For starters I haven't bought a car yet, and theres a reason I've decided to not buy it here anymore. Noah on the sales team was amazing, very kind, very helpful, and he was willing to answer all of our questions and didn't pressure us to do anything we weren't 100% about. I said No about one thing and he said okie and that was it and said he would keep in contact about other cars of the same one i was looking at, and walked us to the door and thanked us for coming - he did keep in touch - I inquired about another car of the one I was wanting, but Noah was unavailable the day I had time to come look at it. He is the only reason for the 3 stars. However the girl who helped us in Noah's absence. Ashley on the sales team, she seemed nice enough at first, however she didn't bother to ask anybody their names. She didn't let me finish my phone call as I was waiting on her to come back, I had received one and answered, she interrupted it and said lets go no consideration for my being on the phone and just started walking away. She was pretty rude after I told her the numbers I was looking at and she came back and said "people who cant afford Xtype of carX typically go with those cheaper smaller options. " I told her very specifically what I was wanting. As I did with Noah. But she kept pressing about every other type of car on the lot they had. I came in knowing what I wanted already. She asked me if i wanted to run my credit and see what the numbers are for cars i wasnt even looking at or had even test drove or saw the inside or history on. I told her no, thats okie, i only wanna run it if I'm absolutely sure about buying something. And then proceeded to ask me at least 6-7x more during the interaction after I repeatedly told her no. It made me very uncomfortable and felt like all she wanted was to sell a car and didn't matter what one, didn't matter what I wanted. She was very inconsiderate telling me "lease it and then buy it, that's what smart people do". Thats kind of rude in my opinion, are you saying because i would rather finance my vehicle I'm not smart? I'm sorry but that is my decision not yours? She should not be selling people cars if she can't listen to what the customer is wanting, and can't take no for an answer when we are visibly uncomfortable. She didn't even bother to walk us out, or let us take the unsigned quote slip, which Noah did so we could think about it. She folded it up, and walked out after we told her 5x in a row we would rather just have the car we originally wanted, and she kept saying are you sure we have this, and this too. I kept telling her we were gunna keep looking. She was very very pushy. And I will not be buying from here after that whole situation. Even my kid thought she was being rude. read more

Scam artists. They'll text you dozens of times about a car you found on their website, complete with carfax reports, pictures, everything...then schedule you to come in to see the car. When you get there, they have no idea what you're talking about, say the car isn't there or isn't available, then are surprised when you get upset. read more

This place sucks and a scheduled oil change shouldn't take an hour and a half. No communication

Kia are amazing car the dealer was extremely helpful and very knowledgeable on all the cars specially the salesman was amazing and very helpful and very knowledgeable about all the cars thanks to all the team at Kia all did excellent service A Plus to everyone read more

Sands Kia - Kia 2026 - Car Dealers Near Me - Surprise, Arizona

COMPLETE LOSS OF TRUST for Sands Kia SERVICE department on Cactus Road in Surprise Arizona.  Kia makes a great car - but AVOID Sands Kia Service - let me tell you why.  My 90-year old mom noticed a dashboard warning light indicating a problem with the battery. She had a new battery installed by Sands Kia in her 2018 Kia Optima August of 2024 - about 15 months prior - with a 3-year warranty - that cost $350 - so she took her car in for service on November 25.  After the service department checked the car - she was told by Fernando Zamorano - a Service Advisor - that the car needed a new alternator and that the battery was OK. When asked the cost of replacing the alternator - my mom was quoted $1500 - and asked if she would like to schedule a time to make the repair.  Luckily - my mom thought something was amiss - mainly because the car had been running perfectly -and only had 35,000 miles on the odometer. So - she said - "not now - I'm going to get a second opinion."  My mom is fortunate to have a friend who knows a mechanic - and after running tests on the car - this mechanic found it WAS the battery - and the alternator was fine. He felt that my mom was being taken advantage of - and didn't charge her anything for his time testing :)  You know this guy is now going to get a lot of referrals !  When I visited my mom for Thanksgiving - we took the Kia Optima back to Sands Kia - and sure enough - this time their tests determined the problem was indeed the battery - and since it was under warranty - there was no charge. Nothing was mentioned about the alternator when I was with my mom !   Were the mechanics incompetent the first time the car was taken in ?? Did they not know how to properly test a battery ??  I seriously doubt that this dealers' mechanics could be so unprofessional - therefore - the blame must lie with 'Service Advisors' - like Fernando - and the Sands Kia service 'system' - which profits from performing needless repairs.  Shame on them for trying to get my mom to pay $1500 for uncalled-for service ! The lesson learned here - ALWAYS get a second opinion - and - AVOID Sands Kia Service. My mom thought you should know ! read more

As a 40 year auto dealership sales professional I am very critical of all dealership operations. This dealership does it right. The sales force is competent and well trained and managed. The sales process customer friendly and the follow-up is first rate! read more

If you're even thinking about buying a car, stop what you're doing and go see Cam at Sands KIA. Cam is, without exaggeration, a car-buyer's superhero. After my beloved KIA Soul--faithfully cared for over the past 7 years by the incredible Tyler in the Sands KIA service department--was sadly totaled in a rear-end accident, I was overwhelmed, frustrated, and dreading the process of buying a new car. That's when Cam stepped in and turned everything around. Cam showed the patience and perseverance of a saint as I navigated every twist and turn in figuring out what I wanted next. First, I thought I wanted a K4... then I realized I had to have a sunroof (spoiler: K4s don't have one). Then I tried to convince myself I needed another Soul--one WAY outside of my budget. But Cam didn't flinch. He listened. He advised. And most importantly, he cared. In the end, Cam matched me with the perfect KIA Soul GT--the car I didn't even know I needed but now absolutely love! He walked me through every step of the process with kindness, knowledge, and patience. He didn't just want to sell me a car. He wanted me to be happy and confident with my decision--and I truly am. Here's what you need to know about Cam, Tyler, and the entire team at Sands KIA: They don't just want your business today--they want to earn your loyalty for life. And they've absolutely earned mine. If you hate pushy salespeople... If the thought of car shopping fills you with dread... If you want to spend your money somewhere it will be truly earned... Go see Cam at Sands KIA! He's the real deal! Thank you, Cam--you've made a lifelong customer out of me, and my family and I are deeply grateful for everything you've done! read more

Sands Kia - The happy customer on the left is me. The amazing person to the right is Cam! You will not be disappointed if you choose to work with him! - Car Dealers Near Me - Surprise, Arizona

Went in to try and get a discount on an older car and they wouldn't allow it. They tried scamming me with horrendous prices on an older car. Terrible place read more

I'd been car shopping for a while, test-driving a bunch of small SUVs before finally deciding on a KIA. I did a ton of research on the car and different dealerships, looking at inventory, customer service, and financing options. After a long search, I finally found a dealership that had everything I wanted. Since I already knew which car I wanted, the process was quick when Joe Williams greeted us. He was super patient, professional, and knew everything about the car. I took it for a test drive and loved it! The whole buying process went smoothly, and Joe walked me through all the car's features. There was a mark on the driver's side door that wouldn't come off, even after Joe tried cleaning it, so he set up a service appointment to get it fixed. Nick Anderson, the Service Manager at Sands KIA, reached out and scheduled my appointment for 2/27. When I showed up at the service department, Nick was already there waiting. He introduced himself and even showed me the waiting room--something I've never had happen before. I've owned Toyota and Hyundai cars, and their service departments never did that. I usually had to sit in my car for at least 5 to 10 minutes before anyone acknowledged me, and if I had to wait for something simple like an oil change, two hours was normal. So, I came prepared, expecting to be there for a while. But three minutes after I sat down--before I even had a chance to go to the restroom--Nick came back and told me the spot on my car was already fixed! What?! No long wait? I'm not used to that! Nick showed me my car to make sure I was happy, and that was it--DONE! I'm so impressed with Sands KIA, both for the car-buying experience and their service. Huge thanks to Joe and Nick! I also heard they're moving to a new location with an even better service department--can't wait to check it out. Never thought I'd actually be excited about a dealership move! read more

I couldn't recommend this dealership enough! I first inquired about a Kia K5 and was introduced to Hayden on the phone. He was great and answered all my questions. Once I got to the dealer, he already had customers so I was put with Terrell. He was fantastic! He wasn't pushy at all and truly wanted me to find a car that fit my needs. Finally I had Tony as my finance person and he was great! Made the paperwork and buying the car a breeze. Definitely will be a returning customer! read more

Sands Kia - Car Dealers Near Me - Surprise, Arizona

Tyler ghosted us the day we were suppose to go down to meet him. Day before Said that he would connect with us in the morning after he spoke with his manager to make sure they could move forward with the deal. We arranged a sitter for our son and everything. Day of, no communication, and then later had another sales rep Hayden reach out to us. I let her know why we would not be doing business- and nothing. Not an explanation or apology. The customer service was atrocious. *update Manager asked me to call because of my review- and when I did they said the car I was working on was now gone. They asked if they could earn my business and give me a good deal- their good deal was an older car with more miles for MORE money. Wasted even more of my time. I would never recommend Sands Kia to anyone. read more

I brought my 2024 Kia Telluride to Sands Kia of Surprise for my 15,000-mile service, expecting the full maintenance package I was promised. Service advisor Jonathon Huerta stated that they performed the tire rotation and even claimed to put the better tires on the front. When I got home, I verified that this was not done, as a tire I recently had repaired was still in the same position. He also stated they checked the brakes, but it makes me wonder if they actually did, since they did not even remove the wheels. Despite paying for the complete service, the work I was promised was not performed. When I raised the issue with the service department, I attempted to call and requested to speak to the manager of the entire service department, but never received a call back. This experience has been extremely frustrating. I trusted them to maintain my vehicle properly, but their failure to deliver the service I paid for has left me questioning their reliability and professionalism. I would caution others to verify that services are actually completed before leaving the dealership. read more

1/5 - Internet Sales Bait-and-Switch / Time-Wasting Tactics I had a deeply frustrating experience with Sands Kia, specifically with Scotty Downes, their Internet Sales Manager. For weeks, Sands Kia repeatedly contacted me via email while I was searching for the right vehicle. All communication was email-based, which reasonably led me to believe that pricing and negotiation would also be handled via email -- especially since I live several hours away and clearly stated that I only negotiate remotely. Once I identified a vehicle and requested written out-the-door (OTD) pricing, the process suddenly changed. I was told that Sands Kia "only negotiates in person," despite: * Email-based communication up to that point * Written OTD pricing already being partially provided by email * Clear disclosure that I live hours away The OTD pricing that was sent included thousands of dollars in dealer add-ons (tint, recon fees, etch), which were later described as "clean online pricing." When I asked for clarification or removal of those add-ons, the rules shifted again, and the conversation was redirected rather than answered directly. What makes this especially concerning is that this came from the Internet Sales Manager -- whose role should support transparent, remote buyers, not funnel them into in-person pressure after the fact. This felt like a textbook bait-and-switch: * Email engagement to keep me interested * Changing terms once a specific vehicle was identified * Pressure to come in person despite clearly stated boundaries I ultimately walked away because my time is valuable, and this process did not respect it. If you value transparency, written pricing, and straightforward communication -- especially if you are shopping from a distance -- be cautious. I would not go through this process again. read more

I had an amazing experience working with my Kia salesman Mason Frost He made the entire car-buying process super easy and stress-free. He listened to exactly what I wanted, worked with my budget, and actually got me into the car I wanted without any pressure or runaround. He was patient, honest, and kept me updated the whole time. You can tell he genuinely cares about his customers and goes above and beyond to make sure you leave happy! If you're looking for someone who will really take care of you and make the process smooth, definitely ask for him! Highly recommend! read more

Sands Kia - Car Dealers Near Me - Surprise, Arizona

Belhem is a wonderful person to deal with for purchasing a new Kia. Steven is a fantastic service advisor and has a great team for service or repairs. Adam is great person in the finance end of the complete experience. Thanks to you all for the outstanding experience. Would highly recommend this dealership. And will continue to do business with them. read more

BEWARE I would strongly encourage anyone considering this dealership to review all documents carefully and ask detailed questions before signing anything I was scammed after explaining to Mo in finance we did not want anything extra as far as "ANY" extended warranties or coverages we thought we made our selves very clear and never was given any paperwork after signing until yesterday 3.17.26 bought the car on 2.15.26 learning he added $6800 for protective coverage that he penciled in. I have also reached out to the manager and still have not heard back my next step will be contacting KIA's cooperate offices mean file we are shit out of luck, but their lack of integrity needs to be known..... read more

My wife Vicki and I buy 2024 Kia K5 GT Yesterday, Friday the 17th. We initially went and looked at some cars a few days before that and our salesman. Brett was great. He suggested the used one because the price was better for us and had all the options that we really wanted with a lot more. We came back in yesterday and bought the car. Everyone at the dealership from finance to sales were fantastic. What a great experience thank you. We will definitely come back to buy another car in the future. read more

Just bought my 6th car at Sands Kia and couldn't be happier. I worked with Justin and Matt and left the dealership in a good mood, how many times can you say that after leaving a dealership! The deal was fair to them and me and they did whatever it took to make the deal work. I like that they are willing to work with me, shows respect for the customer. read more

Update: went to another Kia dealer. They are selling us the exact same car we looked at, at Sands. Literally the dealerships are doing a trade for the car. Net result paying $6120 less at Peoria Kia. Sands Lease was $389 a month and at Peoria Kia the lease is $219 a month for 36 mo lease, with taxes, fees, down payment, 1st payment, etc. On the exact same car!!! Now, here's the best part...The reason for the update...Sands Kia didn't want to trade their car to Peoria Kia unless I removed my 1 star review. Well, I agreed to remove it and. But I didn't agree to not replace it with a 2 star review and updated commentary. Sorry Sands, if you're going to play games, remember the devil is in the details. So, I replaced it with a 2 star review and revised my commentary. If I were the salesman at Sands, I'd be very upset that their sales manager's rude, obnoxious and flippant comments cost them a commission. As for the response from the general manager, maybe it's time to retrain your employees on how not to talk to a customer, and quit trying to overcharge customers to start with. When a customer has done their homework and run the numbers on the Kia Website and comes in and says this is what I'll pay and enough of the runaround...maybe don't tell them to get out of your dealership. If you don't like savvy customers coming to your dealership, maybe change your name from Sands Kia to Sap's Kia. End result, BUYER BEWARE and avoid Sands at all costs. There's lots of Kia dealers in the valley that will treat you much better. When the Kia website gives a lease price and the dealer tries to mark up the lease $200 and can't tell you where the numbers are...and you lay out exactly what you'll pay and you're not doing the back and forth and he tells you to be nicer or you can leave...that's when you pack up and leave because of the treat you that way before they have your money, how are they going to treat you after they have it read more

he was amazing no pressure !Great experience !!!!!!!!! helped in making my decision!! LOL!!!! read more

We walked into Kia not sold on the idea of purchasing a car from there. We met Trenton and knew right away that he was honest and knowledgeable. But we left Kia and went to another dealership to look at one more car - but we were so disappointed in their customer service that we went right back to Kia. Trenton was patient and walked us through the pros and cons of the two cars we were looking at and searched inventory to find the color I wanted, even knowing we may not purchase. He did not pressure us, try to "sell" us and encouraged us to make our own decision as it was a big purchase. Ultimately, that is what sold us on our Telluride. Even after FINALLY purchasing, Trenton has continued his support and customer service helping me navigate with the service department and getting tint done. I don't think we would be Kia customers if we did not meet Trenton that night. Thanks for all your help, Trenton! read more

Our family has purchased 8 vehicles from Sands KIA since 2012 and influenced another 6. The most recent was our daughter's 2025 K4 which has turned out to a lemon and they are dragging their feet about replacing it. It's to the point we're filing a complaint with AZ Attorneys General's Office under the Lemon Law. We've been loyal customers clearly and this is how it ends. Do not buy a car there. They've lied and stalled since April 24th. Go buy your KIA, if that's your brand somewhere else. We are done with that dealership and this brand. read more

Everything went well at Sands Kia. It was not high-pressure, I didn't change salesman five times before getting out the door. People were there to help easily. I feel like I got a great deal and they were very friendly, nice and efficient. I would definitely recommend them. They have a big inventory and I got a great deal on my Kia Soul and the extended warranty. I now have 10 year or hundred thousand mile bumper-to-bumper with my extended warranty. My salesman Conrad was very kind and efficient and low pressure. read more

I feel its important to put this on Yelp for the reason that I spoke with Kyle the GM of the store and he said that TK is a great finance guy and that he will speak to him So, Lionel sold me the car last night at approximately 8:00 pm. He then told me to wait for a couple of minutes to go to the finance man. TK then came and got me and escorted me to his office, and the first thing he said to me after looking me up and down at was, "You must be very hungry." Mind you, I am a very overweight person. I responded to him with "No, I cannot eat, my stomach is tied up in knots." I then said "yes, normally I probably would be hungry, but it's not every day you buy a car, I couldn't eat right now if I wanted to." He then said "Well, let's get you out of here QUICK so you can go eat." So, then he proceeded to ask me if everything went ok with the sale, and I said that now I have two cars here and my boyfriend is in Boston, and I am thinking right now about how I am going to get two cars home. and then he rolled his eyes and got up and went somewhere. (I honestly thought that he was going to call a Lyft or be helpful somehow, but no) Lionel showed up and said that "I thought we discussed the issue of your car already." And I said, "Yes, but I'm still trying to figure out how to get two cars home this late at night." So, then Lionel left. TK then said "we're going to do this quickly, so you could go eat." I again said, "even if I wanted to, I can't eat right now." So, he prints some papers and quickly highlights the places where I was supposed to sign in yellow, puts the paper down, and puts his finger right on the yellow-highlighted part and says "Sign right here." I said, "Well, can I glance at it to see what I am signing?" he said "no, I will make you a copy to take home." I said, "But I usually don't sign stuff unless I look at it." By this time, I had already turned my video feature on my iPhone and began taping what was going on. I have it all on audio. While putting his finger on the yellow highlighted part where i was supposed sign he was doing it for me. I would occasionally ask, will you please at least tell me what your signing for me? so then it was new banter. It was now this part is about the fact that we are putting a metal vin number on your car. I would say what does that even mean. Then he would ignore my question and then put his finger on the next highlighted signature part and then proceed to the next one. I happened to catch something saying if i sign fraudulently it would be perjury. It said that the car has 5 miles on it and that was not true, for the reason that while test driving it the mileage was around 60 miles. i pointed this out to him and he said just sign it it doesn't matter. I stated to him that it makes me feel uncomfortable that I'm signing something that is not true. His voice raised and said "YOUR NOT GOING TO MAKE ME CHANGE THIS WHOLE THING AND START OVER AGAIN BECAUSE OF THIS ARE YOU?.." I said "well yes" he said "No IM NOT GOING TO DO THAT" Then we got to the IPAD portion of the signing in which TK told me don't worry this is the same thing that you signed on the paper," in an extremely condescending way. I said ok so the whole time he was gripping the IPAD with his left hand and said 'here sign this and then you only have to sign it once, and your signature will repeat itself. He then went through and pushed every single highlighted part himself that I was supposed to push with his right finger. I asked him well aren't i supposed to do that and push it myself. He then said he was helping me. i then said well I really would like to do it myself and then i yelled, "You have been so rude to me this whole time You looked me up and down and said you must be hungry, and then you won't even let me look at the contract that I'm supposed to sign." He stormed out and got Lionel, and then Lionel sat next to me. TK them ripped up the paper contract and said that we are starting over. I said thank you, and he actually, in front of Lionell gave me the contract to hold, and I actually asked him some questions, such as when he showed me the $8000,00 or around that amount that Was going to be paid above and beyond that amount, I said if i pay it off faster that amount would be less or do you take out the interest at the beginning and i asked him other questions and he answered them and also when it came to the signing on the iPad in front of Lionel he actualy let me hold the Ipad and ask questions. I was so run down last night and I am wondering why I had to sign two contracts? One on the I{ad and one on paper? I was not allowed to ask questions and would like to know now. If TK had been lik a normal finance guy he should of done this for me. When I finally went of on TK, saying your rude, disrespectful, and unethical, he responded with "I pride myself on my work." I then said I do understand that you do this all day, and I am read more

We've been going here for years and always love the service department. Dealing with Stephen, is awesome! He's knowledgeable and always helps us with our service needs. He goes the extra mile to make sure we're taken care of. Excellent customer service and the reason why we stay and service our cars here. Thank you, Stephen! read more

They had the car I have been looking for on their lot... That is the 1 star... I am 82, have purchased over a dozen cars in my lifetime, Sand Kia is the worst dealer experience of all purchases... Horrible delivery experience!!! But my 2025 KIA Sorento Prestige trim pearl white with blue trim will be an amazing car, once I try to figure everything out... read more

Sands Kia - I day old... - Car Dealers Near Me - Surprise, Arizona

Great dealership they always get me in and out for oil changes. Shoutout to Stephen in the service department!

100% would recommend seeing Emmitt Hawkins as your sales professional! He was super kind, professional and intelligent about the cars.

Offered me $10,000 in total trade in value for a 2004 Chevy with 14,000 miles on it and a 2014 Mercedes with 41,000 miles, almost laughed in their face with how serious they were. I thought it was hilarious, highway robbery. Both clean titles too read more

Sands Kia - Car Dealers Near Me - Surprise, Arizona

I am extremely disappointed and just downright confused with my experience at Sands Kia. I had called ahead of time to confirm that there would be no market adjustment on the Kia Sportage Hybrid 2023 that I was interested in, and was assured that there wouldn't be. However, when I arrived at the dealership, the sales associate I had spoken to was not there. Instead, I was greeted by a different sales associate who did not shake my hand or introduce himself. I found his demeanor to be strange, and it felt like he was mad at me for some reason he was unprofessional and clearly had no interest in helping me. Not only did this sales associate fail to introduce himself or shake my hand, but he was also incredibly pushy and rude. He repeatedly pressured me to reveal my monthly payment and down payment preferences, even though I had made it clear that I was primarily concerned with the overall cost of the car. This sales associate's behavior was aggressive and intimidating, and I felt completely disrespected and uncomfortable. To make matters worse, when the sales associate finally brought me the paperwork for the car, I discovered that there was over $10,000 of markups and unnecessary add-ons. When I mentioned that I had been promised no market adjustment over the phone, this sales associate had the audacity to accuse me of lying. My boyfriend even overheard him and the finance manager laughing and making comments like "everyone's gotta eat" "we got her" after hearing that I had saved over 50% the cost of the car for a down payment. This was beyond unprofessional and downright offensive. I wish I could share this sales associates name, but since he never introduced himself to me I will just share his appearance so you all can avoid him like the plague. White male in his 30s glasses tattoos on his arms very thin. As a potential customer willing to spend over $40,000 on a new car, I expected to be treated with at least respect and professionalism. Instead, I was subjected to aggressive and unprofessional behavior that made me feel uncomfortable and unwelcome. Needless to say, I took my business elsewhere and cannot recommend Sands Kia to any potential car buyers. Their behavior was unacceptable and I am extremely disappointed with my experience. Camelback Kia was a much better experience. read more

Came here rather than going to Ken Garff for my oil change. So far, I've been here for 2, yes, TWO HOURS!!!!! It should not take that long for a simple oil change. Ridiculous. I inquired about it 30 minutes ago. Was told they got behind, and the tech was putting the oil filter on and was ready to fill. He must be filling it one teaspoon at a time! I would rather pay for my oil changes somewhere else. This is insane! read more

BE WARNED!!!!DO NOT DO BUSINESS WITH SANDS KIA!!!! They lied to me during the entire process, sold be a BROKEN car that is now costing me thousands in repairs. We had to bring the vehicle back to them 3 times within 3 months, and every time we'd get it back there were more issues with the vehicle?!?! They claimed to have given us the used vehicle in 'basically brand new' condition. Now are refusing to help. AGAIN BE WARNED!!!!DO NOT DO BUSINESS WITH SHAWN, JACOB, OR JESSE!!!! OR USE THEIR SERVICE DEPT!!!!!!!! read more

BEST and EASIEST car buying experience ever I highly recommend Sands Kia for your next vehicle purchase. Sands Kia is not one of the "typical" high pressure sales dealerships, its just the opposite. The folks at Sands Kia are knowledgeable and experienced, and best of all there is "no pressure" to make a purchase. I worked with Shawn and Damon for my purchase and I was so pleased with the service I received. Shawn went above and beyond to help me find the perfect model/trim vehicle at the a price range I was comfortable with. Shawn took his time going over all the features of the vehicle and made sure I was comfortable prior to leaving the dealership. The finance portion of purchasing a vehicle is usually my least favorite aspect but not at Sands Kia. Damon was great, all my options were explained and the best part, no sales pressure, no pressure at all, nada! Damon was great, he explained my options, and allowed me to make my decisions pressure free. I was able to get the make/model vehicle I wanted at a price I was comfortable with. I want to thank Sands Kia for the best and easiest car purchasing exoeirence. read more

Although this new facility is very nice, it is missing one very important thing! No cars inside to look at. It does have rows and rows of desks and lots and lots of employees seating and standing, talking to each other or playing on their phones. After putting up with the 111 degree heat and no sales person giving us the time of day we went inside to look to look at cars in air conditioning. To our surprise all we found was a lot of employees, most not doing anything. When I asked the receptionist why they did have cars inside to look at? She replied: there isn't enough room. They have a very large showroom or should I say a very large room for employees to visit with each other and play on their phones. read more

Sands Kia had an SUV i wanted. I was unable to come into the store so Jesse M. brought all the paperwork and the vehicle to my home and we signed everything and he left the car with us, Took a few minutes, was super easy and i didnt waste endless hours thats normally associated with purchasing one form a local dealer. Jesse went above and beyond and we greatly appreciated it :) read more

Sands Kia - Car Dealers Near Me - Surprise, Arizona

Best car buying experience ever! Their goal is to get you out of their dealership, with a new vehicle in as little time possible! Our salesman, George, was fantastic! No pressure, did everything we asked, and was patient with us when we decided to test drive more than one model of vehicle! Also, the Management team, super helpful as well. Took our old vehicle (lease), paid it off and we owed nothing. Even the excess miles, bad tires, and cracked windshield! Then, gave us a $5,000 discount off the sticker on the vehicle we were buying, which by the way was at MSRP! Sands Family is a great place to do business. I have a chevy truck, when I'm ready to get rid of that, I will go to Sands Chevrolet! read more

If you're looking for an honest place to buy a car, go to Sands Kia and talk to Gabe. I just bought a car from him, and felt very at ease with the whole process. He had incredible communication for the months leading up to the deal, and was very respectful with what I was looking for. I felt like I could really trust him. He gave me the info I wanted without me feeling pressured into anything. He didn't waste any of my time. When it came time for the deal itself, he explained everything in full detail and made sure I felt good about everything through every step. Highly recommend this dealership. read more

This dealership took a $500 holding deposit from me then refused to sell me the car for the advertised price. Instead. They said I could only buy the car if I purchased their disinfectant treatment called DrivPur and a catalytic converter vin etching they call the September Protection Package. They also wanted to charge a $599.5 'document fee' and $65 'non tax fee' none of these fees were listed in the advertisements. To make matters worse, when I requested they return my deposit the sales director said they would return it, and for the next 5 days the $500 showed as a 'pending' return on my credit card, but the refund never processed and the dealer still has my money. I'll be contacting class action attorneys, local prosecutors, and media to try to make this right. read more

Sands Kia - Texts with dealership's salesperson. - Car Dealers Near Me - Surprise, Arizona

Literally appalled at how my husband and brother were treated at this dealership. Came in to price out a K5 and work numbers out. Well, that went downhill quick as they came back with a lease payment over $800/month for a $31,000 car. That's a higher payment than a Genesis. After being told by the salesmen that he "doesn't understand it either" they were escorted to talk to the sales manager, Steve. My husband then asked why the payment was so high and that the math doesn't make sense. But it's "easy math" they said! After repeatedly asking them to explain the numbers, Steve felt it appropriate to say he's been doing this for 25 years and that my husband was "telling him how to do his f***ing job." Anyways, never go here unless you like to be treated like garbage and deal with men who have huge egos apparently. Will never return or waste money here! And to Steve: maybe YOU should learn how to do math since you were talking to a stats major :) read more

Sands Kia - Car Dealers Near Me - Surprise, Arizona

Emailed to inquire about a price on a vehicle. Worked with Scotty. He was very veiled on the price. Refused to show me the price breakdown without coming to the dealership. I live 4 hours away so that's not easy. Also wanted to provide two prices for the vehicle based on if I have a trade in or if I don't. Seemed shady to me. Worked with another dealership that had no problem with being transparent on the full breakdown of the vehicle price. I wouldn't recommend this dealership and lost a possible opportunity of a sale. read more