I brought my vehicle here based on the name and the positive ratings, expecting a more family…read moreoriented and transparent experience. Unfortunately, my experience did not reflect that. I was verbally told that metal shavings were present inside the rear differential and that the entire differential assembly needed replacement. I was quoted approximately $3,600 for the repair. When I requested written clarification regarding how this diagnosis was made, including whether the differential was drained or opened, the condition of the fluid, whether photos were taken, and what specific testing procedures were used, no documentation was provided to support the claim. I then obtained a second opinion from another licensed mechanic. The vehicle was properly lifted, road tested, and inspected, and the rear differential was not identified as the source of the issue. The concern was resolved without replacing the differential. My mechanic also contacted this shop directly to ask about the basis for their diagnosis and did not receive any clear explanation. It is not possible to visually confirm internal metal shavings inside a sealed differential without draining the fluid or opening the case. No such procedure was documented on my repair order. Based on my experience, this did not feel like a transparent or customer focused shop. I strongly encourage customers to request written proof and seek a second opinion before authorizing major repairs.

Champs Family Auto went through my 1997 RV, and I couldn't be happier with the service. It's…read moreextremely difficult to find anyone who is both willing and capable of working on an older RV correctly. Everywhere else I've gone, I've been charged ridiculous hourly rates while the mechanics tried to figure out what they were doing. These guys were completely different. They were professional, knew exactly what needed to be fixed, and completed the work correctly the same day. They're also very reasonably priced. I now trust Champs Family Auto to work on any of my vehicles or RVs. If you're looking for knowledgeable, honest, and professional mechanics, I highly recommend them.

Respectful, patient and efficient. They were able to have my car diagnosed, fixed, tested and ready…read morein one day for multiple services. Any additional problems that were found were explained to me clearly. The price paid was reasonable for the services done. Will absolutely be returning

Update to my previous post about the Jeep I replaced the…read morecatalytic converter myself. I put new spark plugs in it just for the fun of it. I did not change the oil nor did I change the battery. I passed my emissions test at a minimum cost plus my labor.

I purchased a beautiful Lexus RX350 from Ali Zaidi. He was a dream to work with! First class…read moreservice from a first class guy!

I love how the OWNER replied just to make excuses. Josh, learn to take a loss. You guys, were…read moreoverly apologetic while you were struggling with my car after charging me, but now it's my fault? You all had my car back 3 times and I still took it home with the check engine light on. You didn't test far enough initially and failed one of your "valued" customers. I didn't nothing wrong but trust you. They probably get it right 9/10, but what happens when they mess up? Let his response be a note to the excuses you'll get when they are in the wrong. Spend your money elsewhere.

I have never been treated so good at any body shop as i have with Unlimited Collision &RV ever! In…read more50 yeRs of driving and ... lets just say a few accidents, this place is amazing!! We bought a 36' RV and i just happened to wreck it... who would've thought? I was devastated! We pulled in and went i to the office. I was just a mess! The lady at the front desk was incredibly kind. She just kept reassuring me that it happens, its nothing to worry about, and they would take care of us. Offered me water, asked if there was anything she could do for me. Super kind. Then Peter came out to look at the side of our RV and the nightmare i had just done to the side of it. It sounded like nothing id ever heard. Like i was ripping it right down the middle of it. I don't ever want to hear that sound again... ever. Peter was unbelievably kind. He knew exactly how I felt. He reassured me that he had seen much worse... not to worry, and that he would make sure it would be just like new when he was finished with it. He kept in touch and updated us along the way. He wasn't like any insurance company or estimator i have ever dealt with.. and i used to be a manager at a body shop! He was kind, personal, sincere and straight up honest with us. Having experience in the industry i literally was shocked. Peter is an absolute asset to this organization. He is someone you'd want to be friends with. I literally cannot express how grateful to him and what a pleasure it is/was working with him!!! Unlimited Collision is truly blessed to have this man and know he is representing this company like I've never seen before! Thank you Peter !!!! You are a valued gem!!! T & E Halim

Got my truck in and out with her looking brand new again .. definitely top notch serviceread more

Our car's air conditioning gave up the ghost one hot Wednesday afternoon. Checking online for…read morelocal repair shops the reviews of Wilhelm instilled confindence. We call and made an appointment to bring our car the next day. The folks at Wilhelm did a quick examination and brought us the bad or badder news. We had two quotes; one at $1900 and one at $1600. The difference being off brand components. Our service tech did give us a moment and we chose the lesser cost option. They told us that our car could be ready by 4pm that afternoon and they offered to take us home and pick us up when the car was ready. We really appreciated their offer (we live about 18 miles outside of Surprise). Their driver was friendly coming and going. The service was prompt; however as we drove off our engine and transmission were lurching. We made one stop and decided to immediately bring back our car back to the shop. The quickly took it back and we waited. They said they needed to drive it for about 10 miles to reset the computer engine system because it was self adjusting. We waited another 20 minutes and our car was ready again. We got in drove off and all seems good. In summary, Wilhelm Automotive was courteous, efficient, and responsive. Staff was all very friendly and we will bring back our car if we have other service needs. We did get a "free" sunscreen. My wife and I laugh and call it our $1600 sun shade.

Sketchy and expensive. My daughter brought her car in for a misfire. They said they wanted $1200 to…read morechange spark plugs and do a carbon clean out. I told her to decline and I will change the plugs in the parking lot.... After the diagnosis and explanation and after my daughter declined....They call her back and say they found some kind of fuel leak related to her fuel pump. Why wasn't this mentioned before? It's wild because her car smelled like gasoline after that, but it had never smelled like that before we brought it in! Idk what kind of shady shit they're pulling but that's what happened. MY plug change is working great...still can't figure out this fuel leak they're talking about, but still catching whiffs of gas here and there. Idk what they did but I'm convinced they did something. Shady.

My engine blew up on my 2014 Suburban, and knew I could not afford a new one, so I started looking…read moreup Junck yards, and found GLENDALE AUTO WRECKING at 6430 W. Orangewood Avenue, Glendale, Az. I spoke with a person by the name of Dando, which was very polite, once I paid for my engine, I'm told my mechanic would not get it till the following Monday, in which I was not happy about, cause when you pay $2,300.00 for something, you expect it right there and then, so I explained that I was an Independent Care Taker with one of my clients having Seizures and that I would need to file a complaint with corporate Office, unbeknown to me, they went ahead and pulled it, sent it to my mechanic on that Friday, so my vehicle sat all weekend till the following Monday when I called and spoke with a Raul that had knowledge of this situation, but neither Glendale Auto Wrecking or my mechanic gave me a call to let me know it was there. Ohhhh and by the way, because we had to walk to Walmart, my client had a dang seizure that caused him to get treatment there and taken to the hospital, lack of communication is there biggest down fall. After my conversation with Raul, he tells me, aren't you going to say thank you and your sorry! Ughhhhhhh! you all lacked communication, but nice guys.

I stopped by about 4 months ago they told me they had the part for a 2008 Chevy they gave me 2005…read moreChevy part and told me it's no different. I thought about giving them another try and I guess they don't let anyone back there no more, they were also rude about it. Needs better customer service.

Great service. They put a flow master on my 2020 Tundra and the quality great and most of all the…read morePrice was only 350. Anywhere else would be 1K plus.

Couches are NASTY, I went to another store to sit down and wait. The owners and workers are…read moreabsolutely disgusting and smell so bad. The whole place looks so gross and yes I know it's an auto shop but god damn grab a broom!! Baby oil next to a 50 year old microwave?? Put some of your income into the office and make it feel comfortable! I won't be going back, the work is sketchy and side work, not corporate. I wouldn't be surprised if a rat was in that microwave. So gross and nasty in there.

OK THESE GUYS WERE AMAZING!!! Picture this, three girls…read moredriving from LA to Tucson Arizona for a dear friend's wedding. Run over something on the freeway at 70 miles an hour and my oil pan is hit (I think) dragging on the freeway making a god-awful horrific noise, we get off at Buckeye, limping in and by the grace of God, we found West Valley Tires! A mechanic propped my car up looked underneath and said, "yep it's your oil pan"! Then two mechanics worked their magic under my car, and we were on our way. I can't tell you the relief. Still having to get to Tucson and then back home to Los Angeles. I wasn't sure what I was going to do! My anxiety was off the charts. The guys at West Valley Tires, were so thoughtful, kind and got us on our way in about 15 minutes. They would've been worth every penny, but they didn't even charge me! What a stand-up business. THANK YOU SO MUCH GUYS

One poster said these guys were amazing. Yes, "were" being the keyword here! After they changed…read moreownership, my last two experiences were no longer the same. I showed up just after 8 am to get a slow-leaking tire patched. Tho there were 3 guys there, "the tire guy" wasn't there. I was told he was on his way. By nearly 8:30, when I just had to get out of there, I left. I returned yesterday (about a week later) with the same issue. I called beforehand to be sure someone would be there this time to deal with it. He said to come on, that no one was ahead of me. I was there in about ten minutes, but they merely took off my wheel. Quite a while later, I wanted to know if there wasn't someone who could patch my tire so I could leave. Finally, someone got on it, put the wheel back on, and (even tho two of them recalled my previous experience) they gave me no break but even charged me twice the amount that same place did before it changed hands! :( (Yes, I used them before a few times for the same work on other tires. Now I'm just waiting to see if the patch holds!)