I wanted to update my original review because after speaking directly with the manager, my…read moreexperience was handled completely differently than I initially felt. I personally spoke with the manager about my concerns, and he took the time to actually listen, understand where I was coming from, and address everything professionally. I really appreciated his willingness to communicate with me and make the situation better rather than dismissing my concerns. What stood out to me was that he genuinely seems to care about his customers and the level of service they receive. You can tell that customer satisfaction and making sure people leave with a positive experience are important to him. I initially left my review because I was frustrated with my experience, but I also believe in giving credit when someone takes the time to make things right. After speaking with the manager, I felt heard, respected, and valued as a customer. I appreciate the professionalism, communication, and effort he put into addressing my concerns. That kind of leadership and customer service is something I truly value, and it changed my overall impression of Toyota of Surprise. I'm glad I had the opportunity to speak with him and leave things on a positive note.

"In the end, the deal fell apart due to poor communication,…read morelack of accountability, and a surprising lack of patience from management. I expected professionalism and customer service, especially on a major purchase, but unfortunately received neither." I should've looked up the reviews before coming and wasting my time with this location. The words, lack of communication, condescending don't fall short from my experience. Imran Kahn is a person I would appreciate to never meet again. Thank you Surprise Toyota for fitting the stereotype once more.

Sydney over at surprise Honda was extremely helpful and kind. She walked me through the process of…read moregetting my first car. If you ever need a new car ask for Sydney she's amazing

We had a bit of a rocky start when we sat down to go over financing for a new Honda, but things…read morewent smoothly after that. Logan helped us out. He had a great attitude, as did the manager, Brandon, and financier. We were in and out in around 3 hours which is absolutely amazing if you've experienced buying a car from a dealership before. I'd recommend checking ahead by email to see if they have what you're looking for on their lot. Hubs communicated through email and had quick response. Large clean lot. Interior of dealership very large and comfortable with a kid play area and snack area with complimentary coffee and tea. Restrooms for customers.

I purchased a K5 a few months ago with salesman Beau, he definitely made my car buying experience a…read morelot better! They attention wasn't your typical dealership experience, definitely recommend this dealership over other Kia's !

I had an outstanding experience at Sands Kia, and a huge part of that is thanks to the General…read moreManager, Kyle and his incredible team. We brought our Tucson in to have some body work done and to get a new key fob made, and the service was top-notch from start to finish. Nick, Isaiah, and Jacob were all incredibly helpful, professional, and pleasant to work with. Kyle clearly runs a fantastic dealership because the team's commitment to customer satisfaction shines through in everything they do. Thanks again. Jackie Westerlund

Service Advisor and he was awesome! Great communication and customer service skills!…read more My experience today was truly outstanding. I wanted to make sure this car dealership knows how much I appreciate great customer service.

I travel half the year so end up at different Subaru Dealers for Service. Glenn Craney is my new…read morefavorite Service Manager. Competent, professional and a very welcoming, friendly personality. I always enjoy the Subaru waiting areas, but Surprise had a big surprise! A massive window in the waiting lounge with a full view to the shop floor! My pup and I saw our Outback up on the lift. We watched the techs perform the services. We watched Karen, one of the tech, team do the walk and talk inspection video, which gets forwarded to me! A favorite feature of Subaru Dealership Service. This is my third Outback. I tow a 16' Scamp. I left the dealership confident in my ride.

Jordan was the absolute best salesman. He gave me and my family the best experience when buying my…read morenew truck. I definitely recommend getting an appointment with him if you're wanting to trade in your vehicle or just to buy something new!

Best experience EVER buying a vehicle from here! was so easy and accommodating and they really…read morethink of the buyer and put them first, specifically Jordan Lewis. He was so accommodating to our family and went above and beyond for us!

I had a great experience at Surprise Ford! This was essentially my first time buying a car from a…read moredealership, and the entire process was much easier than I expected. A huge shoutout to Zech, who made everything feel easy from start to finish. He was never pushy or high-pressure, which I appreciated. I was in back-to-back meetings throughout the process, so he communicated with me mostly through text, making it easy to negotiate while I was working. We were able to agree on an out-the-door price that I felt good about, and he always kept me updated without making me feel rushed. Before I came back to sign everything, Zech had as much as possible ready to go, which cut down my time at the dealership. Plus, he put the car through detailing and gassed it up before I got there. Once everything was finished, he even put on my temporary plate and opened the door for me before I drove away. It was a nice touch and a great way to end the experience. Thank you!! I'd also like to thank Nick, who worked with Zech on the pricing and helped us get to a deal that worked for both of us. #win Juan in Finance made the paperwork seamless. I had already secured financing through my credit union, and he was able to pull everything together quickly. The signing process was organized, efficient, and easy to understand. From my test drive Wednesday night, to driving my new car home Friday, everything moved quickly and smoothly. Every person I worked with was professional, friendly, and easy to work with. I would absolutely recommend Surprise Ford. Buying a car can feel overwhelming, especially the first time, but they made the entire process straightforward from beginning to end. I don't plan on buying another car anytime soon, but when I do, I'd absolutely come back.

If you value your time, your sanity, and basic professional courtesy, stay far away from Surprise…read moreFord. I walked in with an 820 credit score, tier-one financing pre-approved, and cash ready to complete a straightforward deal. Before arriving, I ran my clean, well-maintained 2020 F-150 SuperCrew through Surprise Ford's own official website trade tool. Their system generated an appraisal range of $19,790 to $22,939, explicitly showing that local supply was down, and that dealer reconditioning was already deducted. What followed was an absolute, textbook bait-and-switch. The moment we sat down at the desk, the salesperson became visibly aggressive, was completely dismissive, and repeatedly talked over me whenever I spoke. Instead of having an honest, transparent conversation, they whipped out the archaic, manipulative four-square sheet game, attempting to shuffle numbers around, hide costs, and insult my intelligence. After their own website promised nearly $20k to $23k, they hit me with an insulting, bottom-of-the-barrel $15,000 lowball on my trade. When I called them out on the massive discrepancy, the salesperson grew even more hostile, continued talking over me, and acted as though I should be grateful for their ridiculous offer. I walked out the door. To add even more insult, after I left, the salesperson sent me a snarky, condescending text explaining how I was wrong and he was right. Within 48 hours, I took my business to a competitor in Scottsdale. There, the staff treated me with dignity, skipped the shady four-square games, gave me a fair trade value, and closed the deal in an hour. Surprise Ford lost a guaranteed, qualified sale because of bad attitudes, predatory sales tactics, and sheer arrogance. Do yourself a favor, and buy somewhere else.

I was interested in a Ford Explorer Sport they had available. Sales person state they didn't have…read morethe tittle and it may take up to 30 days to get it ready for sale. They ran my credit and took my information, they said I will received a call once the y get the tittle. Fast forward they end up transferring and selling the car as soon they got the tittle and no call back. I was calling almost every week trying to get an update and they didn't even have the courtesy to even let me know they received the tittle. I'm sorry English is my third language....

Called and asked about a car, informed them i had the approval and cash in hand of vehicle was…read moregood to go, was coming from Maricopa in rush hour traffic, nearly 2 hour drive. Arrive at the dealer at 630 only to be told by presumably the manager, "i can't do anything until tomorrow" followed by a chuckle like he thought it was funny. My 1 year old, my lady and myself wasted 4 hours of our day. As a returning customer trying to bring in a referral it was the worst experience I've ever had. Idk if they gave me the car for free at this point wasting my time, gas and then laughing in my face is the biggest insult to any customer ever. I will not be doing any business here ever again and I'll probably refinance my vehicle just to avoid having any more dealings with cactus jack or autonow.

Had my Challenger Hell Cat Red Eye wide body serviced . Friendly staff and easy scheduling. Best…read moreprice in the valley for my oil change and inspection. TJ and Joseph in the service department. Service Tech did a great job, very clean job , not one finger print. I highly recommend Larry Miller in Surprise. I plan on having all my vehicles serviced there. Thanks guys .

VETERANS/EVERYONE BEWARE…read more Service Department Warning Regarding Larry H. Miller Dealerships. I am a repeat customer who has purchased two vehicles through LHM, but I am deeply disappointed by their recent business practices. During a recent visit to address two recalls, I requested an oil change and tire rotation, which were quoted at $49.95 and $22.95, respectively. However, upon picking up my vehicle, my total was arbitrarily raised to $133.00. Management stated the discrepancy was due to undisclosed shop expenses, which were never communicated or agreed upon prior to the work being done. I feel these hidden fees are deceptive. I advise future customers to seek service elsewhere or to insist on a finalized, signed estimate before allowing this dealership to service their vehicle. JB

We purchased a new 2026 Hyundai Elantra Hybrid Limited from Ken Garff Hyundai, and unfortunately…read morethe post-sale experience has been far more difficult than it should have been. I want to start by saying our salesperson, Kyle, has been excellent. He has been responsive, proactive, and has consistently done everything within his ability to help us. Our frustration is not with him. He has been the one person throughout this process who has repeatedly taken ownership. The vehicle was reserved July 22, 2026 with a $500 deposit and purchased July 23. During finance on July 23, we were told the $500 reservation deposit should be refunded within approximately 3-5 business days. My understanding is that finance signings are recorded by video and audio, so the dealership should have its own record of that representation. We left around 7:00 PM July 23 and returned July 24 at approximately 5:30 PM to report issues with the door edge guards/PPF and window tint. We understood service was closed, but returned within 24 hours so the issues would be documented promptly. The door protection had dirty spots and areas not adhering correctly. We also reported tint deficiencies involving the passenger-front window and rear windshield. The passenger-front tint has a bubble that makes noise when the window is rolled up, and the rear windshield has prominent marks that remain despite cleaning both sides. We were told a service advisor would contact us. No one did. We returned August 14 and raised the same concerns. Again, we were told someone from service would contact us. No one did. On August 19, after more calls, service told us we needed to work through sales to schedule the appointment. Kyle personally walked over to service and got the appointment confirmed. We have also dealt with an ongoing BlueLink issue since purchase. Kyle has repeatedly tried to help, but his ability to fully resolve it has been limited by what he can control from his position. The $500 reservation refund has been even more frustrating. July 30: I called for an update and was told a sales manager would contact me. No one did. July 31: I followed up and was told to allow more time for the mailed check. August 3: I spoke with Billy, who tried to assist and told me to reference his name if the issue continued. August 7: Billy gave me his number, confirmed the mailing address, and offered to stop payment and have a replacement ready August 11. I remained optimistic the original might arrive and agreed to wait a couple more days. August 11: I contacted Billy and learned he was on vacation until August 13 and would handle it upon return. August 14: I learned Billy was no longer employed there. My fiancée contacted the dealership, arranged a stop payment, and we began working with Sammy, the General Sales Manager. We were told the replacement $500 check would be ready for pickup August 18. August 18: We went to the dealership based on that assurance and left without the check. That evening, I emailed the General Manager with a detailed summary of the refund and vehicle concerns. As of August 24, I have not received a response. August 19: I spoke directly with Sammy. He said the check might be locked in the business office, but the office had closed and he could not confirm whether it was there. During the same conversation, he stated he had only requested the check be reissued and had not specifically said it would be ready August 18. That is inconsistent with what we had been told and is why we made the trip the day before. August 21: My fiancée spoke with Alex. She was told the dealership still did not have the check, expected it the following week, and Alex did not know whether the business office had even received the request. We are now more than a month removed from the reservation, well beyond the 3-5 business-day timeframe we were given, and the dealership still cannot provide or clearly account for a $500 refund it acknowledges is owed. The biggest issue is not just the delay. It is the repeated missed callbacks, conflicting explanations, shifting expectations, and time spent chasing basic follow-through after purchasing a brand-new vehicle. Before posting this review, we repeatedly tried to resolve these concerns directly with dealership staff and management, including emailing the General Manager on August 18, and still received no response. Kyle deserves recognition for his effort. He has been the bright spot in an otherwise frustrating post-sale experience. We are asking Ken Garff Hyundai to provide the $500 refund it has acknowledged is owed, follow through on the outstanding vehicle concerns, and provide clear and consistent communication.

Before you do business here please read!!!! I purchased my…read more2025 Hyundai Elantra Hybrid Limited brand new on June 21, 2025. Just 6 days later, with only 340 miles, I brought it to Ken Garff Hyundai because of multiple safety warnings, speed restrictions, an overheating front camera, and a water leak. The dealership documented the overheating camera and code C2A274B, indicating the ADAS sensor temperature was out of range. Since then, I've had multiple visits and the front camera was eventually replaced, but the same issue continued. Most recently, my vehicle was at the dealership from July 16 through August 25, 2026 -- approximately 40 days. It went in with 16,296 miles and came back with 17,047 miles, meaning 751 miles were added. The dealership stated that more than 740 of those miles were test-driven while trying to reproduce the issue. They also documented the camera reaching 122°F during testing. Despite the extended stay, testing, and mileage, the final paperwork stated "NO REPAIRS PERFORMED AT THIS TIME." I ultimately picked up my vehicle on August 25 because I became uncomfortable with the amount of mileage being added and how my vehicle was being driven while in the dealership's possession. I have documentation showing the vehicle being driven at 65 MPH in a posted 45 MPH residential area. I raised this concern with the dealership and was told they would speak with the employee involved. My biggest frustration is that this problem started when the car had only 340 miles, just six days after I purchased it new, and I'm still dealing with the same safety/ADAS concerns more than a year later. I understand that dealerships have diagnostic procedures to follow, but after multiple visits, parts replacement, extended stays, and hundreds of test-drive miles, I expected a much better resolution. I have kept all of the work orders, diagnostic information, mileage records, photographs, and communications related to this situation. I'm continuing to work with Hyundai to get this resolved, but based on my experience so far, I cannot recommend Ken Garff Hyundai.

Worst experience ever didn't get any help. Front desk guy wasn't trying to work anything out I was…read moretrying to cash him out with all CASH but since I look young I guess he thought I got no money

my husband bought a vehicle from these kind folks today. He came home and was just super impressed…read morewith the whole staff. I felt it was necessary to publicly say "well done! " we still have kindness in this world after all!!