no extra cost. Employees were super friendly and funny, it really was a great experience from a stressful situation. read more

I needed a battery change on my way to work and Gabby was very helpful. She tested the battery but also cleaned a lot of the corrosion/slash build up on the battery connectors. The most impressive part was the speed in which all this happened as I made it to work on time. My car needs a lot of work as it's older but stopping here bought me some more time. Thank you! read more

These guys are always helpful and there usually isn't too long of a wait as there can be with other parts stores in the area.

Simon went out of his way and spent over an hour to safely remove the broken glass on my passenger side mirror and replace it. It was complicated by a broken housing which needs to be repaired but he patiently completed the job and got me safely on the road again until I can epoxy the housing or replace the whole mirror! Anthony offered tips and suggestions as well! What great guys with wonderful customer service! The place was packed but they kept every customer happy! Wow!! read more

AutoZone Auto Parts - Simon is the best! Thank goodness he was working! - Auto Parts & Supplies Near Me - Goodyear, Arizona

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I'm writing this to inform everyone that this AutoZone has staff members in this store that refused to give me customer service I asked for help with a light for my car to put in he said no I said well then you don't want my business and he says I don't give a shit and then I left because the store manager didn't care she was right there as well so I would like to say is go to any other AutoZone but this one read more

Great customer service. Ricardo was very knowledgeable and a great help in choosing the proper replacement headlights for my BMW 528i. He saved me money and headache as I kept replacing bulbs every two months. He schooled me on the proper type that works best and last longer and cost less to replace next time. Did you known oil from your hands affects bulbs? I like that kind of service! I recommend this AutoZone. Ask for Ricardo! read more

Needed new wiper blades since it's Arizona and it rains so infrequently that they dry out before you even get a chance to use them. The associate looked up my car, showed me the wiper blades, rang me up, and even put them on my car for me. Excellent service! read more

Outstanding service!! I had to note and review. My wife's battery went dead. Brought it to this auto zone. I can't remember the name of the associate that assisted me. Tall skinny African American gentlemen. Helped me as soon as I arrived. Tested my battery. It was dead but thanks to warranty they replace for free. I had a 2nd older battery that I forgot to bring in last time. So it's been in my garage for about a year and a half. I asked if they could take it, the associate said they would. I was just happy to get rid of it. As I brought it in I found this associate looked up my history and found that I could get a refund for this old battery since I never did. I was shocked he took the time and had the knowledge to look it up and then they paid me. Could have just switch it out and sent me on my way but no. Again, Outstanding service! If you go to an autozone in the area, pick this one ! Hopefully the gentleman that helped me will be there read more

AutoZone Auto Parts - Autozone on McDowell and Dysart right behind the Starbucks - Auto Parts & Supplies Near Me - Goodyear, Arizona

So tired of car problems this week. Yesterday, after a lot of other repairs, by car acted up while starting. Today, it wouldn't start. I always buy my batteries from AutoZone, so ended up at this location today. Victor checked the battery to verify it was almost dead, easily found my records, explained what was still covered since the battery was almost 4 years old, and swiftly replaced it. Very professional and very helpful. I am very thankful. Thanks Dysart Auto Zone! read more

I was sold the wrong oil filter by mistake after a long process of cleaning up oil everywhere the store manager was able to make things right. I can understand mistakes in business is how you handle those mistakes that's keeps Customers happy and loyal. Great job Mike read more

I bought antifreeze from this place a few days ago. The lady helping was being stand off-ish. (How are you acting this way and you work for a STORE, your WHOLE job is customer service) I paid for my stuff and asked if she had a paper funnel OR a sales paper to funnel the anti freeze in the car. (I was strapped for cash at that and didn't want to waste an extra 3-4 bucks on a funnel.) she tells me she doesn't have any paper ones and that they didn't have ANY sale papers in the store I could use and that if I needed one I could buy one. I leave and on my way out, I grab a sale paper from the front door, YEAH, the same one she said she didn't have. (There's a stack of them). As I'm walking out and grabbing the paper her and the other worker begin to laugh. Seeing how it was 100+ degrees outside and I didn't have the energy to confront or say anything more I just leave. So two days later I return to return the same antifreeze because I never ended up needing it. A guy (heavyset older man) helps me out and is giving me attitude the ENTIRE time. I have said nothing besides I would like to EXCHANGE the antifreeze for an actual part that I need for my radiator fan. He says alright. I then express ONE MORE TIME, because it doesn't seem like he caught anything I said the first time. Does he listen after that.... NO! He has me sign for a return and says the money will go back on my card. (once again I'm strapped for cash seeing how I just bought a radiator fan and tools to replace the fan and new hoses) I tell him that I needed to EXCHANGE the antifreeze for the connectors I needed and he says "Well it's too late now I can't cancel the refund" I SWEAR TO GOD IT TOOK EVERYTHING IN ME NOT TO CAUSE A SCENE. How are you 40+ years old and you STILL haven't mastered the art of LISTENING! I take the refund and have my friend pay for the parts I needed. I then go up the street to O'reily's where they were even nice enough to give me tips on how to replace the fan and even gave me a funnel to take home and bring back! I thought it was just THIS specific incident and THIS specific store but today I picked up my Plates from the dealership and had to buy screws to hold the plates, and got the SAME RUDE SERVICE AS BEFORE. And ONCE AGIAN! I'm at O'reily's getting WAY better service and advice than at these super crappy autozones! In my honest opinion I think that some of these workers are arrogant and take pride in being rude. YOU SELL AUTO PARTS AND CAR ACCESSORIES AND GIVE CUSTOMER SERVICE. Do you know that the guy at O'reily's literally had the phone on one ear answering questions WITH A SMILE, all while ringing a customer out & greeting people as they walked in and out of the store. THAT is a hard worker! THAT is customer service! THAT is how you build a strong customer base! TAKE NOTES! read more

Being a young woman, I was very hesitant to go into an auto shop by myself. Victor, the gentleman working that day, not only helped me find the lights I needed, but he went above and beyond to put them in as well! A quick process that I now know how to do myself because of the selflessness of this young man. Bless Victor, and the staff at this location! They've got themselves a loyal customer in me. read more

Purchased 2 batteries 3 days ago. Didn't end up needing them and never even installed them, found out vehicle had another issue. Came in today to return them and was met with nothing but rudeness and misinformation, was told "we don't have $300 in the store to give you a refund and it will take weeks to refund it to your card, come back later in the day after we get some sales". So here I am, 7 hours later, talk to the store manager Michael Coleman about returning them, he gets real dramatic about how he is going to have to throw away 300 dollars worth of batteries due to a 10 cent red plastic cap for the post missing. I informed him of my earlier conversation and was never told about any of that. If i would have known i would go in the trash and find some. All in all he returned them after a bunch of register slamming, huffs puffs and a statement about me getting them tested before I throw 300 bucks down the drain, let's be real, he didn't want to take the negative money in his till for the day for a return, not a plastic cap. read more